I can't say enough good things about this company and their team! We recently moved into an older home and had both some plumbing concerns and improvements we were looking to make. Michael provided us with a full home inspection to give us peace of mind that all of our fixtures were working properly and in safe condition for the upcoming winter months. He helped provide us with reasonable pricing for replumbing our master bathroom shower and replacing 2 older toilets. While we didn't do the projects right away, we were able to call and request Michael for service as soon as we were ready to complete them. He had the shower plumbing completed within an hour and he replaced both toilets at what seemed like lightning speed with zero mess! Not to mention, he was extremely personable and made us feel confident that he was the guy to the job. I would absolutely recommend these guys for all your plumbing and septic needs! They're trustworthy and honest, something alot of other companies have a hard time competing with. Thank you Rooter Guys! read more

Josh and the guys are awesome! We've always received great service from this company and even though we're in Harrison, their prices have always been good. Highly recommended. read more

These guys are amazing. From the first call to the service guy who came out everyone I have spoken to is just great. Had my septic tank break and these guys came out within a couple days of the call, they do emergency and non emergency maintenance pumping, and Fred the pump guy was very knowledgeable and explained to me about the roots in my system and the dangers they pose for the future. Gave me tips to keep my tank maintained. Very good experience front to back. I would say to call these guys for and septic service or plumbing needs read more

This company gives beyond amazing customer service. Cindy answered the phone on the 4th of July while attending the parade - she had me scheduled for service the next day. Fred came to pump the septic - Dayton came to replace my pump. They were so thorough in explaining the problem and offering me several solutions. Honestly they went over and above with their suggestions and solutions. I highly recommend them! Nice job Team!! Diana Nottage Hayden Lake, Idaho read more

I spoke to Chelsey last week to set up a pump at my rental. She said her first available was today Tuesday. I asked her to call the property manager and she said ok, I gave her the phone number. Since the tenants don't really need to be there it was just informational so that the prop mgr can let the tenants know. This is something I've done with service providers multiple times through the years, it's never a problem. Anyway I just called to check the status today make sure they're going out there. She didn't remember who I was which is understandable then I explained everything to her to refresh your memory. I don't think she remembered anything and she never called the property manager. So now I just wasted a week and I called Little Stinker and they're going to get all my work. Some sort of reminder app or a pad and paper with "things I need to do" may help, lol. read more

Some of these reviews absolutely shock me, as my experience with this company couldn't have been better. I was having issues with my plumbing gurgling and the plumber advised me to call someone for my "grinder (septic) pump," as he suspected that was where my trouble was coming from. I have a large Saint Bernard who blows her coat twice a year and fur get everywhere, including the laundry. His suspicion was the fur clogged up the motor to the pump. I had gotten quotes from B&B ranging from $500-$650 for just pumping out the sludge (for lack of a better work). That didn't even include fixing (unclogging) the pump itself, as they "don't do that." United Crown would fix the pump but I would have to call someone else to drain the chamber prior to them coming. Frustrated, I called Rooter Guys (who were the only ones that did both). Not 30 mins later, Mike came to check things out. He was professional, drained the chamber, cleared the pump of the fur that had been jamming it and diagnosed a circuit issue being the reason the alarm wasn't notifying us that it was full. Unfortunately, he thought the pump might have been burned out and gave us a quote (2,500-3,800 depending on the pump we choose). That couldn't have come at a worse time financially for us. The next day their electrical Dept came out to look at the circuits. Jimmy, Austin and Junior couldn't have been nicer or more professional. They also came with great news. The breaker was stuck and once they got it unstuck and working, the pump and float monitors were also working. These guys could've easily taken me for a lot of money, but instead went out of there way to fix the problem and save me a ton of money. Who does that anymore?! It was so reassuring that honesty and integrity is a value this company stands by. I will absolutely be calling them again and would highly recommend them to anyone. read more

I called to get a price for getting a septic tank pumped and they refused to talk to me unless I gave them my information. Other companies I called give me a quote over the phone without having to have me give them my information. The gal that was on the phone just hung up on me, because I just asked for a price and didn't wanna give any information. I definitely suggest trying someone else. You may want to try another company who doesn't hang up on potential customers. read more

These guys came to the rescue again! I called this morning (very friendly receptionist) because the inlet and exit filters burst in the big freeze. I ordered a replacement kit and installed the 2 filters. But in the process, the inlet ball valve froze then wouldn't work. So I called the Rooter Guys. They said they could schedule me for 2 days later. About an hour later, Matt (Junior) calls me and says, "I can be there in a half hour." I met him at the office and he did the replacement in about 10 minutes! Super nice guy! Great company. You can't go wrong with this company! read more

We are giving a thumbs up to The Rooter Guys! Our drain from the kitchen and laundry room backed up and there was water and gunk everywhere. We bought this house new in 1996 and have only needed a plumber one time. Neither of us could remember who we called before. The first plumber listed in Hayden was really in Spokane Valley, couldn't come until Monday and didn't do drains! So, I called The Rooter Guys at 3:15 today (Friday) - about 15 minutes later Matthew arrived and did an excellent job. He gave us a senior discount - wonder how he knew we are seniors?? Anyway, we would highly recommend them! read more

I cant recommend the rooter guys. I called them last minute for a septic alarm to have my tanked pumped. They said they would make it happen. As the day went on they kept pushing me off, it Ibhad a back up into my basment. I also told told them I had about 25' of lift and was told bo problem. well when the guy came out he said that he could obly do 21' of lift. The only pumped about half the tank and was charged $670, still have to have someone else come out and pump the rest. I understand this was a last minute request, but they should have never agreed to get it done. read more

