This place is easy and quick to get a unit! Its away from busy street but right in the middle of…read moretown, lots of cameras and clean. Terri is also always available for any question, Great place!

I was very pleased with the customer service at this location. I called and spoke with Barbara…read moreabout renting a unit for my son and she was so nice. Then when he went in to sign papers, she was very helpful, and suggested he rent one for 3 months, instead of month to month, so he could get a special deal, and that's what he did. Thank you for saving him some extra cash! Also, he showed me the unit on FaceTime and it looked clean and accessible.

Called to get a few rates on different sizes of storage units and Cristina was extremely helpful…read more She listened and answered all my questions.

Lamont is good with his work and is very helpful . however the company left the parking area gates…read moreopen intentionally and both my landscape trailers, mower, ect was stolen on 3/8/24. I drove by yesterday 3/19/24 and the gates were still locked open. It was a management's decision to leave them open as the gate needs repairs, their gross negligence has caused my landscape/lawn care business to shut down. Had they contacted me about the gate issue, I would have moved my trailers to keep them protected. I have reached out to them multiple times, however they refuse to reach out. The monday prior, I couldn't get into the gate as it was in "Tamper lockout" mode and again lost work because of it. Monster storage doesn't care to protect your property and will only do what is in their interest.

Why on earth didn't we choose this storage facility and U-Haul dealer in the first place??! Five…read morestars, all the way. Unfortunately, we rented a 5'x8' NON-climate controlled unit for 6 months, from a different storage company on Old Trolly Road in Summerville. At first, their deal sounded great, and the price seemed OK. The initial CSR who set us up told us that we were obligated to buy their $11/month insurance. Not true. We were not accurately informed or given the choice to waive that fee, and use our valid Renters Insurance policy we already had. They would not credit us the $66. They also made a huge mistake in that they flagged our account as a non-payment, almost resulting in our unit items being auctioned off!! Our payments were 100% in good standing. Even with their military discount, they charged is $69/month. I did some research, and we decided to go with main road storage in Summerville because of the positive experience we had had at the Johns Island store when we needed to rent a trailer. The Summerville location has awesome prices, outstanding customer service, super clean and secure facilities, and more than competent CSR's. We inquired about a special, and took advantage of that, plus our unit is bigger and climate-controlled and we'll save $20/month!! They are an excellent choice for U-Haul rentals as well. Vehicles are well-maintained and clean. Check in and check out processes are a breeze. Main Road Storage on Johns Island is also highly recommend!

I'm writing this review knowing this is a fairly new business to the area. I went on the last…read moreweekend of July 2023. My mission was to clear out a storage unit & pick up a Uhaul at this location. I went in from NY so i decided to fly in & Uber to the facility. Two negative things happened; my Uhaul reservation wasn't ready and I had the wrong combination code. At this time it was around 1pm and they closed at 5pm so i was running short on time. It was a very busy day for the staff from what i could see so it was hard for them to help me right away. Ultimately we all figured things out as a team and they were able to get me into another Uhaul rental for the same price. A bigger one! They then helped me cut the lock to the unit and had all the equipment available for me to load everything into the truck w no major issues. The manager even took me around the facility on his brand new golf cart which i thought was pretty cool! After i finished up i went to say bye to the team for all their help dealing w. the scenario I was in. They gave me a few water bottles for my long drive to FL and ultimately were happy to see me succeed. I would recommend this facility mainly for the great service & patience they provided me with.

My experience with the staff was amusing. Cindy made the process of getting a unit incredibly easy!…read moreCindy and Angela are great to work with!

This is the ONLY way to go if you are looking for a storage unit in the ladson/summerville S.C…read more area! They really care about you and are always helpful and understanding!

Krista Allen (property manager) is amazing! She takes pride in her business and is very…read moreprofessional. She made the leasing process seamless and I have had no issues with my unit. Great location and great service!!

I have used this storage facility for over three years and cannot think of one bad thing to say…read more The staff is always great and helpful with whatever needs you may have. Very clean and good atmosphere. Good and safe location. Prices are not too steep either. Great for temporary storage or long term.

Fantastic people courteous and ready to answer any questions you may way have clean units, easy to…read morenavigate. I would absolutely rent here again.

While the place is clean and smaller so it's quieter and not much traffic. They doubled the rate…read moreafter just a few months with a letter stating it's being adjusted per current market rates. So we are vacating. It's insane to double the rate and no option to lock it in. No thanks. We will take our business elsewhere. Already found a nearby storage facility with double the space for $6 more than what we are paying and still less than what they are trying to up it to. Disappointed in the bait and switch tactics.