Had a drain pipe clogged that was causing water from the kitchen sink to back up in a utility sink…read moredownstairs. Brian showed up and got right to work diagnosing the issue and getting it taken care of, going the extra mile along the way. Excellent work. Efficient. Will call again!

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

Sunshine Disposal has been good most of the time. We had trouble changing bin sizes, but worked…read morethat out after a week or two, but then recently we had more trouble. Our trash did not get picked up for 3 weeks in a row this summer. I called every week. We asked for a refund for 2 weeks. Melissa in customer service was understanding. There seemed to be some mix-up on the number of our bin and its location, but they have a NO REFUND POLICY. When I finally reached the customer service manager, Marlena, she refused to issue a refund, disputing there was ever any confusion, that we had not put our bin out on those days (we had!), and that eventually all our garbage was picked up, so they had fulfilled their service. I believe there were other bins at our pick up site that were also not getting emptied. The bees were terrible.

HORRIBLE COMPANY!!! Don't EVER do business with them!!!! My wife was driving down the freeway,…read moreadjacent to their garbage truck. Their back end was open and debris was flying out all over I90 and cars were breaking and swerving all over to avoid getting hit by flying debris. My wife was in the fast lane to get in front of them and before she could, two pieces of debris struck my front wind shield and completely shattered it. My wife filed a police report and we notified Sunshine disposal and recycling, and they basically said "too bad, so sad" and that this falls under the category of a "road hazard" (whatever) and they are not responsible in any way. They also had the audacity to say the road debris could have come from anywhere, even though my wife saw it fly out of the back of their garbage truck. BAD BAD BAD COMPANY!!!!!

I didn't think I'd find myself writing a glowing review of a septic pumping, but here we are!…read more These Fellas were prompt, courteous, efficient and honest. Best service in town!!

These guys answered our call right away and were available for a few questions we had while my…read morehusband was prepping for their service visit (we opted to dig to the tank ourselves). These guys showed up within a couple days, took care of everything they said they would, explained it all clearly, and left a clean invoice with no surprise charges. Highly recommend!

H&R Complete was the right choice for us!…read more Toward the end of winter 2019, we noticed that our fresh water looked like grey water. Turns out that our fresh water holding tank developed a crack which was evident by the sinkhole near one of the sides. H&R Complete was recommended to us by a friend, so we gave them a call. Herb came out to survey the damage. He brought in another contractor to supply the new tank, who was also incredibly professional. Together, they removed, excavated, replaced, and hooked up a new concrete vault. I've recommended Herb (H&R Complete) to anyone who has had issues with septic or freshwater vaults. Thanks, Herb!

I've used them twice for pumping. Very responsive and fairly priced. I highly recommend them.read more

Rick's expertise & honesty saved me thousands of dollars! I didn't know where to turn or who to…read moretrust when the first estimate (a rooter crew/company) aren't plumbers, and they're saying it's septic issue. When I called Rick, he was able to explain a few different possibilities after I explained what was happening, and it would have cost me many thousands if I hadn't called him. They checked up on me after the fix, worked after hours, and on the weekend to make sure my problem was solved. Rick also has great, trustworthy connections if you have a clog that is not septic related. I will always call Tri-County Septic team first.

These people are all FANTASTIC! Friendly, reasonable, do…read morewhat they say they will do and then some, and when they say they will do it! It is really hard to find companies these days with such great attitudes, honest and knowledgeable. Too bad I can only hire them every 4-5 years! THANK YOU.

Very good experience with this company. I had a clogged drain in my washing room that backed up…read moreinto the wash tub and kitchen sink. They were able to come out within a couple of hours and get it fixed. Zach Wood was very polite and professional.

Justin came out and did a fantastic job. It was difficult for him to access under the kitchen sink,…read morebut he managed to do it twice since his first snaking did not completely clear the line. He said it was a challenge and I was impressed with his persistence. I can tell he takes pride in his work. Before I contacted Action Drain, I called Gold Seal because they offered a promotional drain clearing for $89. This was a few days before for the same problem. The guy said it was clear, but right after he left it backed up immediately which was worse than before he started. The sink would at least drain. In addition, when he reassembled the drain pipes, he screwed one connector on crooked so it leaked! I called to ask if they would return without charge since he made it worse. They said no. The service manager was supposed to call me but did not. Definitely a second rate company. I went with Action Drain based on Yelp reviews. I definitely recommend them.

