Went here a couple weeks before I was a groomsmen in a wedding they took over 2 hours for measurements. Whatever that's fine a little crazy but not a big deal. They were really short staffed which I understand however I made this the absolute easiest for them anyone possibly could. The day of the wedding I just got back from vacation and the suit was so unbelievably wrong. The pants could've fit 4 of me. The shirt was too big and the jacket was too small. So I ran back to the store hours before the wedding and this wonderful lady did the best should could to help me. However I was only given a $20 gift card for the next time I visit. I didn't even get my suit and they gave me $20.... Please avoid this place at all cost. read more

Horrible customer service, employees seem like they hate their job, must not work on commission, people don't seem like they want to make a sale, was in there 45 min and no one ever asked me if I needed anything or if they could help me, used to work retail and was a manager... I'm appalled read more

went to pick up my rental suit for my sons wedding. pants had a stain on them, the shirt wasn't ironed and my vest was too small. I love two hours round trip from there. then got my sons suit and pants had a hole under the pocket which we had to sew. it wasn't a good experience at all read more

Went here and asked them to take my measurements and they laughed and wouldn't do it. I needed a long list of measurements done but would've bought a blazer. Very rude. read more

I had a great experience here. The staff is wonderful. Jordan, Gabe, and Galina are rock starts!

We found out Friday our aunt was ill. My husband tried his suit on and it was way too big. We went in and they measured him for alterations and said it would be ready the next Friday. That night our aunt passed away. I called in the morning and explained, they made the alterations immediately for us and had it ready. Everyone was so nice and accommodating. Thank you for taking the time to help us and make this time a little less stressful! This is why we always go to MW! read more

Went at 11 on a Sunday when they opened. Staff was helpful, friendly and quick to offer advice on a few items I was adding to an outfit I already owned. read more

The afternoon of April 8th, we visited this store to purchase sport coats. Although this is prom season, the store was not busy. The girl that waited on my 95 year old dad & my 70 year old husband had absolutely NO personality. She definitely wasn't hired for her customer service skills. It's a shame to receive such crappy service when we spent over $600. read more

Brought my step son in to get him a suit for his 21st birthday. Was greeted upon entry and serviced till the very end. About a 90 minute experience and purchased everything to make a complete outfit. Shoes, Shoe trees, Socks, Suit, (w/alterations) Shirt, Belt, Tie, Tie bar, (another location) Pocket square Customers service was very good and patient and not too overly opinionated on fashion preference which was a big plus because I know what I like and didn't want to have to hear too much from the sales rep. Good selection and recommended for your starter or more business casual needs. read more

Rented a prom suit and it cost 257$!!! was expecting great material but just feels like a cheap suit and fitting was rushed would never rent or buy anything from here ever again read more

The staff is attentive and efficient. The store is always neatly organized making it easy to find what you're looking for. The prices are reasonable. If you want to rent a suit or a tuxedo this is the place. The prices are really amazing especially if you're on a tight budget. read more

What a crappy place. Horrible customer service. They cancelled our order without even calling. We ended up ordering something else but it's not what we wanted. That was when the guy decided he felt like helping us... We ultimately cancelled this order and went to Jos A Bank in Easton. They were SO great! Go there instead! I'd give negative stars to Men's Wearhouse Polaris if I could. Avoid this disaster of a business!! read more

Not a very quality experience. I bought two new suits from Men's Wearhouse, one of which was to be for my wedding. I had an average experience buying, not negative, but a little too much pushing other items I didn't need after I said i just wanted a suit. Afterwards they had mentioned you if you for an alteration its free on that suit for life. That is a nice selling point. What they don't tell you that it ONLY applies to that specific alteration. They sell you on the general convenience and don't mention the technicality. I paid for the shoulders and the sleeves, yet when I lost weight they said in order to bring in the jacket in the torso it was to be a totally new charge because it was a different part of the jacket. Are you serious? Paying for the shoulders all of the sudden doesn't apply to the something less than 12 inches away? What a joke. Let's just say I am not impressed. Claiming to be a store that wants customer loyalty for repeat customers, they certainly do nickle and dime you on already over priced items. I am good with paying for quality, you just expect service to reflect that price. Save your time and go somewhere that WANTS you as a long term customer. read more

I went in there to find something right below a suit in what to wear (since my last interviews I seemed over dressed). The employee that helped me did not care about my needs that I told him and continually tried to sell me a suit. I felt like he was just working for a commission and not what I needed. It was awful and awkward. He threw pants at me and I felt awful for wanting something below a suit. Fuck this place I just needed a nice dress shirt and nice pants I can work and move around in. Terrible awkward experience where the employees there roll their eyes at you. read more

