Attempted to reach them multiples times with requests to reach back out. No responses received via…read moreany of the communication messages.

Service was fine, when the employees show up. It took me 3 tries to drop off my bike and 2 tries to…read morepick it up. Even when I was able to pick it up, the store opened 20 minutes late. 3 of my 5 visits to the store they were closed even though the website and posted hours said they were open.

Drew was very helpful in setting up a Bianchi Specialissima rental for my Florida vacation,…read moreincluding installing a Garmin mount and bottle cages! He also made recommendations for a few loops to ride in the area.

We went to purchase 2 new bikes. Drew was extremely helpful as we picked a few and took extended…read moretest rides on 5-6 bikes . They went the extra mile and exchanged stems and handlebars and made other adjustments to get closer to our needs. We finally settled on 2 Salsa mountain bikes with full suspension. After 3-4 stem changes and bar fitment my wife's bike was done , bars cut and color accessories added. Mine was good to go after a few modifications. Paid the bill had some expresso cafe and sparkling mineral water as we explained where to deliver. All set- not quite , 2 days later I changed my mind and Drew was completely understanding , he started the process all over again and I walked out with a titanium Salsa Timberjack custom build. Excellent velo service. Accommodating and friendly staff ready to sort out any issues.

The shop owners intentionally left my bicycle seat loose, and it caused me bruising and pain…read moreI brought it back. They pretended like they didn't repair the seat, and I watched them as they did it. Liars! I donated it to a family walking on the street. $650 bike. I think this is the way they treat all tourists because they believe they can get away with it. Stay away!

I brought my bike in for maintenance and was very pleased in the quality of service with quick…read moreturnaround time at a reasonable price. I highly recommend Camden Bicycle shop in St Mary's , Ga.

We went here to buy a lock for our bikes while in town for vacation. They have great quality…read moreproducts, were super friendly and helpful and even gave us a great list of restaurant recommendations.

If I could give this shop a zero rating I would. I was totally ignored when I entered the shop and…read morewhen I finally did get the attention of a staff member and asked about the availability of a product, he replied without turn his head, . . No. That was it, no other comment. Avoid this shop.

I have an Aventon e-bike in need of pedal assist mode repair (it didn't work at all soon after a…read morebeach ride--I know, kind of dumb). Starting with my initial phone call to Open Road, every interaction I had with the staff was handled courteously, professionally, and knowledgeably. I dropped my bike off and received an apology that the work probably wouldn't be finished until the following week--no problem since I wasn't in a hurry, but I appreciated the warning. The work was indeed done the following week and to my complete satisfaction.

Called to get some work done on my bike. I was told I'd have to leave to bike for several days…read more It's pretty simple work for someone with the correct tools and know how. The kind of job that shouldn't take longer than about 30 min. I explained that I'm from 1.5 hr away and I'd like to make the drive only once if possible. I asked if they would be able to schedule me an appointment to get the work done. He said I'd have to call back and speak with Jeff the next day. I called back and spoke to Jeff and explained my situation. He said they're really busy and wouldn't be able to get to it today. I asked about next weekend or the weekend after. It became very clear, he had absolutely no interest in doing the work. I said I'll find another shop. Poor customer service. Sadly more of the norm when it comes to bike shops these days.

I've used Bukes & More for probably 15 years and have used them solely for all my bike and…read moreaccessory needs. They special ordered my very first (adult) bike and they've serviced all my bikes since. I 100% have enjoyed B&M's professional service and friendly employees. Until today. Two days ago I called and asked if I need an appointment to bring my bike in for servicing today (06/11/2026). "No, just come on in and we'll help you out." So I did. Rode my bike there and was greeted by Steven (Stephen?) who came outside and took a look at my bike. Not too much wrong "but we can't get to it today. If you want to bring it back,"....he says, and then I told him I spoke with a gentleman two days ago who said to bring it in today. His reply was, "Hmm. That sounds like something I'd say,". I told him I didn't get the man's name but that I was willing to leave my bike until they could get to it and he said he couldn't tell me how long that would be. (Which I completely understand). So, I thanked him for his time and told him I'd just go somewhere else and he replied, "ok," and we parted ways. I'm no avid cyclist but I do use my bike as my primary transportation and I've always been loyal to Bikes & More. Not anymore and no more recommendations to friends and others. Steven you were polite but obviously not interested. I wish you would have just said so.

Got a 3 speed hub for my adult trike. Great job and quickly completed. Nice people. Easy parking.read more

I went to Griffins after reading another review that said how helpful they were even on a small the…read moresmall issue he was having with his bike. Well, I had a small issue with new my bike that I could not fix. So I went to Griffins told/showed them what was going on and in less than 3 minutes the problem was solved and at no charge. Now that is customer service at its best. I recommend Griffins to all bike riders regardless of the complexity of the issue with your bike. Thank you. Frank

I had an emergency when the bike chain jammed and the bike was the only means of transportation for…read morea young mom we mentor to get to work. Even though they were very busy with repairs, they fixed the bike right away and went way beyond to insure the bike was fixed and safe! Griffins is our place to go from now on for tuneups and repairs!