I am unhappy about the way that I was treated by the staff of Hannoush Jewelers on Wolf Road…read moreyesterday. A woman named Jordan left me a voicemail in the morning. She said that my "gold band you ordered" had come in." What gold band? I didn't order any. I called her back. She looked up the order. Apparently, my husband reordered the same wedding band that I originally bought him, but in a bigger size and he was trying to do it on the q.t. The wedding band has been a sore point both literally and figuratively, because it always fit too tight. To backtrack, just before we got married, my soon-to-be husband picked out his ring at Hannoush. I told him to try it on, order it and I would pay for it. There was a sizing problem. One floor sample ring was tight. The next size up was slightly loose. His original sales person kept telling him to get a snug fit so he wouldn't lose the ring. Meanwhile, I kept telling him to make sure the ring was comfortable because fingers tend to swell up in the summer. He picked the tight ring. When he brought it back to be stretched, but it was barely stretched at all. So, the ring never fit. His salesperson said they couldn't stretch the ring a second time because it would crack due to metal fatigue. I don't agree. I use to make jewelry. I would have taken my jewelry torch and ring mandrel out of storage and stretched it again myself, but my husband didn't want me to. So, fast forward to yesterday. No one likes unpleasant surprises and that message from Hannoush certainly was. Jordan called me, so I figured I was suppose to show up and pay for it. The replacement ring was over $1K. I hadn't budgeted for it. I mentioned the phone call to my husband. He frowned and didn't say anything. When I showed up yesterday to pay for it, I was told by a saleswoman named Michelle that my husband already picked it up. I told her that I wasn't happy with the way this was handled. If my husband wanted me to get him a new ring, he could have asked, but he didn't. He paid for the replacement himself. I know the original ring holds a lot of sentimental value. He keeps it in a metal case. He just wanted a wedding band that finally fit, even if it set him back. I'm editing this portion to clarify, because this Yelp review has apparently attracted some attention. I'm responding to feedback from a fellow reviewer, who wanted to know if my husband was deceptively trying to force me to pay for the ring. The answer is no. He was not. Michelle acknowledged that my "profile was used to place the new order." So the salesperson--who was neither Jordan nor Michelle--looked up my original purchase. She made sure to order it one size up and then with a click, she placed the new order in my name. How is that possible ? How can someone just impersonate me? I wasn't even there to agree to it and saleswoman didn't call to ask my permission. On paper, she left me on the hook for $1K+, which is why Jordan called me to say, "the gold band YOU ordered has come in." Why didn't the saleswoman take the time to write down my husband's name and his contact information? Was it sheer laziness on her part? At least, she could have asked a few more questions. He is in their database and I'm sure he introduced himself when he met with the salesperson. He always does. Hannoush carries wedding bands manufactured by other companies and doesn't seem to keep them in stock, so many of them have to be ordered. However, by calling me, Hannoush put me squarely in the middle of the new transaction, which wasn't suppose to happen. It left me feeling confused and upset. I explained this to Michelle when I was at the store. Her response was nasty and haughty. "You should take it up with your husband," Michelle said. She denied that their salespersons did anything wrong. I did nothing wrong! An apology would have been nice. My husband is too upset to talk about it. This new order was handled thoughtlessly. No class. I don't mind that my husband was trying to make the purchase discreetly, but it didn't work out that way. The way I was treated yesterday was a far cry from our visit to the same store earlier this month. My husband bought me a gemstone ring for my birthday. We showed up on a weekend and the saleswoman was excellent. She took the time to ask so many questions. She made sure I picked out just the right ring for myself. She said she was surprised by my knowledge of gems and precious metals. So I'm not saying that the entire staff at Hannoush is awful. If you find a product you like there, make sure you get good service from someone who really cares about their craft. If a salesperson is rude or disinterested, find a better one or take your business elsewhere. I was pretty appalled by reception I received from Michelle yesterday and that "surprise" phone call.

