This place is just as bad as the s say…read more only here to sell you a phone and be rude about it. both staff and manager were rude. Went in because I couldn't use iMessage. Staff said the only fix was to buy a new phone. I did. Didn't fix anything. They told me to call Apple, which I did in store -- half the issue was Apple's, but the rest was clearly AT&T connectivity problems they tried to pin on Apple. I called apple in store , apple ran a diagnostic and proved it was not the brand new device. They then said I'd need to contact AT&T customer service myself. I spent an hour and a half on the phone with AT&T customer service in store before getting transferred to someone who could actually help -- then the call dropped. Instead of reconnecting me, in store staff said I'd have to call AT&T customer service again and repeat the entire hour-plus process. I never needed a new phone. my issue was unrelated. They will simply ask you to go in store to try to sell you a new phone.

DO NOT GO HERE. THIS IS A THIRD PARTY AT&T STORE AND THEY ARE AWFUL…read more I was on a Verizon phone plan and wanted to switch over to AT&T to match the WiFi of my new apartment, as I just moved to Austin. I came to the store to move to the new iPhone and bundle my phone and WiFi. I was at the store for over 6.5 hours while they were working on my phone. SIX AND A HALF HOURS. From 1pm-645pm. They said there was an issue transferring to the new phone and then another issue with the SIM card. The waiting was mainly due to waiting for software updates, waiting for the transfer, and them being on the phone with their own customer service. They let me leave the store at 645pm in the dark to drive home with two phones, neither of which with service, saying that there was a SIM delay and it would take up to 24 hours. I was furious. I waited over 24 hours and am now at another AT&T store which is not through a third party. I am writing this as I have been here for over 2 hours, trying to get them to fix whatever problem the other store created. There was an issue with them transferring me from Verizon to AT&T, so at this new store, they are saying that they may not be able to use my previous phone number and IF I WANT TO I HAVE TO GO BACK TO VERIZON. Still not done with this awful experience but please save yourselves by not going to this store. Miguel, the assistant manager, took over my problem 3 hours into me being at the store, and he was incredibly cold and did not share any information during my full day experience there. I understand that issues happen, but the lack of communication and customer service for someone who has no idea what is happening and getting increasingly frustrated, he should not be a manager and it explains why this store already has such bad reviews. I wish I had looked before. Just got told at this new store that the customer service rep that they are on the phone with troubleshooting this has now also suggested that I just go back to Verizon. This store is now telling me I will have to go back to the original store to return the phone otherwise I have to pay a restocking fee. No freaking way. DO NOT GO HERE

I had a screen replacement done here a few months ago. Unfortunately, I later discovered an issue…read morewith the display after returning to China. Although the situation was complicated and difficult to troubleshoot remotely, Mike was professional, responsive, and willing to take responsibility. He took the time to review the repair records, investigate the issue, and ultimately provided a refund without making excuses or shifting blame. I really appreciated his honesty, patience, and commitment to making things right. While the repair itself did not work out as expected, the customer service was excellent. Thank you, Mike, for your help and professionalism.

Excellent service and a great flat rate price for my phone screen replacement. Will definitely come…read moreback. I contacted a bunch of electronics repair shops on yelp for quotes and this was both the fastest to reply to me, the shortest repair time, and the lowest price by $50-$150 compared to the other shops. They had to ship in the part in cuz I have a less common phone, but it arrived next day! (other companies I got quotes from said 3-4 days before it would even arrive). They wanted a $20 deposit for the part order that I was able to pay online. The part arrived next day, and I brought in my phone. It only took 45 min to replace my screen and get me on my way. Fast service and cost slightly less than the quoted flat rate. Highly recommend 10/10

No customer service omg. They don't acknowledge you when you walk in. They don't give you lil…read more"we'll be with you in a moment" type of updates. Went in for the tmobile Tuesday item and was waiting about 20 mins until I overheard them talking to the current customer about the promotions in how t mobile don't offer those to third party retailer. I just left. If they are going to lack customer service skills and if they know people are going to be coming in for the items they should just put up a sign or just say it immediately after greeting people. Heck the customer was more apologetic and saying sorry for the wait than the actual employees. They never apologized for the wait or anything. They need some training

Wouldnt give me any information regarding a trade in when I called and when I came in store wouldnt…read moretake my phone even though it was in perfect functioning condition with no cracks scratches or mechanical flaws. Worthless customer service theyre all lazy here

Julian was very informative and professional. He answered all my questions and concerns. Great…read moreenergy!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Austin, TX. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

The reception is bad in some areas and doesn't work. Overall the customer service has been really…read morebad. Bad customer service.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Hector is the man! I had an iPhone 8 with an unresponsive screen that I used to use for gaming, he…read morewas able to replace the screen in less than 10 minutes and just like that the phone is up and working again! I was honestly thinking about getting rid of this phone but now it's practically brand new, would highly recommend anyone to call and ask for Hector. Thank you again!