Do not trust this place. They destroyed my brand new tire and will not admit fault…read more I came to swap out my tires and the very next day my TPMS came on. I went and looked and my tire was ruined with a deep cut. I went back and showed them the damage and they kept saying it was curb damage. Which is not possible as all I did was drive home that day and the tires were brand new. It has only been 1 day since I was there. The tires also don't look like it was put on evenly. Keep in mind all 3 of my other tires are and look brand new. The constant mocking of all the employees telling me it was curb damage instead of handling the situation professionally has prompted me to write this review. Do not trust them to work on your vehicle. They do not admit fault and will mock you if your vehicle has damage. A nightmare scenario for the customer. Edit: - If it truly was curb damage. The damage would be on the right side, not the left. - If the tires condition was already in this state, then i should've been notified because I would not have allowed them to put this on my car. The receipt says "Tire condition checked"

Don't do it......dropped car of for 4 new tires and 2 hours later get a call that the technician…read moreran my car into a concrete pole!! On the phone i was told it was a scratch but when i got there it was a total bumper replacement, rear fender and tailgate.... I understand accidents happen but my car not only has a camera, but the SEAT vibrates as it approaches an object. The worse part of this is not shop but dealing with their claims department...hence i would not recommend this operation cause if you need to be made whole from their own doing - FORGET IT!!... I got an estimate from a reputed body shop in town and gave it to the adjuster from Dunn Tire (3rd party vendor) and they basically cut it in half, declined some repairs based on interview with shop, want to us aftermarket parts and noted that pricing was agreed upon between them and the body shop - which I can tell you is NOT TRUE!! I turned the paperwork over to the body shop and they said nobody has every contacted us regarding this and that the car cannot be fixed for that amount... Oh by the way Dunn cut the check and sent it to me, so they are trying to sweep this under the carpet as a done deal.. well it is not. on top of the damage, later i was able to calm down and look at the tire job and low and behold the RIM on the same side of the accident was scratched ... when i advised the adjuster of such damage and took the pictures, they said do you have before pics to prove damage didn't exist.. REALLY!!! for anyone still wanting to us this business. I recommend take pictures of you rims and tires before hand.. I asked adjuster which part of the car did the shop actually work on??? the tires they responded... interesting the tire is correct so how would the rim get damaged and it be the rim on the same side as the accident??? never less i am still fighting to get the rim covered and the body shop is dealing with the repair costs, which is a 8 day repair which i will be given an rental but with stipulations. I know this is a very long story and believe me it is not over.... I have a 3 year old truck with zero issues, 30K miles not a scratch inside or out and now i have a damaged car with dimished value and looking to be made whole and i get the run around... REALLY!!! AVOID cause if something happens you will regret it like i am..... Want to make sure everyone is aware that this was the 12th street location!!!

Great customer service! We were traveling from AL and concerned about our tires and they took our…read morecar in and fixed it up! Free of charge for a nitrogen fill up. If we needed tires, we would only buy them here!

Made appt days in advance, when I get to the store they had no tires. Tires were ordered and made…read moreanother appt. tires were sent to wrong store. This place is a joke from what it used to be.

When this was bob's garage very trusted. The new guy Johnny that owns it is a rip off liar and…read moreshiester. I have a relative that teaches at votec and teaches how to conduct car inspections. My husband fixed a friends car per inspection book and Johnny lied and said it had to another gauge metal to cover rust which is a complete lie. charged him $300 to fill rust. This is not the only time. My friend is older and wants to just leave his car off and lives close enough to walk home. My husband also has an inspection license but does not have a licensed garage. Keeps it up in case he ever opens one. Every time he does anything even if it doesn't get fixed he charges by the hour. Like the wiring that needed fixed and instead just cut a bunch of them and tied them up. But charged him an astronomical price not fixed. GO TO ETZELS up the road on 19 trusted, reasonable, professional. If you have a diesel go to Steveo's.

Took a vehicle to Coyne's that was eating batteries due to a grounding issue. He spent over 2…read moreweeks, charged over $400, thought he fixed it. It ate another battery is less than a week (was destroying an entire battery cell). Took it to Miller's Auto in Lawrence Park, he found the issue is less than an hour.