Swung by to look at something special for my lady. Just walked in, was instantly greeted by my new…read morefriend Allen. He listened to everything I had to say and what my girlfriend wanted and he showed us some beautiful pieces. He patient and was super informative on diamonds and rings, answered every question I had and taught me things I never knew! After letting him know it was only my first time being in a jewelry store, instead of pushing a sale, he wrote down all the info about the ring I was pondering on the back of his card and told me to come by whenever or to give a call back if I had any more questions or concerns. Definitely considering coming back just because of that awesome interaction!

We could not be happier with the anniversary wedding bands we had especially commissioned from…read moreGrant at N Fox Jewelers! They are actually better than we imagined. We came in with a basic idea of what we wanted - silver bands with birthstones representing each of our 3 kids. Grant asked very careful questions, and offered the advice and guidance we needed for the outcome to be the best. Size, materials, layout, mount, finish. We went with white gold and colored diamonds. Ordered the materials. Grant checked in with us along the way, it took about three weeks, he also refinished our original wedding bands. We are just so very pleased and thankful for the talent and care given to fabricating our rings. We couldn't recommend N Fox Jewelers more highly. The best.

Just wanted to give a shout out to Matt Howard for my experience at N. Fox Jewelers in Saratoga. We…read moreare always in Saratoga with family and this was my first time at this jeweler. I wanted to buy my wife some stud diamond earrings she can wear daily. Matt helped us pick out the right pair for her and you can't beat their prices. I look forward to future purchases at n. Fox for me and my family's needs - and will be sure to reach out to Matt directly before heading over. If you're looking for some fine jewelry, you can't beat the staff and amazing selection at n. Fox Jewelers. Don't think twice to walk in here, this is a judgement free zone - unlike most jewelers. I was treated wonderfully by Matt Howard and his team. Great experience A++++.

great service at Noirs. Noir a great person to deal with, Have…read more bought watches to have battery replaced and reasonable charge.

I was a Saturday morning walk-in and experienced outstanding customer service and and technical…read moreexpertise at this family-owned business. I brought in two watches for repair -- one a battery replacement, the other a small repair on a vintage watch -- and Nur completed the work in less than twenty minutes and cleaned both watches, all for $15. I was blown away by how efficiently the work was done and how reasonable the price was. There is a public parking lot right around the corner, so the whole endeavor was a breeze. Highly recommend!

I took my fiancees $5500 ring to Glennpeter Jewelers in Clifton Park to get resized last January…read more When it was returned, we found a couple of dinks but my fiancee was certain that she had banged it and caused the dinks herself. For our anniversary, I took her to the original jeweler to get the ring cleaned and re-engraved as they had clipped the band when they sized the ring. The original jeweler was mortified when he saw its condition. There were 3 broken diamonds in the band, and under a jeweler's lens you could clearly see that the dinks were tool marks. They begged me to leave the ring with them to get fixed, and offered a letter clearly stating that it was when the ring was re-sized the damage was caused. They even went so far as to say what tool had caused the damage, and how it was improperly used. When I called Glennpeter, the manager was new and could not help us. We instead called the GM, Mike Brown, at the Albany store, and the first words out of his mouth was calling us liars. He then proceeded to get into a screaming match with my pissed off fiancee, and hung up the phone. I would not recommend getting anything from or allowing anyone at any Glennpeter Jewelery outlets to touch your precious metals.

From the owner: The world's finest diamonds are exclusively offered at Glennpeter Jewelers. Come visit us at one of…read moreour (3) convenient locations in Albany and Clifton Park, NY! At Glennpeter Our mission is to be the most trusted fine jeweler in the Capital District, where everyone shops to get engaged and mark other precious moments in their lives. We will be defined by exceptional personal service and an extraordinary guest experience while delivering both nationally recognized and exclusive brands at competitive prices. We aim to serve and enhance our community through partnerships with local organizations and charities, our employees, and our clients. Please visit our website to view our collections and to book an appointment. We look forward to seeing you soon.

