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    Glow Artistry

    5.0 (1 review)

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    2 years ago

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    Massage Envy - Kingwood

    Massage Envy - Kingwood

    2.7
    (41 reviews)
    3.6 mi
    $$

    Please beware before getting a membership at any Massage Envy location! I was convinced by the…read morecheck out girl to sign up for a membership so that I could make a very large gift card I received last longer. I specifically asked about the cancellation policy and was told as long as I gave them 30 days notice, I could cancel whenever I pleased, at no cost to me. Once my gift card ran out, I tried to cancel my membership, and was promptly told "no". No explanation or anything offered, just "no". When I inquired as to why, I was told that you cannot cancel before the 12 month contract period ends. It was never explained to me that the contract term was 12 months and I was told a completely different story in regards to cancellation. Thankfully, my debit card was changed right when this happened so I was able to keep them from processing any further payments since I did not agree with their practices. I tried contacting them three times. By phone, email, and even stopping by the location. They have now submitted my account to collections. I have filed a complaint with the BBB and hope that posting this review will help future clients avoid the same mistake. Update: The new owner of this specific location reached out and thoroughly apologized for the issues. He offered to contact collections and remove my account so that my credit would not be affected. He also fully closed my account with a zero balance. It was a refreshing dose of honest and thoughtful customer service. I hope the front desk staff is trained better in explaining their membership and no longer baits and switch the customers.

    They put products on my face that I was allergic to and that I had already reported. I canceled my…read moremembership but probably had $1200 in prepaids, so according to the contract, I had two months to use all of that up and now I cannot get my money back. But why would I choose to go back to a place with such bad customer service and then when I told the manager that I was considering hiring a lawyer, she told me I was acting ugly?

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    Glow Artistry - skincare - Updated August 2026

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