This place is an absolute SCAM. I cannot say it enough -- SCAM, SCAM, SCAM. They take your money and never send your parts. Instead, they drag you through a completely fake process with a so-called "shipping company" that does not deliver anything. After you've already paid for shipping, they start hitting you with more charges -- first an "insurance fee," then a "storage fee," and then somehow ANOTHER shipping fee, even after you already paid them an extra $150 to ship your product in the first place. It's a complete setup designed to keep draining money from you with zero intention of ever delivering anything. Nobody should EVER use this company. Do not buy from them. Do not send them money. Do not trust anything they say. This is not a legitimate business -- it is a well-structured scam operation. Stay far away. read more

This is absolutely one of the worst customer service experiences I've encountered and, frankly, many of my fellow Yelpers might agree. I wanted to order an extra key for my Buick and was recommended this spot by a friend who's a mechanic. One key, with shipping, was roughly 90 dollars, which is not terrible. The issues started upon placing the order, as I received an email confirmation saying my order would ship soon. The "soon" was well over a week, and I reached out to find out when exactly it would ship. I was told "the next day," but it took about three extra days to actually ship. The shipping debacle aside, when I received the key, the quality was representative of the quality of service (not good). I decided not to use it and even considered returning it. However, upon reaching out to their customer service to ask if I could start a return, they wouldn't answer whether I had to cover shipping nor mentioned they would take a 30% restocking fee (only on some orders though). I kindly wrote back that I felt the key was of poor quality and wanted a full refund; however, they simply stopped replying. I decided to cancel the return at this point. While I understand it is a busy time of year and they may be plagued by staffing or other issues, that is no excuse to take almost 40 dollars for a returned item! I would suggest reaching out to a local car parts store or anywhere else. read more

it's SCAAAAAM!!!! They take the money but don't send the parts, and they come up with all sorts of excuses to avoid giving you the parts you paid for! You pay the money and don't receive the parts, yes!! read more

GMPartsDirect.com is a scam. It is not an online retailer or wholesaler, it is actually just a dealer in North Carolina. When you order parts from them, they just order the parts from GM, have them shipped to them, and then have them shipped to you, so shipping is crazy expensive. I recently ordered a part from them, which they never shipped (because they don't actually stock parts). I canceled a few days later because it was never shipped. Then they charged me a 35% "return fee" for a part they had never shipped! Avoid this place. Their cancelation policy: * Special order parts (parts not stocked at our facility) may be canceled up until 1:00 pm EST on the day of your order, after 1:00 pm EST the order has been processed with General Motors and cannot be stopped. * Parts stocked at our facility may be canceled up until the time of shipment and no longer in our possession. * If the canceled part was special ordered from General Motors, then it will be subject to a 35% restocking fee. But it turns out that ALL parts are "special order". They just don't tell you that. From an email from gmpartsdirect: "We do not list parts as in stock via the website. They are ordered from GM." read more

This is by far the worst company I have ever attempted to order from. Zero customer service and the ability to speak with someone other than chat and them sending emails "to the team" is insane. Will not answer the phone, do not reply to emails regarding orders. Placed order on 11/21, per website should ship 1-3 days. Today is 12/6 and no shipment and was told at latest would ship between 11/30 and 12/2. Still shows in process. Escalated 3 times on chat, sent messages and been days, no response. Attempted to cancel order via chat since cannot speak with anyone. Again told that they had to "send to the team." Ordered elsewhere. Buyer beware. read more

Don't order from this company. They don't ship on time. They don't answer their customer service phone. They don't reply to their customer service email. read more

Ordered parts with expedited shipping, Contacted the sellers after not receiving the part on the promised receiving day. They stated the order was in "process" status....Contacted customer service online several times for a refund and was told someone would get back with me.....A month later and still no parts or refund.....was told to call a number that no one ever answers......Do not order from this company read more

I recently ordered a 2 bolt kit (GM Part number 12553513). This is a kit that contains two oil filter housing bolts. These guys cut open the packaging, removed one of the bolts, then scotch taped the bag back up to make it look like it only came with one. It is clearly printed on the bag that 2 bolts are included. When I contacted them, they said I would have to pay the same price again to get the other half of my order. What a scam. read more

GM Parts Direct - Auto Parts & Supplies Near Me - Winston-Salem, North Carolina

Terrible customer service. I would never order from this company again. We ordered a part after verifying with their online customer service twice. We gave them our vehicle's VIN and ordered exactly what they advised. 1. The part received was not correct. 2. When we contacted GM Parts, they said we could return for a full refund, but we would have to pay for shipping. We returned the part, checked out the tracking number, it was received. 3. We contacted GM Parts and they advised us their website was down. After a month of given the same story, we checked with their corporate office and they advised us it had been back up for two weeks. 4. They promised someone from the online department would contact us knowing the situation. No response. We disputed the amount with our credit card. Look at their reviews. Customer Service is not important to them. They do not try to make things right when customers complain with legitimate concerns. Zero intergrity. read more

Awful service. Very slow to ship parts. See all the bad reviews online. No one answers the phone.

