Recently "switched" from UVerse (both AT&T services. ..is this the Old Navy to UVerse's Gap??) The installation itself was inept, unprepared, and not what we were promised. The service: hardly a bargain at all when you compare to what's missing that we're used to with UVerse. (No FXX?? Ugh!! A ton of my favorite TV is on that channel :( No DIY Network either. There are more that I miss, but. ...out of sight, out if mind. Sigh. Sadface. ) The equipment is ....thhheeeeee......slooooooooooooowest........thing.......evvvvvverrrrrrrrr. Even on the "main" wired box (which I don't understand why we have at all - promised a completely wireless system. Anyway....) it takes close to a full minute for the system to respond to each command, like pulling up "guide" or selecting a channel. My couch time is limited - I can't be wasting minutes all willynilly like this! Don't totally hate it - it's meh - but definitely not completely happy either. Should have just amended our UVerse package. Or gone with Time Warner. Or ditched such services altogether in lieu of a solely Netflix & Hulu life. Think hard before you commit to a contract. read more

Technician was very nice but spoke broken English at best and very difficult to communicate with. He installed new dish, damaged gutter on house, left that and trash in yard. Representative on phone was hard to understand and offered no suitable solution to our inability to have our tv operable. So a technician will have to come out again. An expensive service with horrible customer support. read more

In 2023 I got directv most affordable plan for $86 a month. At the time I didn't realize I was signing up for a two year contract. My contract expired Aug 15, 2025. When I called directv on Aug. 15 to see if my contract had expired they said yes. They also told me my new monthly payment would be $137 a month that's a $51 a month increase. I was shocked and had to make him repeat it one more time. I cancelled immediately. Stay away from this company they are crooks they care nothing about their customers. If I could I would give this company 0 stars read more

It was HORRIBLE. DirectTV phone reps could care less about the customers. They literally refused to take my payment. I guess 20+ years with the company means nothing. It's very disappointing that the company has come to this. They're employees DO NOT value the customer. I will be going with a different company. These employees are in some major need of customer service! read more

Direct TV is the worst! They lie to me about what is was getting in my tv line up. Then they trick me into a 2 year contract. Do not use FOR YOUR satellite or streaming. You will be disappointed. read more

I was with DirectTV from 2017 to 2023. During that time, the reception was poor so they persuaded me to get a mini Genie that carried a 2-year contract. When I switched to a less expensive carrier, I returned the multitude of Direct TV equipment that belonged to them. Three months later, I received a collections letter from a 3rd party collector claiming I owed $185.02 for cancelling the contract early. When I cancelled with Direct TV, the agent did NOT tell me I would have an early termination of $185.02. Direct TV is highly overpriced. I do not recommend them. read more

I'll preface this by saying... they used to be really good. Granted, it was 2013--so literally a decade ago-- that I last had them. Direct tv has just gotten terrible, even about little things. Our paper bills keep ending up at our neighbors' houses (many, many times we've called to try to fix it). Trying to delete things (if you know you'll be gone for a weekend and just want to clean things up) is an absolute nightmare. There is a strange delay, so you really can't tell what you've gotten rid of. They used to have a function where you could undo unintentional deletion. Grumble. I'm just sad such a good service changed so drastically. read more

I turned in the Wifi box and the cable box in Feb 2022 they kept taking money from my account for the cable / direct streaming and every month i had to call stay on the phone for hours for them to finally give me a credit then say my service is disconnected but no... this happened March, April, May June... now July they are charging me for a box I dont have that was returned to them!!! But all of sudden they don't have record! this service sucks they are all full of shit! Worst customer service ever! read more

ATT/ direct tv streaming. Agent Alec LeBreton. If this agent knocks at your door please don't respond and here is why, the misrepresent ATT. I wanted satellite TV and they signed me up for streaming. I contacted ATT and they were kind enough to refund my money back. But urged ATT not to hire this kind of person that intentionally mislead customers. Just don't use direct tv!!!!! people work hard for there money and those of us that are retired are on a fix income. " Don't use DIRECT TV!!!!! read more

