Never again. This is a company that hires out other companies. You do not know who you are getting. They sent us a person who clearly is not certified. It was Fernando Tours. They arrived with a bus that did not have a tail light working - so lord knows what else was not working, but get this, the driver - owner - Fernando, had to go to the bathroom and pulled off in the triangle section of the Highway where there is an exit ramp, still on the highway and went to the bathroom. We had a full bus of kids and we are on the freeway stopped while the bus driver goes to the bathroom. I am just thankful that we are all safe and alive but want to warn everyone NOT to hire from this company. NEVER. read more

We recently used GoGo Charters for a team trip to Tucson. Had one of the worst experiences possible. When the trip was all booked and ready to go. On the day of pick up the Driver was already 30min late, he was not particularly friendly and seemed like he was rushing us even though he was the one that was late. Once we got on the bus it was filthy with crumbs everywhere and the laboratory in back smelled horrid and didn't seem like anyone cleaned it. To make matters worse once we arrived in Tucson. The bus driver had informed us that he would not be staying when that was agreed upon. Mind you he was our transportation for 30+ athletes, coaches and chaperones. After to being placed on hold for over 30 minutes. I could not get a hold of our account manager. I was told he would take care of our account and did not live up to that to put it nicely. However, we were helped by Don and he tried to help us but ultimately was not able to get us going. By this point the frustration had built up so much it did not matter unless the problem was resolved. Ultimately, we got back to LA safe. If you trying to put a trip out of the state through this company I would definitely stay away as it creates too much chaos and stress. If would give less than a start if I could. read more

I ordered a bus to take 50 kids a distance of 2.4 miles. I confirmed the reservation multiple times, including the day before. Then, THE BUS NEVER SHOWED! Nothing. They left 50 kids stranded. To make matters worse, the company has done nothing to respond to this failure. I've called, emailed, everything. They even billed me. I'm at my wit's end at this point. I'm going to try to get the state regulator involved. I don't know what else to do at this point. read more

Be careful from this company ! read carefully this is from the contract you are going to sign. it is on their website. 5. CHARTER SERVICES (a) Images of, and information regarding, buses and other vehicles presented on the Website may differ from the actual Service Buses. (b) Gogo Charters cannot guarantee any of the following (collectively, the "Waived Conditions"): the specific make, model, year, or specific bus appearance of the Service Bus. the functionality of the hvac, air-conditioning or plumbing (including on-board restrooms) on the Service Bus. the availability or working condition of requested amenities including to on-board restrooms, wheel-chair lifts, WI-FI internet, DVD/TV equipment, USB charging, or electric plugs. the behavior of the drivers and how they treat the Passengers. the drivers use of a cell phone. the provision of the Charter Services if any of the Service Buses are affected by weather, mechanical breakdown, blown tires, motor vehicle accident or other similar events (collectively, the "Interference Events") *** There are also ghost companies which will say to you " all of our buss are sold out but, we can recommend you to use Gogo ...." We had the worst experience with this company. read more

DO NOT USE ABSOLUTE CROOKS! SHOFUR is the "parent company". Not only triple charged , number of ordered buses did not show for a three day Corporate Event. Buses are different companies that actually come out for the ones that did show up. You don't get info or dispatch until last minute and one of the companies was so shady in answering the phone when trying to find out what happened to missing buses. Business line was going through a personal cell. The person who responded was so unprofessional and you could hear a trail of F words .Good luck trying to get through to SHofur or "GoGo" after you give them your credit card info. I highly doubt Google and FB uses them as they advertise. Not if this is how they run their business. I was on phone at 2:00 a. - 3:00 a.m trying to confirm if buses we're even going to show. The ones I did get through to did not show! read more

This is one of the worse service ever. For the past 2 week I been confirming my trip with GOGo charters and I been getting a Good to Go reply. We made our payment in full and kept confirming. The trip is on Saturday March 30 I email once again to confirm on March 25th and was given a confirmed as still as schedule. An hour later I get sent an email telling me there was a scheduling mix up and wont be able to service our trip and that they will refund my payment. Then I email back they need to help getting a replacement because it's only four days to go and they say they will do their best. I called and they just give me the run around. They email me with listing of who has availability, to only find out they are almost double what I had already paid for. Now I Google the companies and turns out that all those listing are affiliated with gogo charters. Including the Shofur company that quoted me availability at a cost of 1500 more of what I had paid already. They are just some scammer trying to get every dollar from you. I am had to booked a last minute bus with was over 900 more because of the last minute. I will be perusing my compensation for the inconvenience and for Gogo to cover the extra amount I had to pay for their Breach of Contract. read more

