Amazing dealership and our salesman Russ Millard was great to work with !! Great experience.read more

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

i had a great experience at chevrolet of Naperville. been…read moregoing there for years to the service department with my prevues vehicle.

Mike Larsen helped me out so incredibly much when purchasing my 2026 Chevy Trax after a horrible…read morecar accident. He made the process so smooth and efficient from start to end. Highly recommend purchasing your next vehicle from Mike at Chevy Naperville!

We have been customers of Mercedes Benz of Naperville for several years, including service. We…read morehave always been treated with efficiency, courtesy and professionalism. On April 21, 2026 we assisted by Mr. Matthew Nguyen, who explained the features of our CLE 300. My wife and I are the opposite of "tech savvy." Matthew took the time to identify and explain the safety and driver enhancements of our CLE 300. We have much greater confidence that we will enjoy our Mercedes in greater safety. Matthew's skill, patience and friendliness made this a thouroughly rewarding experience. John & Mary G

Beware - No title after 2 months, and you can't get an answer from anyone. They also agreed to pay…read morepart for a second key (make sure your purchase has two keys (ugh) and nothing sent yet: I last spoke with the GM who promised he'd look into it and it's been 3 business days of radio silence again. I will take this review down if it comes to fruition and there is a logical explanation, but it's been crickets and just can't help but feel without any communication that this isn't some sort of issue that they aren't fessing up to and I'll be stuck consulting an attorney. It seems enough people have had good experiences and overall the purchase was positive, but not good after they got the money which is always concerning.

Even during the construction process, Honda has streamlined and maintained great business. Signage…read morepointing on where to go and easy to follow. Got an estimate that the work done on my vehicle would take 2 hours and got called/texted that it was done sooner.

Wonderful team and nice make shift area for wait room. Can't wait to see when it's fully renovated.read more

While the verdict is still out on the future performance of my recent purchase, I do have to give a…read moreshout out to Bobby Boudreau. While I had bought a used "as is" car, Bob invited me in when I reported what I thought was a problem with the car (turned out it was driver error). Bobby was professional and gave me an appointment within a day. I was charged nothing for the visit. Hopefully, my car will perform as pofessionally as Bobby!

Go to any other Cadillac dealership, they cannot be this inept everywhere. Service manager should…read morebe in a different line of work, as service is NOT his priority.

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

These people are full of shit. They lied over the phone, just to hit my credit and ask for $5,000…read more They talk shit about other car dealerships, but they're doing the exact same thing... Pathetic experience. Very undeserving. Negative five stars.

Purchased through the Costco auto buying program. Sales process was accommodating, smooth, and…read moreefficient. Helped me make the buying decision with the most benefit, and they offered me a fair trade-in value. Could not be more pleased with the sales team and the entire process!

I am on my 2nd QX80. It will be my last. This dealership is terrible to work with and INFINITI…read morecorporation is no better. My QX80 is a 2024 with 13,000 miles so still under warranty. Discovered a piece of the rear passenger seatbelt missing. Absolutely no idea how it happened. There are only 2 of us and rarely use the back seat, so it could have been purchased that way. We live 2 hours from a dealership and they refused to look at the photos I sent via email to evaluate if the part was under warranty. So we made an appointment. When we went to the appointment they took pictures of the seatbelts, exactly the same as I took and said we'll evaluate and get back to you. Then I receive an email from them saying to reschedule my appointment because I did not show. It took 5 days and a phone call every day to finally get them to say NO it's not covered under warranty. Pretty sad that a safety issue like a seatbelt is not covered under warranty. We asked them to price it for us if we paid ourselves and is was DOUBLE what we had priced at our local Nissan dealer to fix in case it wasn't covered under warranty. For a luxury brand this has been a unfortunate experience for them to lose a customer and for us to go through.