Everything went well, from booking my trip till coming back. Very nice and clean buses. Anguie from east LA it's very professional a total asset for your company. Please convey my gratitude to your team. Till my next trip. Thanks read more

Going to Puerto Vallarta our driver was ISMAEL. He was very professional, courteous driver, clean bus. Very nice as well!

Van broke down and I totally understand it happens but don't lie to your people. Stranded for over 2 hours. Our driver told us another driver was on his way. Once I call the office I'm told the driver just left 30 mins ago. After calling again to find drivers location Im on hold for 15 minutes and told im calling the wrong number, but given the same phone number. REALLY?! So irresponsible and careless. I am very disappointed. read more

Futura Net - Broken down Futura Net van. - Buses Near Me - Los Angeles, California

Muy mal servicio. Dicen que tienen servicio al CBX y es MENTIRA, no te llevan, te mienten. No viajen en esta linea, no cumplen lo que dicen y cobra muy caro. Mala experience Jamas volvere a tomar este servicio. No crean que llevan al CBX compañia no confiable. Solo te ven la cara. read more

They offer the CBX services and they leave you stranded on the terminal. They tell you to wait for Uber and then they cancel it and you have to pay an additional amount on top of your ticket. The sad part there were many elderly people stranded. Worse service ever. read more

This buss business seems to rent other busses that are dirty and unconformable for trips that are 35 hrs long.

buen servicio me atendio lisa p siempre estan a tiempo gracias martha vazquez

To whom it may concern, Just wanted to inform of my unpleasant experience with the staff. I called to cancel a bus shuttle service that I purchased. When I purchased my ticket I spoke to Itzel and wasn't inform about the cancellation policy of rebooking my trip for a future date. I also never got some confirmation email or receipt about my purchase just my ticket number. I called back today with my request for cancellation. I explained to the representative my situation hoping she would be able to further assist me. Instead for some odd reason she got very upset and just hung up on me. I called again and she did the same thing. I have never seen such horrible customer service. I was not rude or disrespectful to the representative. I don't understand how such company can have such disrespect and unprofessional associates. For it is there job and duty to help customers out. Thanks to customers business keeps running and if one wants to have a successful business one needs to keep professionalism at the work force. I asked for her name but she didn't provide it. I really hope that no other customers receive the type of treatment I received with this certain individual over the phone. I just called for help and was treated very disrespectful. read more

Terrible service. Were waiting where we were told to wait initially 15 minutes in advance and were not picked up.

I called just to find out times of travel they put me oh hold for 15min. I called again and they keep putting me on hold. I understand they're busy but after a while they should at least try to help read more

STAY AWAY FELM THIS PLACE !!! If I could give zero stars I would. Bought round trip tickets from LA to Tijuana. On our way back the ticket agent took my tickets and said she would send the info to the San Ysidro booth. Once we arrived there o checked in and was told can would leave at 1:30pm. Van arrived at 2pm and the ticket agent never had us on the list and all she said was sorry you can get on the next can at 4pm. I was with my son and we were tired and wanted to come back to LA asap. She never apologized for her wrong doing and refused to give me my money back. I ended up paying another van service and filed a dispute with my bank for the transaction. I also asked to speak to a supervisor and I was told that they wouldn't do anything about it. MANTENTE ALEJADO DE ESTE LUGAR!!! Si pudiera dar cero estrellas, lo haría. Compré boletos de ida y vuelta de Los Ángeles a Tijuana. En nuestro camino de regreso, la agente de boletos en el aeropuerto tomó mis boletos y dijo que enviaría la información a la ajente de San Ysidro. Una vez que llegamos allí nos registramos y nos dijeron que la van se iría a la 1:30 p.m. Van llegó a las 2 p.m. y la agente de boletos nunca nos tuvo en la lista y todo lo que dijo fue que me podía subir a la van de las 4 p.m. Estaba con mi hijo y estábamos cansados y queríamos volver a Los Ángeles lo antes posible. Ella nunca se disculpó por su mal desempeño y se negó a devolverme mi dinero. Terminé pagando otro raitero y puse una disputa con mi banco por la transacción. También pedí hablar con un supervisor y me dijeron que no harían nada al respecto. read more