Do not use this service. If I could give 0 stars I would. I hired Shofur for a company trip.... 1. They showed up an hour late. 2. I Called 3 Times to find out why the bus was late, each time they put us on hold for 20+ minutes and when reached they threatened to cancel our reservation. 3. Two people told us two different stories as to why the bus was late (one said the bus had ran out of fuel and needed to stop for more, the other said that the bus was caught in traffic. 4. When it was time to depart from our destination, they wouldn't leave until I agreed to their weak refund of only 1/10th of what we paid. 5. Called their corporate office to get the bus moving. The manager was very rude and THREATENED TO LEAVE US (50 passenger) at our destination and end services unless we agreed to their "refund policy" If you need a good bus service, DO NOT USE SHOFUR. They will swindle you and hold your party ransom when UNTIL YOU AGREE TO THEIR TERMS. read more

RUN AWAY NOW I recently took a trip with GO GO from Austin to Colorado with 4 busses. The service was TERRIBLE. Not one of the busses had the advertised amenities, drivers were late, bathrooms were broken, drivers didn't know our route or where we were going, and buses broke down multiple times. There was zero communication from main office that we would be using sub contracted busses. Also, when we tried to communicate with the office in a n emergency we sat on hold and when we eventually talked to someone they said they were completely protected by FINE PRINT. All around it was THE worst travel I have ever had. I plead that you do not make the same mistake we did. BEWARE. read more

DO NOT BOOK WITH THIS COMPANY! AKA Shofur Scheduled 2 buses weeks ahead of sporting event. One bus did not show up, the driver of the other was either drunk or high. He was speeding, driving recklessly and ran over a sign when we got to the parking lot of the venue. I immediately called and canceled (fired) the whole service right then and there. Customer service was a nightmare. When I called to tell them about their driver, they seemed unconcerned. They never responded to my email demanding a refund, they never asked why I canceled, but I let them know in my email. I called several times throughout the next few weeks, they would put me on eternal hold every time I called. They would always tell me their Billing manager, Tony, was on another line or out of office. They are a joke of a company. They do not deserve the one star I gave them. read more

They need to look up the word "confirmation". I scheduled transportation for 117 middle school students with Gogo Charters. I sent the money, received confirmation, etc. Two weeks later - the night before the event - they contacted me and said they did not have any drivers available that were certified, and they canceled their service. It was too late to find other transport. It was clear that they overbooked. 117 disappointed middle schoolers. I wish I had the words to explain the disappointment, cost, inconvenience and paperwork they caused by canceling our event. read more

Very disappointed. This past weekend, I paid a lot to have a shuttle for my Son's Wedding, from a local hotel to the Wedding Venue. The shuttle also included going back to the Hotel when guests needed, so no one was drinking and driving. They were supposed to be available to start the shuttle at 3pm. They called me and said the driver was stuck in traffic and would be late. I did appreciate they made arrangements to get a local driver with an SUV to start shuttling guests til he got there. (That's the only reason they even got 1 Star.) the driver shuttled people from hotel to the venue until 5:30 then disappeared. (He was hired until midnight.) At 9pm I called him and asked where he was, we needed guests to go back to the hotel that were waiting since 8pm and had now called Uber. He advised he was 30min away. Mind you the hotel was 10 mins away (there was nowhere else he should have been.) I was so upset I called the company, and while on the phone with them, he showed up and was argumentative with me. I was done! I let someone else deal with it and returned to my Son's Wedding like I should have been able to do in the first place. After that ride, he stayed to the front of the venue and continued to shuttle as he should have (from what I heard.) I missed a good portion of a very important day dealing with this! I will NEVER use this company again, I have not received a follow up call from them or even an apology. read more

Stole my money! They're the worst. Left on hold constantly. After I cancelled my reservation they charged me the FULL AMOUNT and then refused to refund me. read more

I had a really great trip with them just last week. Really comfortable and clean buses. The driver was a great guy. Very friendly and professional. I found the ride to be quite smooth and I ended up sleeping like a baby most of the way. read more

Do not use this company. I booked a reservation and everyone is eager and happy to help. I found that I needed two buses and GoGo wasn't willing to compromise on the price. Fine. I asked for a refund and got a total runaround. First I had to complete a survey for a refund. A week goes by and then I find that I have to provide a copy of my driver's license and credit card. Fine. A week goes by. After two emails, I find that there is a review process of 30-60 days by management. It takes them seconds to debit your card but then it takes 2 months for a refund. I am glad I dodged this bullet. Do not book with them. read more

Our driver never showed up to work at 4am. The company didn't do any due diligence in order to get us a new one after realizing they didn't show, and then couldn't get another driver until 3 hours after the original time. This company just screwed over 50 people (some who traveled across the country) to go on a group trip which was planned for a month ahead of time. read more

After reading some negative reviews they had here, I was doubt to use Gogo Charters. But so far it's been so awesome. I'm not regret to used this company! I can't ask for better service. I will recommend it to everyone that I know. Thank you Gogo Charters. read more

I booked GOgo Charter bus for an out of town trip. The service was excellent and the amenities were as described. The driver showed up on time he was friendly and very professional. The best thing about any trip is when nothing goes wrong. Our experience was excellent. We got to our destination on time. I will gladly booked them again for our next trip and will highly recommend and refer their services. read more

