I worked with Brennan to convert our phones from a personal account to a business account. This was…read morenot an easy or fast task. He was very knowledgeable, helpful and patient dealing with technology challenged customers (me). We switched phone numbers on phones and added a new line (2 lines on another phone). It was a lot of work, and best of all we got better coverage for less money per month. Brennan is awesome!

We were having a problem with our phone that we didn't know how to fix. Explained it to Darius, he…read morelooked it up and changed the setting and now we're good to go. Very nice young man.

When I was living in St. George we had one and only one option for internet…read more The-Internet-Service-Provider-Who-Shall-Not-Be-Named was, as many ISPs unfortunately are, THE WORST. They could afford to be because hey, what other choice did we have but to put up with their terrible service? My siblings and I are signing my parents up for Tonaquint's service and I will be back edit/complete this review with my opinion on how it compares. However, for now: 5 STARS to Tonaquint SIMPLY for providing an alternative (and some competition!) to the monopoly.

Don't believe the reviews. Left Info West for these hacks. As I type this, my Internet drops in and…read moreout. Can't watch anything on Netflix. WHEN you get ahold of someone, it's always an excuse. Your router location (in my garage where it was recommended to be installed)is probably an issue. No kidding? Why then does it work for hours on end and then not for hours on end? They SUCK. Back to Info west once I'm past the pay me for opting out early. Who actually believed we'd find great service and customer support? This idiot. My bad. Oh yeah....one other item. ..other issue could be interference with Info west signal. Sad. Steer clear!!!!

Took some time and lots of calls but it looks like today my request will be completed. The actual…read moreinternet service is pretty solid.

The worst customer service you will ever experience in your lifetime…read more Aside from 3 phone calls to tech support in getting this box to work, I have been plagued with billing issues from the time I signed up, They overbilled me multiple times, They're calls go to a call center in Santa Lucia I setup Auto pay successfully and on the next billing cycle they disconnected my service for non payment, my card was GOOD. They do this so they can charge a reconnect fee AND a late fee, $37 added revenue for them. I made my payment over the phone to get current, $152 and I have a confirmation #, 3 weeks after they decide to charge my credit card with Auto pay for ANOTHER $152, I hour on the phone and they wanted to roll it over in the next month, I said NO, I want my money that you stole. Now I have to wait 15 days for the credit to appear on my card. I asked to remove Auto Pay, CANT DO IT, they made it so complicated, that it would take months and several more phone calls to cancel it... Well I'm cancelling them, I'm taking their box directly to the office. As far as reliability, the internet goes out randomly at least twice a week and it takes until the next day to get it back... IT SUCKS!

I sent multiple inquiries out to installers and only 2 locations actually responded with either a…read morephone call or a email. Southern Utah TV and Satellite responded by the end of the business day that I placed the inquiry with a phone call. I am very happy that I selected Southern Utah TV for the installation that I had requested. The installer, Jacob, was excellent!

They never return phone calls no matter how often you leave messages. Very irritating.read more

Excellent service. Have had trouble-free service since day one with them. Highly recommend them.read more

We finally cut the cord on cable. We signed up for their residential service, and will stream our…read moreTV. They were very thorough, friendly and solution-oriented. They put the "service" back in Customer Service. Great people!

For most people in remote areas, awi is the only option for internet. Still, having now used them…read morefor 6 months, I would literally tether off my cell phone before ever using them again. I paid for their best service ($149 approx a month) and was barely getting 20 mbps if that. I could stream any video and even webpages wouldn't load right. It would be so bad that my one bar of service was faster than waiting for my internet. I had their tech guy come out who flat out informed me their towers can't support the users so how much you get will fluctuate no matter what you pay. (sounds like a lawsuit waiting to happen). AND THIS IS HOW GOOD IT IS WHEN IT WORKS! Lol I asked for a specific quote to buy my own space on the tower (dedicated fiber or something like that they call it). Didn't even get a call back. I've got a couple days left or AWI and then praise the lord I can get TDS. I'll be paying 50% the price for 20x the speed. How sad.

I'm very saddened by what I get from awi. I had a hole cut into my wall by installer. They came out…read moreafter 2 months from when done. (Installer didn't want to tell them I think) but when they came. The guy was very awesome. Corrected the hole. Then my service was poor at best. He did some adjusting and it seemed better, then I had to download a update. It took 2 days!!! I uninstalled the update used my phone hot spot took less then a minute. Hum. Now I pay over $80 a month. And can't watch Netflix, Hulu, download a thing. But they say my internet is good. I even hard lined to download thinking maybe WiFi. Same thing!!! This has been my fastest test! Disappointed Customer.

I never review anything, but this company is terrible. They canceled our service for days WITHOUT…read morenotice, and we were told there was nothing they could do until we scheduled to "upgrade," as they are going to quantum fiber. I wouldn't have minded had I been notified, or received ANY type of communication. Once we scheduled, they restored our service. Felt like they backed us into a corner, and gave us no other option. Shady business.

Internet in St. George can be very challenging. We recently had a street wide CL outage, and we…read morewere very fortunate that we got hold of the right people, because it was a very challenging fix. Not only did they get out and fix the cut cable within 24 hours, but they gave us their local numbers in case there were further problems. One of the Repairman actually helped us get all of our multiple items back online. He stayed until all of our smart items and both the garage door openers were back online. Thanks to Russ and Cole we are up and running once again.