Note that this outfit is the local SuperShuttle. I was given a window of 4:57am to 5:12am, but I wasn't picked up until 5:27am. The driver made no apology or comment about being a full 15 minutes late from when the window expired. Even when I remarked that I was getting worried about missing my flight, he was literally silent. What made matters worse was that he still had another stop after mine, which meant I arrived at the airport only 45 minutes before my flight (if I had been checking luggage I wouldn't have made my flight) - even though I used the pick-up window recommended by SuperShuttle. As it was I had to run through the terminal to get through security and make it to my gate in time. This experience was coupled by the fact that when I arrived in San Antonio four days ago the gal working at the airport around 9pm was curt, rude, dismissive, and just generally unpleasant. So much so I opted to take a cab instead of having to deal with her! Bottom line, this is the worse airport shuttle I have ever used and I would never use it again! If I could, I wouldn't even give it a single star, but Yelp makes you give them at least one. read more

Don't use for return to airport. I had 8:10 reservation, still waiting at 8:55. When I called at 8:30 said they had someone there at 8:10, if they did driver didn't look at all before zooming out. Told me 10 minutes ago driver was 3:00 or 4:00 minutes away. They are truth challenged as well as incompetent. When I scheduled time they gave me choice of 8:10 or 8:45 so I thought it was pretty fail safe picking 8:10. 9:00 now. I'll have to take a cab and fight them for my money for pre-paid return. Cab driver tells I was third fare of the morning he picked up after shuttle failed to show. read more

#BringBackUberSA I landed at 11pm on my first visit to San Antonio. Walking off the jetway, I launch the Uber app to get a ride to the hotel, like every other U.S. city I visit. Surprise, somehow the conservative state of Texas decided to curtail capitalism and kick Uber out of the city. Expecting an awful taxi monopoly experience, I decided to try a the Go shuttle which was listed on my hotel's transit recommendations. Pros: Go is inexpensive - $20 to my hotel one way Courteous staff Cons: A 10 minute wait for the shuttle turned into 20 for the driver and cashier to chit chat, then another 15 at the next terminal to repeat. No seat belts, on a highway A shuttle that had seen better days Bottom line: Bring back Uber, San Antonio read more

I purchased a roundtrip ticket. There were no issues going from the airport to my hotel. However, the driver did not show for my return trip to the airport. When I asked for a refund, I was told to mail my receipt. I notified my bank that the service was not provided and they are disputing the transaction. It may be more expensive, but taking a taxi to the airport is the more reliable choice. read more

4 stars for trip from airport to hotel. Fast cheap service. 0 stars for trip from hotel to airport. I scheduled pickup 2 hours before my flight departure time. I was picked up about 15 mins late. From there the shuttle made about 6 more stops around town. The last stop had waaay too many people and ended up standing on way to airport. I ended up at airport exactly 1 hour before my flight. Luckily no bags to check so i made my flight... even though a bit stressed from the ride. I recommend if saving $ is important then be sure to schedule shuttle pickup no later than 3 hours before your flight. Had I known this in advance I may have opted for a taxi, OR just scheduled pickup earlier on shuttle. So they get 2 stars overall when you net 4+0 and divide by two. Next time I will book taxi for returning to airport, but would still recommend for dropping off at hotel from airport. read more

Go Airport Shuttle - Packed airport shuttle returning to airport... Sardines - Airport Shuttles Near Me - San Antonio, Texas

