I have rented a space here for several years. My biggest complaint is that they are constantly…read moreincreasing the rate. The longer that you have a unit here the more you will pay for that unit. For a long time this storage facility was a hot mess. There was zero security measures in place. It's very easy to slip inside the gate if you follow behind another vehicle. Once inside the entry gate the buildings were accessible to anyone without a code at one time and anyone could also get on the elevator to go to any floor. It was extremely unsafe. It took a murder happening on the premises to change all of that. Since the murder, there are security measures in place and codes are required to enter everything now. I am glad that there is finally more safety measures , it is just sad it took a murder for this to happen.

Management sucks, they won't reply to calls or emails about an issue with the facility. Wouldn't…read morerecommend this place, find something better.. I've been dealing with storage units for the last 6 years and this is the only place i've ever had an issue with.. 0/10

Specific to the Glenn McConnel Pkwy facility in Charleston SC. I am extremely happy with the…read morefacility - very clean and convenient access to my unit. But very unhappy with their business practices. I received an " inital rental discount" rate and the contract reads it can be changed at any tine with 30 days notice given. Needless to say after the initial 4 months they increased my rental amount by 69%. I called and the manager said he would "see what he could do" and return my call - welp its been over a week and havent heard back. IMO they lure you in with a low rate then jack it up assuming you will just roll over and pay it rather than move your stuff. Do not recomend and will be moving to another facility. Even if I have to pay more then my "initial rental discount" rate at another facility, at least I won't be giving my money to Extra Space Storage.

Stephanie & Jazz at Extra Space Storage are all smiles, professional, polite, and attentive. They…read moregreeted me as soon as I walked in door and helped answer all questions. Their office and units are clean and neat and I highly recommend Extra Space storage for all your storage needs. Ask for Stephanie or Jazz. Thanks ladies! Respectfully, Noah Denton We Moving LLC

This is the second time we've used this place to store our RV & Charlotte is an amazing lady &…read morewould totally recommend this storage place. Being from Australia, she keeps us up to date with the RV just to reassure us all is good. The prices are awesome per month & feel absolutely fine with leaving it here.

From the owner: Specializing in: - Storage Household & Commercial…read more- Boat Storage - Recreational Vehicles & Campers-Storage - Self Storage

I've been a customer for less than a year. They have nearly doubled my rent in that time. From $64…read moreto $89 after a few months, and then now to $123. It's a fine facility but it's a scam. I anticipate rent increases every 6 months. BEWARE! Choose another facility!

I rented a unit for 3 months. When it came time to vacate the rental unit I followed the…read morerequirements and typed a letter to the office stating when the last day would be for our rental and I hand delivered the letter to the front desk clerk. I told her the rental unit number and that I was giving 45 days notice of vacating the unit. I handed her the letter and thought I was ok. Fast forward to October and I started getting collection calls about this unit. It said I owed for the rental unit. I told them I followed proper procedures notifying management of when I was ending my rental agreement. Now I am getting collection letters and I am going to have to pay this so my credit doesn't get ruined. All for $115. DO NOT USE THIS FACILITY!!! Their office and management are complete idiots and now I am paying the price. Never again will I use this company. I called the office and still no relief.

Extra Space Storage on Savannah Highway in West Ashley is a great place to go for help with all…read morethings quality storage needs and more. I really like the facility and everything that they have available here. The staff here is very friendly and makes setting everything up very easy.

Since we moved in we told the staff the camera in the back was not working.We were told it was…read morefixed. Now we and the camper next to ours got our catalytic converters stolen. The cameras were NOT FIXED. Now when we THINK we are covered, We are getting, "TOOOO BAD, SOOOO SAD" I'm out $3800 when I was TOLD DON'T WORRY WE HAVE CAMERAS AND THEY HAVE BEEN SERVICED " Half the time the gates were open 24/7 but we were told they were to be fixed. Then after the theft we find out the guy fixing things is a handy man ... NOT A CERTIFIED TECH. It was clean but DEFINITELY NOT SECURE. There is NO SECURITY and not being covered when I told I was.

this public storage location is by far the most professional, is always exceptionally clean, never…read morefeels unsafe or has sketchy individuals lurking around regardless of whatever time of day/night & have always been respectful! i have rented units from other locations but the employees, security & other aspects didn't impress me but this one i give a+++++!

The first issue with Public Storage is the rent will go up about $50-$75 after the first three…read moremotnhs. It went from $200 to $305 in 17 months. The other big issue is flooding at this West Ashley location. All my boxes with household items were destroyed by water and then mold. My mattress and box spring also destroyed. My furniture is covered in mold. I was not informed of the flooding and only discovered it when I went to move my things to my new home. I had to replace the linens, sofa, and clothes for a three bedroom house. Based on price, quality, and lack of customer service they do not deserve the 1 star. Also the employees are not reliable as they often quit and are no shows.