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    Global Technology

    4.3 (6 reviews)
    Closed 9:00 am - 5:00 pm

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    Services - Global Technology

    Security system installation

    Security system repair

    Security monitoring services

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    ADT Security Services

    ADT Security Services

    1.2
    (23 reviews)

    I contacted ADT in late June 2026 to obtain pricing for reactivating an existing ADT system in a…read morehome I had recently purchased. After several missed promised callbacks, an appointment was eventually scheduled for July 10. I specifically requested a phone call before the technician arrived, but no call was received. During the appointment, the technician initially explained that monitoring required a 12-month commitment. I declined to move forward under those terms. After speaking with a manager, the technician returned and presented what I understood to be a different arrangement that would allow my wife and me to evaluate the system before deciding whether to continue. Based on those discussions, I agreed to activate service. When I later contacted ADT to cancel service based on my understanding of the agreement, I was informed for the first time that ADT considered the account to be under a 12-month contract. This was not consistent with my understanding of the terms presented during the installation visit. Since then, I have made multiple attempts to resolve the situation through customer service, the cancellation department, and a formal written complaint. Unfortunately, I have not received a meaningful response and have been forced to escalate the matter through the Better Business Bureau and the Kansas Attorney General Consumer Protection Division. My advice to prospective customers is to carefully read every document, request copies of everything at the time of signing, and verify all cancellation and contract terms in writing before agreeing to service.

    On February 4, 2025, at 8:14 EST, I spoke to a billing representative, Benjamin Munera, Employee…read more#222743. I requested in writing that my account be audited because ADT has been withdrawing excessive funds from my VISA account--$75.97 and $158.97. The bill was not due until February 18, 2025, yet the payments were taken on February 1, 2025, which is 17 days prior to the due date--this is unacceptable. Firstly, I do not have any recurring bills on my VISA or checking account. I have been a member with ADT for over 13 years and have always made payments via my checking account by logging into the system and paying the bill when it is due, not 17 days prior. Furthermore, I believe ADT should replace my old equipment and refund the additional fees that have been charged, as this was not what was presented to me when the agreement was made. I was comfortable paying $143.33 versus the current amount of $234.97. ADT is not providing any additional monitoring services than before. This bill is too high. Why has the monitoring fee increased? I appreciate your prompt attention to this matter.

    Global Technology - securitysystems - Updated August 2026

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