Excellent customer service! Units are clean and have easy access. I would definitely rent from them again.

Go Store It is initially great...good customer service, clean facilities, good security on site. Warning.....they significantly increase your rates after a few months. They've gone up two times in the last 8 months (an additional $150/ mth). It seems they let you get settled in the storage unit, knowing it would be difficult/expensive to move out, and up the price. read more

They make it so easy to move in... They had a $50 a month move in special, 2 months later they increased my storage rent to $150. They do it because they know you won't move your stuff out. The reviews on here are true unfortunately. read more

0 stars!!! Price increase 10x10 was $215, we got a 30 day notice it'll now be $315. Not cool. Also got stuck in the elevator for about an hour in the summer it was hot. Fire department had to come get me out. They didn't even care. Whatever you do don't rent from these folks. read more

If you're looking for a storage, please don't use them. Nobody is ever in the office to help you and the price constantly jumps up for an already expensive unit. Paid my bill a few days late and I'm locked out. Cool, but when it takes 5 seconds to take my money and on hour to restore gate codes?? ridiculous. Wish I could give them no stars. read more

I had an epic rant, and I hit the back button and it erased So here it is in bullet form - rent increases without notification twice and they cannot prove to me. They sent an email with a time date stamp showing the appropriate notice. They also said no letter was physically mailed. When I asked for proof they sent me an email with a PDF attached. That doesn't prove anything. One increase was by 90%. - greater than six incidents of the building, not being secure after hours. And then the door that I use, of course was broken for months because they couldn't get a part. Elevator broken have to use the one on the exact opposite side of the building to get to my unit. Why are you increasing my rent by 90% and not using that money to upkeep the building? - horrible customer service. I do not know when the last time I actually saw someone in the building. Automated check-in and checkout. You're not checked out until we say you're checked out. Oh, if we charge you after we verify you've checked out we'll refund your money. I'd give this place one and a half stars because I had a second floor climate controlled room, which is the very basic of what I was paying to have. read more

This company will screw you! Don't rent from them! Doubled rent after 3 months. Just got another 50% increase only 3 months later. Filing a complaint with consumer affairs. read more

Started at $110 a month and since they have increased this to almost $200 a month. Light is broken in my unit and they have never bothered to fix it. Usually at least one entrance door isn't working. Last Sunday there were no moving carts available and the elevators weren't so I literally could not access my unit. I've been calling and emailing for 2 days now and I can't get anyone to answer or respond. Horrible customer service and horrible place to spend your money. read more

We started renting at this Go Store It location and in month 2 were notified that out rent was increasing almost double. When we settle the paperwork online you get your access code, however they don't tell you the details that the code you are given doesn't work unless you just magically know that you must use an asterisk and pound sign in a certain order. Customer service?? ha ha what a joke. You call a number and your assistant "Amber" lets you know that a reporesentative will get back to you during operating hours. The office is never open and there is never any represenatatives on site no matter date and time all during "operating hours"! again what a joke. The the "representative" that calls you back is clearly not local or available to meet you to review issues. The unit is rented as a fully secure, climate controlled facility. However it is odd that our unit got broken into and on the second floor, to find out there are no cameras inside the building only at the entrance doors. When police arrive they think the whole situation is odd as only our unit was messed with, there lock was completely missing and there are no cameras in the building. This business is a joke. Negative stars is all could give in this review. Do not use these folks, pay a little more and have a personal experience with onsite representative that speak the language. When we notify them of the break in, we were told you need to contact the insurance that comes with the storage unit and we will send you the info. What did this idiot send, the link to sign up for insurance, again proves my point he doesnt understand the language or what was being said. Nevar again!! read more

One star is wayyyyy too generous for this company! This is a scam! I just received a note that they are increasing my unit from $299 per month plus their $15.00 Insurance scam per unit to $407 per month. That is a 30% increase!! Who does that?? I have 7 unit and their increase varies from unit to unit. Throughout the years I have given this company ten's of thousands of dollars and can't get my stuff out fast enough. If you are looking for storage, I would strongly encourage you to find a mom and pops storage facility where there are people that care about you! This is just a company that will stick it to you any way they can!!! read more

Go Store IT is a rip off. You sign a contract that says they can raise your rates with 30 days' notice. They immediately raise your rates. Then they later send you a notice that they are going to charge you for insurance which isn't really insurance. They won't let you self-insure. This is a big scam. I am getting out of my storage ASAP and will find an honest storage company. AVOID THIS COMPANY AT ALL COSTS! read more

If I could give this business negative stars, I would. They baited me in with a great rate of $83 per month per Lauren in customer service for a 10' x 15' unit. They disregarded the initial quote and started charging me $90 per month instead of $83, for starters. Two months later they sent me a notice they were increasing my monthly rent to $140 per month. An increase of more than half of what I was paying!! That's insane! I needed a place for storage while waiting for inflation rates and prices to drop to get my house. They are simply taking advantage of those who are storing in these expensive times because they don't want to pay these ridiculous prices for a house. That is the lowest possible message a business could send about themselves in these times. Tactless and loathsome. Don't be baited in by them or any megacorp storage facility. They will pull you in with a great rate and then screw you a short time later with a ridiculous increase. I found another place but was a move that never should have happened. Always support local and family owned over corporate. Don't let what happened to me happen to you. read more