Exhausted from walking the mall I sat down and asked the barista if she could please bring my drink out to me- she gladly complied - drink was delicious- cherry cream cold brew- and rejuvenated me - highly recommend the service, sadly did not get her name but she had a blond pony tail and glasses read more

I accompanied a family member to a Gloria Jean's stand directly beside a mall food court yesterday. I had not expected to order anything, as the prospects of finding a caffeine-free and low-sugar beverage did not appear sound after a brief glance at the menu. As the order was being placed, however, I noticed the selection of fruit drinks. I inquired about what the banana "chiller" contained and was told that it only had ice and a banana purée. I reasoned that the purée would not need any significant amount of added sugar, if any. It is unfortunate that I must share that, even for items that should be a healthy choice by any logical extension of the imagination, establishments like Gloria Jean's Coffees cannot be given the slightest degree of trust in regards to what they find suitable for their customers to consume. Upon the first sip, I immediately marked the unnatural, almost syrup-like sweetness that the beverage had. At this moment I made yet another error; I reasoned that sugar had been added, but it would amount to 30 grams at most. Although this already hits the upper limit of one's daily added sugar intake value, I could not simply discard the beverage that my family member had been generous enough to pay for. Walking towards the mall exit and to our car, the beverage was nearly gone. Some time in the car passed after I sipped the last of the liquid, and I began to receive a general feeling that routinely comes upon me after consuming a sugar-heavy dessert. I was already disconcerted at the fact that an intentional decision was made somewhere to inject a conspicuous quantity of sugar to a menu item of enough apparent simplicity and natural sweetness as a fruit smoothie (in this case called a "chiller" to differentiate it from what I later learned is an even more astronomical sugar and calorie count beverage served under the guise of a drink at Gloria Jean's). Partly out of curiosity and partly out of disgust, I decided to visit the Gloria Jean's Coffees website to see how much sugar I had just consumed. I then learned that the Banana "chiller" beverage contains 99 grams of sugar in a regular size. The feeling one receives after being violated, duped, or used then came upon me most strongly. The length to which I have already gone to write this review might appear histrionic to some, but allow me to elucidate the absurdity of the aforementioned figure. 99 grams of sugar is more than three times the amount that a human should consume in one day according to the National Health Service. Although I do not suffer from any health condition that made my body unable to absorb this blow, one must ask himself why this would have to be processed in the first place. The human body is not designed to be intaking such quantities of this substance. And this is only one item one might consume throughout the day. Why is it that such inhuman amounts of sugar must be added to these beverages? There comes a point when an item is already so overwhelmingly sweet that the taste buds are desensitized-- that adding any more sugar only contributes to a higher calorie count. Beverages with figures as high as 160 grams or more from Gloria Jean's menu well exceed this threshold. It was determined that I nevermore would patronize Gloria Jean's Coffees the moment I detected the copious amount of added sugar. The banana flavour itself was not remarkable, although the overbearing sweetness likely precluded my detection of any subtleties of taste. It was then determined that I would be as vocal as possible to all that I know to avoid Gloria Jean's Coffee for the sake of their own health. Corporations across the developed world-- and in America especially, where consumer protection standards such as those in Europe are evidently not as comprehensive-- continue to add sugar to items that truly do not need it, seemingly because a desire from consumers is perceived (other harmful substances such as food dyes are beyond the scope of this piece). The processes used to analyse consumer trends and come to the conclusion that 160 grams of sugar is appropriate in a beverage requires serious re-evaluation. There come times when those making decisions of this nature must ask themselves-- we are able to do this, but must we truly? read more

This would've been a full five star vote from me but honestly this place has been falling off over the past year. This place was once my Starbucks killer, I preferred GJ to Starbucks for a quite a long while but recently GJ have been hiring baristas who just don't mix drinks well. I'll either get a large lump of ice with little liquid or when I ask for a chiller it'll be more like just an iced coffee with ice cubes in it when I'm looking for something more on the same vein as a frappuccino. I've recently just stopped going here and prefer to just walk the extra distance for Starbucks, hopefully this place will get it together.. read more