I ran into the weirdest employee at this store. I believe her name is Sarah. She kept making weird facial expressions and not responding when I asked her questions. It felt very awkward. I tried on a few suits and left as quickly as I could. So strange. Never going back. read more

Mack was amazing!!!!! From the time my husband and I walked in the door to the time we left, he was attentive, professional and made our experience so easy! He is the guy to go to if you need anything suit related!!!!! read more

This review is going to be based 100% on the experience of picking up a Tux rental for a wedding. First off the guy working the tux area at time of pickup could not have been more incompetent and should be only allowed to be employed at McDonalds. He seemed to be in a rush just to get me out of the store. Upon giving my order to try on one quick glance let me know that the shirt was 3x too large, I wear dress shirts to work on a daily basis and range between and M or L depending on the cut, this guy has be in a XXL and tells me "oh it'll be fine when you tuck it in." After some discussion and his manager walking by saying the shirt is too big did he even acknowledge he was wrong....just argue with me about it....bad service. So he attempts to have me try on the vest over the wrong sized shirt....hey buddy the vest isn't going to fit right over this parachute you have me wearing. Once I finally get the correct shirt I was left to try on the shirt while the attendant disappeared......finally he returns asking me if I'm ready to check out, to which I reply "what about the pants?" Oh wait there are no pants in my bag and he proceeds to argue that the tux does not have pants.....until he finally looks at the order, makes some dumbass excuse then goes and hunts them down. After this debacle and getting the right sized pants, I never got to try on everything together in this chaos and after getting home I realize the jacket I was given is the wrong fit. I will be going back today to have them rush fix this, but will go to another location. DO NOT EVER RENT FROM THIS PLACE!!! 9/6/17 Update - Men's Warehouse customer relations reached out to me after my review. As I walked them through my experience they were apologetic and understanding of the issues I dealt with. They have since refunded 50% of my tux rental price. read more

My son went in today and had the same exact experience we had last week...nobody waited on him, he helped himself, then took 15 minutes just to check out. Apparently, nobody notified the store manger of their poor customer service yet. read more

I spoke with Iven, and I was very impressed with how quickly & accurately he was able to show me items I was looking for. I needed a new suit for a business trip, and I needed it before my 5am flight the next morning. He pulled about 5 different Suit Jackets for me to try on, based on my style preferences. He did the same with the slacks. He showed me the best sales & specials they were offering at the time, which is really what motivated me to buy on the spot. I will defiantly return, and I'll be asking for Iven! read more

Avoid this Men's Wearhouse like the plague - probably all Men's Wearhouse stores for that matter. I was just in a wedding for my friend in Pennsylvania. I do not live in Columbus, but was going to pick this suit up Thursday evening. The groom called me Thursday while at work and told me that Men's Wearhouse had made a mistake with where they had sent some of them suits and had to have all of the suits overnighted to Lancaster, PA (there were groomsmen from all over the country as my friend is in the military) so the groom told me that's what was happening on Thursday. I arrived in PA Saturday morning for the Saturday afternoon wedding. I wear suits/dress shirts very often and in addition to being measured and trying suits on at this Men's Wearhouse in Columbus, I directly told them my size that I buy that day that I got fitted (18/37 slim dress shirt and 36/34 trousers, slim fit 46L or traditional 44L) and somehow the shirt I received was at least 2" too short in the sleeve and the inseam was also at least 2" too short. When I went to return the suit again in Columbus, and tried to explain the situation to the manager that I was dissatisfied with the fit and asked them what their policy was in regard to that (I paid $175 for this suit rental, and I figured that I deserved at least half back as this was blatantly wrong), he tried telling me that if I didn't try it on the day that I picked it up in the store, there was nothing he could do about it. When I tried to explain that was not possible for me to have tried it on due to a logistics error on their part, he kept trying to give me the go around about how I had to try it on in store. He kept saying "well we're good, not great." So I asked him if I were to have ordered a 18/37 slim fit dress shirt and 36/34 trousers new from Men's Wearhouse, would they have arrived with sleeves and inseam at least 2" too short? He never answered exactly and kept saying "well, we're good not great." He finally offered to give me $30 back so I took it and left. Now I don't know about you, but if I go to a restaurant and order an expensive meal (the equivalent of a $175 suit rental) and they obviously give me the wrong order, should I have to pay for it still? I don't believe so, and because of this and the way I was treated at this Men's Wearhouse I will never step foot in one again. I am getting married this fall and I highly recommend SuitSupply or Combatant Gentleman for your suiting needs. If you are in Columbus, check out Pursuit in the Short North - you can work directly with the owner and he is very kind and I'm sure would be willing to take responsibility for any errors made on his part. read more

What is the point of taking measurements and getting every single suit wrong? Sara was nice. The other guys didn't seem to care that we needed 20 suits. Nor did the have any knowledge of what they were selling. read more

