This "moving" company is a broker for actual moving companies. Which they fail to tell you on the phone when booking your services. They don't care about their customers and will book any moving company that they can to move your stuff. Which in turn led to a moving company with a 1 start rating, and terrible customer service bc I'm sure they had openings since no one else wants to use the them. DO NOT trust this company with professionally handling your move. It has been 4 weeks and I still have not received my stuff. read more

Not an honorable business! Do Not Use! On July 15, 2021 I canceled my move and requested a refund of my deposit of $1843. I received their email confirmation approving the refund. It was to be returned within 9-12 business days of July 15. It is September 26 and after multiple unanswered emails and useless phone calls to customer service I still do not have my money. These people do not run an honorable business and I have reported them to the BBB, Consumer Action and the Florida Attorney General. read more

STAY AWAY from this company. They are a broker and not an actual moving company! They lowball the initial estimate and then claim there is extra cubic feet needed when the carrier arrives and you end up paying double. It has been 47 days since my things were picked up and they have still not been delivered. I call every day and they will not help me get my things delivered from the moving carrier. It has been a financial and emotional nightmare for my family. read more

I do not understand how this company Gold Standard Moving and Storage stays in business. I hired them in a panic because the day my original move was scheduled United Nation Van Lines never showed up. Don't hire them either !!!! Gold Standard out sources the contract to other companies, in my case East Freight Logistics LLC. I was moving from Oregon to Nevada about 780 miles. They were Johnny on the spot to show up on June 3 to pack and load my belongings into a Enterprise Rental truck . I was suppose to be out of my Oregon house by June 1 and as mentioned before stood up by United. So having obtained possession of all my belongings and getting the move deposit and pickup fees my stuff was to be put into a free 30 day storage facility. Fine. I closed on my Nevada house and got the keys on June 23. I call Gold Standard to request delivery of my belongings. It is now July 27 and no word on when or if I will ever see my household items again. It's been 25 business days ,because they won't count weekends that I remain a lady in waiting for the comforts of home. I have spent numerous hrs on hold with customer service, ghosted by my moving coordinator Thomas Guy and completely ignored by dispatch. I am so frustrated that I can no longer be logical when discussing the situation. I am try to get a refund of over $3100.00 from United (totally ghosted by them) and now indebt another $7000 plus, due to lack of a Gold Standard move. Nothing Gold Stardard about this move. I am holding them accountable. If out sourcing is your business practice then they seriously need to keep on their contractors to provide the quality customer service they sell you on day one. Beyond frustrated and broke. One star is only so this review gets posted. read more

