I've been in and out of the office for dentures that have taken a year to get back and then they don't even fit correctly or get adjusted to go in my mouth as he absolutely guaranteed me at initial visit that he would make sure that they would be and that I was in good hands. Not to be funny but that was the only thing I understood he said after I kept saying to him I have a bad gag reflex so I need them done a certain way or I will have to go get them done elsewhere. I should've realized when I called for an appointment, being my 1st time there, appt should've at least been a 2 week wait period. I was told to come I. The very next day. Then I had to come back due to the cray machine didn't work. Nope not me trying to give everyone the benefit of the doubt and me changing my behaviors. Just come back and try him out. Didn't know that I'd be doing more coming or calling the office,doing his receptionist assistant job. Now after a whole year later of excuses as to why my teeth aren't here yet, they finally come I . You have to put them I. As a dentist to make sure you did your job correctly. No his assistant gives me the dentures in a dirty used ziplock old bag. I'm cussing now. You don't have the denture cup I asked her. She acts as though she's looking for 1 to comeback and say we don't. What kind of dental office is this? I'm heated you wasted my time coming here. I'm going to call the state to make sure they don't get billed for this . I didn't get any service done. This is part reasons why companies and people can't be trusted now as it is with using Medicaid to pay for services that aren't even being done read more

I went there today and it'll be the first and last time I'll go there. I went there for a cleaning... which was done in under a minute. I was told I needed a tooth extracted and my insurance will cover it. Then after I was done with my cleaning, he was talking to me about if I have credit and applying for some kind of credit. Also while he was cleaning I almost choked on the amount of water that was being sprayed all in my mouth the lady with the hose that's meant to get the water out wasn't even doing her job. She was just standing there. I almost choked! I felt so rushed and so confused. It was not a good experience at all! You told me my insurance was going to cover the tooth that needed to be extracted without any issues. Now, I'm in the office sat in the office the lady checked my credit I felt so uncomfortable asked how much I make a year....was very uncomfortable. He Just lied to me when I was in the chair. and then after the lady checked my credit he found out I didn't have good credit oh, no i never said that I never said that your insurance will cover that tooth that needs to be extracted. Pretty much kicked me out and told me to go to another place for my tooth. I'm still in pain. I'm calling my insurance tomorrow and to see what's going on because something doesn't seem right with this place. Definitely sounds like they're scamming people. Would not recommend to anyone. read more

Attentive to my dental needs. Friendly staff and professional service. Highly recommended.

HUGE SCAMMER! Not a good man. My cleaning was rushed I felt so uncomfortable I didn't even let him finish! Then he tried to tell me I need a procedure for $1400 and that I just needed to apply my credit. I stopped him and his little minion right there I have insurance for a reason and he was full of it. DO NOT GO. read more

By far THE THE WORST dental experience I ever had. The dentist was very rude and was trying to pressure me to get work done I did not have the money for. When I told him I needed to get money together he rudely took off his masked and walked out leaving me. I wasn't even sure I was suppose to leave RUN AWAY!!! His assistant was nice read more

I had a similar poor experience. I was told that I needed a procedure that would probably not be covered. He said he would file the claim, but to assume that it would be denied. He offered a great deal if I paid out of pocket and pressured me to fill out a financing application immediately. I made it clear that I would wait for the answer from my insurance company. He suggested it again, and I repeated that I would wait for the claim to be processed. We finished up and he told me to go upfront and schedule my next cleaning. I went out to waiting room to do this, but was told to come into the office where they told me to take a seat, and they handed my the financing application. I told the receptionist that I had already refused the offer twice.. she looked confused and had me go back out the window and schedule the next cleaning. A week or so later I found that the claim was in fact approved. But when I called the office the receptionist told me to get in touch with another dental office and gave me the number. This other office had no idea who I was, I had assumed this was a referral and he had forwarded my info, but it turned out he was just trying to rid of me. It took a few calls, but his office staff finally admitted that he didn't like the amount my insurance would pay him and would only do the procedure If I paid what he wanted out of pocket. read more

Complete SCAMM!!!! Went in for a cleaning. Told me I need other work done, like an idiot I believed, started and couldn't continue with it due to the amount of pain and how rushed and annoyed he got because I said I was in pain, left and never went back, still need to get the rest done, trying to go somewhere else. This liar told the insurance company that I came in for the completed work and this is after I called them telling them I would not be going back. So do not pay for the rest. They believed the guy and still paid out. After me telling them I can prove I have not gone back , just look in my mouth, duh... they still insisted that he was to be believed. The dentist did other stuff in that period of time also like file claims that they did other work on my family that they didn't do etc. Horrible I mean Horrible people the dentist and his receptionist. Called asking for a copy of my X-ray said she would and nothing. Sick set of people. Why is this place still in business. read more