If your NEW to TEXAS just a bit of Pros and Cons. We've been with Comcast in WA STATE then TimeWarner in Hawaii. So we thought let's check out DirectTV. Well you get what you pay for price wise it's not a big diffrence but we thought we give it a try. The problem is the less you pay the less channels you get! You literally watch reruns never anything new with the channels they provide. Plus, why do we get cable??? When the weather is at its worse OMG the dish gets satellite problems and you can't watch a damb thing! That has never happened with time warner or comcast! And thier basic channels are your basic needs the channels offered at direct tv are just reruns. I'm forking out the money to cut my contract and just with TimeWarner!!! You can't get an app unless you pay extra for that too!! With TimeWarner it comes automatically with your account. read more

Horrible service! Promised 90.80 plus tax, when i was charged 328.00 instead they insult me by saying i can't afford their service! Who wants to afford 328.00 per month for 1 TV?? read more

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LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

DO NOT USE DIRECTV, UNRELIABLE AND TERRIBLE CUSTOMER SERVICE!!!! Two appointments in a row no call no show by service technicians for help with a 771 error code. When I contacted directv they said technician canceled appointment without notifying me. I've been a loyal customer for over 4 years, autodraft payments without any late payments or problems on my end. Bye bye directv I'm already scheduled for install with dish. I had previously had Dish and never had any problems and customer service was amazing when I divorced and had to transfer contract to ex husband. WELCOME BACK DISH!!! read more

So recently my wife and I have decided to cancel our direct tv due to the fact we never watch it, and when I call them to cancel I go through all the motions to cancel but they tell me that I will have to pay 340.00$ cancelation fee which by the way we started this account in July 2017 so we are way out of any contractual agreement. so I asked why the 340.00 then customer services you had an equipment upgrade and I asked what up grades are you talking about she say the wireless boxes that you had installed July 2019 and I said no they installed them because of all the problems were having with the equipment and these new boxes will solve the problem. So I asked do you have a work order of me asking for these upgrades she says no, I also added I didn't sign anything extending my contract at which point customer service says when I signed the paper asking if the work was done correct that is when they got me. (So be sure to read everything before you sign it even if it's a service call) then she says I will have to file a report and it will take 7 to 10 business days and if they don't wave I will have to pay it. I would give zero stars if I could cause this is not the fifth time I've had problems with all of the services At&t and direct tv provide. read more

They are thieves!!! They charged me $99 for a technician to come out but he never did.y problem was resolved over the phone. Not only did the technician lie and said he came out, replaced something and he forged my signature (apparently) I cant get a copy of my so called work order with my alleged signature on it...: the technician did call and try ti sell me a $100 lottery ticket. read more

DIRECTV - Television Service Providers Near Me

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I'm so beyond disappointed with Direct tv,after being a loyal ten year customer. They could not make accommodations to give me an earlier appointment to come fix a 775 error. Because it's a first come first serve situation. Believe me I get it,But I was paying too much money for them not to accommodate me. So I canceled my account,and went with time warner cable... read more

Wow, what a mistake to choose Direct TV. The installer did damage to our house during his installation and now after getting the run-around for months they are saying that they MAY not even cover the damage since we are still using the service. This is apparently in their contract that they can damage your house but as long as you can still watch TV they don't have to pay for their damage. They have the worst customer service, the reps will keep you on hold to not talk to you (I was on hold for over 40min) and they really do not care. Cannot believe that there aren't laws against this type of malpractice. read more

DIRECTV - Television Service Providers Near Me

Direct tv sucks!! I had to switch from uverse to direct tv since they are fading uverse out... I switched in February when some salesmen came door to door. Did not disclose it was a two-year contract, moving fee if you move within the first year, or they charge you anytime a technician comes to fix a problem even if it's their equipment, satellite or act of God. (Probably in the freaking fine print on something I signed ... Jerk move).Have been without 17 channels for a week. They can't send a technician for another week! Want to charge a $50 service call for an error that I did not cause! Early cancellation charge - $380- just want to hold me hostage! I do not negotiate with terrorists!!! Every time I called a different person said a different thing! No consistency whatsoever! read more

