I had the worst customer service I've ever experience here. I'm honestly still a little shaken as I write this the next day. I went in at 5:30 after work, they said it would be a 30 minute wait since they are short staffed. I was fine with that, but didn't leave until after 8:00. 5 days later, my dip nail fell right off and two other nails were doing the same. I was out of town for the weekend and about to travel again so I called on Monday made an appointment to come back in to get them fixed. When I show up, Isabel the front desk worker says that they are short handed (again) and that they would get to me when they have time...because she (Isabel) was not the one on the phone. As they were about to fix my dip, Isabel comes over and accuses me of lying on the phone (same phone conversation she was not on.) She tells me that I can only get one finger fixed or to leave and come back at 9:30am the next day.
When I told her I made an appointment and would not have come in had I known that I they were this busy she disrespectfully says that she has already apologized for being short staffed, and that maybe I should not come in on Monday afternoons since they are so short staffed and that maybe I should not even come in at all. She made me feel so belittled and small. I told her that I felt so disrespected to which she then asked the lady beside me if she was being rude. (Not what I said)
She caused a scene saying she did not want to be pulled into the conversation.
Thankfully the technician I believe Sydney was kind and fixed my one nail and super glued the other two. I'm also very thankful for the ladies beside me who were very kind and consoling after her behavior. I always make an effort to be kind and have even wrote a 5 star review about another technician when they asked me to. I love to support local businesses but I cannot support when customer service is demeaning. read more