So guys, from the top I had a trip from LAX to El Paso, TX and that was something... I paid $215…read moreand I think this is too much for that, the reason why you can see in my pics. I think a trip like this should cost $50! 1 - wifi 2 - leg spot 3 - no food and drink menu on the board (why should I spend time and bother somebody to ask?) 4 - transfer (but I think that more related to LAX, I had the gate 52J)

Worst airline ever. They made us miss our flight and never tried to get us a new one.read more

Great experience! Micah was awesome! Easy in and out, snacks and cocktails. Definitely recommend…read moreit!

Such a fun flying experience. I wish they would fly all over the US as I would definitely fly with…read morethem. You don't have to bother with online check in. Just arrive 20 minutes before your flight and they take care of everything. My favorite part is that they have their own security so you don't have to go through the regular tsa security. No self parking, you can valet or just uber here. Good snacks and coffee while you wait. They are not the same as flying private but so much better than commercial first class due to less time wasted at the airport. I'm a big fan!

The company sucks!!!!! Pre paid for early boarding, and the front seat. Was confirmed, until I…read morearrived at the airport. Got there and they sat me in isle 30. And said we have never seen this happen before. Pretty sure it happens every flight.

Don't be fooled by the cheap ticket price. You will be paying in abundance in stress, frustration,…read morewasted time, and add on costs that will make you regret booking with Frontier immediately. Horrible customer service. No help on any issue. Do yourself a favor and book with any other airline.

I checked in during a TSA shut down...so the lines were insane. Check in agent Luis was sooo…read morefriendly and helpful. What a change from most agents. Thank you for having great employees!

Virginia and Louis at the check in counter at the Burbank airport are Awesome!…read more Louis is so nice, friendly and helpful! We had 3 bags and he kindly helped my husband with putting it on the baggage ramp to check in. Then, he offered to return our luggage cart so we could proceed to TSA precheck! Virginia is also nice, friendly and personable! She was quick and fast in getting us checked in with hard copy boarding passes! Excellent Customer Services! Bravo to Louis & Virginia!

Amtrak train broke down and all of the passengers need to take buses to are destinations. I believe…read morethe driver's name was Jaun, he was awesome! Great attitude and very helpful. He even made his way around freeway construction and I think a car crash. Very well done. It was a great surprise!

Excellent service from beginning to end. The booking process was easy, communication was clear, and…read moreeverything was exactly as promised. The bus arrived on time, was clean and comfortable, and our driver was professional, friendly, and made the entire trip smooth and stress-free. Our group had a wonderful experience, and I wouldn't hesitate to use this company again. Highly recommended!

My son accidentally dropped his iphone down the elevator door gap in the Burbank North elevator…read morethat goes to car rental. The phone would have fallen 100 ft. We were sure the phone is a goner and were devastated. Nevertheless, we informed Airport operations Raymond and Lost & Found Marji Meeks. They promptly opened a case. It was the busy July 4th week. They scheduled the elevator maintenance on any early morning(to not disturb passengers) and retrieved my phone. Luckily, the phone was not damaged. Since I am not local they promptly FedExed it to my Nor Cal address. Very happy with the service. Thanks to the airport maintenance crew and Lost & Found for retrieving and mailing my phone.

Hollywood Burbank Airport is one of my favorite airport for travel in Los Angeles. Airport is…read moresmaller, very straightforward and much less stressful than LAX. Only two terminal and 14 gates, so very easy to walk around and find where need to go. Location is also very good. If going Hollywood, Valley, Glendale or Pasadena, this airport is very convenient. They also have Amtrak, Metrolink, bus and rental car connection, so many choice for transportation. Parking is convenient also, even now some change because construction of new terminal. I am excited to see replacement terminal when open in October 2026. BUR have very nice old-style airport feeling. Flying here still feel simple and not too much trouble. If ticket price and flight route is good, I always choose Burbank before LAX. Very good airport for Los Angeles.

I needed assistance and decided to call this business at . The response time was decent and the…read moreperson on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.

I am a Delta SkyMiles member and I typically fly out of LAX because there are more options of…read moreflight times and, of course, flights are more affordable. I am so happy to fly Delta out of Burbank. Let's be honest, we would all rather fly out of BUR than LAX. I have pre-check so I was able to time my airport arrival with minimal wait time and was there within 5 minutes of boarding time. I was flying to BOS with a connection to DEN. The crew was pleasant and my flight to DEN was good. Since I was on the shorter leg the airplane was smaller and it was obvious it was an older airplane, which I understand. We landed on time and safely.

Booked the absolute cheapest possible flight. Unsurprisingly, it got canceled and rescheduled…read more(hence one less star). The system wanted me to fly from Burbank to Santa Rosa, back to LAX and then to my destination. Obvi, I didn't want the extra hours of flying, so I took it to the desk and my boy Nico got me a Lyft straight to LAX. Thanks!

The staff working for Alaska were all very nice and accommodating. Just before boarding they made…read morean announcement that if we check our carry on bags, we would be first to board. One particular lady who was part of the Alaska care staff, Eviot was very nice and helpful. My husband has hip issues and she was very caring and helpful. She sat us by the entrance to board first. The fight staff was very nice, as well. WiFi was out, not a biggy, our flight was a short flight.

I love flying Southwest out of Burbank. It's usually stress free unless you have to change planes…read moreat another airport within a short time frame. Now that they changed their boarding process to assigned seating it's also easier. If you are a Rapid Rewards member with a Southwest Credit Card you also get 1 checked bag for free! They offer a few other perks as well. *Highly recommend checking it out! ~ and that's all I have to say about that ...

I have been a fan of SW since its inception. But it have flown my last flight with this airlines…read more Even with SW I have always felt like a valued customer. Now I am treated like steerage. I am on an empty plane. But hose of is that paid less are sitting in the back of the back of the plane and I the front is empty. A clear division of class. The last democratic airline is now gone.

$135 BURBANK to VEGAS was a great experience on Spirit Airlines. Had all the horrible scenarios…read morebased on fights posted on TMZ of passenger behavior misconduct.. I stand corrected on my flight cause it was fast & drama free. Checking in was simple but long & winding walk to gate was grim yet boarding and actual flight was great. I had a seat upfront so it may have possessed extra comfort but worth the small extra coin for it. Received a free snack which was unexpected however i was disgruntled about NO POWER outlets to charge phone. Yet me & my luggage made it to Vegas so all is forgiven. Answer is "YES" I would most certainly fly BURBANK to VEGAS again. Buckle up & enjoy the flight when you ride SPIRIT AIRLINES!

It would truly break my heart, if Spirit goes bust. Two bankruptcy filings, may not be bad,…read morerestructuring takes effort, skill and expertise. The airline service, its credit card, Savings Club, all of which I participate in, has come a long way. No complaints. Calling customer service is a nightmare. Yet, Spirit has been fine tuning all along. Now as I observe, their digital boarding pass, is one of the best in the business. All this serious improvement, can only materialize with a competent management team. This incudes the vital check in personnel and gate staff, all important components, for an enjoyable flight. I have always observed consistent and high class service, when flying from BUR to LAS, on my favorite flight path. In this context, I am talking about Supervisor Sukhmani and her colleague, Melissa. Almost always, encounter them before embarking. Both provide high class customer service. A caliber of fine friendly touches, I don't experience on any major US carrier like for example (cough, cough), American. Yes' it's true. Spirit, though still growing, embodies customer care, everytime, consistency, always smiling, and providing top notch customer service.