Bus was weaving into cars on the right and could not stay center in the lane creating a dangerous traffic situation. Also it was rainy weather and one of the windshield wipers on the bus was broken, so not sure how the driver could safely see the road. read more

Futura Net - Bus 501 - Buses Near Me - Los Angeles, California

This Is The Worst Bus Service Available Avoid At All Cost And Listen To The Reviews The Buses They Have Here Are In Terrible Condition Dont Be Fooled By The Pictures You See At The Place The Bus We Were Put On Had No Air Conditioner And We Were All Suffocating Inside Old Ladys And Kids Were All Dying Of Thirst DONT USE THIS BUS LINE We Had To Stop In The Middle Of The Trip Because The Bus Stopped Working Worst Experience Ever!!!!!! read more

Futura Net - DO NOT USE THIS BUS LINE LEFT US STRANDED IN THE MIDDLE OF ARIZONA AND WITH NO AIR CONDITIONER - Buses Near Me - Los Angeles, California

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I swear this place is so unorganized my bus is suppose to leave at 2 and they have us waiting in the hot van till driver finishes his food and has in the car for more than 30min with no A/C read more

Was suppose to leave at 12 and its almost 12:30 they keep saying 10 more minutes im fucken over this lame ass service. The price is good but the experience isnt worth it crowded ass vans with no a/c trying to fit 4 people in a row. Smh never again ima look for another company for next time. 1:00 pm now Waited an hr in a half for a bus back to pacoima this is ridiculous and to top it off the stupid bus smells like piss just wow .. Dont do it people greyhound is the way to go read more

Futura Net - Buses Near Me - Los Angeles, California

pésimo servicio , te cobran en la central del aeropuerto y cruzando a san Diego te vuelven a cobrar y te dicen que son compañías externas , las personas que tienen en ventanilla despotas , evítese la molestia y no pierda su tiempo con futura net , No dejen que les ROBEN SU DINERO read more

Futura Net - Buses Near Me - Los Angeles, California

Lying assholes 0 stars they degrade handicap people!!! Not only do they sell you tickets to a specific location then the day of they tell you they can only drop you off where they want to. (25min away from the location you bought your ticket to) . Then they accuse you of being homeless for no reason and tell you to pay an Uber. Then threaten you to kick you out the car along the way. Keep in mind you physically can't walk. Then they decline to give you the owners name or number. Never buy from this company!!!! read more

A BIG warning for any passengers considering Futura Net! Think twice if you want to put your life on the line!! My mother and I were traveling from Tijuana to Los Angeles using this service on January 4, 2018 when we had a dangerous and explosive driver who left us terrified and never wanting to ride Futura Net ever again. We were sitting in the front row and from the start could see the driver Alfredo on the phone, looking at his phone, turning his head to look at the passenger while chatting and eating while on the highway. Out of concern for our safety and for all passengers, my mom respectfully and discretely asked if he could refrain from using his phone as it is breaking the law in the state of California. He got very angry, denied everything including the law, and threatened to kick us out of the vehicle; he said he had the right. Later he pulled over and told the two of us to get out and told the whole van he would not continue until we were gone - so absurd and abusive! Eventually he did start the engine when all passengers started begging and pleading him, but we were so scared of being dumped in the middle of nowhere, both of us were even shaking. (He also crossed double yellow lines twice during this trip.) This is not what we expect from any service we pay for. We expect a safe and secure passage. When we arrived in LA, we addressed the owner 'el guero' and he wouldn't let us finish and wanted to get rid of us. Very disappointing. Use another company! ---------------- ¡Una GRAN advertencia para cualquier pasajero que considere Futura Net! ¡¡Pienselo dos veces si quiere arriesgar su vida !! Mi madre y yo viajamos de Tijuana a Los Ángeles usando este servicio el 4 de enero de 2018 y el conductor peligroso y explosivo nos dejó aterrorizadas y jamás queremos volver a utilizar Futura Net. Desde el principio, estábamos sentados en la primera fila y podíamos ver al conductor Alfredo hablando por teléfono, mirando su teléfono, volteando la cabeza para mirar a la pasajera y comiendo mientras estaba en la carretera. Debido a nuestra preocupación por nuestra seguridad y la de todos los pasajeros, mi madre respetuosamente y discretamente le preguntó si podía abstenerse de usar su teléfono ya que estaba violando la ley en el estado de California. Se enojó mucho, negó todo, incluso la ley, y amenazó con echarnos del vehículo; diciendo que tenía el derecho de echarnos. Más tarde se detuvo y nos dijo que saliéramos y le dijo a toda la camioneta que no continuaría hasta que nos hubiéramos ido - que prepotente y abusivo! Eventualmente él encendió el motor porque los pasajeros le rogaron, pero estábamos tan asustadas de ser arrojados en el medio de la nada, estábamos las dos temblando. (También cruzó la doble línea amarilla dos veces durante el viaje.) Esto no es lo que esperamos de un servicio que pagamos. Esperamos un pasaje seguro y protegido. Cuando llegamos a LA, nos dirigimos al dueño 'el güero' y él ni siquiera quiso escucharnos y quería deshacerse de nosotros. Muy decepcionante. ¡Use otra compañía! read more