If I could leave no stars I would ... beyond rude and liars .. I was going to completely disconnect my services and like an idiot I let them convince me to stay only for them to charge me $296.76 for down grading my services claiming they told me new charges started next month which was the lie I specifically asked the agent if new fees started right away on the 18th of this month and he assured me it was going to and that only 94.00 would be charged to my card but instead got hit with $296.76 charge !!! Beyond frustrated with this company it's horrible customer service !!!! read more

Horrible customer service. Got billed for something that I didn't order and then when I called to get it fixed they said that I did. Like I'm calling just for kicks. My account is set up for me to call and confirm anything I order but they still continue to insist that I pushed a button and ordered something I didn't. read more

I would also rate them zero stars if I could. They are terrible at customer service and taking care of there customers. They assigned an appointment time for 8-12 yesterday and called to confirm twice. At 1:00 the tech calls to say they will not make it out to fix my service. I waited 5 hours for them. I immediately called the techs manager to let them know this is u acceptable via voicemail with an additional 2 more calls to please return my phone call. As of this message still have not receive a call back. With endless addition hours on the phone to get someone out here the issue was never resolved. My advice would be to find another cable carrier that is professional, stands behind their commitment to show up for confirmed appointments and provides excellent customer and values their customer. read more

OMG! Where do I begin... I called the customer service number tonight because I had questions on my bill. First of all the representative could barely understand my question. Kept us on hold for about 20 minutes trying to research our bill. I have issues with outsourcing when they barely speak English or can't communicate well. So the language barrier was definitely annoying. She basically told me "you got a credit last month so this month you have to pay it back". WTH When we started service in October they did not promise us this... that's for sure. I had to hang up because she put me on another silent hold (basically waiting for us to hang up) NOTHING WAS RESOLVED!! I hope nothing happens to our service on the weekend because I'm going to be screwed. I hope someone that can correctly explain why I have a double charge on my account when I have to call back on Monday. read more

Why are 0 stars never an option when reviewing? The option to select your plan and schedule installation shouldn't be available online if they're just going to make you call to process your request for service. It ended up taking another 30 minutes on the phone w/ a representative b/c the site let me get all the way to the confirmation before it said I had to contact them via phone. Installation was booked a week out so don't expect a rush installation. Then I get my 4 hour window, miss half a day of work, sit at my house all afternoon and the awesome installer doesn't call or show up. At all. I called customer service 5 1/2 hours in and asked where the installer was and the lady told me they were going to put a ticket in with the local office, and that I'd hear from them within an hour. It's been 24 and I still haven't heard from them. I just called and told them to cancel the installation and close the account. You'd think with all of the streaming, dish and cable options available now days, they'd be a little more pressed to take care of existing and new customers. Wrong. read more

Got started with Direct TV when we lived in a small town where only satellite was available. It was fine and they offered us a deal to reconnect in San Antonio, where again it's been fine... until now. We have a recurring aggravating issue that their customer service won't resolve. Of course, they're all foreigners working from a script and are probably quite amused at our first world problems. Anyway, they're service sucks. I think it's time to explore cutting the cord. read more

What kind of TV provider takes away ESPN, and makes you pay for it. Directv does! Only reason I stay with them is NFL Ticket!

Direct TV sucks. Doesn't work half the time. Turn on your TV AND IT MIGHT START UP IN WHO KNOWS WHEN. Don't make claims how great it is unless you can back it up read more

Direct TV has unfair business practices. If you don't cancel your service on the day your contract ends, they will bill you for the entire month even though your service terminated one day into the next billing cycle. If your billing cycle ends on the 25th you better cancel on the 25th or before. If you cancel on the 26th you still have to pay for the next 30 days even though you have changed providers. Can you imagine the customers being ripped off!! Make sure you start your termination process two weeks before termination date. read more

