Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose. read more

It was such a breeze working with Raptor rooter and plumbing. They fixed the faucet, replaced an old one with a new one, and switched out the old valves highly recommend them. read more

Raptor Rooter & Plumbing - Plumbing Near Me - Spokane Valley, Washington

Calem is extremely honesty and knowledgeable. He was on time and very friendly. I'd highly recommend asking for him to come out to your home. He' helped us with our grinder pump read more

Avoid this company they continually over charge for basic service call. They prey on people who don't know the field! They are overpriced- charged over $300 on top of the $175 service call just to remove the toilet without fixing it! Left the toilet loose and left, Said he had a Dr appt. So now no toilet available and no plumber to put it back to how it was before he got there! Didn't even give a bid to fix it! Spent $475 and the toilet is worse off than before he got there! read more

Had a drain pipe clogged that was causing water from the kitchen sink to back up in a utility sink downstairs. Brian showed up and got right to work diagnosing the issue and getting it taken care of, going the extra mile along the way. Excellent work. Efficient. Will call again! read more

This company sent a technician to my home to do some minor repairs before I moved in. Not only did he try to sell me on a 15 thousand dollar re pipe of my house that was completely unnecessary, but they also sent me an invoice a full 3 months later, stating that I never paid the bill, when in fact I had paid in full on the day of service! Never would I recommend them to anyone! read more

This is simply based on service. I called in the morning just at opening at 8am. The receptionist picked up promptly. And this is why I gave any stars at all. But the good news stopped there. She abruptly let me know they couldn't come by our home until 6 days later. It was urgent so I asked if we could be put on the waiting list, hoping that we would get bumped up. She repeated rudely that they couldn't see us 'till Thursday. I asked again if we could get on the wait list. Nothing. She had Hung up on me. Never again. read more

I'm new to areas and use yelp navigating area. I had a leak and searched yelp for best plumbing company with most recent reviews. Raptor Rooter & Plumbing won. Christina got me an appointment for next day service with Nate and she was very helpful and courteous. Nate arrived on time, was attentive and informative. Leak was fixed quickly. I had him give me estimate for washer drain and independent cold water spigot for basement. I agreed to job. In getting wall prepped for work he discovered other water damage that had led to black mold. So thankful to have drywall out and know a professional is making hookups right. The 2 part process in owning a home works best. One, make phone call. Two, write check. Thanks Christina and Nate for helping this process run smoothly. Money well spent! read more

These guys are on it! With a remote cabin at the far end of their service area on difficult terrain they were on the job within an hour, identified, consulted, and replaced a deteriorated pipe and had our Air BNB up and running in the same afternoon. I've used them multiple times and have yet to be disappointed! Don't waste your time shopping around. These guys are straight shooters. read more

Raptor Rooter & Plumbing - Remote location at the far reaches of their and anyone's service area; yet they arrived within an hour! - Plumbing Near Me - Spokane Valley, Washington

There are a lot of good things I can say about raptor Rooter. They were responsive and professional and fast. The plumber who came out and did the work on our house was professional and knowledgeable and kind. Overall, we are very satisfied with everything except one thing: the price. Other quotes came in at about half the price or 3/4 of the price. So, if you've got the money to spend or you're a little less, patient raptor is pretty awesome. Just keep in mind that this is definitely a situation where you get what you pay for. read more

We chose Raptor Rooter to come out to to diagnose and service our water heater because they are the ones who installed it two years ago. Turns out one of our elements was out. We were quoted $350 for the repair. The water heater fell under manufacture parts warranty. I asked them to use that but they didn't know how the warranty worked even though they are the ones who installed this water heater and carry this brand. I called the manufacturer to see how to go about getting my element under the warranty. The manufacturer told me the parts could only be obtained by a licensed plumber or it would void my warranty. I let the technician know what to do. The next morning, the day that they were to repair the water heater, I get a text from the plumber stating "Good morning Kresley this is Joe with raptor rooter. I know that the elements are under manufacture warranty but the two different prices are: If we supply the part: 707.68 And if you were to go get the parts: 505.32". We talked on the phone and told him I was confused why the price jumped and he stated that it was because he misquoted me initially. He also seemed very annoyed and inconvenienced that I was asking him to get the parts under warranty instead of me having to pay for those out of pocket. I text him again with the manufacturer warranty instructions. 10 minutes goes by and then get another text "So the price for us to replace them with a 10% discount would be 636.91 that's what my boss just told me the price would be". In less than 24 hours their price changed 3 times. He mentions the 10% discount because they had to reschedule my initial appointment with them twice. Once for double booking the next for them running extremely behind. I cancelled my appointment with them and had Shaw Plumbing come out the same day. They were upfront, stuck to their estimate, $470, and mentioned if they were the ones that installed the water heater in first place, this kind of service call would have fallen under their 6 year warranty and would have been fixed at no charge. read more