I think the lady working the little reservation kiosk may actually be the rudest person I have ever met in my entire life. She was just nasty and rude for no apparent reason. And, she was rude to everyone. My travel agent reserved two roundtrip tickets for us. The clerk looked at me like I had two heads when I walked up and said that I have reservations and here is my confirmation number. She wanted "proof"...I was like, ok here is my confirmation number. She wanted something written. So I handed her my entire folio from the travel agent and said OK pick something, everything on here states that I have a confirmation. Anyway, long story short she was just the worst person to deal with. The driver going into San Antonio was very pleasant, but he took us to the wrong hotel (swearing it was the right one) but it was not. We had to walk across to our correct hotel. Upon return a few days later, thank God I called to confirm the trip because I would have never known where to pick up the shuttle since no one explained that we had to wait on the side of the hotel, not in front. Our driver was 10 minutes late, and took his own sweet time picking up passengers and talking it up with cab drivers in the hotel driveways. We had one hour until boarding, so I was a little on edge. I nicely explained that we have a plane to catch and his response was "it'll only take me 10 minutes to get there". Ok, what if there was an accident, traffic, delays with security or anything! They gave us no wiggle room. We literally got there about 10 minutes before boarding. I would never, ever use this company again. read more

$34 round trip to/from hotel and airport. Cab it and it'll be $38 for one way (quoted from area hotels) from the airport to a Riverwalk hotel. Shuttle is comfortable. Medium size, not a van. No one was standing up to or from. 5 travelers on the way to the hotel, 9 travelers on the way to the airport. I was the fifth person picked up on Sunday morning. Minus one start BC the driver expected a tip (posted a sign about gratuity), but I handled my own bag on and off the bus. TIP: Advisable to give them a little bit more time when going back to the airport. Because of all the pick ups, a trip to the airport that usually takes 15-20 minutes, can end up being almost an hour, if your were the first one on the shuttle. My Trip: Stay at Sheraton Gunter, 3 nights. Thurs - Sunday Business conference. read more

Do not use this shuttle service as indicated by earlier reviewer... I paid in advance online for a two way trip from San Antonio Airport to Grand Hyatt on Feb 9 and Feb 12 of 2015. It was fine going to the hotel, but no show for the pickup. I called dispatcher to confirm my pickup at 7:15am after the shuttle was 15 minutes late. She said she would send another shuttle b/c my flight was in jeopardy - another 1/2 hr clicked by, no shuttle. I ended up paying an additional $29 for a yellow cab. This is inexcusable. My nerves were fried by the time I boarded my plane. read more

Waited an hour for a shuttle at a quiet time during the day. I was told they were short staffed. If in San Antonio I would suggest one take a cab instead. I booked my shuttle in advance which apparently does nothing for you nor does the company make any preparations. Be sure to read the Yelp reviews. I wish my assistant had before booking this service. They are accurate. read more

This is AWFUL service. When I waited this shuttle to go back to San Antonio Airport, a female driver called me and she said that my return ride had to be cancelled unfortunately because of car trouble. So, I used a taxi, and mailed the rest of ticket for the return ride to their office right after the trip. They had said that I could get refund after that. I waited for a month but could not receive any response from them, then I asked about reimburse. It is incredible, but she said that she had not received my ticket and cannot reimburse. Besides, general taxi is pretty cheaper than this shuttle, so no benefit to use this shuttle. Do NOT use this shuttle if you do not want to lose your money. read more

Horrible experience. Waited at airport for an hour before being picked up. Had reservation at 6:10 to head back along with a group of 10. Shuttle showed up at 6:30 and only has room for a few. They said they didn't have reservations for everyone. Certainly not reliable I would not use again. read more

