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    Spectrum

    Spectrum

    (361 reviews)

    I've been to other spectrum stores that weren't as crowded but the wait wasn't bad and the staff…read moreperson was very helpful and kind. Thank you Ab!!

    I went in because I had a few questions regarding my cell service. The wait to receive service was…read moreridiculous. I don't understand why the managers and supervisors stay in the back when there's so many people waiting. They should come out and help the customers instead of thinking that they're better than that. And after finally getting called up the girl who helped us, it was very rude and had no customer service skills. Her name is Kiana and she has a bad attitude. Almost like she hates working with people. I couldn't get a connection in the store and she kept blaming it on me. She kept telling me to give her my phone because she could get it connected. After she tried a couple of times her manager told her that there was an outage in the area. She didn't even apologize to me for thinking.I was stupid. After I explained everything to her about the question, I had, she still didn't know what I was talking about. I told her that i received a notification about an E-sim update and she looked at me like I was speaking Chinese. She kept saying, I don't know what that is. The manager once again had to tell her what it was.And then she proceeded to tell me that she couldn't help me with that. So needless to say, I wasted all my time in that store.And then to be treated rudely by that girl Kiana. She needs to retrain on how to handle customers and have better customer service skills. The managers and supervisors need to be retrained on how to help the customers.When it's very busy in the store and don't think that they're above doing that.

    Global Optics - televisionserviceproviders - Updated September 2026

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