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    San Antonio Satellite Systems

    5.0 (2 reviews)
    Closed 8:00 am - 4:00 pm

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    8 years ago

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    9 years ago

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    DIRECTV

    DIRECTV

    1.3
    (83 reviews)

    Recently "switched" from UVerse (both AT&T services. ..is this the Old Navy to UVerse's Gap??)…read more The installation itself was inept, unprepared, and not what we were promised. The service: hardly a bargain at all when you compare to what's missing that we're used to with UVerse. (No FXX?? Ugh!! A ton of my favorite TV is on that channel :( No DIY Network either. There are more that I miss, but. ...out of sight, out if mind. Sigh. Sadface. ) The equipment is ....thhheeeeee......slooooooooooooowest........thing.......evvvvvverrrrrrrrr. Even on the "main" wired box (which I don't understand why we have at all - promised a completely wireless system. Anyway....) it takes close to a full minute for the system to respond to each command, like pulling up "guide" or selecting a channel. My couch time is limited - I can't be wasting minutes all willynilly like this! Don't totally hate it - it's meh - but definitely not completely happy either. Should have just amended our UVerse package. Or gone with Time Warner. Or ditched such services altogether in lieu of a solely Netflix & Hulu life. Think hard before you commit to a contract.

    Technician was very nice but spoke broken English at best and very difficult to communicate with…read more He installed new dish, damaged gutter on house, left that and trash in yard. Representative on phone was hard to understand and offered no suitable solution to our inability to have our tv operable. So a technician will have to come out again. An expensive service with horrible customer support.

    Rock Solid Internet

    Rock Solid Internet

    1.6
    (89 reviews)

    Horrible horrible service , since it changed to vtx 1 . Have been with them 12 years , Feb only had…read moremaybe a week of service. No prorated service. It was thier fault . Waited on the phone for hours to speak to someone. Or tried the call back because they were so busy that did not happen, they moved two buildings down and was never notified of a change of address.. don't go with them. Close out my service today, would not prorate me, had to pay for the whole month of march.

    I had the RS 25MB plan for 4 years on a 4K TV and 2 computers and could never stream 1080P video…read morereliably without buffering, even when it worked. The employees were great and tried their best on several occasions to improve the service with what they had. I received the advertised speed fairly often but it was not stable enough to stream. Latency ranged from the double digits to 500-700ms. I might get 25MB\sec one time and 2MB the next. It was like paying $88 for a tank of gas and only getting 5 gallons, but there was nothing I could do but suck it up and hope for something better next month. Frequent outages were frustrating. Some were brief and some were long but I had them weekly. Rain? Forget it. The slightest rain would result in rain fade and full loss of connectivity until it had passed. It's the norm with line of sight technology but it's aggravating. If you live close to one of their towers you probably wouldn't notice. I was maybe 3 miles away with good signal strength. Don't buy the story that 25 megs won't stream. It's the minimum needed for 4K and more than enough for 1080p unless you have several data hungry devices in the home. I now have 30MB from a local competitor and 4K video streams like water with two computers surfing YouTube. Latency is in the 20's. I give a ton of credit to the employees for trying but the trouble was beyond their reach. I hope RS can get their problems resolved. Competition is healthy.

    Astound | San Antonio

    Astound | San Antonio

    1.7
    (103 reviews)

    Where do I start. Unfortunely the apt only allows Astound. But that isn't the problem. I sign up…read morefor internet service in the middle of Feb. Being a new customer with a $200.00 gift promotion. I thought my first bill will be in March to be paid in April. Come April I was already two month behind with of course a late fee. I call they wave the fee and paid my bill. The customer rep. ask about enrollment in auto pay and save an addition $10.00. So I did gave him my bank information. I though okay I don't have to worry about it. So Fast forward to June my service started to slow down and buffing became a nuisance. So I called again to find out that I again was behind. The rep. for some reason didn't complete my enrollment. Well I talk to another rep. explain everything that happen. This time I was told that they couldn't help me at all. I had two paid the two month and the late fee. I told her I have no problem paying it but can she please wave the late fee and charge me the amount I was told if I set it up for auto pay. I was told she couldn't. I ask about the promotion and she said I didn't qualify because supposedly it states that the customer couldn't fall behind. Well I guess I didn't read the fine print and I wasn't told this in person when I sign up for service. I just finish talking to another rep and he stated again there wasn't anything he could do. He also stated that if I didn't pay the complete bill including the late fee there was going to be another late fee because of the late fee I wasn't going to pay. WOW As for the promotion I guess I'm not receiving it. Okay keep your darn gift card but at least wave the late fee due to that it was your rep. that didn't follow through. I think I'm going to try internet service from the cell company.

    Do not get this internet. I swear it feels like every weekend there's a service interruption that…read morelast all the way until the next day. And you think you'll wake up with internet haha nope. Then when you call to check on the eta, you hear about how it's the most reliable blah blah blah and it pisses you off more. Battlefield 6 just came out and guess what. No internet. A couple weeks ago, same thing. This is just a dumpster juice of a service. Would not recommend at all. It should damn near be free to use this service. Update*** In case you were wondering if I'm joking or not in my post from 21 hours ago... The internet still isn't working. Still getting the most reliable and faster internet speech and they keep pushing the time that the internet will be on, back by 3 hours. They literally have the worst team ever. Who's fixing the internet? 3rd graders? Anyway Ive called AT&T and I'm switching over to them tomorrow. Btw you can't speak with a representative while the internet is down. So termination isn't possible. Don't know what internet has to do with a phone call when they have their chatters msging 5 msgs back to back because they don't know how to send one detailed msg. Surprisingly I've been paying $115 dollars for this shit internet. At least with at&t it'll be 60 for working internet and faster speeds.

    San Antonio Satellite Systems - televisionserviceproviders - Updated August 2026

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