Run, run fast! Do not walk. Run from this dentist. I blindly ignored all of the negative reviews. I was told I needed 5 crowns. Went for the first appointment for the crown and I was told he can't start them because insurance had not paid him for previous clients work, yet he was willing to do the work that I had to pay out of pocket for. of course I walked out. Prior to that, he performed a so called cleaning that lasted less than 2 minutes. It was a blessing he didn't start the crowns. I went to a REAL dentist for a second opinion and I do not need any crowns at all. I was told I need a good cleaning. I just had Gold Coast clean my teeth 6 weeks prior. I have no clue how he is able to still practice dentistry. read more

Run don't walk from that office..He hustled my fiance to get a loan... Playing on his sympathies... $14,000 of dental work to replace my teeth. They were not properly prepared for the permanent bridge inserted and rotted underneath. When I complained he was nasty and defensive... the man has a serious personality disorder.I took care of them and bought a waterpik and did everything I was told and he kept telling me nothing was wrong... then when I threatened to sur him he wanted to do the work over. Why would I want him to touch my mouth again? Very mercenary and rushes people because only wants to make money fast... Very impressed by designer clothes LOL. Money-hungry dishonest rude and a liar.Karma will prevail read more

Dr. Susu is one of the most professional dentist in the Dutchess County area. I went to this dentist with a lot of cavities / bad teeth . I was also interested in getting braces and he broke down step by step every procedure / set up a payment plan and the prices were very good. Very satisfied with Dr. Susu service. I Highly recommend Gold Coast Dental. read more

Very bad service they are in loan business for implant . They only care about the money

I'm a fan of going to get my checkups and everything done here because they absolutely do not waste my time. I would keep up more halfway on check-ups for other things if they were as timely and efficient as these guys are.... read more

I'm not big on going to dentists (who is?), but after years of smoking, fighting and crashing vehicles, I was in need of some work. This office set me up with a full frontal bridge across my top teeth. Everything looks and feels natural, and the bridge matches my other teeth perfectly. Staff is friendly and were willing to work around my schedule. read more

i only went here because they had accepted my insurance but after a few visits i realized that it was a huge mistake. the Doctor tried to soak me into getting a loan for something i did not need plus he did not have a nice personality so i would highly recommend to avoid this place as possible ! read more

The staff at Gold Coast Dental made my usually painful dentist visit a pleasure! Starting with being welcomed by Elyse at the front desk i could tell i was in the right place. Xrays were a breeze and Dr. Susu was done with the work before i knew it. I highly recommend coming to Gold Coast Dental read more

My mother who doesn't speak good English and is from another country went there because her health insurance accepted that place. She was told he has to remove 3 teeth on the upper rack get a full set is dentures on the upper rack and a partial denture on the bottom rack of teeth. He then proceeded to say that this was going to cost $3000 and he needs the money now. He even tried convincing her that she would go with his assistant to the bank and withdraw the money! She immediately called me, and asked me to speak with the doctor. I was driving at the time in bad weather and traffic but I pulled over to speak with him. It was hard to understand what he was saying so we agreed that I would come to his office right away. I arrived and he asked to sit my mother in the chair while he explained to me what is going on with her teeth. He told me the same thing he told her and insisted that this procedure was not going to be covered by the insurance, and wanted us to pay today. I explained to him that we need time to discuss this matter and also call the health insurance company. The following day I spoke to the health Insurance company and they said they would have covered the dentures! At this point mom and I agreed she needs to be switched to another dentist, so we proceeded in doing that. read more

Absolute worst experience getting a cleaning (if that's what they want to call it!) I wish I listened to all the other bad reviews bc they were on point, yet I gave this place a shot since it is close by my job. The dentist never introduced himself, yet he seemed nice. Once he looked at the x-rays, he told me my teeth were in good shape but I would need a new crown (which I already knew). At the moment I have MVP state insurance but I am going to switch over to a very good one. Without asking me, he told me to apply for Care Credit to get the crown done and that once I switch insurances, I would get a check back....YEAH RIGHT! As he started my "cleaning" it was very rushed (less than 5 minutes to be exact) Water was all over my face. He did not even use floss. No new toothbrush/floss given at the end like any other dentist in America. Then he proceeded to tell me to go with his assistant so I could fill out the Care Credit information. I sat down and told her I do not want to proceed with the Care Credit, nor with him bc I felt he rushed through it and that I wanted a copy of my x-rays so I could leave. There was this other woman sitting there (maybe office manager) and she tried to tell me that bc my teeth were in such good shape that's why he did it so quickly. She must have repeated herself like 4 times over and over. Little does she know before I moved upstate, I was working at NYU Plastics in the Ortho dept. I know what protocol is and she is an idiot. I asked for my copies of the x-rays, and the girl printed out some bootleg paper with small images and handed it to me. I asked for digital copies on a disc and she said "they don't do that here." What a scam office. The lady then told me that they have lots of patients that have been there for years and they are loyal and love the dentist. Yeah, I bet bc they have really good dental insurance and he wants to milk them for everything he can. Beware of this place! Your better off getting a spin brush and floss and doing it yourself! read more

