Idk what the fuck the deal with Austin Rowing Club is, but are all Austin people assholes?…read more
I arrived with my dog, knowing their sign literally says they are dog friendly. My friend even did her due diligence by calling ahead.
When we arrived, the desk people were so nice. In fact Lauren, who we had a lovely conversation with, assisted us. Since I had my dog with me and his life vest on, we weren't sure if we needed a single or a double. I paid $25 for a double per the suggestion of the desk people.
Get to the dock, one girl helps my friend out in the single. Now me? You best believe I was sober enough to not let someone speak to me the way it went down. Scene or no scene, people around or not.
As soon one of the staff members assists a customer with a double, I walk over and get asked if I need a paddle board. I said "no, I'm getting a double". All of a sudden, what I thought was going be a smooth assistance on the kayak, I get confusion from the staff member, which leads to an argument on the dock.
Apparently a double kayak for a single person and a dog would be soooo difficult. (It's manageable. I better be fucking JACKED for the amount of paddling I had to do) If I'm put in a single, then I'm tight squeezing it with my dog and paddling. At the time, it was just me on the dock with my dog and the girl. She starts giving me an attitude and has a tantrum. That's when I realize something ain't right. I told her to turn around, asked for her name. I had to call out her problem with me because ain't nobody, young or old should be this rude. She starts getting heated and yells at me. So I said, "you know what, what's your name? I need to speak to someone." Lo and behold her name is Rachel.
"If you're looking for the manager, you're talking to her" - Rachel
And I said "ok, then who's you're manager"
If Rachel is the so-called the manager, all she had to do was give me her expertise. Don't get promoted to manager if you can't even be kind enough to tell me that I need an alternative. I asked if it would be better to be in a single than a double and get the difference. She said, "WHATEVER YOU'RE COMFORTABLE WITH."' A $5 difference doesn't even cover a fucking latte, so please be kind and just suggest what best suits me and my dog.
She keeps calling me "ma'am", and so I just politely tell her, "you can call me Nancy. I'm not that much older than you." And she starts yelling about how she was born and raise in Austin and was taught to say "ma'am or sir".
Well Rachel, your parents taught you to say "ma'am or sir", but they didn't teach you kindness.
I talked to my friend about it and we weren't sure if that was some type of racist comment, but hold up. Girl, I'm born and raised in Texas too. But I can also read the room and know that how to address people. I'm guessing she don't know Houston.
From the corner of my eye, I see Lauren walking on the dock and I yell "HEY. PLSSSSS Help me" And thank god Lauren was there to witness Rachel being an ASSHOLE. So you know what? I got all day and I'll wait for a supervisor to talk about Rachel any day. Cause how is Rachel a manager and yelling at me with a tantrum. She's lucky other patrons didn't take out their phone to record, because in this day and age, she would've gotten cancelled.
I met Aubrea, the manager and gave her the whole spiel.
Yes, I can buy my own equipment, but I'm not going to use it all the time since I don't live here. Supporting local clubs helps significantly.
While everything did get settled (full refund of $25), everyone BUT Rachel was kind to me, Austin continues to disappoint me with snobby people that I've encountered.
