Ok, so I'm not the type that usually uses travel agencies. I used to think it was meant for those…read morewho weren't good at planning and want specific itineraries laid out for them - i.e. a tour service. Boy was I wrong! A friend of mine used them for her honeymoon and couldn't stop raving about how they had their flights/hotels booked to hop from city to city in Greece, at a great price, with top notch hotels and sight recommendations, and weren't forced to do any sort of tours! They can obviously do that for you, I just prefer to have a loose itinerary and discover things at my own pace. So on to my personal experience... I used them for 2 recent trips in the past couple months and I highly recommend Jack and Zara! The most recent was a 4 day snow trip to Mammoth for a group of 12. They really went above and beyond. I couldn't find anything decent or large enough when looking online and they gave me multiple options so fast. I booked right then and there for my group and also added on lift tickets and snow gear rentals with them. Top notch customer service. They get unbelievably good deals frequently too, like round trip flights to Paris for under $500, so I'm keeping my eye out for the next one.

Bought airline tickets from them…read more For my return day I advanced noticed them few times and asked them to cancel or adjust my return day and to my surprise got no reply from them on time and had to also contact airline directly and per airline's policy travel agency has to take care of that refund and adjustments Also airline acknowledged that my request been registered in advance Due to this situation created by this company Had no other choice but to buy my return ticket from other travel booking company Overall bad business practice and they still never issued my refund that is due to me

Thank you Ruzan Jan…read more I will never forget that I called you 3 o'clock in the morning from Armenia last year 2025 to discuss the emergency health issue came up for my husband and it was less than 48 hours of our departure from Armenia and you picked up the phone at 3 o'clock A.M and solve our problem with the Airline and we did not had any problem to leave Armenia after a week from our actual date of departure . We are traveling every year and you are giving us a fantastic service. Thanks to you for your hard working. Adick Parsanian

We just came back from the Bahamas and I wanted to leave some feedback because this trip truly…read moreexceeded all our expectations. Thank you so much to Tatev for organizing such an amazing vacation for our family. The ocean was unbelievably clear, we honestly never wanted to leave the water. The weather was absolutely perfect, and the Grand Hyatt was luxury on another level. The restaurants were delicious, the food overall was amazing, and the service everywhere was outstanding. Everyone was so kind, welcoming, and had such great humor, which made the experience even more special. Thank you again for everything. We truly had the best time and can't wait to plan another trip with Top Travel

I cannot say enough amazing things about Anet here at SVH. She helped me plan a summer trip, and…read morefrom start to finish, she made the entire experience effortless, thoughtful, and truly special. Anet went above and beyond to make sure every detail was perfect. She listened carefully to what I wanted, offered incredible recommendations, and handled everything with such care and professionalism that I felt completely at ease throughout the process. If you're looking for a travel agent who is attentive, knowledgeable, patient, and genuinely invested in creating meaningful experiences, not just booking trips, Anet is the one. I wouldn't trust anyone else with my travel plans and will absolutely be working with her again. Highly recommend!

Ruzann is amazing .with excellent customer care and customer service plus great work .read more

Mary on the support team was extremely helpful. She provided excellent customer service. She was…read morepatient and an absolute asset to the company.

Last-Min Flight Cancellation Solved My flight got canceled…read moreat midnight, and I was STUCK at the airport. BWJ 24hr assistance line rescheduled my flight and got it situated with the airline. We flew out that same night. I'm very happy I booked my trip with BWJ.

Went in for a Canadian passport photo (for citizenship application). They knew all requirements,…read morestamped the back with the required info and were super friendly. No appointment necessary and it was a quick and easy process.

Great stand quick service. Got couple notaries done and they were very helpful! Extremely friendly…read moreas well.

Ines was recommended by a friend and she did not disappoint. She is experienced and gave us the…read morebest recommendations and must-see places. She's the best price in town. Save yourself the stress and let her plan your next getaway!

Customer Service Ok deals and flight stuff I would say good but idk might get it wrong or mix up…read morebut it's fine we are prepared for the situation overall 5 stars Good 5 stars

Will never use this tour again. Cheapest restaurant and…read morehotels. After signing up for the tour hidden fees come up, you have to pay additional fees to be part of the tour otherwise you can't take part of tour activities.

One of beat tour i have been very knowledgeable, well planned…read more Defiantly recommend & planning to travel again next year

Suzy and the team at Must Go Travel were absolutely exceptional in helping me plan my Italy trip on…read moreshort notice. They were able to coordinate flights and hotels within just three weeks and made the entire process feel seamless, stress-free, and easy. Their responsiveness, attention to detail, and willingness to help made such a difference. I truly appreciated their expertise and support in creating such a memorable trip. Highly recommend Must Go Travel for anyone looking for professional and personalized travel planning!

Our recent trip to Italy that was organized by Must Go Travel was absolutely amazing from start to…read morefinish. Syuzi went above and beyond to make sure every detail was perfect, from flights, hotels, transfers, and even taxi services. All 5 hotels that were booked were in perfect locations and hotel amneties were amazing. We chose the bed and breakfast packages, and that was one of the greatest choices made. Syuzi even sent us recommendations on tours and advised us a few websites to book the tours in advance from LA. BTW we used Must Go Travel services a few times before and NEVER were disappointed. I highly recommend to utilize their expertise if you want to have a headache free travel. Lilit

Our trip to Japan was amazing. From start to end every detail was considered, well organized and…read morepunctual. The selected hotels were very clean with excellent service. The tours were well chosen and the information given was interesting. Melanya, who accompanied the group was very professional, patient and did her best to accommodate each and every request. I highly recommend MS TRAVEL AND TOURS for future adventures. Especially the very beautiful tour to Japan.

Suzy has always set up or vacations since 2016. Our…read moreAnniversary Vacation to Akumal, Mexico was great with all the upgrades that the resort gave us. She is the best setting everything up! Thanx for putting us on the Yelp cover!

Manias Passport and Visa truly saved me. I was in a last-minute situation with my passport and…read morehonestly didn't think it was going to work out -- but Armand went above and beyond to help me get everything situated in time. He was incredibly responsive, knowledgeable, calm under pressure, and genuinely cared about making sure I was taken care of. The whole team was professional and efficient, but Armand in particular was a huge help -- I couldn't have done this without him. If you're stressed, short on time, or just want experts you can actually trust, I can't recommend Manias Passport and Visa enough. Lifesavers. Thank you again

Awesome service, professional demeanor of the person who assisted me…read more Took great photo! Offered some passport processing tips.