Every time we come to this location my husband and I get great service! Everyone is so helpful! We came here to get suits for our wedding last year and my husband comes to get suits for work and it's a great experience every time unlike when we have been to the Easton location. read more

Lazy service, and my suit did not fit as well as I hoped for my wedding. I came to men's warehouse thinking it would have been an upgrade from American Commodore. Guess I was wrong read more

Best customer service I've ever had. I was recently out of state when I was informed that I needed to return quickly for a funeral, but I knew my suit needed alterations. The Assistant Manager, Gary, and his staff bent over backwards to accommodate me in my situation. My suit was ready when I arrived back home and it fit perfectly. I plan on going back! -Ben H read more

After having a nightmare experience at AC at Polaris and reading these Yelp reviews, we were very nervous to check out Men's Wearhouse. However, they completely exceeded our expectations. We were seen right away and the friendliest person ever helped us set up our wedding. Lauren is incredibly awesome and knowledgeable. She dressed and re-dressed mannequins for me until I was totally happy with the looks for the groom and groomsmen. She offered really solid advice on what photographs well given my dress color and what would look best. My fiance and I walked out of there incredibly thankful we decided to go in there. read more

I don't normally write reviews but we have had an awful experience so far. We were greeted by a very rude employee that got agitated because we didn't place the suit order and had no idea if we were there for rental or retail. What we thought would be a quick fix, turned into two different employees ignoring us and not resolving the issue. Each claiming they didn't know what to do. Once they found his suit, we were told to wait for him to be fitted. After waiting 20 minutes and being ignored an employee finally noticed us waiting. The entire fitting the employee was rude and acted like it was such a hassle to do his job. I would like to add that we were never once rude to them or prompted this behavior. The only redeeming quality is one of the employees, Gary. When I couldn't get anyone else to help us he dropped everything to get him fitted and help us figure out what was going on. He was extremely knowledgeable and fixed a very unfortunate visit. read more

If I could give negative stars, I would. Went into the store once it opened back up after COVID to check out some suit rentals for my upcoming wedding. The gentleman helping us took us over to the suit rentals to explain which were available and the blonde woman, Sarah, rudely interjected our conversation and told us in a very nasty tone that the suit we are looking for was not available to rent. She gave us nasty looks and was very rude, and she wasn't even helping us. She was helping other customers at the time. I was in such shock that someone in a people person business would be so rude to customers, that I had to immediately walk out. I have never experienced such poor people skills from someone who works with people on a daily basis. We asked the gentleman what her problem was and he replied, "she's always like that". That's pretty sad that an employee refers to another like that. Just avoid going here at all costs, there are plenty of other Men's Warehouses to go to. read more

I'll start with the fact that I have spent thousands of dollars at this location over the past several years. Today my wife was making a return. Dave was helping her and he made several rude comments to the effect of "looks like your husband just needed something nice to wear once". This was very inappropriate and unprofessional. The items wear returned in perfect condition with a receipt 4 days after purchase. I will not spend one more dime with this company. read more

wonderful, helpful staff. very professional and great deals! i especially love gary the wardrobe consultant - will try to get you what will look best for any occasion and won't try to up-sell you. read more

So a disclaimer... I know nothing about suits or how to pick out nice clothes. But this store appears to have a great collection of amazing looking suits. The staff is helpful and friendly. Albeit, the older gentleman I had was incredible slow with everything. But he was nice and helpful so I can't complain too much. I thought it was a bit expensive, but having never looked at a suit anywhere else I can't tell you if it was more or less expensive than competitors. But they always have a decent deal, and I was able to get 2 suits (including 2 shirts, 2 ties, a pair of shoes, and a 3-pack of socks) for about $1200. The tailoring is well done and relatively quick. If you are looking to have a perfect fitting suit that day or night, forget about it. They need at least a few days to get the suit tailored. read more

We ordered 10 tuxes from mens warehouse polaris and they were rude, ungrateful for the business, and had terrible customer service the entire process. The only reason I went through with the rental was because i couldnt find a true charcoal gray tux anywhere else. They lost one of our groomsmens measurements and I was told that they could look through their hard copies but it would be easier to have the person come back in. Easier for them maybe....very inconsiderate for the customer spending over $200 for their tux to make an extra trip to the store for something they've already done. They also delayed my wedding. One of our groomsmen had tried their tux on two days before the wedding and everything was great, tried on a gray jacket and gray pants. Well apparently when the employee put his tux back into the bag, he mixed up the pants and put black pants into his tux bag. At the advice of the employee, he didnt open the bag until he went to put it on.....30 minutes before we were supposed to be taking pictures. When the store was called about this, they apologized and said someone could come pick them up. Come pick them up.....it was THEIR mistake that the customer left the store with the wrong order, and they wanted US to drive 25 minutes to their store, and 25 minutes back to the wedding venue, pushing pictures/our weddnig ceremony back. After a heated discussion, they agreed to have an employee drive the pants out to us. When my husband turned his tux in the next day he was barely offered an apology....let alone money back for the disaster they caused....and was told "everything worked out didnt it?". Do yourself a favor and don't waste your money here. read more