After learning that the hotel that was hosting the conference I was attending did not have its own shuttle, I was left in a bit of a quandary. My organization sent out an e-mail with a list of travel options to the hotel and I was excited at the prospect of taking GO Shuttle Service, as it was considerably cheaper than taking a cab to and from the airport, and I could buy a round trip ticket in advance. The ride from the airport, to the hotel as okay. The air conditioner was working properly, which was good, because the driver PACKED the shuttle with as many people as I assume was legally allowed. At this point, I was on a shuttle with a number of women who were going to the same conference and, fresh off the plane, we were in good spirits. I arrived at the hotel in one piece, and not terribly hot despite being pregnant and Texas being incredibly hot and humid on my date of arrival. Where things got bad was the ride BACK to the airport. I roomed with a woman who was also taking the shuttle, but at a different time than I was. We called together to set up our rides and I was able to confirm that I was expected on the 11:10am shuttle in order to make my 1:35pm plane. I met with a few other women at the side of the hotel to wait for the shuttle, all of us arriving more than twenty minutes before the shuttle was scheduled to arrive. One of these women told me that she had mistakenly gone to the front of the hotel, where there had been a GO Shuttle waiting, only to be told that shuttle service picked up at the side of the hotel ONLY, and that the shuttle she had approached was "on a break" and would be the 11:40am shuttle. 11:10am came and went with no shuttle. After ten minutes, I walked around the building to see if the GO Shuttle the woman had referenced was still there, if only to find out the location of the shuttle I was supposed to be on. It was not. I decided to call the service and see where the shuttle was. I was still in a good spot, time wise, but one of the other women had a 1pm flight and was slowly edging into danger territory- she still had to check her bags and get through security and it was a ~15-20 minute ride to the airport. When I called the first THREE TIMES, I got the voicemail service. The FOURTH call, I was finally able to talk to a person, who told me that the shuttle would be there in SIX minutes or less. That would put us getting on the Shuttle at 11:26. Ten minutes later, at 11:30am, the shuttle still had not arrived. I tried to call again. I got the voicemail service twice more, then got a person, who put me on hold. At this point, desperate to get the one woman to the airport so she did not miss her flight, we flagged down a cab. We were all upset that we might have to pay for a cab ride IN ADDITION TO already paying for the round trip shuttle ride but we were willing to spilt the faire, just to get to the airport. After the first bag was loaded into the cab, a shuttle arrived. It was now 11:33am. Twenty-THREE minutes after our scheduled departure time. The driver, it turns out, was the SAME driver my now-companion had spoken two, when he was parked out front of the hotel. He gave us a off-handed, not particularly clear excuse that the other driver was new and didn't really know how to manage his time correctly. That sounds like a problem for the shuttle company, one that I should not have to deal with or suffer from. If he can't make the times drop-offs or pick-ups, then maybe he shouldn't work for you. We pulled away from the hotel at 11:37am. TWENTY-SEVEN MINUTES LATE. I will NEVER use this service again. I will pay full price for a cab or, hell, WALK to the hotel before I use this service in the future. I will be passing on this review to my organization, who had 2500+ attendees staying in the area, and will suggest that they do not recommend the use of this service for any future events in the area, or anywhere that GO Shuttle operates. The lack of concern about out travel plans, coupled with the inability to meet previously agreed upon pick-up times means that this unprofessional company is one to avoid. read more

Not told about wait when paying. After a 15 minute wait to get in the shuttle we were off and it seemed I would be the first drop off. However, the driver prioritized a drop off for another passenger and drove past my hotel to drop her off 1st. If you are in a hurry you may want to skip the NOgoShuttle. Paid $10 more for a cab back to the airport and it took 1/2 the time. read more

Half the price of a taxi from or to the airport but it comes at the cost of time. Lucked out on the ride into town when I was the first stop from what was going to be seven according to the list of hotels generated by the riders of the full-up 14-passenger oversize shuttle Go was using because of a largish conference. On the ride back to the airport the shuttle was 40 minutes late -- called after 20, and the office gave me a "they're five minutes away" blow-off; another call 10 minutes later got "dropped" while on hold. Rather than any kind of apology the driver simply commented that if he had picked me up on time I would have spent the 40 minutes riding around as he made his other pickups, and pointed out it was only 10 minutes from the airport so I was in no risk of missing my flight. Noting that it was Go which "recommended" a pickup time 2.5 hours before departure it looks like Go is definitely planning to either be late or have you riding around to a lot of stops so they can fill their shuttles to the brim. Bottom line, decide what your time is worth before using these guys. read more

Reservation counted for nothing when the shuttle was mobbed and people "behind" me in line got on. Had to wait another 30 minutes. When you're the only game in town I guess customer service isn't important. read more

