i liked this place UNTIL I had to deal with the bigger fella that works in there , so rude ,…read moretreated me like I was some trash he couldn't wait to get rid of , gave me some ridiculous price on items I brought up to get a loan on , he acted like he knew everything about everything and he was right about everything, 0 out of 5 stars , I had never been so disrespected in me life as a adult and i never will again as long as I don't go back there , ' Not everyone is on drugs'

To be honest I have never purchased anything from here, however, I have browsed here several times…read moreover the years looking for musical equipment. They have a small selection of guitars available but they are behind the counter where no staff is located. It is impossible to see the prices of the guitars or to get a better look at them. Most of the time, they do not pay attention to who is looking in the back. You may have better luck with the items in the front.

This pawn shop has the best prices for quality used guitars in the area. Most of the pawn shops are…read moreoverpriced. I have bought two of them in the past and they are still in great shape. I cannot comment on their other products or how they pay for merchandise bent that I'm not a seller.

I went in for a tablet. I was shown the Lenovo Tab 10. I was shown that it turned on and charged,…read moreso I bought it. 20 minutes later, I was at home trying to set it up when I got an error message that the device was locked and needed the existing password. I tried a factory reset, but was met by the same error. Googling led me to the fact that this is on purpose for security and requires Lenovo to service the device to remove an existing account. I immediately returned to the shop and asked for a refund. After being asked to wait 30 minutes for a manager, that manager told me he could only do in-store credit, and that there were no other comparable tablets (the rest were half the size or designed for children) This place wasted both my time and my money and I will never be going back.

I'm a regular customer at the Pontiac location. There's been several instances where I literally…read morewalked in the door at the last minute before closing. BUT, like true professionals, they were very patient, reasonable, smiling; we took care of business, and I walked out with the loan I needed, smiling as well. Thank you very much Erik, as well as Amir (who just recently took care of me). Much appreciated

Communication with this company is next to impossible. They don't pick up the phone, take forever…read moreto answer emails. Had to resort to messaging on eBay! Purchased a watch, took a full week to ship and they shipped with 3 day shipping over a weekend. Once the watch arrived, I noticed the watch had weak aftermarket/non-Rolex bracelet springs, I communicated the issue with "Eric" and was told that I was already given a very good price and not much they could do, and asked for a receipt for replacement spring bars to see what they could do. After emailing a receipt, dead silence. I could not recommend this company any less. Avoid and save yourself a massive headache, specially in terms of communications.

Extremely disappointed. I previously bought a silver round here at $93/oz despite the messy shop…read moreand cold service, but my second visit was even worse. I stopped by at 4:00 PM (heads up: they close at 5, not 6 like Google says) and the owner rushed me out, claiming he had zero selection left. It's clear he doesn't want the business. I ended up going to Treasure Trove down the road and had an excellent experience with great service. As a new stacker, I'll be taking my business there from now on. Don't waste your time here.

Micky does not own the store as of March ,2023, the store now is messy, no inventory, and no…read moreknowledge of coins, and hard to find them open

Didn't realize there are so few locations with a certified representative to replace a battery for…read morea Shinola watch. They're clearly all about Customer Service. They even have a bar. They have a little candy and snack stand as well. I don't think I've ever seen an actual bar inside of a jewelers. It looks like tappers is the main anchor at the shopping center? More like they have the biggest outdoor signage. Have to insist the Orchard mall to get to it. It's inside and to the left. $15 for a quick battery swap. $35 for a full sweep check and reseal and battery replacement. Steve told me to come by today and he would be able to replace the battery for me in 15 minutes himself. He's pleasant. This jewelry store has some of the most beautiful sapphire and diamond jewelry I have seen among other stores. Their variety is expansive and extensive. I was able to get the battery replaced, but they were not able to get the crystal or back resealed, so it's currently not considered waterproof. Have to limit any splash on it, and obviously cannot immerse in any water until it's taken to the factory location. Service is very good.

I took my platinum hoop earrings to Tappers West Bloomfield to have a broken prong repaired,and…read moretheir master jewelers actually custom crafted two new stronger prongs for my earrings. My OUTSTANDING customer service associate Francesca sat me down & served me flavored Italian sparkling water and chocolates while I waited for my diamond earrings to be cleaned gratis. Francesca was warm,very accommodating,and she even had another ring of mine evaluated and resized for me. People,believe me when I tell you that Tappers West Bloomfield offers their clients the best customer experience one could ever hope to have. I enjoyed myself at Tappers more than I ever have Tiffany & Co at Somerset Collection...And that's saying something! Please pay them a visit and ask for Francesca for a first class experience. You can thank me later.

customer service was great. but the price offered to me was a lot less than I expected. 1921…read moreMorgan silver dollar coin.Wasn't selling for a perfect coin because it wasn't. Just selling for the silver price. They offered me $35. And I walked away. Silver was at $90 that day and I know it's 80 or 90% on them coins. So I'm guessing tops $70, they offered me $35 no way. I walked away.

Absolutely amazing experience. My mother's wedding ring needed to be resized and we wanted to add…read moretwo side diamonds for her anniversary. I cannot even begin to describe how incredible the ring came out. I would recommend this jeweler to anyone. Thank you!

Very helpful. Solid silver and gold coins and jewelry. I felt I received a very fair price.read more

I bring in some silver to sell. Owner wants to give me a personal check…read more Really? I'm going to hand him silver and get a ripped check out of his personal check book? Meanwhile he's deducting a nice 10-20% discount on the value of the silver?? I'm handing you essentially cash, I expect cash in return. Especially when I'm giving you silver at a huge discount. I'll just sell it online where I get the full value of the silver and buyer/seller both avoid paying a 3rd party anything.