I called NWI Health & Wellness, yesterday and they were able to fit me in within a few hours! I was…read morerecommended by my best friend to go see Jessica at her new place. Upon arriving, Miranda at the front desk was super friendly and helpful. During my visit with Jessica she is super thorough and addressed all my concerns. I didn't feel rush which is unusual because at other places you only visit with the Doctor/Nurse Practitioner for maybe 2 minutes and then they are rushing out the door; definitely not Jessica. She took the time to talk to me about everything and I felt like she actually listened to me and wanted to help. She worked with me with my prescriptions; one was pricey so we switched to another prescription to help with the cost. She actually dropped off coupons for the new prescription the next day for me to my house (with my approval)!!! I was very appreciative that I didn't have to make the 25 minute trip back up to her place for the coupons! I look forward to having her as my new primary Nurse Practitioner, HIGHLY RECOMMEND!!!!!

I have brought my now 10 year old here more times than I can count. Every visit we've been treated…read morewith kindness patience and compassion. The Drs seem to be great diagnosticians and will give you more answers and treatments than any area ER (in our experience) Sometimes there was a bit of a wait (like when we got her back xray) but I expect that being a small location. Im just super glad they offer that service there at all as opposed to going to the ER. Weve seen 3 different doctors there and they were all women who listened when my daughter advocated for herself/I advocated/explained for her and even gave some tips on a possible underlying issue to look into with her PCP. everyone is friendly and I can tell they genuinely enjoy working there. My daughter is especially more comfortable there because they seem to have mostly (if not all) female providers. You can always follow up on your care with a phone call to ask questions or gain clarification vs. making another appointment! Highly recommend!

The Dr. and office staff were great. The billing is done by a different office and I have never…read moreencountered someone as rude, condescending, and unprofessional as Nikki in billing. I called multiple times as advised by my insurance company for their incorrect status coding and she refused to help me or connect me with anyone that could. All their other billing customer service representatives speak with a thick accent and are not trained properly. Unless you want dishonest, extra charges do not go here.

Not very happy at all! I got there 15 minutes early, they put me in a room at my scheduled time,…read moretook my vitals. The staff was very nice but really butcher my name all the time, sometimes I don't even know it's me they're calling! So, half hour into waiting in the room a staff member tells me she's almost done and will be right in. A half hour later I'm tired of waiting and tell them I'm leaving. I had an appointment elsewhere. Also, everyone was clueless to why I was there! Really bad communication.

This place is the best place to go. Great people. I recommend them to anyone. They do everything…read moreright there. Regular doctors, dentist, and a pharmacy in house. I've been there twice and both times they fixed me right up. Excellent doctors. Steve Wilson

Nothing but the best care have seen them expand from a tiny office in Crete to these 2 new…read morebuildings. You can trust a the Marcotte medical group for everyone's needs have been coming for over 30 years

Horrible place to work for they don't care about their employees work them 10 hour shifts with no…read morebreaks not even to eat you have eat while your working at your desk waiting on patients, your lucky to step away to use restroom. Poor management don't have a clue about anything all they care about is the all mighty dollar and not their staff or patients.

One of the worst practices in the area, it was great before Michelle left. Both head practices are…read moreterrible, doctors will argue you, schedule you late and be upset you came in, they will hold your heart medicine hostage by not telling you to make an appointment to force you to come in, they are just terrible, had a doctor schedule me for 4:30, be mad that I came in and also get upset when I asked questions, told them I had trouble sleeping, only able to get about 3 hours per night and then go work a 12 hour shift, was told I need to stop screen time, when I said my whole job is screen time from the start of my day to the end of my shift, I was then told I need to read a book, just terrible, lazy practitioners.

The billing department is HORRIBLE! This is the only medical facility that I have problems with…read more The phone number on the billing statement doesn't exist. When calling Winfield Family Medicine, you are asked to call another number, which I did. A person answered and asked me what facility this was for and then transferred me to a voice mail. I paid my statement in full 6 months ago and I keep getting statements that it is overdue. I sent a copy of a cancelled check to the statement address and I'm still getting overdue statements. There is added frustration that I don't need!

Dr, Kaup is hands down the Dr. he is very caring and does a great job and the girls in the office…read moreare top notch I love going there.Celeste Anderson

Dr. Kaup himself is a very nice man and great Doctor. However, whoever answers the phone at this…read moreplace couldn't be more of a wench. I recently moved out of state and needed my prescription refilled at a nearby location. Instead of just telling me "okay, but make sure you see a Doctor down there asap," she proceeded to treat me like s*** and reluctantly took my information to see if the nurse could help me. The conversation ended with her basically telling me "idk, good luck." I had to call CVS where I live now to find out if my prescription got filled. Luckily they have half a brain to fill me in. They couldn't believe how terribly I was treated at this office. They need some sort of sign off from Dr. Kaup now. They sent a fax to this office and are waiting for an answer. I doubt they'll help, but I foresee a phone call in my future where I get scolded for "wasting their time," or some other BS. I'm pretty upset with the way this situation has been handled, and I wouldn't recommend this place to anyone. It's unfortunate, because Dr. Kaup was great. I just wouldn't want anyone else to have to deal with this bull. Good luck.

Our family sees Dr. Osan and our daughter see Dr. Pagliere Osan. They are both incredible family…read morephysicians. We always feel heard and are seen in a timely fashion. When we reach out online we receive quick responses as well. We honestly couldn't ask for better doctors. As a family of 5 there isn't much we haven't showed up with at one time or another. They are both extremely knowledgeable and genuinely care about our health and wellbeing. A+

Be careful with this one. Visited him a couple times a few years ago when I was in between finding…read morea new doctor (my previous doctor left their practice). He's a (somewhat) knowledgable doctor but has a massively inflated ego. The first time I went he said that he doesn't want to treat ANYONE that goes to another doctor (including if you're travelling and need a doctor for a few months in another state/country). On the 2nd visit I had with him he said there was a "breakdown in communication" between us because I didn't want him as my primary care doctor and had medical attention from another doctor since the last visit (I dont know why his staff allowed a 2nd apt to happen if he was so against it). At that point the appointment was a waste, so I left. Got a letter in the mail less than a week later saying that he'd never treat me again because there was a "breakdown in communication". Really unneeded, condescending, and holier than thou attitude. If you don't want a patient to come into your office, don't let your staff book them, that simple. If you're looking for a knowledgable doctor that is the only doctor you go to, this is your guy. If you're like the rest of the world and theres a chance you'll visit another doctor, don't waste your time here because he will refuse to treat you and you'll get a rude letter in the mail that you hurt his feelings for visiting other doctors too.

The Nurse Practitioner we see is excellent, very thorough and efficient.They also have an excellent…read morepediatrician and pediatric team. The front desk staff and support staff could be better, nicer more customer focused.

Went there for a rapid Covid test. I didn't get Inside the facility as someone comes to your car to…read moreperform the test. The appointment setting was easy and fast. Everyone from the receptionist to the person giving the tests were very pleasant and courteous. Got the results within 2 hours.