Worst mistake I made when I booked with Gold Standard (NY to FL). I went over my items on the initial call and let them know I had enough items for a 3000 sq ft home, he wrote up the estimate for 60 medium size boxes along with bulk items (furniture/alliances/etc..). I had second thoughts and called to cancel, but the original guy called back and convinced me to stay with them by doubling the box count. (mind you it was still medium size boxes). So like an idiot I stayed with them since I had little time to look around for another company. A week prior to my move, I get a call to go over my household items again. This time they tell me I had more than they originally quoted me at and they were now looking to DOUBLE my charges. After a lot of back and forth, I agreed to get rid of several bulk items that we would just sell off to save space and money on the move. Even after that it was still a couple thousand dollars more than the original estimate. Again, I said ok. (mind you at this time I have to move in 1 week regardless of my movers). So the gentleman says that due to the increased size of my items, they would need to send out a Semi and not just a box truck. I was told to expect a call 24-48 hours prior to pick up. I get a call late afternoon saying that they would be at my house between 8 and 10 the next morning(about 12 hours prior). Day of the move, May 27th... a box truck (26ft) pulls up in front of my home. I explain to the mover about the conversation regarding the Semi, and he shows me his document that still shows the original estimate of 1600 cubic ft. Either way, this is what they sent. I attempted to contact the first gentleman I spoke with, who assured me that he would be my point of contact throughout my move, but no response. So the movers filled the truck to the door, then had to locate a local storage facility to drop off half of the items so they would be able to come back and take the rest. They did.. emptied half the truck and came back and loaded the rest. at 1130pm they were finally done. I am now handed the forms that state I will owe just over an ADDITIONAL $4k above the estimate due to the size of the load. At this point there's nothing I can do. They have my goods and it's 1130pm. I go over the info with the mover and he tells me that he spoke with his supervisor and my goods will be scheduled for delivery on June 16th. I attempted to contact Gold Standard on June 7th with no luck after being "disconnected" once and left on hold for over an hour. I called again on June 8th and after 30 minutes I was finally able to speak with someone in customer service. I explained my situation about the change in prices and asked for what I considered a reasonable reduction of $2k of the more than $4k that they are charging. At first she said they wouldn't offer any compensation. Then offered $500. By the end she said the most they would offer is $750, take it or leave it, and that for any other compensation I would have to go through the actual company that is delivering my goods. Wait, aren't you the company that I hired and have the paperwork with? Was also told there was no available supervisor I could speak with further. At this time I accepted the $750 since that was all I was getting from this conversation, under the assumption that there would be a further conversation at the time of delivery. Which by the way, the customer service rep confirmed my delivery date of June 16th. Today is June 16th. Just after 9am, I called Gold Standard customer service to see when I should expect the truck since I had not received any calls prior. The gentleman tells me that he does not see anything about June 16th being my delivery date, but continues to tell me they have 5 to 14 days AFTER the 11th to delivery my household goods. How are 2 people going to tell me that my delivery is scheduled for June 16th, but then say there is up to a 14 day window after that? If I have a scheduled a Dr appointment, it's for the day scheduled, not an open window around that date. So I called the original driver (he gave me his number to call for follow ups, which by the way the original movers that showed up were excellent). I explain the situation and he tells me he was calling their dispatch to find out some info. He tells me that the truck is in the area and that I may get a call Friday or Saturday (June 18/19) but that I still may not get my delivery until next week. I then spoke with the dispatcher himself and he said that it would be delivered on Tuesday(22Jun). On Tues, they said they did not get all of my goods from the original pickup location and they needed to get it all together first, so he said Friday(25Jun). No truck on Friday, I called and was told the truck broke down in VA on it's way down. They finally showed up on Sunday. (27JUN). Mind you, Gold Standard NEVER provided any communication once the initial papers were signed. I had to call them each time and dig for updates. HORRIBLE EXPERIENCE read more

We paid $$960 to these people and they stole our money after they said they would give us a full refund if we chose to cancel our contract with them now they refuse to refund us our money and they play a run around game between customer service and they're cancellation department I don't know what to do I just want my money back and not do business with them anymore I like to warn people about this business their scam artists and they like to play games with your money read more

If I had only listened to the reviews after I read them. Worse experience by far then I have ever had moving. And I have moved 5 times in the last 6 years using moving companies. Horrible customer service!! The "window" timeframe they give you for pickup is tentative, if movers do not show up in that window, it is extended another 3 days, then another. So we are supposed to be ready on day 1 but it could be day 12 before they arrive, I was told "Yep, that is how it works" this was not explained until after we paid the deposit, this is also when we learned they are a 3rd party/broker. Anyway it was day 5, and the movers showed up in a 26 foot moving truck, I was guaranteed 39 feet of space, the movers told me that will cost you more, like double. WHAT!! When I tried to call Gold Standard I was told hold/wait time is 4 hours. We needed to move, so we rented, loaded and moved the items that would not fit in the 26 foot truck. Damage...yes! Lots of damage to furniture that the movers loaded/unloaded. Apparently it is no ones fault because fingers are being pointed at each other. Like I said, I have moved 5 times with moving companies. Worse experience ever. I was lied to from the get go. If any one knows of a way to file a law suit or join a law suit I would really like to know. It is not right what is done to people when they are vulnerable and at a high stress level, then to have to deal with this company, it just not right. Colleen R read more

