We just had Quinton out to pump our tank after what we were told was the maximum years between…read morehaving our tank pumped. As a quick background, this is the first home I have ever had that was not on city sewer, so I have no experience with septic systems. We have lived in this home for 3 years, and were just doing what we were told was the time period to have it pumped. Well... Quinton came out and got things set up and opened the lids of the tank. As we were making small talk about things and I was asking questions, he asked me, "do you really want me to pump your tank?" I asked him why he asked me the question. His response was that it was obvious that it didn't need pumping and wasn't really even close to needing it. I replied that it is likely that we would be selling the house next year anyways, so it would be a good thing to have on the listing that it was just serviced in October. His response was that it is required that he come out and do that within 90 days of closing anyways. After conversing and thinking about it, I decided that it wouldn't be the best use of money to do this twice within less than a year. I thanked him for his integrity and even though he will likely get paid for fewer hours today than he was planning on, he walks away with integrity and a repeat customer. One other piece of this, is that I was so anxious to make sure I paid for the service, I called and processed the credit card before Quinton got set up to completely open the lids. So, I paid for the pumping. He said that it wasn't a problem and we could just delay the processing of the charge, or put a credit on our account so that when we did sell and needed to have the tank pumped, it would be credited. I am super grateful to your team at Gobers and to Quinton. That guy deserves some serious kudos for his ethics and friendliness. He is a valuable asset to your team. Thanks!

Rick's expertise & honesty saved me thousands of dollars! I didn't know where to turn or who to…read moretrust when the first estimate (a rooter crew/company) aren't plumbers, and they're saying it's septic issue. When I called Rick, he was able to explain a few different possibilities after I explained what was happening, and it would have cost me many thousands if I hadn't called him. They checked up on me after the fix, worked after hours, and on the weekend to make sure my problem was solved. Rick also has great, trustworthy connections if you have a clog that is not septic related. I will always call Tri-County Septic team first.

These people are all FANTASTIC! Friendly, reasonable, do…read morewhat they say they will do and then some, and when they say they will do it! It is really hard to find companies these days with such great attitudes, honest and knowledgeable. Too bad I can only hire them every 4-5 years! THANK YOU.

H&R Complete was the right choice for us!…read more Toward the end of winter 2019, we noticed that our fresh water looked like grey water. Turns out that our fresh water holding tank developed a crack which was evident by the sinkhole near one of the sides. H&R Complete was recommended to us by a friend, so we gave them a call. Herb came out to survey the damage. He brought in another contractor to supply the new tank, who was also incredibly professional. Together, they removed, excavated, replaced, and hooked up a new concrete vault. I've recommended Herb (H&R Complete) to anyone who has had issues with septic or freshwater vaults. Thanks, Herb!

I've used them twice for pumping. Very responsive and fairly priced. I highly recommend them.read more

Brandon was efficient, thorough and most importantly, honest. He took the time to teach my husband…read moreand me the best inspection and maintenance practices, how to evaluate our system and what to do to keep it functioning well. He did not upsell - advising us on what we needed or did not need. We would certainly recommend to someone looking for an honest evaluation or cleanout.

Unprofessional, terrible customer service, if you like an old man arguing with you about saving you…read moremoney call Butthole Bub. They were a no show until I called 3 times and then they finally showed up 3 hours later with no apology and did they clean out my septic? I am not really sure, they were there maybe 10 minutes with their 1960's truck, and I paid a higher price than I was quoted. Wish I would have called someone that was professional and had up-to-date equipment (buy a new truck!) that was on time for their job at a discounted cost.

Kent WA Raptor did a full water line repair for me but they sure got close to my septic line and…read morestill hoping they missed. Had to make a deter. OneLine sure liked poking holes in my yard with that directional digging machine.. Still waiting for hard copy of my expensive contract Dan?? Did get a concrete hole bottom of my home that didnt get used. Waste of time and repairing. Ask to see the end results before they close things up...

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

I will not use American Septic and Pumping again. My husband and I were in the middle of…read morepurchasing a home and American was the company paid for the septic inspection. American said access to the septic well would be better if risers were installed. I asked about the price and they quoted $500. I said, "okay" to acknowledge the price but he never gave me a written quote, or asked my phone number or even my name. American owner proceeded to be on his phone half the time while I and the current home owner tried to ask him questions about the septic system. We came back to the home for a final walk through a week later to find American doing the work in the backyard, unexpected by me and the home owner. When I approached him that I hadn't asked him to do the work, nor expected him to be there (yes, I now acknowledge the misunderstanding of the word "okay"), he proceeded to call me a B*^%H and it was lucky my husband stepped in. We agreed to pay him for the work that his worker had done. The work was done in August, and we received an initial invoice in March. Yes, 7 months later. The bill even had an incorrect address listed for my husband and I. They never contacted me to let me know he was doing the work, and he was doing work on a property that I had no authority on because I didn't own it. Furthermore, after they completed the work, we smelled sewage odors every time we were in our backyard. My husband had to file down the risers where they had cut them unevenly so that the covers would fit snuggly and not emit septic odors. Bad customer service, bad communication, rude, and unfortunate workmanship. DON'T HIRE THIS COMPANY.

Dan our plumber was very courteous and knowledgeable. He listened to me and our concerns…read more Explained everything in words I could understand. He did everything he could to keep costs down. We've had Mainstream out three times over the last few years ( after the techician spent a good amount of time looking for ways to upcharge us. And they dont honor their maintenance contract!) costing thousands of dollars at very high interest rate! With Action I was at ease the moment he walked through the door. He even offered a senior discount! Much appreciated! If you need a plumber. Call ACTION PLUMBING!

Great people at action drain. My technicians were very professional and thorough. Sam was always…read morecommunicating any issues or ideas he had to help my specific situation. They were fast and repaired the leak within hours. Price was much lower than another company we had look at the leak and so was a no brainer to go with action just based on that and the impeccable service they provide every time!

Chase is the man. He showed up on time and got the work done as requested. Honest worker and gets…read morethe job done!

From the owner: Services both WA & ID. Can tackle all excavation needs -…read moretrenches, foundations, etc. Certified for septic installations in WA & ID. Specializes in underpinning homes.