Futura Net - Alfredo explosive driver who stopped us and told us to get out of his car after we respectfully asked him not to be on phone while driving - Buses Near Me - Los Angeles, California

Muy puntual. Íbamos agusto, hizo una parada por si querían usar el baño. Llegamos a tiempo definitivamente recomendado. Mi viaje era de Santa Ana a San Ysidro read more

I traveled from here this weekend and everyone at this location is very pleasant and always smiling . They gave us excellent service and they helped us with our luggage because it was my mother and I so I needed help read more

Great vans and service was awsome went yo san ysidro took about 3 hours with boarding and traffic will use them again.

The "bus isn't actually a bus... it's a gross van that you'll be sitting in with other smelly gross ppl getting dropped off at random spots. I got to my destination (vegas) alright but getting home on thursday this "bus" never showed up. I waited and waited but saw nothing. I then called the vegas office which was some regular number that no one answered. Called the los angeles office and they hung up on me. Called again and was left on hold for a long time then told that there was no bus coming back today and that I can wait tomorrow or get grey hound. Soooooooo I ended up catching a cab to the airport and booking a last minute flight and then another cab to get home I will never use this place again. I wasn't even given a refund and this ended up making my trip cost more or about as much if I had taken a plane there in the first place. I hope you rot in hell... thanks read more

This is the second time we've traveled with futura and they have upgraded tremendously. Proper parking lot and more organization. Staff is great and friendly. Buses are kept clean and are ample. Definitely recommend to my family and friends. read more

I would rate this terrible transport guajolotero a negative -10. They sell you a ticket at the Tijuana airport Boarder cross as a packet deal. I expected a bus. No, a van with no seat belts & a driver Jesus that disappeared for 30 minutes & then comes back to call the pasangers cry baby children because we waited 45 minutes in a hot car. I highly recommend to take any other service. read more

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The best experience I ever had traveling with Futura Net. I travel every weekend from San Ysidro and I'am pleased, always receiving the best customer service, from one of the dispatchers name Vianey, she always manages to put a smile on, and gives you all the necessary attention, makes sure to make you feel welcome and enjoy you're trip. Highly recommend !! read more

Zero stars... this place is a joke the staff has no idea wats going on half the time.... I just arrived at the drop off zone and the shuttle took of at the same time.... I asked why didnt he wait for the bus to arrive to see if there were any passangers.... The front desk employes are not functioning and slack off with their job.... Its not fair that they deserve 1 star from me... read more