I told them piece by piece and even measured some pieces I thought might be bigger than they sound. They told me it would be around 8,000. I have a five bedroom house. When the truck arrived I was told they only allotted me 1200 square feet and it would be an additional 13000 to 15000 dollars. I was initially told I would receive the furniture in 10 days max. When movers arrived they said it would be more like three week. Gold standard would not refund the 3700 I payed them and told me I had to pay the extra money. They were very unsympathetic and would not work with me at all to come to a compromise. They flat out lie. read more

My story is much like that of the others. This company takes your deposit and that is as far as they go. I am so grateful that they never did pick up our household goods. I am sure we would have never seen our items again. I don't understand why they are still allowed to do business. I have not seen a good review. I am wondering if we could do a class action lawsuit for all those that have lost deposits and household items due to this company. read more

If I could leave a less than 1 star review I would. They showed up with a truck that was too small even after verifying the size needed. They arrived with no packing materials even after verifying things like boxes for dishes and pictures. I had to go buy tape for them. It has been over 3 weeks since we were first told we could expect our stuff to be delivered to our new home. Calling customer service is a joke. In the past 3 weeks I have been told 3 different delivery windows and still no delivery. I believe they lie to customers and I know they are rude and have hung up during conversation. I was told that there is no supervisor at the customer service call in number and to email support@goldstandardmoving. In 3 weeks I have emailed more than once and gotten no response. We even called our sales person directly numerous times with zero response! Do not use this company if you want your move to go smoothly. read more

I have NEVER posted a negative review before, but it is not an exaggeration when i say this is the most unprofessional, dishonest business I have ever come across in my 29 years of living. They cancelled my move from San Francisco to Minneapolis LITERALLY less than 24 hours before they were supposed to be there. But they didn't even tell me my move was cancelled, I had to call and find out on October 25th that my October 26th move was no longer happening, I don't know if they were just going to no call no show, but I had to call them to find out. This left me with four days before I needed to be out of my apartment and get moved across the country. No apology, no remorse, and no accountability from Gold Standard. In fact, these poor people get satisfaction out of telling you off, you can hear it in their voices, which is indicative of a certain grade of human. If you are able to get passed their entry level associates who painfully lack baseline customer service and education, you may speak to Damien the supervisor. He was the worst of them all. He called me "bro" several times, stating "should have read the contract bro" and "you're move is so tiny, we don't even need you". He clearly brings his own personal power and control issues and uses his pedestal at work to assert his sad self, but he forgets to bring any semblance of professionalism or competency, please pray for him. Now, these scammers won't give me my deposit back, after their cancellation cost me a lot of money and stress. I am currently speaking with an attorney, and am moving forward with ensuring I get my money back. I suggest you do the same if you are waiting for a refund, and keep all emails and record phone calls like I did because if there is one thing that is for sure, these people will do this again. THEY BATE AND SWITCH, DON'T BE FOOLED BY THE INITIAL QUOTE!!! The woman who signed me up was SO NICE, and that was the last and only decent human being I spoke with throughout the process, LITERALLY the worst business I HAVE EVER ENCOUNTERED!!! read more

It's so difficult to find a moving company that's honest and affordable. I searched high and low and unfortunately the one I thought I could trust, ended up being a complete SCAM. I was quoted $2474.51 by Gold Standard moving for a one bedroom apartment, 800 ft.move from VA to IL. I thought this was a great deal and Chris Mitchell was very trusting and reassuring in his word. Long story short this was too good to be true. I ended up paying $3000 more than the quote and had to wait the maximum three weeks to see my stuff which by the way was all scratched up-- my leather sofa no longer wrapped and my Italian wood table also scratched. When I advised them they said they couldn't do anything about it and my dog must've done it. WHAT?!!! In addition they attempted to charge an extra $500 to unload my belongings because the elevator was "200 steps from my apartment." I could not believe it-- what should've been such an easy one bedroom move turned into a complete nightmare. Do NOT trust Gold Standard Moving they are absolutely terrible and hardly gold standard ... they should be called no standards. read more