Great customer service. From start to finish, a great experience. This is our second car from this…read moredealership, and both times our Sales Consultant Mike Beck provided us with great no-nonsense service. What more can you ask for...a great automobile AND great customer service! Highly recommend Toyota of Naperville!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

I just bought a new X2 after 18 months of searching for the right car for me. Bill Earnest at Bill…read moreJacobs was great! He periodically sent emails with options of cars, and once I decided, the process was seamless. it was a long distance purchase since I moved out of state 5 years ago, but have always trusted Bill Jacobs. This is the 8th car I've purchased from them.

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

i had a great experience at chevrolet of Naperville. been…read moregoing there for years to the service department with my prevues vehicle.

My initial visit was to the service department for an oil change and tire rotation of a 2021…read moreColorado pickup. Scheduling was simple and the experience was positive. Alex was the advisor, and everything was completed promptly and pricing was reasonable.

We worked with Elena Gicheva and Mark Ortiz in sales, and Liz Aguirre completed the sale and…read moreprocess. They answered all my questions, and located a car with the features we were looking for. The whole team was very professional, helpful and made the purchase seamless and enjoyable.

Beware - No title after 2 months, and you can't get an answer from anyone. They also agreed to pay…read morepart for a second key (make sure your purchase has two keys (ugh) and nothing sent yet: I last spoke with the GM who promised he'd look into it and it's been 3 business days of radio silence again. I will take this review down if it comes to fruition and there is a logical explanation, but it's been crickets and just can't help but feel without any communication that this isn't some sort of issue that they aren't fessing up to and I'll be stuck consulting an attorney. It seems enough people have had good experiences and overall the purchase was positive, but not good after they got the money which is always concerning.

I can't thank Johnathan, Dominic, Katy and Chris enough for all of their help and great work…read moregetting me my Accord Hybrid. They were the utmost professional and helpful, and very friendly. I personally recommend them for anyone looking to purchase or a lease a new Honda. There were no gimmicks, games, or misleadings. Everything was perfect from first visit to leaving in the new car. Thank you all again! Looking forward to future services and business with this dealer.

Even during the construction process, Honda has streamlined and maintained great business. Signage…read morepointing on where to go and easy to follow. Got an estimate that the work done on my vehicle would take 2 hours and got called/texted that it was done sooner.

Go to any other Cadillac dealership, they cannot be this inept everywhere. Service manager should…read morebe in a different line of work, as service is NOT his priority.

While the verdict is still out on the future performance of my recent purchase, I do have to give a…read moreshout out to Bobby Boudreau. While I had bought a used "as is" car, Bob invited me in when I reported what I thought was a problem with the car (turned out it was driver error). Bobby was professional and gave me an appointment within a day. I was charged nothing for the visit. Hopefully, my car will perform as pofessionally as Bobby!

Amazing amazing amazing! I got my 16 year old son an Audi Q3 from here and the negotiation- service…read moreand experience was flawless! You must get your car from here!

I love this dealership, they are very friendly, and knowledgeable about the vehicles they sale.read more

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

These people are full of shit. They lied over the phone, just to hit my credit and ask for $5,000…read more They talk shit about other car dealerships, but they're doing the exact same thing... Pathetic experience. Very undeserving. Negative five stars.

Purchased through the Costco auto buying program. Sales process was accommodating, smooth, and…read moreefficient. Helped me make the buying decision with the most benefit, and they offered me a fair trade-in value. Could not be more pleased with the sales team and the entire process!

I am on my 2nd QX80. It will be my last. This dealership is terrible to work with and INFINITI…read morecorporation is no better. My QX80 is a 2024 with 13,000 miles so still under warranty. Discovered a piece of the rear passenger seatbelt missing. Absolutely no idea how it happened. There are only 2 of us and rarely use the back seat, so it could have been purchased that way. We live 2 hours from a dealership and they refused to look at the photos I sent via email to evaluate if the part was under warranty. So we made an appointment. When we went to the appointment they took pictures of the seatbelts, exactly the same as I took and said we'll evaluate and get back to you. Then I receive an email from them saying to reschedule my appointment because I did not show. It took 5 days and a phone call every day to finally get them to say NO it's not covered under warranty. Pretty sad that a safety issue like a seatbelt is not covered under warranty. We asked them to price it for us if we paid ourselves and is was DOUBLE what we had priced at our local Nissan dealer to fix in case it wasn't covered under warranty. For a luxury brand this has been a unfortunate experience for them to lose a customer and for us to go through.

HWe had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both…read morewere extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you're shopping

Had my Bronco in for a rather complex warranty repair…read more Received the vehicle back with an 8" scratch on the hood (I was able to buff it out) that the worker definitely knew he made. Not a huge deal, but worth mentioning to the service manager when they emailed me looking for feedback. No reply came back. Fast forward 24 hours and I notice oil all over my garage floor. The vehicle had been driven several hundred miles in the meantime and lost a significant amount of oil due to a lack of oil pan gasket. Much of the oil was coating the back of the vehicle, so it was losing it quite fast on the highway. Sent another email with pictures to the manager that emailed me first. No reply ever came. Couple more emails. No reply. The final repair seems correct, but now I will always have to wonder if this engine is going to last after the dealer failed me and caused a low oil condition. Ford's solution was to offer free oil changes. That is insufficient.