I went there to get my ignition cylinder replaced, the car was returned to me with damage to the…read moreconsole, and I'm suspicious that he switched my battery, being that now the lights on the inside of the car no longer turn on when I open my doors. For this he charged me 200 dollars, please go somewhere else

I have been coming here for years now. They are great. I know if I have an issue they will provide…read morean honest estimate. The people are super nice and their dog is the sweetest girl. As others have mentioned, they are very busy and you might not get an appointment right away but that should give you an idea of their quality work. My most recent service was great and at a great price. They found and fixed what was wrong faster than I had anticipated. I would highly recommend them.

Quality diagnostics and excellent work. They're always busy so appointments may be a little…read moreextended, proof for me of very high quality work. Highly recommend.

I took my car there on Friday for a click/knock noise when I turned my wheel…read more They called me later to tell me it was a pin and needed realigned, and it would be $560 to fix it. I picked up the car later after it was done, and they said it was fixed. As soon as I pulled out of the parking lot...CLICK...same noise I originally brought it in for. I would have gone right back in, but I had to get my daughter from daycare. I took it back Tuesday to have them fix it. They called and said it was a leak in the CV joint, and another $380 would fix it. I got a call in a few hours, and they said it wasn't fixed and they didn't know what was wrong. I went to get my car, and they STILL charged me the extra $380. I stated then that $950 in 2 charges and you STILL didn't fix it?? They didn't care and took my money anyway. Now I'm $950 in the hole and STILL have to get my car fixed for the SAME reason I originally took it there for. There is a number displayed to call the District Manager Ryan Martin, I called multiple times and just get a recording that he isn't available and can't leave a message. I called corporate office 3 times before I got ahold of someone. Told them the situation and that I shouldn't have been charged $950 for something that was never fixed. None of the staff said they "thought" they could fix it. Both times I was told it WOULD fix it. This hasn't been handled well...I was WAY over charged for NOTHING...and ignored by everyone. Then, one of my staff went thru the same scenario to fix her issue, to the amount of $1300...and her car isn't fix either...the same week. Actually hers is even worse after she took it there. Don't go here, These guys are totally unprofessional, unfair, and obviously don't know what they are doing. If they are going to ignore me...then I want you all to hear the BS I went thru...and avoid the same thing happening to you. Go somewhere else!! Mike Withrow

Was supposed to get an oil change that included a free tire rotation, but got no tire rotation even…read morethough they have done it before. They also charge way too much for their oil changes. Most I have ever paid.

Guys Never believe these guys. I have had the worst experience. They charged me 630$ for a problem…read morethat did not get resolved. Car given more than 3 times for the same problem. The same fault code before and after. Never trust these guys!!!! Save your money, do not be a victim like me. Do not believe the guy Sonny! Such an unprofessional. If you come back with an issue, he ensures its another problem and charges you for that.

Brought my car in for an oil change and with no appointment they had me at in and out in 35…read moreminutes. Very friendly and easy to deal with

We have had several issues with this place in the past. All the issues have been resolved…read more However, we found out that they are under new management. We are hoping that this means that the mistakes will be way less. They do acknowledge their mistakes and do try and make it right when mistakes are made.

Our tire blew out while on vacation and we got replacements here. They were quick and even told us…read moreto come back the next morning for a free lug nut check so we could make sure everything was okay, which I really commend them for. Good service!

While traveling cross country we had a wheel bearing go and Vadim and his team fit us right in and…read moregot us back on the road within the day. Just a fantastic crew!

Came to Erie from Pittsburgh on vacation for 5 days. Blew my brake line on Presque isle in my 06…read moreTahoe with 300k. Called Precision at 8 am the next day and they got me in and out by 1030. Didnt break the bank very fair pricing. Super nice place with tons of high end products and accessories available on hand especially for jeeps and trucks, plus a coffee bar. We take yearly trips to Erie and look forward to adding our yearly maintenance to our schedule here to ensure a safe ride home. Conveniently located 2 minutes from Presque. THANK YOU BRYAN! See you next summer!

Etzel's Automotive in Waterford, PA is hands-down the best shop around. Billy and Heidi are…read moreterrific business owners -- fair, honest, and genuinely committed to taking care of their customers. Their service is always top-notch, their prices are low and reasonable, and they never try to sell you anything you don't need. I'm a repeat customer and this is the only place I'll take my vehicles. If you want reliable work from people you can trust, Etzel's Automotive is the place to go!

Great service, Fair Prices, & Good Work! Best Around!!!!!! You can always count on your car being…read moreready when they tell you.