I was in Costco at Selma,A man approached me about switching from Spectrum to AT&T's Direct TV. Said it would cost about $109 a month as he started writing up an order.This was on Thursday in January. I asked how long I had to cancel with no charge,he said 2 weeks.The installation was suppose to be the next day. The Dish guy was out at around 9AM. Now I've had TWC since 2004 and he went in my attic disconnected what was up there then removed now Spectrums cable box hooked up the direct box handed me the remote and left. I got a text about 2pm that the Ethernet cable guy wasn't coming until Tuesday of the following week. So I'm left with no communication for 5 days. Everything I have goes thru WiFi. So I decided to cancel and waited until Monday morning because everyone knows weekends don't count! I was told to take the equipment to Fedex which I did. I called to check on my cancellation and was told after being passed around the country that they were going to charge me $535 for not completing the contract. I told them the salesman said I had 2 weeks. So after several hours on the phone with different AT&T people some agreed with me that they didn't complete the contract there should be no charge! I put a stop pay at Wells Fargo. Here we are now almost into March and AT&T is threatening to ruin my credit! I can't believe a company as big as AT&T is this bad on customer service. By the way Spectrum came out the Monday I called them and hooked everything back up no charge. So be warned Direct TV you don't want to do business with! read more

I waited all day for a service call. The company sent me a text the day before confirm my appointment and they requested I reconfirm and I did. The day of the appointment I got texts telling me that the service man was on his way. He never arrived. I called the company and reported that the service man never arrived. First they told me that the appointment was for they before. Nonsense I said. Then they told me that the service man came and completed the installation on the day they were supposed to. But I can assure you they did not come and install my television. What kind of company lies to its customers? This behavior by this is outrageous and unacceptable. read more

I have had some better Customer Service lately. I've been able to lower our bill and still keep my regular channels. They have tried to do what they can to help us since our only income is a Pension from my Husband's work with the Plumber and Pipefitters Local 142, and Social Security. The only complaint an frustration I have had is since AT&T took over I have to try and speak to overseas call centers that are 1.taking jobs away from our country and sending it to people who hardly speak English. I've had to beg for an English speaking person each time that I call. It was always nice when it was just DirecTv because they had customer service here in the US. I never had to repeat myself so many times to actually get across to the Call Center in another company. 2. Oh the frustration with the Robo answering system is just as bad. To get to where you want to go on the phone service aka Robo pain, is to holler at the phone or hit the zero key until I finally get customer service who I can't understand due to their heavy accent. So you have to keep trying to get a person that can speak English. Getting time to change. read more

I am actually filing an elderly abuse claim with the BBB on them and ATT as an associate. Short story is that my 86 year old mother called to inquire about an ad that she received. They sent her a box which we promptly returned unopened. They refunded the box but charged her for "early termination" saying the account was activated. NO ONE CAME TO HER HOUSE! I spent a total of 1:45 minutes on 2 phone calls trying to explain this. They lied and said that 3 service people validated her activation. They only person she spoke to was the initial inquiry. I did all the communication afterwards. They also told me that I had spoken to 3 supervisors during the duration of a 1:15 phone call (and 5 different people), however, when I asked to speak to a supervisor on the 4th person, I was told they were busy and could not come to the phone! I repeated the request several times and was told the same thing. I wrote notes of the exact people, date, and time I spoke to them. Basically they said the charge would not be refunded. So I told them that the bill would remain unpaid and at 86, my mom doesn't need a credit score. I told my mother to return all bills unopened. I was appalled at not only the lies and the way I was treated, but the callousness with which they viewed my elderly mom. No way does she have the capability of hooking up that receiver and if it was "activated" like they said, it was done so before it arrived as it was never opened. This company just makes things up as you talk to them! In my 65 years I've never experienced such horrible service. read more