Tom is very willing give discounts for cash but in return you don't get a itemized receipt with any…read moredescription of work performed at what rate nor any paperwork or warranty for the sewer holding tank pump he installed. When asked to provide at the minimum the the cost, manufacturers warranty on the pump for my fathers (83 yrs old) records he would not provide anything but how he gave a great discount (1000$ to blow out drain field pipes. 2000$ for installing a new pump) Tom claims the real issue is needing a all new drain field Do not do business with him

This guy is a complete con artist! I don't know how he can even have a business. We asked to have…read moreour septic hydro jetted in an emergency and he insisted not emptying the septic before hand. Right away after showing up he tried to sell us on replacing a whole new system for $30-$40,000 or repair job without pulling permits for cash for $10,000. When we asked him just to do the hydo jetting he attempt for 10 minutes and said we needed a new system. He still charged us and only wanted cash. Later after have a professional come empty our septic we discovered a busted pipe from him. He bad mouthed other companies when we said we got other advise the whole time he was at our house. I couldn't believe this guy still took our money and walked away after creating a bigger problem and watched us panic about what would have to do.

Vietzke Excavation has been an incredible partner throughout one of the most challenging times in…read moreour lives. After the Grey Fire in Medical Lake devastated our home, their team stepped in and supported us every step of the way--from the initial cleanup to excavation, water and sewer hookups, and even guidance through landscaping. Buck, Garrett, Aiden, and Nate didn't just provide services--they treated us like neighbors and friends, going above and beyond to help us rebuild. Their compassion, professionalism, and exceptional skill made a difficult journey feel manageable and hopeful. Their pricing was fair, their work was top-notch, and their dedication unmatched. We truly can't thank them enough or recommend them more highly. If you're in need of excavation or water/septic services, do yourself a favor and call Vietzke. You won't regret it. Thank you, Vietzke Excavation, for everything!

My wife and I were concerned about our sewer piping. We called 4 companies for an estimate in…read moresewer repair. We selected Vietzke trenchless after reviewing the prices and their knowledge. Vietzke repaired the problem within a week at a very affordable price. They overcame a lot of problems they did not anticipate .... without changing the price. All the employees were very knowledgeable and caring. We could not be more satisfied with the completed job. We highly recommend Vietzke for your sewer needs.

I cannot recommend them based on my experience, as they did not respect my property. Complete lack…read moreof accountability. On top of ruining my yard, took boulders without permission when asked to leave them in the morning, but Chris will try to make you think he did you a favor. Wish I listened to the one star review. They offer a discount to leave a 5 star review. It feels unfair to the community. Pictures of what should have otherwise been an unaffected area with the premium I paid for trenchless. I cannot emphasize enough, it feels like they do not care.

Kalin Excavating is beyond incredible and I would give them 100 gold stars if I could!…read more I plan to add a 400 SF raised concrete patio to the back of the house. I spoke with the Spokane Building Department engineers (in City Hall) and they recommended either replacing (with cast iron) or re-routing my PVC sewer line because of the shallow depth. They didn't think the sewer pipe could handle the load from the concrete. Time to call excavators! I had the pleasure of meeting with Chris Kalin. He is extremely knowledgeable, articulate, and incredibly polished for a man in his 30s. He has had many years of experience in his family's excavation business and now manages operations. Chris quickly determined that my existing sewer pipe was likely to tolerate the load, but said that if it did crack or even collapse (the latter is unlikely), he could replace it with a thick-walled HDPE pipe using a trenchless technique. I was concerned about limited future access to my sewer pipe due to hardscape features, but he said they would simply hand-dig down to my sewer line to avoid damage. If it would give me peace of mind, he was more than willing to do the work now. The ballpark estimate was $7-8K. But he emphasized that he didn't think that 'preventative' pipe replacement was necessary. Chris Kalin chose to prioritize MY best interest over scheduling a $7-8K job. (I was operating with the believe that replacing my sewer pipe was necessary and I would not have been any wiser without the education that he provided.) THIS demonstrates his honesty and integrity. But this wasn't the end of our meeting! Our conversation continued for another 45-minutes. He educated me about the drainage system for my abandoned septic tank, the history of sewer lines (in the 1800s they were made of wood and he had a sample!), and the details of the trenchless technique. He showed me a sample of the thick-walled HDPE pipe that he could install in the future, if necessary. He also has concrete experience, so we discussed the challenges that my raised concrete patio poses and the specifics of how to mitigate these challenges. And, he gave me a couple of recommendations. Of all the folks that I have spoken with regarding my project (including the city engineers), he was, by far, the most knowledgeable AND the most willing to provide me with in-depth education. Chris lived up to the Kalin promise . . . I received an expert who was deeply passionate about his work and delivered top-tier service even when he had nothing to gain in this moment. I asked for his business card, but he needed to restock his truck. He promised to drive over the following day and deliver one and he kept his word. I cannot say enough good things about this man. Honestly, he is the kind of person I would welcome as a friend. He is just that awesome. If I have ANY future sewer needs, I am not bothering with other companies. I want someone whom I can trust. I am only calling Kalin.