Avoid this place for dental care if you can help it. I say 'if you can help it' because they are one of the few who supposedly accept Medicaid. Unfortunately, their staff is far from helpful and don't really understand what insurance they take until it's too late....which caused me to be stuck with a huge bill that didn't even fix the problem I had. Dentist acted like a salesman.....tried to convince me I needed 4 root canals without even taking an X-ray....seriously, doc? What are you smokin'? read more

Had work done by him years ago. All crowns needed to be replaced after he did them. Made me do care credit and didn't give me insurance reimbursement check until I went to another dentist and they saw it was paid for. Acted very unprofessional about giving me the check. read more

The dentist is the worst; "cleaned" my teeth in 2 minutes..and showed me the door. Run!!!

Totally Teeth, Shop 419, 1 Como Crescent, Southport, QLD 4215 My crown fell out and I rang up to have a crown recemented as it fell out. It cost $238 and lasted 8 hours. I was not game to go back to that Dentist although I did ring them and make them aware of the situation. I then made an appointment at Oracle Dental in Broadbeach where Ian Wallace recemented the crown and put two pin retentions in and it cost $184. Please do not ever go to Totally Teeth, there work only lasts for 8 hours and costs a fortune. Warning do not go to Totally Teeth, Southport read more

I could give negative if I could. I have bad anxiety and I was not treated with respect. The dentist swore. He was rude. I was sent to the hospital because I had an anxiety attack so severe from the needle being forced in my mouth... read more

I'm someone that never like to go to dentist because of bad experiences I've had with so many dental firms, but a friend of my referred me to goldcoast dental and I was reluctance to try them, but I gave it a shot and Oh my God this people are amazing, they did a great job that I couldn't believed it. I live in the Bronx but I traveled all the there for my dental needs. read more

I am very pleased with the care I recieved from Dr. Susu and his staff! I had come to them with an emergency, at the last minute of the day I might add, and they treated me like I was the first patient of the day. Opon giving me his medical opinion he was also able to understand my needs first. I would most deffinitly seek dental care from him again. As well as recommend him to others! Thank you so much! read more

I've been going to Gold Coast Dental for years now. Cleanings, fillings root canal, you name it. Dr Suss has done it all for me with the upmost care and professionalism. read more

AVOID THIS HORROR SHOW! I went to Dr. Susu at Gold Coast Dental on Dutchess Turnpike in Poughkeepsie for the second and LAST time. I only went to him this second time because of my insurance and I thought it could never be as bad as the first visit. It was WORSE. I have never had a cavity and only needed a cleaning. Dr. Susu never introduced himself. He barely spoke when I cheerfully greeted him. He then proceeded with a BRUTAL teeth cleaning. I have gone to many high quality dentists in Manhattan, Maine, Los Angeles, and I've NEVER been anywhere with such a PAINFUL cleaning method. Dr. Susu gave no regard to the visible pain I was in and when he finished he fled the room instantly. I told his very polite assistant, "he doesn't have the gentlest touch in the world" and when she asked me to schedule my six month follow up I said, "No, that's ok". If you can avoid this TERRIBLE excuse for a dentist do so at all costs!!!!!!!!!!!!!!!!! read more

I agree with the last patient avoid this dentist at all cost he's a butcher he'll rob you of your money he's rough he's mean he tried to convince me of all the work I needed done took my money first $1,600 destroyed my tooth said he gave me Novocaine and really he didn't give me anything but empty needles it was the most horrible experience I've ever had now the supposed Crown I need it done over that was perfectly fine he destroyed it he ground my tooth down to my gum and the crown won't stay on and I have a little nub under the gum he never finished my tooth he got out of the chair told a brand new young girl finish it I had cement from one end of my face and mouth to the other and one day later here's my tooth 1 o'clock in the morning in the back of my throat to go back to him because I already paid but there are other avenues for dentists like this he doesn't even deserve the title probably isn't even one I sat in the chair for over an hour waiting while he took all walk-ins before me and I had an appointment he had three other people he took care of and made me wait .It won't even let me post this review he probably has it rigged so no one can give him a review because there's not a review bad enough to give . I'm not giving up on this I will post this review everywhere I can .The Attorney General the Poughkeepsie Journal every place I can the Ada, on a lighter note I have to commend the girls in the office they were all lovely , cheerful, helpful, and kind , but of 3 girls or four only one knew anything about the office or dental. read more