Absolutely the worst customer service I have ever dealt with. They left me my husband and infant son in downtown SA bc we didn't have their precious "pink slip" even though the nat'l company and the internet said the receipt we had was sufficient. They won't reimburse us for the 48 bucks we spent either. (FYI they charged us for the baby). read more

Stay away. Had a reservation and ended up waiting over 20 min for shuttle after waiting in a long line for over 10 min. Do yourself a favor and just grab a cab. Much less brain damage. read more

I was a bit disappointed with the desk service. I pre-booked my airport pick up for 12:15am. I was at the counter by 12:10am to get my ticket for the shuttle (which was outside waiting). The employee for the counter did not show up and the shuttle left (on time) at 12:15am. I had to wait for the employee to get back to the counter and then call another shuttle. I had to then wait until another shuttle arrived; which was about 12:45am. My experience with the driver was great; he was courteous and knew exactly where he was going (I was with another person but did not receive a discount for share-ride...that is not the driver's fault but again the guy working the desk). When the driver dropped me he unloaded my back and stood outside of the hotel to ensure I made it inside (it was 1am at this point); I really appreciate that he did that as I know he did not need to do that. The driver is what sealed the deal for me and if it was not for the counter help I would have given them 5 stars. I have another pick up scheduled for today and will see how that goes.... I changed my initial 3 stars to 5 stars. I called to confirm my 11:10am pick up and the lady was very pleasant and helpful. I did not have my confirmation printed out and she told me as long as I wrote it out and gave it to the driver that was good. My driver was on time and VERY pleasant. It was a great ride to the airport. The two driver's that I had and the lady on the phone definitely outweighed the person that I experienced at the airport counter upon my arrival. I would definitely recommend this place. My suggestion to counter help (when working alone) is to remind them not to take breaks when flights are arriving; I am sure they have the ability to check that information. read more

Just flew to San Antonio and still waiting for my Supershuttle. More like Super BS. I get to the first counter and the lady just looks at me blankly fur a few mins before telling me to try the other console as hers is down and needs a IT for her cp. walked to the 2nd one know one is there. A gentleman was there before me and waited at least 15 mins for the other lady to come back. I met 2 lady's who had been waiting since 1 and it's now 4. So while we're all waiting, the young lady continues to use her cell phone for messaging and making very little attempt to find someone for all of us. Worst company ever. read more

I took the shuttle last month and bought a round trip ticket. A friend had asked if I wanted to split a cab on the way back so I called them to see if I could get a refund for the second half of the trip. I was told by Rebecca that I could I just needed to mail in my pink slip and they would refund me. Well a month later no refund so I called and was told that their was no refund and that it is a final sale. I can't believe employees don't know the answer to this. I never would have taken a cab that is why I called. I think your customer service is horrible! read more

I used this shuttle service late last week. Getting from the airport to my hotel was just fine and I appreciated the service. However, the shuttle was 50 minutes late picking me up from my Hotel to take me to the airport. I made my flight, so overall it ended up fine. However, because of my experience, I would highly recommend to others to schedule to be picked up well in advance (at least 3 hours) of your flight. read more

Slow, slow, slow service. Plan on adding an hour of waiting when you make a reservation, especially if you are in town for a large event. Pay extra and take a cab. Upside: drivers seemed to be working hard and making the best of a bad system. read more

Would give zero if I could waited an hour for a scheduled ride save your money. Tying

Average price for an airport shuttle service. Booked my round-trip service from the airport when I arrived; didn't have to wait long to leave the airport and the shuttle arrived exactly on time for my departure. One suggestion - make sure your drivers know where the check-in counters for departing flights are actually located. Upon arriving at the airport, the driver dropped all of us at the same door, listing it as the location for most airlines. When I asked where United was (because he didn't name it), he said, "Right through there." No, it wasn't. It was in the next concourse. Luckily, it's a small airport, but I had to ask an airport worker to find my counter. read more