I used the bus service to travel to Washington and I must say that it was a excellent experience all around. The bus arrived way ahead of schedule and the driver was so polite, he assisted me with my bags and was very generous. The bus was clean, bathroom was spotless, and the amenities were awesome and we arrived at our destination on time. These drivers know their stuff and are on point when it comes to customer service. I have a couple of friends who are already booked to travel with GoGo Charters. read more

This may be the worst charter company in all of California...they make you prepay. They were almost 2 hours late for the pick up with no explanation. One of the drivers made an illegal u turn to get on the freeway and cut a red light. There was a beer can rolling around the floor of the bus with high school students on the bus. I contacted customer care and there response was we fulfilled the terms of the contract! Yes, they got us there but the buses were 2 hours late. It was smooth booking these 3 buses, but obviously they are not at all about customer service or good communication. Not to mention risky drivers. No one should take a chance on safety and charter their buses. I have never had worse customer service in 25 years of chartering buses numerous times a year for school experiential education trips. Truly unbelievable. read more

Really happy with the service. Customer service was incredible and the drivers were very polite and helpful. Willing to help us arrange things they didn't have an obligation to help with. Buses were extremely clean, smooth, and roomy. More than expected for sure and happy with that. Definitely would use again!!!! read more

As a high school baseball team we booked through Gogo/Shofur for an out of town trip. $3400. Massive ice storm and we had to cancel the trip based on road conditions. While I understand the contract terms, they told us before we cancelled they be able to help us out with a possible refund/voucher since we are a non-profit school sport. After that initial conversation they have refused to return our calls. Tony, in the Houston location, has been left multiple messages, and we've been told he has no boss to speak with. We were told "tough luck." I'm only looking to have a conversation about some of the things that were mentioned as options to us by the company. Completely unprofessional. read more

GOGO charters gave us a quote on a Saturday at 1 PM for $2,000 for a trip that we were leaving for in 1 week. From there I signed the online contract on Sunday morning at 9 AM (20 hours after being issued the contract) and then cancelled our other transportation plans. On Wednesday (3 days before we left) they reached out and explained that someone else booked the bus that our contract was for and therefore we didn't have a bus. He explained that had I booked the bus that Saturday afternoon, they would have kept it for me, even though no one told us that we had to book that afternoon and I booked within 24 hours. It 'just so happened' that someone else booked a 30 passenger bus for the exact same dates from the Kansas City terminal within a 4 hour window one week before they would leave... Get this though... GoGo could do us a favor, and could either cancel our contract and payment altogether, or for an additional $1000 they would bring a bus from a different hub. Definitely an impressive move on their part to 1. rope us in by lying to us about the innitial price. and 2. put us in a terrible spot after having cancelled our other plans. Stay away! read more

I've called three times now trying to get a simple quote & was left on hold for 20+ minutes. After roughly 20 minutes, the wait music ends & nobody picks up. Are you kidding?!? Every other charter service I called was able to give me a quote within 5-10 minutes of speaking with them. Terrible first, second & third impression. read more

I booked GoGo Charters to charter our employees from multiple locations in Los Angeles to our annual employee appreciation party in Fillmore, CA about an hour and a half away. I asked for a 2pm pick up in Echo Park, a 2pm pick up in Culver City, a 4pm pick up in Echo Park and a 4pm pick up in Culver City. I also asked for return trips from Fillmore to the original destinations at both 8 and 10pm for each location at a cost of $3090. The first driver left a half hour late and the second driver 45 minutes late. When the first driver arrived I was getting calls that no busses were showing up for the 4pm trips. I called GoGo Charters and they informed me that they had booked the same drivers to pick up passengers at 2 and 4pm even though it was logistically impossible (it would take 3 hours to drive from LA to Fillmore and back on a charter bus). When I notified the drivers, they said they did not work for GoGo and that they had been outsourced and were never informed of any schedule or additional pick ups at the original locations. The drivers both stayed at the party and never returned to pick up even after a GoGo rep said they would call the drivers to 'fix the situation'. I ended up having to pay $400 to uber the rest of my employees to the event after they had been waiting nearly 2 hours for a ride. As you can imagine at this point I was struggling to figure out the return trips as Gogo Charters failed to look at a map and realize that it would be impossible for one bus to make both trips, and as guessed, they did not. Each driver only made one return trip. I sent a detailed account of my experience on 4/24 to Erika O at Gogo customer service per her request. When I received a call from Erika O later, I was surprised to hear her say that 'unfortunately there is nothing we can do for you'. She even got my account manager Joe on the phone who said I specifically asked for one driver to make both trips going on to say they have phone recordings of all conversations as proof. When I asked for proof of these conversations Erika said 'I'm sorry there is nothing else I can do for you' and hung up on me. I have filed a complaint with the Better Business Bureau. read more