This was ok. We were immediately hit with an upgrade sell?? Everything is contained within a…read morecompound. No cameras allowed because they want to sell you their $100 photo plane. No photos just sent to your phone? You can and do take them to the cenote. Snap away. The ATV was driving in a circle on bunny dirt roads. ( least favorite) at least go in the jungle, not a dirt road. Zip lines are the shortest I've ever been on. The guide was great and was upbeat. Tequila tasting is the same everywhere ( 20 minutes with a small taste of 4 ) maybe 1 shot . total. If you've never experienced something similar, you might like it. Hard upsell on the lunch and photos.

This was a great tour and I want to give a special shout out to Elise and Valeria. They were…read moreamazing and incredibly helpful and made the trip a lot of fun. Also a great playlist for a very long drive... which would be my only thing - it's a good hour and change drive but if you're okay with that - then def a highlight of a day. And again - Elise and Valeria were 10/10.

One of the best. Easy to book online last minute. Always have availability. Quick service at…read moreairport. Just look for the USA sign. Options to book cold drinks for the ride. Always on time and you can change your pick up time as needed. They check flights so they know if your plane is late. Friendly service and appreciate if you know a little Spanish. Cant really get much better

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

Great company to go and swim with whale sharks. Keep in mind these are only here in season…read more (Starting around June 1st - September 15th) The downside to coming to Mexico to swim with the Whale Sharks is you have to wear those ridiculous life vests, but in Isla Mujeres it's almost a guaranteed sighting. Due to government regulations no free diving . The life vest makes it seem like more of a tourist trap than pelagic adventures in other countries. Still a great experience to be in the water with such magical creatures.

What a great experience! My family and I couldn't be more pleased with the whale shark expedience…read morethat was provided. The boat ride to get to the sharks can be long (approx. 1 - 1.5 hours) but worth it. Our guide Felipe explained what we can do and what we cant do once we get to the whale sharks. Once a whale shark was spotted, the captain dropped us in the water, perfectly positioned to see the whale shark. Once we returned, we stopped at Playa Norte (some the prettiest water I have ever seen in my life) and they made some fresh ceviche for everyone on board. What a great day and I would recommend their services to anyone.

This was the second time in the last month we have done this same exact tour. My nephew plays…read morebaseball for the Quintana Roo Tigres so we come down here now quite often. The weather for this excursion prevented us from going snorkeling, so they just let us cruise in the fast boats for 2 hours thru the marinas, bays, shorelines and mangroves of Cancun. So much fun. Alex our guide did a great job, even though one of our boats in the party suffered a propeller malfunction, they replaced the boat quickly and made up our downtime. Great time, and will do it again.

I know some things are beyond our control, especially when it comes to weather. We had booked the…read morespeedboat/snorkel tour. We spent the morning getting ready for our noon tour, then took the bus to the location. Through a bit of overzealousness on our part, we arrived 45 minutes early, only to find out the tour was cancelled to do...maybe the wind? The boats and snorkeling weren't possible to go out. A few of us cancelled, but some decided they wanted to still do the trip the following day (our last day), but we asked them to please notify us in case it was cancelled beforehand so they didn't have to take another bus ride for no reason. I emailed the morning of, because of the strong winds all throughout the night. I did receive an email back, saying they hadn't heard if the tour was going to take place but I'd be notified in case of something had changed. Welp, those that were going had no choice to leave and hop on the bus for their tour...only to find out, the snorkeling part was cancelled, but they could do the boat ride if they wanted. Since snorkeling was their main reason for going, they decided to cancel. It would have been great to know this before hand. The refunds were processed pretty promptly and we were grateful for that, but it's a shame there wasn't much communication that wasted time (and money) that could have used for something else both times.

We visited Chichen Itza, Ek Balam, and cenote Ik Kil. Jerry shared with us the history and culture…read moreof the Mayan people. It made the trip more interesting than going solo. Upon arriving at the Mayan temples, he gave us an amazing explanation. We even had people listening in to our group. Jerry kept our 10 year old son's attention during the whole day. Jerry took great pictures of us during the trip. We booked Jerry before we left for Cancun. His communication was great. There were no surprises, or hidden fees. Our family highly recommends using Jerry to book your next adventure!

Do not hesitate to book your tour with Jerry. He was very knowledgeable in the history and…read moresignificance of Chichén Itzá. Since we were his only tour for the day, he took the time to explain and answer our questions. Since we departed very early, we arrived well before the large tour groups, we avoided the hot sun and the crowds. We arrived at the cenote early and practically had it to ourselves. It was nice to tour Valladolid to learn and experience the colonial town.

we had such a great day from start to finish with everyone but mainly Chino. He was the best with…read moreguiding us through the day. thank you for making our experience one of the best ones! highly recommend asking for him!!

