I chose this company based on their online reviews, but after my experience, I seriously question…read morehow accurate those reviews are.
From the beginning, I made it very clear that I wanted 100% communication and no misunderstandings. The salesperson assured me the entire project (windows, gutters, shutters, etc.) would take about 2-3 months. I was aware I was paying above average, but I trusted their reputation. That turned out to be a mistake.
The problems started right away. I assumed measurements were taken during the initial visit, but they weren't. I had to take time off work for another appointment, and the person they sent was in and out in about 20 minutes.
After that, communication completely broke down. I had to repeatedly call just to get updates. Months went by with no clear timeline for installation. Every time I spoke to someone, I got a different answer. The office staff seemed completely disorganized, and emails were confusing or contradicted each other.
Eventually, I spoke with managers, and even they admitted there were mistakes and miscommunication. But nothing was actually resolved. When installation finally happened, it was poorly handled. They sent only one person to install gutters, which was inefficient and unprofessional.
To make matters worse, they somehow retained my payment information and charged me without my authorization, which is extremely concerning.
At one point, a manager apologized but then started mentioning that if I canceled, I could be legally responsible. That is when I completely lost confidence. It felt more like a threat than an attempt to resolve the situation--especially considering they had not fulfilled their obligations despite receiving a large deposit.
They later came out to take pictures and "check" the work, but it felt like they were trying to protect themselves rather than fix the issues.
I have lost an unbelievable amount of time dealing with this--taking off work, making calls, and sending emails. To this day, I still have an issue with one of the windows. I reached out again and received a response that made no sense, and I still have no real answer.
Also, their "lifetime warranty" is not even through them--it's through a third party, which was never clearly explained upfront.
Overall, this has been an exhausting and frustrating experience. I strongly recommend being very cautious before choosing this company and considering other options.
Look for the response towards any complaints they're completely generic. They don't even give at least any kind of explanation as to why of things occurred. I would take my business elsewhere. You're gonna get robbed. They're charge you an astronomical price for something that anybody else could've done much cheaper.
