About 2 1/2 years later I had another leaking pipe from the fence installation. It was very…read moreapparent that the cut was made with a post hole digger. The installer ignored the cut line and poured concrete over the pipe and the installed the fence post. This was the same process used on the first line that was damaged. I would never recommend this company, as they don't train their employees and therefore no integrity in the workplace.

Mike is rude and his pricing is high. I accompanied my fiancé as a translator he continued to…read morequestion his response later on he commented something in Spanish he stared at my partner as to make him intimidate.

We decided we wanted to install railing (including a gate) on our front porch. Luckily, we didn't…read moretry to DIY because we soon found out it wasn't as easy as it looked. Ace Fab & Welding was recommended to us. We contacted Josh to see what kind of options there were to install railing around our porch. We had no idea there were so many options! Measurements were taken and we were given an estimate of how far out they were. As it turned out, Josh nailed that estimate. We were quite excited to get the railing up. Maurice, Brady & Lucas came to install the railing. We found them to be very friendly and highly competent. We watched the installation as they made sure everything fit perfectly. They made sure some things were aligned that we likely would not have thought of had we tried to DIY. Unfortunately, the gate didn't fit properly and would need to be modified. We had some architectural areas (columns) that were tricky. So the gate went back for modification. We weren't bothered by this because sometimes these things just happen. We were more concerned about how well it was resolved. Not too much later, Tim (Master Welder) and Blake (unknown title) came by. Once again, like the crew before them, they were friendly and very competent. We were excited that the person welding it was seeing the site in person! There were discussions as to how we wanted the gate to open and exactly where we wanted it placed on the columns. The gate went back for further modification. It wasn't too much longer before Tim & Blake returned to make sure it would fit properly before the gate modification was completed. .After the gate was completed, Maurice, Brady & Lucas returned to install it. Again, they took care to make sure everything was just perfect. Our railing was not a huge job by any means. But it was treated as if it was a really important job nonetheless. We are really happy with how the railing was installed and the appearance of it. The manufacture of the custom railing is top-notch. The employees we met were all the type of people that a company would want to represent their business to the public. We are happy with every aspect of the project and very happy we did NOT try to DIY it because we thought it wouldn't be that complicated. Thank you Ace for a job well done!

Horrible communication! Nothing but headaches working with them. Front posts were crooked off the…read morehouse and had to be redone. Took almost two months start to finish. Awful experience. Hope this helps someone out.

I hired Sias W. Parsons IV, Derek Parker, and Ryan Riggs from Big Yeti Builders LLC in Ogden, Utah,…read moreto demolish an existing deck, construct a new deck, and install a Renaissance Classico cover over a portion of it. The cover has leaked since shortly after installation, causing water to pool on the deck and creating a slipping hazard from ice buildup. I first contacted the company for warranty support after the initial leak in the fall of 2025. Derek Parker came out and retaped the seams on the awning, stating that this was the repair method recommended by the manufacturer, Renaissance. After the first snow in early December and then thaw, the awning began leaking severely. On December 4, 2025, I reached out again and left multiple voicemail messages and emails requesting assistance but received no return communication. On December 18, 2025, after I sent an email, the company finally acknowledged my concerns via email, took responsibility for the lack of communication, and promised to schedule warranty work. However, as of January 19, 2026, no further action nor communication has taken place. Because the office phone is not answered and voicemail messages are not returned, I requested via email that someone come out between January 9 and January 16, 2026, to at least document the situation including written notes, photos, and a detailed description of the problem and to confirm next steps for repair since we understand it may be a challenge to repair in the winter time. That request has gone unanswered. In my experience, Big Yeti Builders and its representatives have not followed through on their stated commitments regarding warranty service. Communication with the office manager, Kim Crandall, when she does answer the phone, has also not resulted in any confirmed action or resolution. As of January 19, 2026, their contractor license (#10687874-5501) expired. This review is based solely on my personal experience with this company. I recommend that prospective customers ensure they receive clear written documentation of warranty terms, follow-up procedures, and payment schedules before hiring.

I have nothing but good things to say about these guys. Contacted them about an estimate for…read morereplacing my deck. Bill came out to my house on a Saturday to do it. When we decided to use these guys he came back on a Saturday to do our contract. He stuck to the estimate he gave us and gave us exactly what we wanted. He even took the time to discuss how the deck should be rebuilt so that it will last longer. They came out on a Tuesday and started in. Torn down the old deck, cleaned up the area, then stared in on the new deck. By the end of the day most of the new deck was done. The next day was finishing up the trim and installing the railing. Again, once it was done they did a great job cleaning up the area. Saving this company's business card for other work I need done in the future. They are worth it.

We hired Best Vinyl to install a fence and redo our deck. The fence is still great 9 years later…read more The deck, however, is not. After 1-2 years, the railing started to sag. They came out to "fix" it, but it never really was right again. We called the next year and they refused to come out. Finally, the boards on the floor of the deck started sinking in. We barely use the deck, so it's definitely not from misuse. We called and called, and I finally got someone who told me to text pictures. Then they ghosted me. No one would call me back, text me back, or email me. I finally got a reputable contractor out from a different company who immediately found the problem. The brackets underneath that were supporting the whole deck had NEVER BEEN NAILED OR SCREWED IN!!! If you want dangerous, shoddy work, hire this place.