they will waste your time dont even bother. order from rock auto or gm parts giant or the others. tried ordering oxygen sensors from them just to check my email days later for them wanting a picture of my id do to having a different mailing adress and it being "an expensive purchase" i just ordered an alternator twice the amount of money from gm parts giant and all went well, ordered a fuel pump from rock auto, all was well. same thing, same card used same biling adress same shipping adress. then youll have to sign up and fill out some crap for them to return your money. nobody that works on cars has time for this junk. thanks for wasting valuable time read more

honestly the worst company I've done business with in a long time!! I ordered a fob the website had me enter my Vin number so logically I thought it was being programmed to be my vehicle because the one I have still works but was acting funny and gmc wanted 150 to reprogram the fobs and I figured buying a new one for $105 would be worth trying it before reprogramming the fob but when I got it the thing wouldn't work. so I contacted the customer service department which told me it's my loss and if I want to send it back I can for a 35% restocking fee and pay for shipping after they sent me the wrong item!!! they said I had to go get it programed from the dealership to my truck. which if I wanted to pay the $150 I would have just taken mine in and had them reprogram it.he said there is nothing they are willing or wanting to do and I can pay to return it or keep it and eat the loss!!! I will be contacting my card company and canceling the transaction since what I received was not what I ordered and they have no customer service!!! companies like this shouldn't be allowed to do business and take peoples money!!!! I wouldn't recommend this place at all!!!!! THEY ARE A SCAM!!!! read more

Don't do business with this company. I've called and emailed two days in a row with no answer back.I placed my order 4 days ago and still have no tracking number or money debited from my accoun. Who knows the status of my order as my car sits, broken in the driveway. First and last time I will do business with GM Parts Direct. read more

I wish I had seen their poor reviews before. There was no update to my order status. I called them couple of times, no reply. I Sent them an email and someone replied that They've hold my order "waiting response" without any notifications to me. Reason of on hold was they had to buy my order from GM and ship it to me, they wanted to see whether I was ok with additional delay! But hey, you should have told me instead of just waiting for me to asking you couple of times on order status. It was a waste of time. read more

I ordered from GM Parts Direct on 3/13/20. In early April I called them and they informed me one part I ordered was on back order. Then the COVID-19 pandemic occurred and they shut down as a non-essential business. No fault on them. However, they reopened under NC's Phase II and I've managed to get through 3 times. The first time I cancelled the item that was on back order and my online account updated accordingly The next two times I got through and I asked for a status and was told they're processing it and it should ship soon. Still nothing. I'm without a car now for 2.5 months. read more

Okay enough, I've done business with them 5 times but they don't answer the phone, they don't respond to email and on my big order they sent obsolete parts not the current parts. I don't really mind they sent obsolete parts I do mind they ghosted me. read more

Customer service sucks. Its been a month and have never been contacted back. Ordered a part was charged and never received it.

This place is a joke!!! They don't answer the phone and don't send the correct parts. I return my parts and still no answer or my refund. Do not do business with this company. YOU WERE WARNED!!!! read more

Im very disappointed with the level of service. I placed a order for a belt tensioner for my Corvette C7 which would be part #12686272. I was shipped a part for a Chevy Silverado part #13529041 that has nothing to do with what I need for my Corvette C7. I emailed customer service regarding this inconvenience and which I had paid $47 dollars more on top of the $76 dollars for the part to have this part expedited 2 day shipping. This company does NOT respond to email nor do they answer the phone. I've tried many times to contact them and it's merely impossible to get a hold of someone. This is by far the worst online shopping experience I've had. I highly recommend you shop elsewhere. I spent over $100 dollars and I'm being ignored. These people will steal your money. They will reported. read more

Purchased OEM replacement part to fix a vacuum leak, part received was new, but did not fix issue. Upon testing part was determined to be defective, after finding this out, I reached out to return part and get a refund. Every email and phone call has gone with no response. Reported the issue to my bank and they are unable to get them to respond. The whole experience has been a disaster, as a retailer they should stand behind a defective part and at least try to correct the issue. I recommend that even if it costs more find a different supplier for parts, it will be well worth your time and money. read more

By far absolutely the worst experience I have ever had with customer service. I purchased my parts via the Internet on March 23. The parts according to FedEx are stuck in a loop in the state of Tennessee, Kansas, and Oklahoma. Apparently they are lost in shipment. I tried many times to contact GM parts direct by emails and phone calls.I get absolutely no response from them whatsoever. Emails go unanswered, phone calls are all automated. There seems to be no way to contact these people to get a resolution or to have them do diligence and track down my lost in shipment. I will never ever do business with these people again. Thank goodness it is only $100 in parts and it's not the end of the world. It's simply the idea of extremely bad customer service. read more

Whatever you do, do not deal with GMpartsdirect.com! I should have checked here before dealing with them!! The worst customer service I've ever dealt with! You never get a call, email, or message returned and they NEVER answer the phone. And God forbid you try to cancel an order cus apparently there is no one who checks on anything except to take an order and if you return the order they shipped to you they charge a 35% restocking fee! So you get straight hosed for potentially hundreds of dollars for someone to place an item back on a shelf! Got me for $200 restocking fee for a headlight assy I cancelled 5 days before they even shipped! read more

BUYER BEWARE! So I needed a part for my Corvette and the local shops didn't carry it. So I went online and I thought we found it although a bit more expensive but I had no choice, showed that it was "in stock" but it still took several weeks to get it. Unfortunately, it was the wrong part but we didn't know because there weren't any illustrations or site diagrams on the part we needed (drivetrain related). Once we got it and opened the box we quickly realized it was wrong so we needed to return it. Submitted a return request and it took a few weeks to get that approved. They initially weren't going to refund the core until I made mention of it and then Kris Griffin replied and said they would adjust the AR to reflect the core and send me a return slip for the part. The email literally mentioned the entire initial amount but said I wouldn't be able to recoup the shipping charges which was fine with me, but never mentioned that I would be charged any restocking fee at all. Once the return was completed and processed that was when I was told there was a restocking fee. If you go look at their return policy it also doesn't make any reference to a 35% restocking fee either so I never thought that was going to be an issue at all but boy was I wrong! I own a few businesses so I understand the restocking fee but it's usually only 10% - 20% at max and it's always disclosed upfront! This wasn't the case in this situation. Never again will deal with them and I encourage everyone else to do the same! read more