I love the staff here at Gloria Jeans. Theyre all friendly and always greet you with a smile. They brew different varieties of coffee daily and always give you great recommendations on flavors. If you're in a hurry...they're guaranteed to get you in and out in a heartbeat. Tis' the season to try all their holiday flavors.. Simply delish. So stop in to get your coffee fix! read more

Gloria Jean's Coffees - the interior of a coffee shop - Coffee & Tea Near Me - Mentor, Ohio

Very good coffee, smooth, beans don't taste over roasted like those of the local competition. Great alternative if you are looking for good coffee that is not from "you know who". read more

I remember my first time going to Gloria Jeans: I was 12 and my grandmother treated me and my mom to a coffee. This being my very first adult coffee I knew I couldn't bear anything bitter so I ordered a caramel chiller-their version of a Frappuccino. I was hooked! Their flavoring covered the bitterness of the espresso and it left me smiling and more than a little hyperactive. I decided to revisit them today, my grandmother long gone now, for nostalgia. I never remembered the price being so high 5.80$ for a regular chiller? Wow. I got the closest thing to what I had when I was young-their menus change a lot from what I understand which I personally love. Their caramel turtle chiller was incredibly sweet which was a nice divergence from the bitterness of Starbucks though the texture was grittier compared to the smooth Starbucks ones. The location of the store was right amidst Great Lakes mall across from the food court--the only coffee place in the mall now that I think of it. The counters were immensely clean and I could tell the employees take much care and pride in their workspace. If you like sweet coffee and are prepared to spend more than your average Starbucks this place is a go for you. read more

Dare I say this place serves a better iced latte than Starbucks's. There, I said it. It's true. And the girls who work there are cool.

The service is always amazing here! The people are so friendly and nice. I love it so much! The sleigh ride cookie chiller is great for the fall/winter time. read more

I like stopping in here for a white chocolate caramel latte (with whipped cream, of course!). The staff is friendly, the service is fast and the coffee is divine. The price is reasonable (under five bucks for a large) and they offer a nice selection of sweet treats like cookies and candy, too. read more

Great selection, great service, great refreshments!!! Great choice for a quick mall shopping sesh. Also very good priced for high quality consuming and located very conveniently! The main coffee attraction in the mall, and seems very popular. Every time I have been there there's never been any problems with orders, employees, or people in and around the line... Very humble, and great place to hang out with friends. Cool little bar stool table behind and tables in front for max consumerism. Always a choice selection, and never unsatisfying. If your feeling drowsy I recommend anyone to get a refreshment from there. Fast, very customizable for even the most exquisite taste, and affordable, great quantity, and for a good price, you can't go wrong. read more

I had a Carmel Apple nut chiller and it had no apple in it! It just tasted like normal coffee! 2/10

I absolutely LOVE their coffee! And the Customer Service is always really good! I highly recommend stopping there for a great coffee while shopping the mall. read more

I stopped by while shopping to get my iced coffee fix. There were 5-6 employees standing around talking. While I was greeted by a friendly cashier, I wondered why none of the staff was emptying the gross, overflowing trash by the condiment bar. They were also out of lids. On a busy day I wouldn't care but I was the only customer and the staff was plenty. My iced coffee was bitter and I have the suspicion that it is just hot coffee with ice added. read more

I'm a bit shocked by the positive reviews given my last 3 visits to this location were all to be desired of. The quality of the coffee is great but the customer service is what I have the biggest complaint over. For instance, yesterday I ordered the beverage and asked if I got the name of the drink correct.. (I'm used to Starbucks terminology) The gal working scowled and did not respond entering the drink. I said non fat, with whip. When the beverage came out without whip cream (no big deal) I asked if I could possibly get some whip. The scowl grew and she without saying a word put it on. There is at least 2 other employees with similar attitude. I understand this could be a random bad day but because I've seen the same behavior three times I feel it's noteworthy. I will say there is a gentleman that has helped me there before and he was energetic and friendly. That was a rare occurrence in my short amount of time going to this location. As for the quality of the beverages themselves they are very good quality. Some can be pricier than Starbucks even, but they are worth it in terms of taste. Unfortunately that customer service is a big game changer for me. (Noteworthy: I am extremely friendly, not overly talkative.. But polite to a fault sometimes) read more