Last minute work trip to Vegas, no flights available and didnt want to drive. Found Futura Net online and easily booked a roundtrip. Had a good experience at the ELA stop waiting for my bus, played clasic pacman in the lobby before they called out to board the bus. Bus was clean and AC was blasting, most importantly great leg room, took a nap, got some work done and read a magazine. Definitely taking Futura Net on my next trip to Vegas read more

I recently started shooting some projects in Tj. I spend enough time doing local driving in L.A. As the streets and fwys are so congested now. I decided to start taking this service so I could Relax or do some work on my laptop instead of burning gas, wearing my car out or being stressed in traffic. HOURLY DEPARTURES, You say?? Hell yeah! its on!. Sounds uh-maze-ing right? Chale Tamale, WRONG. I have taken this service like six times in a month and this will likely be the last. Im sitting here since 3:55a because the website, brochures and signs read 4am. Mother Flipping 4 A.M.!Office was closed at 4am......430am......5am.......crickets.....5:18am ahhhh it finallly opens. Where's the driver I ask. "I dunno". 6:06 driver eta still as mysterious as whereabouts of Hoffas remains. 6:25a the driver claims 15m away so the office girl informs us that we now have to walk to another site and go with a van they are "renting" . So our group of tardy @$$ travelers cross the street, train tracks, up the block to a remote lot. The office girl who walked tellsus there will be a driver there named *ENTER STAGE* (rhymes with) "el mariachi"...... --FLASHBACK- .......wait did you say " E-e-e-el mariachi"? No! wait... please I'm already late and you're sending me with el mariachi? The driver who on my last trip dropped off doña chole in Boyle Heights (not a stop for futuranet) kept exiting the 5 fwy on the way to San Ysidro at non futuranet locations, circling neighborhoods yelling to pedestrians "San ysidro?". Funny nuff some said "SI Si" ran to the van ingot in. This stretched what should've been a 2.5 hour drive into almost 3,5. dont get me wrong I dont blame the guy, futura net only gave him 6 passengers so he's gotta hustle n fill seats BUT The website reads we shouldve be there at 10:50p ( Traffic you say? none it was at a minimal) this should be respected. -PRESENT DAY Anyways. back to today. We meet w El Mariachi 633a. He loads us asks us to wait 5 min and We finally leave at 651a. It's ALMOST 7a?!?!?!?!?I should've been ve less than an hour away from home by now and instead will arrive at 11a!!! So now I have to hire a sitter to watch my boy as I will not be able to pick him up from his mom's on time.....SMH 359a-11a journey LA to SanYsidro 1st Trip--Going-was smooth to and from San Isidro. waited almost two hours to catch van back. 2nd Trip- Going-- was meh nothing special other than the nasty @$$ van with no working seatbelt. Return---I walk up to the booth @6am only to be told next van would be in about 3-4 hours. Im like "cool....3 to.....wait ...4 HOURS!?!?!?" EFF THAT! I went next door to Saenz they had vans scheduled and ACTUALLY LEAVING on the hour EVERY hour. So i had to purchase ANOTHER TICKET with ANOTHER co. just to get home at a reasonable hour. 3rd Trip- Going-- 3.5 hours getting to San Isidro AT NIGHT w minimal traffic w El Return---I get a futuranet van, yay! *claps hands rapidly*........Alll good til The van stalled in a gas station halfway back to L.A. We all had to be transloaded about an hour later because van was leaking diesel. so i got home about 1.5 hours later 4th Trip- Going-- Late @$$ van. 45m Return--Had to wait 5a-7a only to be asked to walk to different site with independent van guy named "el mariachi". 5th Trip--Going- Driver greeted us with "dont sit in the front seat it has piss all over it, You dont want to sit in that little puddle....sit in the back". We get in, hop on 5fwy during rush hour traffic, It's SUMMER... we are all sweaty, almost 5pm, it's HOT, there are children in Van. We are super shiny, looking like we just jumped off the elliptical at the gym, ELLIPTICAL not some silly treadmill, We all looked at each other in disbelief , Our foreheads beading and dripping. I asked the driver to please turn AC on "oh no sorry no works....yeah "....pos ta cabron. Return--NEVER happened because up until 430 there was no one in the office...Sick of Futuranet, I'm not chancing waiting on the office to open up an hour+ late AGAIN so Walked over to Saenz Vans there were lined up and ready to go. Futuranet should try and be more like their competitor 6th- NOT opened @433a can't buy ticket if not open can I? Considering Saenz from now on because this co. has failed me on so many times, I cannot rely and schedule myself according to their posted sched because they aren't punctual,Staff not opening office on time, contracting shady drivers who make more stops than listed, not having vans at the ready so they can actually follow posted departure sched. I have had to pay extra parking fees because vans always late, , sitter fees, tickets w other companies.! I'm a professional. I need a service that is reliable, operates smoothly not no Mickey Mouse junk Van Collective. At least 4 of those round trip tickets were a complete waste of money. The office gals are always super nice in L.A. especially Ema. DTLA n ELA are ok San Ysydro office is the worst. read more