I haven't rented a tux for quite some time but the experience with Men's Warehouse was awful at best. I'm not sure why they do a fitting but I think a child that has never used a tape measure could have done a better job. For the total wedding party of 8 suits they had one that fit rather well. One problem is that the individual renting the suit thinks the fit is good enough because they don't want to create a conflict. The problem with this is that wedding pictures are very expensive and when you have many suits that don't fit well it stands out. I felt that Men's Warehouse's only concern was getting you to walk out the door with the tux saying that that's good enough. I will never do that again and would recommend that any wedding planner to have the men buy their suits similar to the way the bridesmaids buy dresses. You can buy a fairly good suit from JCP from 2-3 hundred dollars. My tux was close to $200 and the fit was awful. I was told it had to be returned the day after the event or I had to pay a $20. a day late charge. I could go on with many issues with the rentals. read more

Came to this location after receiving horrible customer service at the Easton location and it has been fabulous every time. Purchased 10 suits for my wedding. Tried to get alterations done at the Easton location since it's only 2 miles from my house, however, ended back up at this location because of receiving terrible customer service once again. They helped me get a vest rush ordered and exchange out a suit size as well as send in a couple suits for alterations. David O, Greg Warren, and Ivan rock! read more

I don't normally feel compelled to write reviews but after my experience at Men's Warehouse by Polaris I want to. I rented a tux from them from for my prom and from the start it was an unpleasant experience. The employees were all very rude, pushy, and annoyingly sarcastic. There was a great deal of confusion that developed during the rental process and they would not answer my questions. One employe told me "did you get what you wanted or not? What's the point in asking questions if you got what you wanted?" Many of them also did not seem knowledgable about the rental process. I am normally pretty chill and understanding when it comes to buisnesses and try to give them the benefit of the doubt. However, my experience was equally bad every time I went in. I don't know if all Men's warehouses are this bad but this one is horrible. I will never go to or give a Men's warehouse my business again and I urge all reading this to do the same! read more

Went in to the store to set up what they call a "group number" with the outfits we had picked out for all the groom/groomsmen in my wedding to ensure when each guy went in they would have the correct outfit. One of my groomsmen ended up with the wrong color suit which I didn't find out about until day of and in turn ruined my wedding day pictures!! Something that can never be corrected! We spent collectively $2000 there not to mention my $2000 grand in photography that was ruined and they want to offer a free suit to "fix" the problem. I would HIGHLY recommend to never shop here especially if it's for an important event in your life!! read more

I along with all of my groomsmen ordered our tuxedos, and had them picked up at this location. 9 of the 10 tuxedos were wrong sizes and when I say wrong I mean not even close. I was assured by a gentlemen that worked there whose name was Samuel that he work make sure everything was beyond perfect for the wedding day. Well it wasn't when we got our clothes on of the groomsmen shirts was 3 sizes to small. I spoke to the general manager David and he was beyond rude. When he finally got to our venue he didn't even acknowledge my existence. Honestly me giving one star is being way to generous and I won't ever go back unless MENS WAREHOUSE learns how to higher more knowledgable and RESPECTFUL staff. If any one from coorparate is reading this please reach out to me because I'm beyond upset with the way this store handled this issue. What happened to owning up to mistakes????? HORRIBLE read more

Oh my goodness. I could not begin to tell you how amazing my experience with the men's Wearhouse was. my wedding passed a couple of weeks ago and when we came to pick out our tuxedos, the girl quoted us exact prices, showed us exact colors, gave us her honest opinion as nicely as possible and steered us in the right direction. she definitely knew what she was talking about. when I mentioned I was nervous about the time frame the tuxedos were coming in at boom. it was changed. when I mentioned maybe not being able to have them back in time, boom. she changed it! THroughout my entire wedding I can honestly say that this ws the most stress free task. I was also happy about the fact that she also helped my fiancé and his boys get dressed for the wedding, folded all their pocket thingys, and pressed all their tuxedos when they picked up. it was outstanding service. I don't know if it's men's Wearhouse or the particular girl I worked with but thesis over all experience was amazing. when I asked her for a card she told me she wasn't that high up or important but she will get there. and with the way we were treated, she will get there quickly. if you're looking for tuxedos for a wedding, go here. read more