By far the dumbest group of people I've ever encountered. Measurements are way off, horrible…read morecommunication, over 4 visits and still no suite.

Although the workers are nice to their customers, this place will not be worth your time, energy,…read moreand money. I was in my friend's wedding and every time I went in to get it checked, it didn't feel as if any alterations were done unless they were the wrong ones. The pant legs were good one week but needed more waist room and then the next week the legs were too long and the waist hadn't been adjusted. I spent $300 to buy the suit and another $210 in gas money having to continuously go in to the store which was excessive. I was told "you should be able to walk out with it and not try it on, but you can if you want to" and every time I tried it on, it didn't fit right. There ended up being a hole where the seating room is and there was no time for further adjustments since it was the day before the wedding after weeks of going into this place. The hole got bigger as the night went on and the other groomsman also mentioned how the sowing on their pants were cheap quality. You don't get your money's worth from this place and in the end, you most likely won't be happy with the end product.

Being a "no longer high school skinny" kind of guy, I find myself shopping in the Big & Talls of…read morethe world, thanks to these kids today who insist on buying clothes much larger than they need in an attempt to look cool. They forget what that does to us folk who actually NEED to find that (ahem) size extra-MEDIUM. This was my first time visiting here and I was more than pleased to find a larger athletic wear section that I had expected, assuming that this store would focus mainly on casual and formal attire. As expected, the clothes are a bit higher in price, but hey, ya gotta pay for that extra fabric, dude. Our salesman was very welcoming and stayed with me throughout the duration of my visit, although I told him that he could tend to anyone he needed to and check back with me. Note to all you shoppers out there: be respectful and don't monopolize the attendant's time while you're still in the consideration stage. He was even kind enough to give me the location of sister stores, if I couldn't find what I needed there. I also find that to be a pleasant surprise, because most times, they will offer to order it for you and keep the commission. He was obviously more concerned with my satisfaction, for which, I am extremely grateful. I will definitely return.

First, you need to know that I am a 62 y/o man who stands 6'5" and weighs 347 so my clothes will…read morealways bcome from what I call the gay boys stores. Big and Tall stores are all different across the country but yes they have similarities but their locale matters. I have known and shopped for years at DXL on Olentangy at Henderson. The particular day that I went and found the DXL at Polaris I discovered that the location of the store matters most definitely with inventory numbers and product. I was headed to Men's Wearhouse at Polaris not knowing there was a DXL there oh. I am so glad I went a couple blocks away and found this particular DXL. And the days the pandemic it is difficult, I believe, for businesses to have a legitimate and full staff. I walked into the store and it was packed honestly. I saw one lady working with customers and working and running around but I just thought there were other employees working! However, this lady, Stephanie, was the only employee working this particular day. I was in the store shopping trying things on and enjoying my experience for more than an hour and I will attest that this lady would be the best brand ambassador for DXL ever. The store only got busier over the course of time that I was there--and she never stopped. Stephanie created an impression upon me that now has me connected to the Polaris DXL. Her calming professional Style and ability to help everybody the way she did this day proves to me that she really does know what she's talking about and cares about each and every customer. I'm sure I witnessed all of this even though she is overworked and probably underpaid. The inventory in this store is larger greater than what I consider the inventory to be at the Olentangy Henderson Road store. Perhaps it's totally do two more square footage here at the Polaris store but it's definitely more appreciated Yes, as every retailer there are those specific sales and incentives to get you in the door and to get you to buy one that will encourage you to purchase more but it's still acceptable and encouraged for someone like me that has to spend thousands a year on clothing for play and for professional work. The cleanliness here in the dressing room area and in the area where shoes are found is unbelievably totally organized and cleaned beyond what I ever would have thought. There is one employee, Stephanie, that is doing it all and let me tell you this particular day with the crowd that she had in there and it was consistently staying busy she really did do an amazing job Granted that I did not know that Polaris had the DXL but I am thrilled that I ran across it as I'm driving in the area.

This place has the best customer service hands down! I ordered pants online that were too large and…read morethe store took em in for a full refund and also helped order the new pair in club (shipped to my door free of Shipping charge). The willingness of this company to make sure their customers are satisfied will keep me coming back every time!!!! Thank you

I went in on two occasions, the second being an appointment in order to finalize on a suit for our…read morewedding, we were looking to purchase 8-10 of the same suit. While the place wasn't very busy at all, the guy helping me appeared to do anything but help. First they didn't have the correct sizes/colors and matching pants for the suit separates. While I was looking to decide on something that the whole wedding party would wear I was given a Frankenstein outfit, jacket of a different color, pants of a different separate, and a vest of the wrong color...all while being told "but this will give you an idea and then we can order it all for you".....nope! To top it off the suits are pretty dated, if you are just trying to go cheap this is an option for a suit, if you want something more modern better go to Mens Warehouse or Macy's...both of which were a far better experience.

