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    Global Wireless

    2.5 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    14 years ago

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    13 years ago

    Broke my Macbook Pro Screen. The guys in there not only got me a good rate but also hooked me up with a discount on my CLEAR internet

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    Starlink Installation Pros

    Starlink Installation Pros

    (25 reviews)

    78704 (South Austin), Southeast Austin

    They are terrible. The installer would not go on our roof to set up the bracket and dish so my 69…read moreyear husband went and did his job. He hooked up the long cable( need the shorter one) and they said they would send the same guy to do that. So they didnt send anyone. we have 100 extra feet of cable and the only way to fix it is for my husband to do it. the service went out for over 24 hours 2 weeks ago. they said they could get some one out in about 5 days. my husband went back up on the roof and the dish was completely off the cradle ( half way down the roof). clearly the installer had not clicked it in properly before my husband installed it. My husband fixed it.. i guess he is a verified Starlink installer now. we paid for service.. which there is none. i have photos and would love to share if anyone needs them. This company should not be in business and not representing the Starlink product. They don't have qualified employees, they don't care, huge rip off. stay away.. very sad to spend this much money and have to do the job yourself.

    I'm in Seattle and the rain sometimes sinks my cable (literally) and Starlink Installation Pros…read morehelped me get my new dish in place. David P talked to me and was super nice. He explained everything in plain english. Then Tony came to my house and put it all together. He worked fast and made sure it was done right. Now my internet is top notch and FAST! Thanks guys!

    Google Fiber - Fiber optic cable exposed to elements SUN  The mind of a 2 year old at work on this installation

    Google Fiber

    (172 reviews)

    Downtown

    In South Austin section of Austin, Texas. ITC Service Group contractor to install Google Fiber was…read moreoutstanding. Arrived on time and gave us the option to arrive early, he did. Big job included drilling walls and digging in the yard. Took two and half hours. He answered every question that we had and made certain that the whole house was covered. He made sure that equal (Alexa) was covered and the alarm system was properly on the internet. Our technician who installed was Hector DeLarosa.

    Has anyone had difficulty with Google fiber installation?…read more They came last week to do the connection from the box to the house which was flawless. Today we got to meet two installers that did not look very professional or sound informed. They went up into the attic three maybe four times and then finally told us we would need a contractor to run the internal wire because they couldn't guarantee when they started drilling holes in the ceiling where it would come out. Our house is one story and it should be a straight shot to the area where the other stuff has been located. Needless to say we stopped them at that point. The installation should be simple as we have had Spectrum ,AT&T, and ADT all do installs in the same area without issues. I looked up online and saw that the subcontracting used for Google installation had issues. They mentioned my concern specifically as well as others. We have a call in to speak with a supervisor or team lead and open for any suggestions at this point.

    Verizon

    Verizon

    (4 reviews)

    East Austin

    I visited this location twice in the last 2 weeks. The first time, a nice individual named Micole…read morehelped me. He was extremely polite, answered my questions, and helped me without an issue. I came in again this past week to trade in my old device and finish setting up my new device. Sadly, Micole wasn't in that day, and someone else named Yareli helped me. Unfortunately, Yareli wasn't polite or helpful. I'm not sure if employees at Verizon work on some sort of commission, but it was pretty clear that Yareli only wanted to help if I paid for it. I've been a Verizon customer for over 15 years, and I have never been treated that way. I had just bought a whole new iPhone and she quickly shut down as soon as I said I wasn't interested in paying $29.99 for her to set up my device. I was already halfway through setting it up but had encountered a roadblock because something was wrong with the settings of my Verizon account (a Verizon rep needed to change it for me, and I wasn't able to do this myself). Yareli was short with me and ended up completely walking away after a few minutes once I said I just had a few questions and didn't need her to set up the whole device. Mind you, I still had a few questions that she didn't answer. My sister had come in with me and also had the same issue. When we finished setting up our devices and were ready to completely wipe and trade in the old ones, Yareli took my sister's phone and marked on her iPad that it was in "very bad condition". This was because the screen protector had a crack...we told Yareli that it was just the protector and took it off in front of her to show that the screen was intact, and she rolled her eyes. She then marked on her iPad that it was in "good condition", which changed the trade-in value from $100 to $1000. Given the huge difference that change made in the value of the trade-in, Yareli should have been extra cautious and should have inquired about the cracks instead of making an assumption. Nevertheless, it was really obvious it was just the screen protector, so truly it just seemed like Yareli wanted to pull something on us. I totally understand that everyone has a bad day once in a while, but Yareli made it seem like we were asking her to bring us a piece of the moon, when in reality we were asking her questions well within the realm of her job description. Her behavior was embarrassing and unacceptable in a client-facing role.

    Extremely kind, helpful, and quick! If you need Verizon help definitely go here!…read more Would recommend

    Global Wireless - mobilephones - Updated May 2026

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