Raptor Rooter & Plumbing - Plumbing Near Me - Spokane Valley, Washington

Zach was excellent. He diagnosed the problem, fixed it in a reasonable amount of time and was helpful in every way. I highly recommend him and Raptor Rooter. read more

Had a slow draining shower drain, so I called them to see if they could help. I chose Raptor because I saw that they were a local family operated business. Not an emergency, but they immediately responded, and were able to come out the same day. They solved the problem right away, and were so professional and friendly. I will definitely use them for any plumbing problems I may have in the future. Yelp profile still shows San Diego location, but we just moved to Spokane, and glad to have found a honest and reliable plumbing company here. read more

We are very pleased with this company from first contact to last. Very professional, courteous and beyond wonderful customer service and communication. They came out the very next day and helped solve our issues. Definitely recommend this company! read more

I don't know how this company got any good reviews.We bought a new home through Hayden Homes and this company did the plumbing.Our toilet was leaking out around the bottom and they came back and supposedly reseated it. But they put a lot of chaulking around the bottom to seal it which meant the new leak took longer to show up and the floor completely warped from all the water before it got so bad it leaked despite the caulking. Can't even seat a toilet properly. Don't use this company. read more

Calem did an awesome job fixing our aggressively clogged sink. He was so kind to our curious kiddo, and did the job in 1/2 the time he projected. He explained every step thoroughly and gave us a very fair price. Thanks, Calem! read more

Thank you for the full refund THIS COMPANY IS A JOKE!!! Charged $400 for a service call on a clogged kitchen sink. Came out snaked the drain said it was frozen could not get the auger to continue in the pipe and then said a quote of $1600 to thaw the frozen pipe. Not even an hours work performed. Contacted another plumbing contractor, he came out, snaked the drain and continued until it cleared. Drain was not frozen !!! read more

I managed to plug a toilet and sink in less than 3 days. I contacted Raptor Rooter. Nathaniel did a great job taking care of my problems. I tried looking on YouTube to help and made things worse. My new words to live by " when your plumbing doesn't work just CALL THE MAN", it will make life much easier! read more

Nick Edmonds came out and did some work removing and replacing 3 toilets for us. He was punctual, polite and hard working. We had 1 existing toilet that was installed very poorly and he had to do addition work to get the new one properly installed. Rarely have I seen someone work so hard and attentive to make sure everything was as it should be. He offered professional insight to a few other jobs I had in mind. He was honest and upfront. If/when anything else comes up, I won't hesitate to call Raptor Rooter. read more

We had a block in our plumbing, causing water to back up in our sink downstairs. Technician Joseph diagnosed where the block was really quickly and knew what to do..Then recommended a preventative maintenance solution to help keep our pipes clean. Great Job! read more

Brett provided us with amazing customer service today! He was awesome! We inquired this morning and received a quick response and were scheduled for later the same day. I'll use this company every time for our plumbing needs. read more

Raptor rooter fixed a pipe under my trailer fine but did not replace the heat tape or insulation on the new portion of pipe

We had two leaky hose bibs and an in-line valve outside the house. Thought maybe I could do the job myself but the plumbing is old and I wasn't sure what I needed to do for outside plumbing in potentially freezing weather. I called a few sprinkler companies and they were booked way out. The one that services our system suggested Raptor so we called and had Caleb out the next day. Without any drama he outlined exactly what he would do and got it done quickly. The workmanship looks terrific and the valves all work perfectly. I would have done a terrible job since certain things were needed to deal with freezing conditions and which I knew nothing about. Caleb was easy to deal with and explained the process clearly. I was a bit taken aback by the cost, but the quality work, the equipment needed to properly account for outside weather and the guarantee/warranty made it worth it. Happy that our outside plumbing is up to date. read more