6 WEEKS after their estimated completion date I still don't have what I paid for. Install crew…read moremissed a post and drilled a hole in the center of my driveway. They took over a month to fix the concrete mistake. Every time they come out they mess something else up and delay the next step. Every time they say they'll come out no one shows up. I had to cancel the deal and go with the competitor. Still fighting for my deposit back. Should have gone with the other guys to begin with.

was a mason cont for forty years Robb gave me a great price and done a fantastic job would…read morerecommend to anyone sorry Robb u probably don't want to be this busy

Rob was amazing to work with. Great customer service! They did an awesome job installing our vinyl…read moreporch railing. I would highly recommend A & R porch and deck railing!!!

absolutely the worst company I've dealt with in my life. a lot of money on a." fancy top" cedar…read morefence. I didn't think I would have to take a day off of work to tell the foreman how to build a fence and use a tape measure, they laid out the fence panels, extremely inconsistent when simple math could have made all the panels uniform and equal.. after I seen how they laid out the fence post I asked them why I had two short panels in the most obvious visual place. He said he would have to replace 6 of the 10 posts to have them consistent. so I replied that if the foremanwould've used a tape measuring and. simple map he could've done it the first time if you only had to replace six of the 10 posts.. His reply was well did you talk to the foreman? I said no but I had Allie , my sales person come to my house three days prior to installation and I literally showed her a painted line where all the fence post should go. And she flat out lied and didn't talk about fence post location. I literally a picture of the painted lines and markings that was one minute after she had left. The last straw is when they left the bottom panel 3 inches higher than the matching fence. It was supposed to be built to. Leaving me a huge gap under my fence. Worst experience I've ever had dealing with a company. my neighbor also had the same fence on her backyard and paid for the fancy top fence as well, where they're supposed to bevel the top and cut a design in the fence posts 3 inches above the top rail, and they literally just whacked it flat 1 inch above the rail. And their solution was that we'll just buy you some ornamental tops to put on it. Unprofessional, no accountability for their mistakes, poor communication. absolute horrible company to deal with. Do yourself a favor and talk to a different company.

My chain link fence was just completed and I would recommend using Western Fence . After calling 2…read moreother fence companies who wouldn't even answer the phone I ended up using Western Fence

Brad is a outstanding person. had a few hiccups but they got it right. I would highly recommend…read morethem.

Our experience with Kool Breeze has been disappointing. When we received our quote, we explained to…read moreone of the owners, Scott, that we needed something durable (as we have dogs that rough house and don't pay attention to where they are going) - and the option we went with was under his recommendation. He failed to disclose that the posts for the patio cover are made out of aluminum (super easy to dent) & he also failed to disclose that the entrance to the gutter is about 1.5" wide with sharp metal on both edges (making it impossible to clean out). Within 4 days of having the patio cover, our dog pushed our other dog into one of the aluminum posts and it was immediately dented. When we called Kool Breeze about it, they weren't empathetic about failing to disclose the aluminum exterior and said we'd have to pay for it to be fixed or replaced (which doesn't make sense to do, just so it might be dented again). When fall arrived we noticed that the entrance to the gutter was impossible and this spring my husband tried to spray it out with a leaf blower & hose, but couldn't get even half of what was there because the entrance is so small. He then had to use his fingers to reach down and pull bit by bit out and in doing so sliced his hand several times on the sharp metal. When we called today (3/13/23) the owner, Adam, admitted that the gutter is a design flaw that they've been working on fixing for over 20 years. He didn't offer any solution on being able to clean them out, other than buying a pressure washer and cleaning it once a month minimum. He didn't apologize about failing to disclose this design flaw, he offered no solutions (my husband suggested a screen over the entrance so leaves can't get in and he said no), and he didn't apologize about it slicing up his hand in several areas. We spent just under $9,000 for this patio cover and I can tell you if we had known about the aluminum posts or the small gutter entrance, we would have never gave them our business.

Beware: they don't back their work and they ignore you if there is a problem with the install…read more Don't use this company! Wish I had read the other reviews before using them. I discussed the cost of a fence and availability and was provided an invoice from Bronco Fence. I paid the invoiced amounts for parts and labor in advance of inspection, as I was out of town. (Without extreme details here, I will state that I supplied them with all the documentation of their invoice and proof of payment.) Upon Inspection when I returned, the vinyl fence was very poorly installed and unstable. The employee I worked with was no longer with the company. I reached out to have Bronco fence correct the problem and for over a month and a 1/2 of weekly, bi-weekly calls, I have been put off . The owner told the staff he wanted to see my fence but has been too busy to even put me on his schedule or talk to me. They say they will call me back with a date on his schedule and they don't call me back.

Extremely disappointed with this company. They were recommend by many friends and coworkers , i was…read moreextremely excited to get a new fence put up. When calling in the first time i spoke to Jamie and she was very helpful and nice, got me scheduled fast and was great ! Brandon came out to give up our quote and he was super informative and nice, he stated he would give us the quote back in a few days. A week passed so I reached out to Brandon through text and email asking if he has sent it over or not (making sure it didn't go to junk mail). I never heard from him, waited another week and still nothing so I called back the shop. While calling 4 times and getting sent straight to voicemail all four times , I decided to call on my husbands phone. Jamie once again answers on the very first ring, I asked her if they were still available to get me my quote or if they didn't want to work on our fence anymore. Once I gave my name to her , her whole attitude switched and now it's been 4 weeks and never heard from them. Wouldnt allow them to come back regardless with the lack of communication and customer service they have.