Amazing selection and friendly staff! I could spend 2 hours in this place which is saying something…read moreas normally I hate to shop and if I could win a shopping spree to any store it would absolutely be here. I live in Tempe, AZ and they have no stores this far out west so it was awesome to actually get to try stuff on even when we wernt planning on buying for a few months in some cases just so my wife and I can see how things actually fit in person as its a major pain having to guess and hope online and then have to spend a week shipping it back for an exchange or eat the shipping twice for a return.

The service was amazing at this level location. I knew what I was looking for and what I needed…read more But finding it? A nice lady asked if I needed help. Told her what I was looking for. She said right this way. Told me where the dressing rooms were. I tried on some pants. Got three pairs. I was looking at getting some boxers. Now that section of the store is confusing. I nice gentleman walked over and showed me the different types. Very helpful. I ended up buying two 3-packs and a single pair. The value is nice. A lot of people complain about the no hassle guarantee but I have never had a problem. I have bought in store and online. Wash your clothes according to the tags.

Went here a couple weeks before I was a groomsmen in a wedding they took over 2 hours for…read moremeasurements. Whatever that's fine a little crazy but not a big deal. They were really short staffed which I understand however I made this the absolute easiest for them anyone possibly could. The day of the wedding I just got back from vacation and the suit was so unbelievably wrong. The pants could've fit 4 of me. The shirt was too big and the jacket was too small. So I ran back to the store hours before the wedding and this wonderful lady did the best should could to help me. However I was only given a $20 gift card for the next time I visit. I didn't even get my suit and they gave me $20.... Please avoid this place at all cost.

Horrible customer service, employees seem like they hate their job, must not work on commission,…read morepeople don't seem like they want to make a sale, was in there 45 min and no one ever asked me if I needed anything or if they could help me, used to work retail and was a manager... I'm appalled

I purchase pairs of pant that was on sale $21for my son. The pants was too big he took them back to…read moreexchange them for the correct size,because the pants was no longer on sale he had to pay the difference of $25.in which total $45. They do not tell you this when purchasing sale items and it is not stated on the receipt you will have to pay the difference once the item no longer on sale. Buyer be aware when purchasing anything on sale and looking to exchange it and it is no longer on sale you will have to pay the difference. The worst return policy i have every seen. Do not try to reach H&M by phone you will speak with someone who does not understand English very will. I will probably never shop there again and it was one of my favorite store. Just be aware when you want to return something.

Things that make you go HMMMM - such as this H&M store…read more Sexy store where Barbie sometimes buys lingerie and girlie clothes, and she browsed here forever... and I do mean for quite a while, while I was on the second floor checking out all the boys stuff. It's kind of expensive but they do have quite a few deals and some cute stuff especially for girls and Barbie and loved her shopping experience here and even bought a couple things. I would give it a 3, but she says 4 or more, so 4 it is.

Thank you to the clerk that was nice enough to take 10 dollars off my purchase when my star money…read morewouldn't work for some reason!

Macy's is a staple. They have a huge selection and plenty of sales. It's also a beautiful showroom…read more I was really tempted by the buttery soft cashmere sweaters on sale for half off, but I wanted my mom to try one on before I bought her one since that's a higher value item. I was able to find a lovely pure cotton sweater at a good price for now. I love finding more natural fabrics. Hopefully I can come back soon.

Great products but completely useless staff. Gentlemen working there totally unaware of how…read moreproducts fit (size width). Can't even point people to newer models. Understand it's an outlet location but if you have staff there they should at least know more than zero.

We drove to Polaris specifically to go to this store. There were no other customers in the store…read more The young woman working there was rude, inhospitable & absolutely unsuited to work in retail or probably with the public at all. We will never return.

If you want me to come here regularly, it's not gonna happen. You must be jaking if you think I can…read moreafford that. But sometimes, I totally will. It's actually a super super cute store which has a lot of fun things with nice peaceful, relaxing and positive messages on them - and especially images of adorable dogs on them, and who doesn't love dogs on stuff. I know I do. It's one of the nicer stores inside Polaris and one which me and Barbie like to stop at whenever we get the chance. Having said that it's not cheap - but it's definitely one of my favourite stores in Polaris Mall.

Beth Ann with Jake's Toggery provided great online customer service this past weekend. She was…read morequick to assist with my return. I will definitely shop Jake's Toggery online before shopping at Vineyard Vines just because of her professionalism!

great little store! wide selection of merchandise with a little something for everyone. employees…read morewere super helpful and sweet. will definitely return in the future!

Really great selection of things. There are items for every member of the family. The staff was…read moresuper nice and helpful with finding things. We had some lunch money to spend, and they were so kind and helped us combine ours into one transaction. I ended up finding something for everyone in the family. They have tons of Disney merch, and they even had things I hadn't seen online. I loved my experience here.