I went in with a senstivity issue, dentist at this office tried to sell me two unnecessary root canals and two expensive caps. i went to have a second opinion and dont need anything done to my teeth. avoid this dentist. only went because they took my insurance. they tried to rip me off for thousands of dollars and i almost fell for it. read more

OMG where do I start. This Dr. Excuse me I mean Dentist is fairly new to me. It was explained to me months back that I would need some fillings because I have three cavities that needed (OK I thought,fine). As he is doing one out of the three he tells me "ONE is really deep and that he isn't in the BUSINESS of pulling teeth he wants to save them. That in the future I will need work done, but the fillings should hold for now. Future came last week, tooth killing me. I come in for a cleaning, telling him of the issues of pain I'm having. He tells me I need a root canal which will be $1,700. I don't know about you, but I don't have that kind of money. I had just found out I'm prego with my second child. I'm advised to go for a loan and the he can make the call to see if I can get approved. When I get approved for the $1,500 he tells me he needs to take a second look at my x-rays and that he may need to do more than one tooth. To my shock he tells me I need two teeth done. He tries showing me the x-ray as if I went to college to be a dentist and I know what I'm looking at. ( I yes him because you don't think right off that you should question you Dr. Excuse me Dentist especially when your in pain). He rushes to his receptionist to tell her to see if I will get approved for $3,400. (of course it was already processed and they said no to another loan. So he says to myself and my fiance "Oh don't worry about it, you got approved for $1,500, that means you have somewhat good credit. I know how it is, just make the appoint. (he was even insisting that I stayed right then and there) Will do the work and you will have no more pain and we can work out a payment plan for like 6 months to pay off what you owe. I was pissed about it costing so much and me having to take out a loan and to boot have to still pay him for not one but two teeth all of a sudden that needs to get done. I come in, he starts complaining about me not being tough enough because he keeps having to give me shots of pain meds in my gum. (mind you I'm prego and it was already explained that the only med that can be giving to me will wear of about every 30 mins so I would need more shots than average). FUCKING PAINFUL! Is taking it likely, but I pushed on he was rough, he didn't really have patients and got anoid when I complained of pain. After the actual root canal he put this gray seal over my teeth and brought in paper work and told me we were taking a break to go handle the business end of the matter. So in pain and confused I go to the front and he tells me you were only approved for $1,500 that only covered the root canal which was $700 a tooth you have $100 left over which went to the seal process if you want to finish and get caps and crowns I'm gonna need $300 for the seal that I already started because it is $200 a tooth and that is what you owe me. I will need now or you can come back in 6 months or so with $800 to do your caps and crowns then we can work out a payment plan. "oh but don't take to long because that defeats the purpose and you may need to have them pulled anyway" I liked to hit the floor. I really didn't know what to say or do. I called my fiance to get the $300 dollars when we realized that we would have just been forking up money and he still wouldn't have completed my month. Thank God he thought that he may have been able to get more money out of me and he went ahead and did the seal, if not he would have sent me home with two exposed nerves with just a temp seal. May may have caused big issues if it broke and got infected (mind you I'm prego, you think he care) Before I could get off the phone he was taking off my little napkin from around my neck and damn near shoving me out the door. I asked him in the mean time what should I do for pain being I'm prego he said ask you Dr. I said that I would return in 3 days with partial payment and he wouldn't even turn around to see me out the door nor say good bye. I left in extreme pain and feeling taking advantage of because I was lied to, this is Embezzlement. I had to have my fiance go up there and talk to him in the professional manor he failed to show me. After whatever went down now he's gonna honor what he originally said and complete the process and I will be on a payment plan for $1,900 on top of the $1,500 dollar loan I had to take out after everything is all said and done. I almost don't even trust going back to his damn office but I'm fucked because I'm still in pain, my insurance won't cover it and I can't take out another loan to go to someone else that would have to finish his unfinished work. I will let him finish and if he fucks up my teeth, I'm taking him to court. After my root canals are completely done this time. I will pay him because I don't want my credit messed up and he won't ever have to worry about seeing my face or anyone I know again. If I had did more research before going through with this ordeal he would have never got my business. read more

DO NOT GO TO THIS QUACK. There are many other professional and reputable dentists in the area. This "dentist" DR. SUSU, is hot tempered, makes mistakes, will have you coming back often than normal, don't inform you of work until it becomes major to get top dollar out of your pocket or insurance. Not honest and will do whatever it takes to make sure you are WRONG and he is RIGHT! Please do not go here. Need another option that matches your insurance coverage? Go to St. Francis, where they have over five dentists on staff, some who are from NYC, to cater to you professionally and they do the job right and won't waste your time and money. Never have I been so disrespected and YELLED at for 10 mins with my mother who is over 60 years old and 22 month old son watching! Even the assistants voiced their disgust when this so called "dentist" left the room. HIS "practice" needs to be shut down once and for all! read more