Book this tour!! I went with my husband and we both cannot stop raving about this excursion. We…read morewere debating between this, and xplor- very happy with our decision. Transportation was right on time, no transfer to another bus, or another stop, or (like other excursions we've been on). Also it took less than an hour from the hotel zone. The guys working at Selvatica went above and beyond. What a nice group of people working. Every single person working was non stop going, and still were so happy and nice. They made us feel comfortable, and made our day so enjoyable. It is a guided, organized experience so you're guaranteed to do everything that you signed up for. Barely any wait, and you're basically with the same group the whole time. The light 'snack', is a turkey sandwich, and then you get lunch (tacos/fajitas) at the end. There's a very cool bar, the place itself is picture worthy, you feel like you're in a tree house! Highly recommend doing this. There are lockers there, but can't bring phones on most of the activities. There are photographers (hanging from zip lines!), and photos for purchase at the end. $100, however they came with nearly 150 photos, worth the purchase. Recommend - wearing comfy clothes, bring a swim suit, and if you have crocs id wear those.

Xel-Há - Stunning Nature, So-So Food, and Skip the Timeshare…read more Xel-Há is easily one of the more beautiful and enjoyable destinations in the Quintana Roo area. The natural surroundings, cenotes, lazy river, and waterslides offer a full day of adventure and relaxation. If you break down the ticket price by the activities included, it's actually a solid overall value. But let's be clear: this is not a 5-Diamond experience. The food is the biggest letdown. The buffet is nothing special--average at best. The fries, in particular, are almost always cold and soggy, thanks to a heating system that doesn't keep up, even when food is freshly made. It's the kind of food that fills you up but doesn't leave an impression. A few tips to help you make the most of your trip: * Buy tickets online in advance - This helps you skip the lines and sometimes score a small discount. * Avoid visiting during election season - Due to Mexican law, no alcohol is served during this time, even at tourist locations. If part of your plan is to sip a drink by the water, plan around that. * Skip the timeshare presentation - While it might sound like a good deal (free breakfast + discounted or free tickets), it's really just a pitch to buy into a discount program. You're not buying a vacation home--just access to marked-up offers with a "discount" tag. If you do your homework, you can usually find better deals on your own. Bottom line: Go to Xel-Há for the nature and fun activities. Just manage your expectations with the food, and avoid the timeshare trap. It's worth a visit--just not worth believing the hype.

Overall we had a wonderful experience but with major hiccups first they allowed our travel agent to…read morebook a dinner reservation to a restaurant that no longer exist and we didn't find out till check in while verifying all of our reservations secondly one of our two reservations to xoximilco was not in the system we canceled and rebooked and at the end of our trip we were being charged for that first reservation that didn't show on the computer which caused the check out to prolong which made us miss our scheduled reservation bus back to the airport. Then they tried to insinuate that it was our fault that we missed our bus a 5-minute checkout turned into a 30 minute checkout because a f****** on their part. on the drive back from xoximilco, there was a group of about 10 people that were clearly intoxicated, being very disruptive and nothing was done about it. Skip the timeshare presentation they told us that we would get a $400 massage and it turned out to be maybe a $70 massage also they say it's an hour and a half from beginning to end and it took over 2 1/2 hours. The all-inclusive is definitely worth it if you eat a lot and drink a lot which is something we did. on our last night there we went to restaurant that supposedly had the tomahawk steaks come to find out they didn't they had sent their meats to another restaurant so that was very disappointing. Staff is very friendly

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

Omg, the absolute highlight of my birthday trip. Shoutout to the crew for taking care of us! Jesus,…read moreAlex, Axel, Lola, and Dustin! Es muy bien! :D My friends and I did the 5-hour In-Ha Snorkel & La Bocana Tour. The yacht included a paddleboard, snorkeling, and fishing gear. The crew was so nice and friendly. Towards the end, it was a party with them, it was such a great way to end my trip. The vibes were WONDERFUL. During the experience, we had freshly made ceviche and burgers. They were also accommodating with my dairy allergy and the drinks they made were fantastic! I appreciated the crew prioritizing safety while keeping the environment exciting and fun. I loved it! Lola took AMAZING photos of our entire experience. Jesus got photos of my friends and I snorkeling and some fishes that we saw. It was beautiful! Thank you for making memories with my friends and I definitely would do that again!

Aldo and crew were AMAZING!!!! I've been on plenty boats but this was the best. The hospitality was…read moreamazing ! They were so attentive! They even helped my 2 year old swim while I was on the boat. The guacamole was delicious and fresh. I legit have zero complaints.