Matthew came to my house to unclog a toilet today. He was professional, respectful and friendly. The service was fast and the price was fair. I would call them again. read more

We had a fitting come loose and couldn't even turn off our main water line. My husband called these guys. They were here right away and fixed it for $300. I am so thankful to them! He did a great job and didn't price gouge us. HONEST & RELIABLE! read more

We had an evening septic backup. We called a few companies and ended up choosing The Rooter Guys because Matthew was willing to come out promptly. It was nearly 9:pm when he arrived, he worked diligently to clear the clog, gave us some suggestions for follow up treatments, and charged us the bottom end of the quoted price. We are very satisfied with this service and would definitely recommend Matthew and The Rooter Guys. read more

Had our tank pumped yesterday (April 14, 2021) and couldn't be happier with their service. Highly recommend them and a special Shout Out to Mike. Good job. Bill & Nancy James, CdA read more

The work they performed per my request was adequate but there was no "above and beyond." Companies that work hard at keeping customers and hopefully good reviews strive hard for customer referrals. I asked the technician if he could also give me an estimate on adding a recirculating hot water system in my crawl space as our water from the tap in the winter is ice cold for about a minute. He said he couldn't do it at the time of my service call but would mention it to his boss and come out within the next couple of days to work up an estimate. It's been 3 weeks and I made one call to him to find out when he was coming by. No answer and I have not heard from him or his company. I've moved on to a different company. I will never recommend this company to anyone. read more

I called The Rooter Guys on 4/26/22 regarding a problem with a heat pump water heater. I explained the problem and told the person answering the phone the manufacturer's name and the fact that the water heater was a heat pump. A service date was scheduled for a time frame between 11 am and 1 pm 4/28/22, two days later. I stayed home awaiting the The Rooter Guys service person. At 4 pm I called wondering what had happened to the service person and was told that the service person was rerouted to other jobs because The Rooter Guys don't work on heat pumps. The contact at The Rooter Guys said she had just been too busy to call and tell me I wouldn't be having a service appointment. I have used The Rooter Guys previously for septic pumping. Clearly they are way too busy so I'll be using others in the future. read more

I called for my garbage disposal and they showed up same day and diagnosed the problem promptly. However, their prices seem to be steep. He said it would be $425 for a 1/2 HP badger disposal and install. I looked online and saw the unit alone sells for $100. I asked why such the big markup and he said it was "commercial grade." He also said the next size- 3/4 HP would run about $800 with install. After calling several plumbers for a quote the Rooter Guys seem to be the most expensive and charge twice as much as anyone else. Def recommend calling around for a quote first! read more

Had the water heater crap out on us. Called and they made an appointment for the same day. They actually called and said they could come earlier. We really needed a new water heater he said. The one in there has been there since 2004. Didn't really have the $1800 to replace. So he was able to get it up and running. No guarantee it will keep running but was worth the gamble. Very nice service tech who worked quickly and gave me a couple options. read more

We were on vacation at our lake house with only a few days left before we headed back and our septic tank pump broke. Toby was so helpful in getting us back up and running before we had to get home. He came in an extra day just to make sure our job got done. Could y have asked for a better guy and a better company. Thanks for taking care of us! read more

Always quick to respond and willing to squeeze me in!! It is so nice to have an honest, reliable company to call! I would recommend The Rooter Guys for any septic, plumbing, or bathroom problems. read more

I bought a dishwasher from Home Depot and after declining to have it installed for $99 and finding it was above my skill level i called the Rooter guys. I had everything laid out and ready. Two guys showed up and spent approx 1.5 hours on it including a trip to the local Ace Hardware for a hose extension. I assumed about $80 an hour so i was prepared for about $150. The got done...didnt clean their mess from drilling a hole and promptly handed me a bill for $368. 2/3 of the cost of the dishwasher itself. Get an estimate from these guys first! Ripoff read more

We had the Rooter guys come out and look at our upstairs bathroom sinks and tubs. They have not been draining properly. Two men came out and the company said they would give us a quote for what needed to be done. The men came into our house with muddy boots and tracked mud all up or stairs and carpet upstairs. Then did not give us a quote and just pulled some hair out of the drains and charged us $125. They did not even use a snake to make sure they got everything! I will not recommend Rooter Guys to ANYONE!!!! read more

Called around for quotes & they had the best price by far. Nothing was said about cleaning my filter being an additional $225. I had asked the lady who quoted me if they could clean the filter & she said yes they could. She said nothing about an added charge. Mike the technician was a super nice guy & did a great job. He said they had new gals on the phones but didn't offer to honor their original quote. Next time I'll ask people for complete "written " quotes by email. In the end it was the same price as their competition. read more

Sunday service for a toilet leaking water into the house. Tech was on site within an hour. Worked the problem until it was solved without immediately going to the expensive repairs. Would use them again in the future. read more

December 23rd. Friday. 1:00 pm. Two days before Christmas and my drains are backing up. Floor is flooded. My regular plumber wasn't answering the phone. I took a chance and called The Rooter Guys. They sent out a technician within two hours. Mike showed up. Very professional and nice. Quickly diagnosed the problem. Provided a fair estimate. Snaked and cleaned out the problem lines. Flushed the lines. Provided recommendations for future maintenance. Very happy with the service he provided. Thank you. read more

These guys have taken care of our business several times. Always fast, efficient and professional. Mike has been especially helpful.