Futura Net - 4:33am - web site reads 4a, signage reads 4a, phone person stated 4am."What the problem is?" vans are never there early so why claim 4am? - Buses Near Me - Los Angeles, California

The worse experience I ever had. On our way back from Tijuana the mini bus had no air conditioning with 30 people aboard. Windows cant open and the only window that open was the driver. I think he didnt want to waste gas and thats the readon for not turning AC on The driver was on his phone holding it wth his right hand for about 20 minutes while on the carpool lane. He did not hand up until i continue to tell him that it was not safe for him to do that. Specially that mini bus did not have sit belts. Spend the extra money and travel safe with greyhound! It was a hell of a trip!!! read more

Unfortunately I had a terrible experience with this company. I purchased a one-way ticket from Los Angeles to the Tijuana airport as I had a flight scheduled for December 12th at 12:00 pm. Knowing that I decided to take their earliest departure time of 5:45 am as it was due to arrive to the airport no later than 8:45 am. I was told by the ticketing agent, Careli, to be prompt and arrive no later than 5:15 am to avoid any delays. It was 7:00 am and we were still at the station with no reasonable explanation as to why we did not leave at our scheduled time. In order to make my scheduled flight I had to modify my itinerary and get dropped off at the CBX crossing point and pay an additional $20 in order to make my flight. This is unacceptable and irresponsible. I will make sure to never give my or anyone I know their business to this company. read more

Do not trust this business. I purchased a ticket for my dad and they sold me a bus ticket from Los Angeles to Tijuana. The bus ended up being an old bus with no air. During this Covid there were so many passengers and no sanitation. I am reporting them to cdc. Also the ticket from Tijuana to Guadalajara. They said it was none stop and it would get there the next day at 1130 pm. We made arrangements to pick him up and the bus didn't arrive until 7 hours later. read more

This is the worst bus service ever,like in a scary movie,I hate what they put my husband through waiting all day for the bus to bring him home,yes the front desk people are cool but who in the hell is in charge well they suck!! What the heck did the driver go home for a nap! Lesson learned never go without Grayhound! read more

I love using futura net for every trip. Every time I've used their services for travel I've always been satisfied. The busses are high quality, the restrooms have always been clean, and the drivers are always very polite and don't mind when I ask them to charge my phone or play music for me. So all in all whenever I'm traveling somewhere I can always rely on futura to get me there quickly and safely and I highly recommend them. read more

Terrible service-STAY AWAY!!!! I REPEAT STAY AWAY!!! My husband had decided to use this as a last resort because he had to work so everyone left for Las Vegas in the morning and he had to take the bus or rent a car after work. I told him to take the bus, because they have internet and tv and bathrooms and you don't have to pay for gas and you get to relax. This was what was said on the website! So he went after work but no bus ever picked him up! He was there early and he kept calling and the bus call center said they were on the way. An hour later he was STILL waiting! When we called to ask for a refund they said NO. That all they could do was give him a free roundtrip ride to and from Las Vegas-WTH??? As if we would ever use their service again?!?! These people are straight up liars and thieves. STAY AWAY!!!!!!! I wanted to put 0 stars but Yelp doesn't allow it... read more