We were so pleased with the service we received from Calem and the woman who answered the phone, when we thought was an emergency, turned out to be something less than a catastrophe. Our bathtub faucet wouldn't turn off and water was just going down the drain, literally and figuratively. Calem was able to come out right away w/the part we needed, fix our faucet and explain what we could do if we had a future problem. I would highly recommend this company! read more

Avoid using this company unless you want your problem to be worse and pay an exorbitant amount of money for nothing fixed. My mothers shower was leaking so we called raptor rooter. When the technician arrived he took the shower valve apart broke a screw off which intern made that leak worse put the cover back on and left saying he would be back with a needed part. He never returned until many days later and the shower had been leaking significantly worse in the meantime. was not to mention he did something that stopped the cold water from being available so The water was scalding hot. The bill was $350 for nothing fixed. They told me it was a free estimate which is why I hired them to begin with but once he was here and had tried to find the problem he said the diagnosis would cost $350 which we had to pay. Avoid using this company at all cost! read more

Avoid Raptor Rooter unless you want a very expensive hassle. On Monday afternoon I called to ask about availability for a simple kitchen drain cleanout service. It was about 2:30pm and I was told yes a tech was available and would be there between 2:30 and 5pm. I already had an appointment scheduled for the following day so based on this expectation, I cancelled my other appointment. (Actually this was also based on my other expectation that pricing from Raptor Rooter would be fair.) Turns out, I regretted not keeping my other appointment. At 5:30pm nobody showed and I hadn't heard from anyone. I called dispatch to inquire and later got a call from the technician asking if I still needed service. Yes I did of course. He finally showed up at 6:15. I believe had I not chased this down I would not have seen anyone. This was a hassle but is not even my big problem; at the end of the day he did his job without issue. My big problem is with the price. The other appointment I canceled was for a simple drain cleanout special for $79 (regular $149). Imagine my surprise when my Raptor Rooter bill was $410 - nearly triple. (Gulp!) This equates to over $500/hr! The service was nothing special: it was completed in under 45 minutes and only required 25' of snake (according to the tech). It was not scheduled after hours, was not an emergency, no special tools were used and no extra plumbing was done - and no special pricing was mentioned at the time I called to schedule. I've hired Raptor Rooter several other times in the past. My last call to Raptor was about a year ago. At the time the bill was for double the amount of time the service actually took. And at the time I had to take steps with Raptor Rooter to resolve the bill. I will say at that time they did correct it, but only because I pressed the issue. Coupled with my current bill this now seems like an unsettling pattern of incorrectly/exorbitantly inflated pricing. Is this a coincidence or is it Raptor Rooter policy to overbill customers and hope they pay without complaint? I encourage you not to find out and avoid calling Raptor Rooter at all. Raptor Rooter claims they don't have hourly rates, only flat rates. When I bring this up to them they just parrot "flat rate" and seem incapable or unwilling to understand my problem with the overall price. As of this posting I've sent an email, a text, left several messages, and been passed off several times on hold with them. Nobody has texted, emailed, or called me back. Raptor Rooter is at worst prone toward unethical pricing and at best not an affordable company to do business with. Unless you are wealthy and don't care, I would just steer clear of Raptor Rooter altogether. read more

I did not have enough praise to give to Raptor Rooter & plumbing! My family suddenly lost all water in the house yesterday. We have a 2 year old and 11 month old in the house so water is sort of important. We called Raptor and they were speedy, knowledgeable and really cared about us and getting water flowing again. They took the time to even educate my 25-year-old niece to the world of cisterns and wells. And to top it off they were totally financially reasonable! Thank you Nate and Chris for making this stressful situation a breeze! read more

We just moved into a new home and wanted to change out all of the faucets. We also needed a new and quieter garbage disposal. They inspected the spaces, grabbed their tools, and got after it. Additionally, the guys went above and beyond to tackle an unforeseen situation with 3 of our bathroom sinks. They were professional, fast, and affordable. I definitely recommend Raptor Rooter and would use them again. read more

