Bay City Medical is the transport company you've been looking for!…read more Ray helped with a transport for my mother. 10/10, no notes. Exactly the level of professionalism, positivity, and can do attitude you'd want in any transport like this. They are now locked in my contact list for ALL FUTURE TRANSPORT.

5 Stars - Outstanding First-Time Medical Transport Experience - Highly Recommend!…read more I'm a 77-year-old Bay Area resident who had never needed an ambulance or medical transport in my life--until a sudden, completely disabling flare-up of osteoarthritis and severe gout left me unable to move from my bed. The thought of arranging transport to the ER felt overwhelming and a little scary. We called Bay Area Medical Transport at 6:30 AM for a ride to UCSF Parnassus, and they arrived right on time. From the very first moment, the entire process was frictionless, professional, and reassuring. The team was knowledgeable, calm, and completely at ease handling the transfer. Their stairchair technology was truly amazing--it made what could have been a difficult and painful process feel safe and smooth. They were hyper-conscientious about my security, safety, and comfort every step of the way. After spending the entire day at UCSF for testing, I needed a ride home and didn't hesitate to call them again. Raymond was the one who picked me up, and he was an absolute 5-star professional--consummate, caring, and incredibly knowledgeable. He made the return trip just as comfortable and stress-free as the first. As a complete first-timer with medical transport, I couldn't have asked for better care. I would absolutely recommend Bay Area Medical Transport (and Raymond in particular) to anyone who needs reliable, compassionate service--whether it's your first time or you simply want the best in the Bay Area

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

The dispatcher answered quickly, collected my information and provided an estimate. After that a…read moreteam was dispatched and arrived within the hour. I needed my mother transported back to her home. The 2 gentlemen were professional, efficient, compassionate and timely. I will refer Valiant to my family and friends.

My car suddenly broke down I found them when I see they are picking up patients from hospital they…read moreare fast and efficient, and easy to book, highly recommended especially they receive insurance like medi-cal.

I can't say enough good things about this medical transportation company. From start to finish,…read morethey truly went above and beyond in every way possible. Scheduling was easy, and their team was incredibly responsive, kind, and patient when answering all my questions. On the day of the appointment, the driver arrived early, was professional, and showed genuine care and compassion. They didn't just provide a ride--they made sure everything was comfortable, safe, and stress-free. They took the time to assist every step of the way, which made a huge difference during what could have been a very overwhelming experience. What really stood out was their attention to detail and willingness to go the extra mile. It's rare to find a service that combines efficiency with such a high level of empathy and professionalism. I highly recommend them to anyone in need of reliable and caring medical transportation. Truly exceptional service! Irma Monney

Very professional operation. I'm recovering in a wheelchair and live in a complicated setting - 32…read morestairs to access my home to begin with. 3-person crew shows up, Ace, Dee and B (sorry), motorized stair wheelchair is involved (yes, they have them), big, beautiful van with a wheelchair lift, and I have full accompaniment to my appointment! Safety is paramount for this company - I always felt secure and cared for. I was incredibly anxious before they came and was alleviated of any of those feelings quickly. Super nice people - I hope I get them back on Tuesday!

My son was hit by a car as he was walking and now is quadrapalic. The last 2 years has been a…read morenightmare with transportation companies! We got a referral for one access and Raul & Erin were the the transporters that have showed up not just 1 time, a handful of times. Each time I go with my son to his appointments and Raul & Erin are on top of their responsibilities! I want to thank them for going above and beyond with making sure they load my son into the van correctly, they make sure they move him onto the gurney patiently and correctly., they always take their time and are always in good spirits. I would love for those 2 to be our always guys to help transport my son. THANK YOU RAUL & ERIN

Transportation was spot on even at 3:30 am on Friday . Showed up to bring me home . Reasonable…read morefriendly would recommend

Definitely my go to Wheelchair transportation company to get my dad to his dialysis appointments…read more They are super reliable, clean van, smooth ride, always on time (actually a little early even), and a friendly driver, what more can you ask for!

We had two rides. One to SFO and the other home from SFO. The first ride was lovely. Nice, helpful…read moredriver, smooth ride, not too fast, not too slow, extremely clean vehicle. The second ride was not OK. The driver was rude, selfish, and generally not fit for this type of work. I had to call the company during the ride, to get the window lock turned off. A 50% positive rate for the driver isn't good enough to return.

We used their service few times and we had great experiences ! They were always on time, attentive,…read morehelpful and professional. Cars were clean and smells good ! We will definitely use their service again and recommend it to anybody who wants limo service!

I rarely post reviews, but I had the most wonderful experience with Kat and I wanted to pass along…read morethe info to anyone else this may be helpful for. Kat picked me up from my major elective surgery and took the absolute best care of me for five days. I was coming in from out of town and stayed at a facility nearby the surgery center that she recommended (Hideaway House in San Jose- it was perfect), where she stayed in another bedroom. She was phenomenal at making sure I was comfortable, fed healthy, fresh-prepared foods, and took all meds on time. She was reassuring and positive, a professional/expert on all medical elements of the surgery, and just so kind. Her rates were very reasonable, and I really feel it's the best money I've ever spent because those first few days set the tone for a really positive recovery. She kept in communication with my husband, who needed to be back home to take care of our young kids, and I didn't have to focus on anything except recovery. I highly, highly recommend Kat to anyone needing these type of services!

Kat is phenomenal! She was attentive, organized, anticipated my needs and was just an absolute…read moredelight. I couldn't have asked for better care. Highly recommend!

6/3/2026 Driver was…read moreaggressively tailgating me and almost crashed into the back of my car on a public road. Very unsafe service - I do not recommend these drivers as there are children living in the area and this driver seems to have zero care for safety

Driver 617 was driving recklessly and aggressively for no reason, don't see how I could trust them…read moreto transport a loved one.

I had a very disappointing experience with this medical transportation company. My father and I…read morewere left waiting over two hours for a pickup, with little communication throughout the delay. As a result of the long wait, my dad was left exhausted and fatigued, which is especially concerning given that this is a medical transport service. When you're dealing with medical appointments--particularly for seniors or people with health challenges--timeliness and reliability are critical, not optional. We planned our day around this pickup, only to be left sitting and wondering when (or if) the vehicle would arrive. What made it worse was the lack of accountability. Calls to check on the status were vague, and no apology was offered for the excessive wait. Medical transport companies should understand how physically taxing these situations already are. Unfortunately, this experience added unnecessary stress and fatigue. I would strongly recommend looking elsewhere if punctuality, communication, and patient care matter to you.

I work at a retirement community in Emeryville. We called this company for a last minute pick up…read more I was in a panic and scrambling to find a ride home for my resident. I am SO glad I landed in the capable and caring arms of Centurion Medical Transport. From the very first call to this day...months later, I have been very impressed and completely satisfied with the professionalism and punctual service provided. I cannot recommend this company enough. They have been a dream to work with...I look forward to many more months of exceptional service. We appreciate the entire team at Centurion. Keep up the great work. I forgot to mention that they remembered my resident from transporting him years ago! I was impressed!