The lady at the airport ticket counter wasn't the friendliest, but she wasn't rude either. My sister and I decided to purchase a round-trip shuttle ticket. It seemed like a safe, reliable, and slightly less expensive option. The drivers both to and from the airport were friendly and courteous. The ride to the hotel from the airport was quick. There were two other groups that were dropped off before my sister and I were, but the drive was under 30 minutes (we stayed downtown by the River Walk). On the way back to the airport, I chose an earlier option as I like to give myself lots of extra time before my flight. I was picked up at 5 am and was the only rider at that time. The ride was very quick and the driver and I had a very nice conversation. Would use this company again! read more

Hard to make a reservation online from north central SA apartment building to airport. Thought it was $19 for a one-way ticket. They never quoted me a price on the phone. I should have asked. Turns out it was $33. Would've been the same price for a taxi, probably, but I had the shuttle to myself and the driver was friendly and on-time. read more

I scheduled my reservation 24 hours in advance for 3pm the next day. I needed to get dropped off at the airport. I got a phone call at 1:51pm that day while I was in a meeting from go airport shuttle of San Antonio. I couldn't answer. 20 minutes later I called them back. The man that answered said he was calling because they were trying to pick me up an hour and 19 minutes early but he would come back at 3 as scheduled. I sat out front waiting for the shuttle from 2:45pm until 3:15pm. I called 2 times and no one answered. I had to make other arrangements to get to the airport. At 3:30pm I found another ride and called the company again. I told them I needed a refund since they never showed up. I was given a different number to call. So I called the new number I was given and they put me on hold to call the San Antonio office to confirm that I was not picked up. The office in San Antonio said I was lying, and that the driver was there at 3pm and called me and waited until 3:15pm then he left. I have a screen shot of my call history for that time frame that I offered to text them. I was told I would have to call the San Antonio office and clear the issue up with a manager who had already left for the day. I called the San Antonio office and asked to speak with a supervisor. I was told they were gone for the day. The lady on the phone wanted to take a message. I tried getting a name or any kind of info on when I might get a call back. I got put on hold and when she came back I was told the name of someone who would call me back with no time frame. I would like to add that when I asked what would be a better time to call back I was told the supervisor has no set schedule and just shows up when they are needed. I prepaid for a service and want my money back. $30 on top of the cab I had to pay for because you guys couldn't do your jobs is ridiculous. Then on top of that I got treated like a liar by your company. I have proof that you guys lied. read more

Despite making a reservation online, I waited 20mins to "confirm my arrival" and another 25mins for the shuttle to arrive. Since we had another stop at the airport, we didn't leave the airport for 10 more minutes. I eventually arrived at my downtown hotel 2 HOURS after my flight had arrived. I am furious. This service is atrocious. I called to speak to a manager but, of course, none were available. read more

I used this shuttle service, airport to Grand Hyatt downtown and back, while attending a professional convention. Fantastic timing! They were there when they said they would be. The drivers were super courteous and kind. Very pleased! Price points were great in comparison to taxi prices. Though you do have to be flexible with timing as they stop for several hotels along the way. They of course warn you of this in advance when planning your pick up time. read more

I am not sure if they are anywhere else other than San Antonio but this service is worth the price!!! I was about to hop in a cab when I landed and someone pulled me to the side and recommeded using this shuttle. I was happy that I did. I payed for the roundtrip service which was cheaper than taking a cab one way. read more

So when someone asks how long is the wait for the shuttle and you say "it depends" and then someone asks how many stops and you say "it depends" and then the shuttle sits for more than 30min until it is full (12people) before it leaves, your answer should be: you sit in the shuttle until it is full and up to 12 stops. A bit dishonest. Next time I'm taking a taxi! read more

Not impressed. Unfriendly driver who liked to speed, roll through red lights, and keep the A/C on high even though passengers stated they were cold. Multiple times he tapped the breaks and shook the shuttle at stop lights along with the beat of the music he was listening to, shaking everyone inside the shuttle. First impression, not great. read more

Never again, they have been very late both times picking me up. What's the point of a reservation? I hope I make my flight! I should have had plenty of time!!!! read more