What ever you do, do not allow AT&T representatives to talk you into suspending your Direct TV account when you sell your old home and move 200 miles away to a new house in another town. After a few months you will get a bill for services you did not receive. Then when you call them about this, they will explain that they will remove the charges. BUT they won't and ANOTHER bill will follow the next month that is "late" and considered to be in collections. Then all the phone calls you make to talk to someone in a boiler room on the other side of the world will pressure you into paying it regardless of the discussion the previous month ago when they agreed to remove the charges. Of course, you are going to because you always pay your bills and have a wonderful credit rating you do not want to tarnish. Then when your call afterwards to complain because this whole thing is just outright wrong, they will tell you the only way to fix this problem is to reopen the account, place it is collections, and then give you a refund. RED TAPE. RED TAPE. RED TAPE. All red tape that could possibly scar your credit rating for something THEY recommended. Don't allow them steal $68 from you legally like they did to my husband and I. Terminate. Do not suspend because your 20+ years of loyalty does not matter to them. read more

This is the biggest rip off I've ever experienced. As a loyal customer for four years, the only thanks I got after having to cancel due to a job relocation was having to pay a $500 cancellation fee and being told by a surly representative that even if the money was "not in my account to be auto-debited they would charge an overdraft fee". Not to mention the countless days that my cable was interrupted for hours on end because of wind, rain, thunder, a cloud, a tree branch, etc. Do not sign up with this company unless you enjoy being sodomized with a large steel baton by a sub-par cable company with non-existent customer service, hidden fees, a hideously tacky satellite dish that has to have crystal clear reception in order to function and automatic contract renewals that you are bound to without your consent. Never again DirectTV. Thanks for nothing. read more

Ripoff...go with netflix or any other. They never made me sign a contract that says that I am attached to a 24 months service nor any cancellation fee. They told me 12 months contract. Their service is so expensive for the channels and quality of image you receive, also their customer service is horrible so I decided to cancel. Now they are telling me that they wont send me any signed contract (because they dont have!) that they dont have to legally do it and even if they did not tell me... just because I let them install the service in my house I agree to all their terms and conditions (even if they never told me aniything, sign anything...they can made out all!). This is insane. Is the worst company, dishonest. .Their employees are arrogant and dishonest. They say anything to sell and then all the blame is for the customer.HATE DIRECT TV read more

When I subscribed direct tv I ordered 2 boxes during installation only 1 box is being installed and the price was too expensive for only 1 box. Watch for false advertisement. And do not go for auto pay they will charge you without your knowledge. Customer service is not good at all. read more

we had an appt from 12-5, they didn't show till 6 pm and then the guy didnt have the tools and had to wait for his co worker to come meet him, needless to say that the job was completed after 9:30 pm! Yes PM! Horrible Customer Service!!!!!!!!! read more

"0" stars!!! Here I am at 5 o'clock waiting for a direct tv / at&t technician to get here when I was suppose to have an 8am-noon appt and he's still not here yet. Called the customer service line twice today between noon and 1pm to get answers and they all seem clueless - GET YOUR SHIT TOGETHER read more

Was told over the phn that they cld install my wireless and cable on a tripod, when they got here customer service lied to me they cld do no such thing, tech said they havent done that for years, so if you live in an apt who wants to charge you a dep to let them put that dish on for you, then you are just screwed! read more

I have had two scheduled times for them to show up to install Direct TV and they have not shown up. The last time I called in and waited on the phone over 40 minutes to talk to someone who said there was a note on my order that the weather was bad and they could not install it. It was 80 degrees and sunny. I am soooooo disappointed in the customer Service from them! read more

Do NOT get Direct TV. I signed up for one connection for the one TV I own and when tech showed up he said I'd signed up for three. That took me getting on the phone to cancel the two extra. Ugh. The lag when you change channels is ridiculous. Like several seconds. Then it goes black for no reason for 10-15 seconds. It feels like several minutes! Ughhhhhhh. No wonder they MAKE you sign a TWO YEAR contract. Because I would cancel tomorrow. I am SO SORRY I signed on to this horrid slow tv service. As time goes by I hate Direct TV more and more. The sloooooooooow channel changing. How when you're watching a recording show and channel surf Direct TV reverts EVERY. TIME to the beginning. And forces you to FAST FWD EVERY. TIME. IT SUCKS. I hate the horrible service. read more