Completa insatisfacción con el servicio prestado por el autobús 108 el pasado sábado 28 de abril de la ruta San Ysidro - Los Angeles. El conductor un señor maduro quien se comportó muy insolente con todos los pasajeros durante el trayecto del viaje, no solo nos regañó por no conocer los destinos a donde nos dirigíamos, sino además no nos permitía hablar callándonos y alzando la voz. Seguramente habrá otros conductores mucho más amables pero mi primer experiencia fue nefasta. read more

The service of this place was completely horrible. They say that you will be picked up and arrive at a certain hour but the bus stops so many times it adds over 5 hours to your trip that they don't include that information when purchasing your ticket! I do not recommend this place at all. Do not want to ever take a ride on this service again because of the bad quality of the service provided. As well as being completely rude at all their locations when just asking a question. I would have rather taken greyhound if I would have known it was this bad. I would put NO STARS but it won't let me. This place deserves no stars or good reviews. read more

THE WORST PLACE EVER! Terrible service, Rude people, and liars! I booked my Vegas trip for Sunday for $25, but then had to reschedule it for Tuesday, which cost me another $5. BUT only to realize that they sent me the wrong schedule. Instead of apologizing, they sent me to another office in LA and told me that the other bus leaves in 15 minutes, and that the bus driver will wait for me. So I drive to the other office only to find out that the bus driver left! So in a period of 30 minutes, I realized that my ticket schedule was wrong, the secretaries lied to me, and the bus driver left. Yet I still get no apology or sympathy. Rude. WORST PLACE EVER. I am telling you, do not use this place!!!!! read more

ZERO stars... This company is horrible nothing but lies with them. It wasnt just one person, it was almost everyone from the place. The bus took 1 hour 12 min to leave and after i told the the person to be carefull because i had things that could brake easy inside. He said ok and hoped in the vehicle and i saw from inside the vehicle that he threw it onto the top of the vehicle hard. Im never taking this vehicle again. Apart from all the lies the service was horrible. It was hot in the vehicle and he only turned on the a.c for 3 min every hour. the driver got into a argument with another driver from the company because he didnt get payd and something about a car. He told him to tell no one because it was illegal and he would handle it at 5 a.m wen he gets to work. read more

This place sucks. Bad information. Bus driver was two hours late. Eric doesn't know how to run a business

This is honestly the worst company i have ever used in my entire life. I bought a round trip ticket from Pacomia to San Ysidro which was reversed for me to come back Christmas day at 6:30 pm. On the first trip to San Ysidro , i felt a little uncomfortable being packed with 5 people in a 3 seater row without our seatbelts and the windows cheaply spray painted in black. Our driver kept pulling over on the side of the freeway to reply to his Facebook posts and was talking on the phone mostly the entire time which was very scary while he was driving with one hand. When we reached San Ysidro the driver yelled at me to get my luggage which made me very confused because i didn't bring any in the first place. The worst part has not even begun. Two hours before I left my hotel I called their San Ysidro office and made sure my seat was fully reserved and i was told by the women that yes i can come at 6 and i would be good to go at 6 30 which was already reserved for me and already paid for .I show up early at 5 30 and reach the woman at the counter and she told me they had already sold my spot and there was nothing they could do about it. iKeep in mind this was Christmas Day and had my whole family and daughter waiting for me at home. I Begged the woman at the counter to call a manager on the phone that i could speak with so after 30 minutes of me begging she gives in and calls a woman on whatsapp who claimed to be a manager and all she told me it was not her problem and hung up. At this point there was a small crowd trying the encourage me that things would get better but at that moment i was Completely heartbroken that i was lied too and was now going to miss Christmas with my daughter. Atleast i ask for refund back to catch a uber back home and refused. After asking them multiple times they called me annoying and waste of their time. I told them i would have no choice but to sue this company if they refused to give me back a refund on a service they didn't provide. read more