This is a terribly, poorly run company. They never have the item I am looking for so when an ad appeared on my facebook page with the item on sale with free shipping I thought that would be the answer. I tried to purchase said item at least ten times, only putting that much effort into it because I had used it for years and liked it. Credit card would not go through-there is no problem with my card. I tried to chat on their site and was told they were having a problem with PayPal so to use a credit card. Which I did, over and over again. Someone I was corresponding with on Chat said they would get back to me and never did. I made a comment on facebook and someone said they would get back to me and did not. Today i tried to email and call the executive office and could not get through to anyone. I then tried their customer service number and held on for 1/2 hr. with no one answering. I called the local GNC and all I get is a busy signal. So it looks like after many years I will have to go elsewhere and get a different brand of what I am looking for. This company is a disaster. (And according to one search it was sold to China). read more

It feels like you are walking into a car dealership here. The staff doesnt care about your nutrition needs, but only your wallet size. It's small and cramped, if you are going to buy wait for sales. Return policy is good, but they take your license with a receipt... Not cool.. read more

I am a GNC gold member and go to GNC so I can get professional advice. Generally people are very helpful. I was at the Brockton Westgate Mall on Jan 2, 2015 around 830 pm and I had a bad experience with consultant Kibira. First, he never asked if I need any help and then when I tried to approach him, he ignored me. Then finally with attitude he answered few of my questions. However, when I asked him again he said rudely... 'I just told you'. It was a challenged to get information from him. At the end he also said GNC other consultant may be lied to you in past as its general practice for GNC. GNC seriously need to work on to train their consultant... otherwise I can get lot cost effective stuff online. I only go to GNC so I can discuss and learn about the product. If GNC lost that touch... there is no point shopping at GNC. Now Kibira may having a bad day... and I am sorry for that but I personally felt very bad by the questions he asked and rude behavior. I know GNC is a good company and hopefully it will take appropriate steps. Two stars because GNC do a great job putting nice lighting, clean shelves and it's always feel nice to walk in. read more

Recently my boyfriend has had a horrible experience with the store manager at the Brockton GNC. He was recently employed with GNC about a year ago. He was let go on an extremely minor infraction, as he forgot to fill out a form. For some reason, the manager at this location has held a grudge over him, and now when he visits the store to purchase any products he is treated extremely poorly and talked down to. It's extremely dehumanizing. This afternoon he called this location because he was referred to call this store after calling another location he had applied to. Upon answering, she was extremely friendly and stated there were plenty of job openings available. But as soon as he stated his name, these openings all magically disappeared. She responded in an extremely rude and unprofessional tone, stating "they were no longer available" only after he stated who he was. My boyfriend and I will never shop at GNC again after this experience. read more