Very professional ,friendlily and knowledgeable! Unlike am unnamed company (hint precious metal Seal) their prices are fair and reasonable. read more

I am SO impressed with everyone I dealt with at Raptor Rooter Plumbing. Kristina in the office was wonderful to work with on scheduling and telling me which technician would be going to my rental. The renter thought they cleared the plug but we decided to have it checked out. Jason was thorough in troubleshooting but could not get it to replicate the issue. He was polite and explained what he tried to the tenants. He assured them he could come back if it happened again, just call but he felt the issue was resolved. And he did not even charge for a service call. Raptor Rooter Plumbing is on my repairman list. I will call them for all my plumbing needs!! read more

was really unhappy paying over 800.00 to replace a wax ring, and a emergency shut off valve. called originally to just pull toilet and snake drain. said he couldn't do that due to age of home????? and the pipe arrangement. tried to up-sell me on everything. in the end drain must not have been snaked, cause problem came back. called drain specialist here in Spokane and they pulled toilet, snaked drains, fixed the issue (which was not that far down actually) and only charged 270.00. not called raptor rooter ever again. read more

Came by at a reasonable time. Could not figure out how to shut my water off. Wanted 600.00 to have them contact the city to have them come out a shut off water for a simple toilet back up. Hired another plumber, they had no problem with the water whatsoever. Took them under and hour to get problem fixed for under 200.00. Do not call Raptor Rooter unless you have won the lottery or money to burn. I used The Drain Specialists 509-467-5555 call them, you will not be disappointed! read more

Great response time and helpful knowledge staff. My water heater was replaced with no fuss and done professionally. I would 100% recommend Raptor rooter to anyone in need read more

I had a garbage disposal installed, along with many other plumbing issues. As a single woman, 1st time homeowner believes what I was told about the job. I did not use the garbage disposal for a while after I had them replace it. When I did flames, shot out from the switch. Call the on call emergency number and was told that I could not get anyone to take a message till 7 pm, and it was 12:30 pm. Shut the power to my house off because I didn't want to have it catch on fire. And yes, it was winter. When I spoke with the office chick, she rudely told me it worked. And that it is my problem. Had an electrician come and replace a light in my laundry room and to see what was not working with my garbage disposal. The plumber hooked up the switch correctly but hooked it up to the disposal backward!!! Raptor Plumbing should even be able to take the trash out!!!!!If I could give 0 stars, that would be to high!!!!! read more

Professional, highly recommend, wire covers on their shoes! Timely , self explanatory, price was reasonable read more

We had Raptor Rooter out to our house twice this week: once for an estimate to replace our old, broken water heater, and then again a couple days later to actually do the work. The estimate was very fair for everything we were getting, and I was pleased with their overall service. David has helped us both times, and I felt very confident in his abilities and what he was telling me from the moment he started talking to me. I never felt pressured to do anything I didn't want, and I felt like he absolutely knew what he was talking about and would take good care of my needs. He and Brason came out today to do the water heater replacement, and they were punctual, had everything they needed, and they stayed true to the estimate. We purchased the Raptor Titanium membership plan, and for what we're getting, it's going to be absolutely worth it. We're so happy to have hot showers again and to be joining the Raptor Rooter family! read more

Showed up early for our appointment (after calling first) which worked out great for me. Diagnosed the problem, explained it to me, and gave me an estimate. Finished the job in about an hour, and i have had no further problem. Professional, prompt, friendly and polite. Recommend without hesitation. read more

The plumber showed up wearing the popular UnMask Covid mesh mask and made the situation worse by somehow leaving my toilet running every 3 to 5 minutes until he returned a few days later to fix it so I could sleep without water rushing noises waking me up every night. The warranty company charged me a second $75 fee because this plumber reported that nothing was wrong and, although I've left four messages to discuss this, they refuse to return my calls. If you want shoddy work and zero accountability then this is the place to waste your money. For me, I spent $150 of my VA disability to be treated horribly. read more

From the unexpected after hours response to super fast, friendly, professional service at a great price, highly recommend!

Excellent care and service. Very mindful of our budget and helped us save our water heater! Thanks to everyone from the receptionist to the technician. read more