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    1. IPTV Premium Services

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    San Antonio, TX

    IPTV Premium Services

    3.0 (2 reviews)
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    DIRECTV

    DIRECTV

    1.3
    (83 reviews)

    Recently "switched" from UVerse (both AT&T services. ..is this the Old Navy to UVerse's Gap??)…read more The installation itself was inept, unprepared, and not what we were promised. The service: hardly a bargain at all when you compare to what's missing that we're used to with UVerse. (No FXX?? Ugh!! A ton of my favorite TV is on that channel :( No DIY Network either. There are more that I miss, but. ...out of sight, out if mind. Sigh. Sadface. ) The equipment is ....thhheeeeee......slooooooooooooowest........thing.......evvvvvverrrrrrrrr. Even on the "main" wired box (which I don't understand why we have at all - promised a completely wireless system. Anyway....) it takes close to a full minute for the system to respond to each command, like pulling up "guide" or selecting a channel. My couch time is limited - I can't be wasting minutes all willynilly like this! Don't totally hate it - it's meh - but definitely not completely happy either. Should have just amended our UVerse package. Or gone with Time Warner. Or ditched such services altogether in lieu of a solely Netflix & Hulu life. Think hard before you commit to a contract.

    Technician was very nice but spoke broken English at best and very difficult to communicate with…read more He installed new dish, damaged gutter on house, left that and trash in yard. Representative on phone was hard to understand and offered no suitable solution to our inability to have our tv operable. So a technician will have to come out again. An expensive service with horrible customer support.

    Astound | San Antonio

    Astound | San Antonio

    1.7
    (103 reviews)

    I am sorry to say this, but Grande has been changing for the worse in the last two years. Y'all can…read moreforget about my 5-star review back in 2020! Grande has been nothing but a pain for the last year, and I am just TIRED of their excuses. I work from home, and there hasn't been a single day where I lose internet signal more than 5 times a day (that is not normal). On some days, I lose signal for hours and I know what their answer is "unplug and plug back your router". It is so frustrating that doesn't matter what we do, we always have the same issue and the customer service tells me that if they send someone, and don't find a problem then I have to pay an additional fee for their "work". They used to be such a good company with amazing customer service, but I guess since their recent changes with Astound things have been changing for the worse. Definitely not coming back to Grande ever again.

    Where do I start. Unfortunely the apt only allows Astound. But that isn't the problem. I sign up…read morefor internet service in the middle of Feb. Being a new customer with a $200.00 gift promotion. I thought my first bill will be in March to be paid in April. Come April I was already two month behind with of course a late fee. I call they wave the fee and paid my bill. The customer rep. ask about enrollment in auto pay and save an addition $10.00. So I did gave him my bank information. I though okay I don't have to worry about it. So Fast forward to June my service started to slow down and buffing became a nuisance. So I called again to find out that I again was behind. The rep. for some reason didn't complete my enrollment. Well I talk to another rep. explain everything that happen. This time I was told that they couldn't help me at all. I had two paid the two month and the late fee. I told her I have no problem paying it but can she please wave the late fee and charge me the amount I was told if I set it up for auto pay. I was told she couldn't. I ask about the promotion and she said I didn't qualify because supposedly it states that the customer couldn't fall behind. Well I guess I didn't read the fine print and I wasn't told this in person when I sign up for service. I just finish talking to another rep and he stated again there wasn't anything he could do. He also stated that if I didn't pay the complete bill including the late fee there was going to be another late fee because of the late fee I wasn't going to pay. WOW As for the promotion I guess I'm not receiving it. Okay keep your darn gift card but at least wave the late fee due to that it was your rep. that didn't follow through. I think I'm going to try internet service from the cell company.

    XFINITY

    XFINITY

    1.0
    (2 reviews)

    Well after many many years of being a customer, xfinity just jacked my bill $40.00 more a month,…read moreand when I called to see if they would work with me, they flat out said no, the greed from this comapny is truely disgusting, so it is time to finally say goodbye to them and move on to newer choices out there. Very sad to lose a loyal customer like that, they don't care about us peeps.

    OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

    IPTV Premium Services - televisionserviceproviders - Updated July 2026

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