perfect place to get your parts and there employees are highly educated and it is a perfect place…read moreto get your parts one of the best auto parts store

Service is excellent. The front counter group is very informative and really know their parts. I've…read moregone to these guys a few times now and each time they have saved me time and money. Not only do they get me the right high quality parts but also they have helped me avoid costly repairs by find alternatives or other options. Would highly recommend to others.

One of the biggest Lordco's, nicer than Vancouver, more selection…read more Came here to check up on those auto-fix flat tire systems, guy pretty helpful in explaining. Works great for those out of service areas with no cell phone but if you've got Roadside Plus, that works too. No amex. They have the cool gadgets on left, near the back. Like a solar power charging unit for your car battery.

I've been going to this place for years and have read so many bad reviews, but until now I have…read morebeen lucky in that I had positive experiences. Well, that was then... Today, I phoned them up to see if they had a car that I needed parts from . They informed me that they had one single car, which was the exact model/trim I was looking for. I drove an hour to get there and upon arrival, confirmed again with the guy behind the counter that the car was there before I payed their yard access fee. He told me it was indeed there and then told me the location in the yard where I could find it. I payed the fee, entered the yard, and proceeded to walk around for twenty minutes looking for the car, without success. I also stepped in a large puddle and soaked my foot right through. I returned to the counter and asked the guy again to confirm where in the lot the car was located. Yes, I was looking in the correct area. Then, another guy who overheard the conversation said that they had "pulled" the car, which meant that it was already gone. The first guy just shrugged his shoulders and ignored me from that point onwards. I was not offered a refund of my yard fee. I spent the drive home stuck in stop-and-go rush hour traffic, cursing that place and its employees and thinking of my soaking wet foot. An entire afternoon was wasted thanks to these morons, in addition to the yard fee, not getting the parts i needed, and gas money there and back.

This is a form of entertainment for me & my wife. It costs a dollar to enter the yard & you must…read moresign a waiver not to sue if you get hurt. Its an auto wrecker & it could be dangerous but its also an afternoon of adventure & bargain hunting especially on their half price weekends that they sometimes advertise on the radio. Im not a mechanic so I m not going to yank an engine or transmission to put in my vehicle but more innate parts like body parts seats tires I can tell its quality & I could save some money by purchasing it here over the dealer or after market supplier. I took one star off for them charging a buck per person even for my wife who doesnt do anything but ask me questions & bring me a wheel barrow for me to haul my finds. Its much more neatly organized & the ground has gravel & not mud. And like the old days I show them my tool bag even though I dont have to just out of habit when I use to come to all the wreckers on scott road. Lots of fun & nostalgia for me plus its cheaper than a movie.

I restore classic and vintage cars. They have always gone the extra mile helping locate parts that…read moreare replacement and performance. The friendly sales staff are knowledgeable in parts and paint.

i have been a customer for years if they dont have it they get it in within hours pricing is good…read more i told my mechanic about them he looked at the invoice and stated he was going use them in the future

great place to get any parts you need for your car. very…read morereasonably priced as well. I always drove by the place but never thought I would go in until I needed something for my car and was recommended to go there. Convenience, service and the pricing is great here.

Napa's Surrey BC location gets 5 stars for their great customer service. . …read more I wanted to write a positive review to reflect the great customer service I experienced. The staff at this location were wonderful and the extra assistance truly made a difference in my day. I had a wonderful customer experience with this Napa location. They assisted me above and beyond expectation. I highly recommend this company.

This place is a complete disaster. The people that work there are inconsiderable, and extremely…read morerude. I don't go to a auto parts store to get advice from a woman, that works in retail. (sorry, but guys don't care for a womans opinion, its like a guy telling a chic what kind of purse to buy) The guys that even work there, think they got it figured all out, they are retail staff and have a bad attitude. They think that they have degree in auto mechanics when they get paid a few peanuts to scroll on a computer, clicking on links to order parts. I have been a customer at Napa for a VERY long time. I happened to stumbled in this store since I was in the area, and I STRONGLY ADVISE YOU TO GO TO A DIFFERENT ONE. these people are a joke. As a matter of fact, there customer service was so poor, I will be reporting them to head office, and further my actions. No need to treat a customer like the dirt on the floor, go get a job flippin burgers if you cant deal with the heat. i wont ever go back to this location. the people are really pathetic.

When you are on an extended road trip, it is necessary to do some auto maintenance along the way…read more Hubby called two days before to make an appointment and get an estimate. We showed up at the appointment time, got right in, and received a text when everything was done (on schedule). The cost was reasonable and Colby was very personable and service-oriented.

My car started smoking at the border station and Alley Auto was open and quickly able to…read moreinvestigate the issue, get the parts and fix it, and get us back on the road that afternoon. Huge thanks, they saved our trip home!

We had an issue on the ferry with our RV on Friday before Labor Day weekend. We got off the ferry…read moreand went to Gibsons information center. The two ladies inside were very helpful and said Kenmac was probably our best option. We drove there, went inside, and explained our situation. I believe his name was Drew or Devin but he was quick to help us by loaning us some tools. He couldn't help too much as they it was lunch time and they were short staffed. A bystander, Kevin, was there having his truck worked on help us a lot and we were able to stabilize the awning and continue on our vacation. Without Kenmac's and Kevin's help we would have been up the proverbial creek without a paddle.

Most incompetent store employees ive ever come in contact with. I called at 8:55am and had to order…read morethe part which the lady on the phone said if shes orders by 915am it will be there by 945 from Burlington. I said cool let's that. I get there at 950am and she tells me she missed ording it. She had 20 mins to do her job. So she tell me itll be there by 1045am, im outdside waiting for the shuttle "parts truck" to get at 1056am shes comes outside to tell that they dont actually have the part now and its gotta come from bellingham and i can pick it up in the morning. I took 2 buses to get there so i had to leave my dog in my broken truck because i cant bring her on the bus and it now 3 1/2 hours longer then i was supposed to be gone, its getting hot outside "windows are down a little" and i have no part to fix my truck and i live 3 hours away in south pierce county... UN-F-ING BELIEVABLE WORST NAPA #INCOMPETENT EMPLOYEES

It's an excellent place I actually went here by accident cause I was going to go to O'Reilly to get…read moremy battery replacement for my Mercedes but this place is very clean the people were very friendly and they had about a stock which is very important in this day and age thank you for your help great place for auto parts and service

I have been using Ian's Auto almost since it opened . Awesome people great prices ,and extremly…read moretrust worthy . I had to get my car towed in for a simple electrical issue . They diagnosed it and fixed it FOR FREE . I had to fight to tip the mechanic lol . Seriously though , they are a great business full.of good people

Very busy, but seem to be able to fit in emergency repairs…read more Friendly, honest, will not overcharge. Highly recommend this shop Mike C