Horrible service coming and going. Arrived at airport and had to wait forever. Took us an hour to make the short trip to our downtown hotel. Pick up was 15 minutes late, then sat around waiting to pick up he next group of people who had a "reservation" 30 minutes later than us. Mind the reviews and grab a cab. You aren't saving anything with this horrible service. read more

Totally not worth it. None of the employees knew what they were doing. Had to wait forever to get going after a very long flight. The driver had no clue where he was going and asked me for directions when I've never been to San Antonio before. Wouldn't recommend. read more

Not worth it - take a taxi. Though it would be more cost effective for a group a 5. Waited for 25 min from the airport and driver was 25 min late picking up from the hotel. AND we had reservations. Driver was rude. Also just try calling their phone number for help. They send you directly to hold. read more

DO NOT USE THIS COMPANY!!! I booked and paid for round trip to the San Diego airport. The van that picked me up was nothing like the picture on the website. It was a 1980's Ford xl econoline that smelled and rode like it has never been serviced. It also had company decals on it that did not have anything to do with "Go Airport Shuttle". I prepaid the driver tip on line and when I told the driver that at the airport he responded by saying he would never see that money and expected me to give him cash.(which I did not) For the return trip, I was told I would be picked up curbside at baggage claim and that I would receive a call and text message from the driver. I received a confirmation email a day prior to my arrival home but once I got to the airport I didn't receive a call or text. My flight landed at 11:00pm and after waiting for some sort of communication for 20min. I called the company only to find out they were closed and did not have a customer service rep available. I was traveling with my wife and 2 young daughters with 2 weeks worth of bags and gear so I was a little annoyed to scramble for an alternate way home. I was able to find a reputable shuttle service to take us home so it wasn't the end of the world. The lack of communication and customer service with this company will greatly increase your travel stress. STAY AWAY!!! read more

Oh wow - booked through Marriott. Over an hour wait. No information, no suggestion to go to a different counter in another terminal. This is go airport shuttle which is same as super shuttle. Should have gone with uber or a taxi. First time in San Antonio- so far, it's a terrible convention experience. Will let Marriott know they should find a different service for airport transport. read more

Don't know if this is the right spot to write this it's the same company but different location This review is for Maui,HI and can't find a review there. First ride from the airport was great but going back was horrible!! We went to Maui for a week and booked this to return back to the airport since leaving the airport was great. We booked a shuttle at 10:30 am and it arrived at 11:05 am with no call or anything. At 10:40 the shuttle didn't show yet so I called the same number that called me the day before confirming my reservation. And a lady picked up and I told her that we are on our way to the airport and our shuttle isn't here yet. All she said was it will be there 10:55 and I was like okay but we have to catch our flight all she responds is you'll be fine and HANGS UP!! So when 10:55 rolls around and still no shuttle I ask my boyfriend to call and he is talking to the lady and he said that she is trying to locate the driver, he thinks he is on hold but she HANGS UP again!! So we call back and then she said 5 more minutes. We finally get our shuttle at 11:05 and I'm freaking out because the airport is an hour away! And the driver says we have to pick up more people a lady and her daughter come on and she said that they were late too. Her plane left 10 minutes before ours so we are all freaking out. We made it to our plane but I don't know about the mother and daughter. Our driver was nice and seemed kind of stressed but so were we! I feel if you are going to be late especially 35 minutes you should call your customer and let them know. Rude customer service ladies from (808) 667-4910 this number I know it's not go shuttle I think it's some other company but I booked thru go airport shuttle and paid them so that's why I'm writing it here. read more

Worst customer service experienced in years, if not ever. Reserved a month in advance. Waited for 1.5 hours at the airport, shunned (shooed away) by two very bitter drivers. Had to call a friend to pick me up while the 2nd driver, still reading his paper in the shuttle, watched. Missed an appointment. A few days later called for hotel pick up; customer service rep chewed me out a bit. After an hour and twenty minutes of nervously waiting, I called a taxi. Made my plane just as they were boarding. I am also disabled and was very polite. This appears to be a company wide managerial problem. read more