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    Fair Oaks Ford

    3.3 (267 reviews)
    Open • 9:00 am - 7:00 pm

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    Perfect
    Tracy L.

    HWe had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both were extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you're shopping

    Jonathan G.

    Anyone who uses Fair Oaks Ford. Please be careful. Please photograph your odometer every time you leave your car with them. I cannot possibly express my disappointment in this dealership. The sales team have always been nice to me, as have all the staff, however we all make bad hires sometimes and as employers we should have the honor to make things right with those wronged. They do not. Long story short is that their service rep thought that it would be acceptable to use my car as his own as I left it with the dealer while I was traveling. He drove it to and from Berwyn every day for the first week I was travelling for work. Cheeky bugger also used the expressway 4 times and my iPass account makes they clear. Also makes it clear that he ran errands in my car not just commuted. In reality I came to know that this rep had been arrested for car theft only a month before. He is on the Chicago PD website. Although not convicted of a crime at the point of writing this, it is certainly not confidence inspiring knowledge. Said employee racked up several hundred miles on my car, used the tollways, that I had to pay for. I have no idea exactly what he could have used my car for. Left some permanent marks on my interior too. I can't understand how stupid he can be. He works there. Cars have GPS and you can see where they are in the app all the time. And I have iPass. It's all kind of obvious. I told the dealership that I wanted them to take back the car. I was and still am just so angry and betrayed. The dealership after having their attorney talk with mine, agreed to give me package of oil changes and tire rotations for the duration of the lease. Not want I wanted. I would have to sue them to get anything. Somewhere they have calculated that for every me who walks out the door, there are three of you who walk in. Don't kid yourself when you walk in, you are not important. In the end I simply decided that it is not worth my time or money to pursue. They know this, and that is what they were making their bank shot hoping for. Again they are professionals at getting their way. I will not go back to this dealership so long as this rep is there. I may never go back. I have lost all trust. Anytime you go to any dealership pay attention. Never drop off without photographing the odometer, and give clear instructions as to what they can and cannot do with your car. I have learned my lessons. Just because guys work there doesn't mean you can necessarily trust them.

    2023 Ford Bronco
    Mike N.

    Ramsey my salesman was great and very knowledgeable about the Ford vehicle's. Settled on a used 2023 Ford Bronco Thank You Ramsey and the Team at Fair Oaks Ford! Highly Recommend!

    Ryan J.

    I need to preface this review. I leased a vehicle from here. This review is not about the leasing process or the reliability of the vehicle (dealership cannot control this). This is about the service appointment. I booked my appointment through the Ford app (piece of cake). Arrived 10 minutes early (piece of cake). The lady in the service garage was super friendly. This may be a deal breaker for some, but there is limited seating in the service area. Quite a few people were standing. I feel they could get more tables in since it's very spread out. It could use some TLC. I was not hounded by salespeople and freely wondered around looking at the vehicles for sale. I scheduled an oil change and a tire rotation. I've had plenty of those services done at various other dealerships on various other cars. I expected 1-1.5 hours. It ended up being what I expected and was in and out. Quick update: $156 for an oil change and tire rotation? Talk about milking the market.

    Reasons why NOT to buy a Lincoln Navigator, and from Fair Oaks Lincoln, Naperville, IL. Bought a used 2023 Lincoln Navigator with 6,000 miles out the door $92,000 from Fair Oaks Lincoln, Naperville on 3-1-25. Since the purchase, every week, there will be insane amount of dust (see pictures of 1 week pile up on the dash board). I've gone in 3 times (almost every week, except 2 weekends of spring break). The dealer would clean and cannot find the root cause. Took pulling teeth for them to get me a loaner. I traded in my old Navigator. No issues what so ever. Last weekend 4/18/25, went in and they took a hands off approach and gave me a phone # to call Lincoln for a "Buy Back". I told both Lincoln and the dealership that it is a safety issue driving and big chunks of white specs blowing in my eyes and I almost had 2 near miss accidents. Asked me to come again for the 4th time next week (very repeatable issue, every week, same amount of dust) to qualify for the buy back. 1. Very dissappointed with the dealership's hands off approach in resolving the issue or assisting after a $92,000 out the door purchase, and 2. Even though was a big fan of Lincoln Navigator (hence my 2nd car), I think I will stick with Lexus or Acura (my other cars), if this issue is not resolved. Personally, I think Lincoln and the dealership is handling it in a very dissappointed way or service for their brand name or the dealership. Pictures speaks for themselves. I have hundreds with mileage stamp that I plan to create a time lag video and post. Beware buying a Lincoln with this crazy of dust issues blowing inside the cabin. Again, very repeatable, and I've had the SUV for only 6 weeks since the odometer reading of 6,000 miles. Very Dissappointed!.

    2025 F350 DRW from Fair Oaks Ford in Naperville, IL

    I want to express my thanks to Fair Oaks Ford and my salesman, Alex Derrick. I was looking for a specific vehicle and their inventory was large enough to provide options for me. Alex was honest and genuine. When I asked how the locking hubs worked, Alex's reply was "I'm not sure. I guess we're going to learn together." Alex's honesty about what he didn't know made me trust him. I also want to say I appreciate the other people at Fair Oaks. Several staff members welcomed me, checked in with me, and offered beverages. The manager, Moe, completed my purchase. He explained details and was very easy to talk too. The detailers did a fantastic job making my truck showroom/delivery ready. It's beautiful. Thank you Alex, Moe, and all the others at Fair Oaks for making my purchase special.

    Friday the price was $13595 on their website, next day price was $15883 when I got there.

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    10 months ago

    Noel was amazing to work with!!!! He answered all my questions and we even have the same name!

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    Wouldn't recommend. screwed up financing. Roped me into extra stuff. Rude and pushy. Not respectful.

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    Page 1 of 7

    Ask the Community - Fair Oaks Ford

    Review Highlights - Fair Oaks Ford

    “Our sales guy Jeremy Bloom was really nice and actually got the car we wanted, even though he didn't have it on the lot.”

    Mentioned in 5 reviews

    Read more highlights

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    Dylan was soooo helpful! Needed a new battery and he was so patient, kind and knowledgeable. Best…read moreexperience with an auto place ever

    Wish I could rate less, probably the worst experience I've ever had in any business. I stopped by…read moreto check my Audi as the engine light turned on, the older lady (not gonna mention names out of respect even though they don't deserve it) asked for my ID and hand me the device, literally less than 5 min later while in my car with the device connected and waiting for it to read an older man stepping out not even wearing a shirt indicating that he works there yelling at me that there're other people waiting for it, I asked for a couple of more minutes and never the less as soon as he walked in the lady is walking out with my ID screaming at me that they "know what I'm doing" and it's illegal to erase codes (I don't even know how to do it but I guess it's an on going thing) throwing my ID at me and very violently pulling and disconnecting the cord out of my vehicle that got wrapped around my leg and literally physically hurt me. I was in shock of course for a few seconds sitting in my car, then I called the headquarters main office to report the horrific incident. I got a call back a few hours later from a nice young man that apologized and explained that the lady just had a bad day as her cat died and that she will contact me to apologize. I'm still waiting on that call and of course no compensation was provided either. I'm So disappointed as it was my neighborhood auto parts store I was shopping at all the time and obviously will not go back there again and will probably just shop at Auto zone. PS after the event, out of curiosity I also checked on Google what is it all about and apparently it's totally normal and definitely not illegal, almost every business offers the service and you can even buy a very cheap device online to do it yourself which I probably should've done, regardless violence is never the solution

    Fair Oaks Ford - car_dealers - Updated September 2026

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