My wife loves Kay Jewelers. As a result, almost all of our jewelery purchases are done at Kays. It…read moremakes her happy, which is fine with me. That being said, I know very little about jewelry. I assume that no matter what I purchase I will end up paying too much. However, like other things in life, I look at value more than price. If I am getting a piece that makes my wife happy and doesn't put me in the poor house, I am fine with that. My wife has wanted a special custom diamond ring wrap for her engagement ring for years. She has hinted about it, she sent me links to it, she started saving for it, etc. She knew what she wanted. Kay had a big sale in November and I wanted to buy it for her for Christmas but I didn't want to open a line of credit because she would see the statements in the mail, which would ruin the surprise. Kays refused to send the statements to another address. So, I had to pay cash instead (which only leaves a small paper trail). Problem is, the sale only applied to in-stock merchandise and the ring I needed had to be ordered from another store. But, they couldn't order it unless I paid 100% upfront for it. However, manager Chelsea was super nice and we figured out an arrangement that worked for both of us. My wife loves the ring and I am happy with the price I paid. Whenever we go in they are friendly, they have a quick turnaround time for custom modifications, and their many branches allow us to have our jewelry serviced at other places without hassle.

Buyer beware. They overcharge and have policies that only benefit them the seller and can be…read moremanipulated for their benefit. I was a long time dedicated customer and will no longer shop there. Staff is rude and inconsiderate the company as a whole has no customer service that helps the customer. Never go in the store and think you had an inspection and they documented they did not....get your paperwork as back up to protect yourself. Otherwise, you will pay for it.

For context, I rate products and businesses on a simple scale: 5 stars means I love it, 4 stars…read moremeans I like it, 3 stars is okay, 2 stars means I didn't like it, and 1 star means I hated it or think it's unsafe. 5 stars earned here. Wits End in Clifton Park is a really neat, very expansive store. Every time I go in, I feel like I could walk around for an hour and still not see everything. They have all kinds of decorations, and if you are looking for unique Christmas ornaments or special decor pieces, this place is absolutely worth checking out. It is not just seasonal either, there are gifts and decorative items for all times of year. They even carry clothing. The prices are not cheap, but the store has an upscale aura and I personally do not mind paying more for items that feel unique and well chosen. It does not feel like a big box store, it feels more like a specialty shop where you find things you would not see everywhere else. I have heard people say the staff walk around and watch customers closely. Honestly, I can understand why. The layout has to be a security challenge, there are multiple rooms, different levels, and even an upstairs. I would imagine shoplifting could be an issue in a store set up like this. For me, the staff have always been friendly and helpful. I actually wonder how they keep track of where everything is in a place that big, that alone is impressive. Around Christmas time it gets very busy, which says a lot about how popular it is. I usually make it in about once a year during the holidays, but you could shop here anytime for unique gifts. The only thing that feels a little off putting to me is the number of signs about broken ornaments and being charged 50 percent if something is damaged. I do understand why they have them, a lot of people do not watch their kids closely and accidents happen, and adults break things too. Still, seeing the signs all over the place does change the feel a bit. That said, it definitely does not stop me from coming in. Overall, I really enjoy this store and always find something interesting when I visit.

8/15/2026. What a shopping disappointment. While the card and jewelry sections were well stocked,…read moreothers sections such as entertaining looked old and tired. The loft hasn't changed inventory for years. The biggest disappointment was the women's "fashion" department. Thought I was in a thrift shop, although the prices aren't thrifty. Lastly, there was a strong smell of mold.

Went here to find a nice couch at a fair price. I worked with Kathy at Clifton Park. She was…read moregreat, even help expedite the delivery for us. The sofa is nice quality and very comfy, happy with the price, quality and service.

Great store, great inventory, great staff. Even with the coupon for charity on Oct. 22nd, every…read moreemployee was smiling. I had to exchange an item so I returned the following day. Thank goodness for Alicia (Alesha sp.?) She knew the exact spot to find a new one. What an asset to the women's department and the store . Thank you.

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!