Amazing stock and extremely knowledgeable staff. Never seen this variety of Gundam - and people who…read moreknow their stuff like they do - in a physical store. Not junky and dirty like most hobby shops. Will be back again!

I'm extremely disappointed with the level of customer service I received. I placed an order two…read moreweeks ago and was told it would take up to one week to arrive. After waiting beyond the expected timeframe, I called once to check on the status of my order. Instead of receiving assistance, the person on the phone seemed irritated that I was simply asking for an update. I am not asking for free parts or special treatment -- I am paying for my items. As a customer, it is completely reasonable to expect clear communication and respectful service, especially when an order is delayed. It's frustrating to feel like I'm inconveniencing staff by checking on something I paid for. I drive 30-40 minutes to support this store and was even planning to purchase a new X-Maxx, but after this experience, I've decided not to move forward with that purchase. For comparison, I've had consistently positive experiences at HobbyTown, where the staff is helpful, respectful, and willing to assist customers -- especially those who are newer to the hobby. That level of professionalism makes a big difference and is the reason I'm more inclined to continue spending my money there. Customer service matters. I hope this feedback is taken seriously, because the way customers are treated directly impacts whether they return or take their business elsewhere.

If you want a soulful peaceful nice place with good people, this is the place. I happened to check…read morethis place out buying something on good recommendation. Place has soul, peacefulness and a sense of community. It's got a nice feel. Owner Steuart was very friendly, took his time to explain stuff I have no idea buying and helped me greatly. I am grateful. The place was full and the crowd was happy, mature and peaceful folks engaged in their gaming. If I was into gaming, this is a nice place to be. It's not commercial money place like many others I have seen.

I was passing through on the way back to northern Virginia from Baltimore, and figured I would stop…read moreby and check out the place. I was exhausted and generally not having a great time, but that immediately changed after walking in. I had a lovely chat with the staff present, got to see (and buy) some really interesting and gorgeous dice made by local artists, and fair prices across the board. The general stock was priced reasonably (especially compared to the shops near me around DC), and all the handmade and custom pieces were priced individually, considering the work that clearly went into them and properly supporting the local artists they work with. It was such a clearly supportive, pleasant, and fun environment that I am planning on driving the hour-long trip back soon, for the sole purpose of going here (and maybe even join in one of the one-shots they run.)

This review is mostly for the consistent amazing customer service from Ms. Ebonie. She is always at…read morethe checkout area. Helping people in the self checkout. Or checking people out herself. She is always helpful to all the customers. She has helped me twice now and i always remember how nice she is. She always know what to do if you are having trouble with your coupon or vouchers. Always ready to help. Now for the store i want to comment regarding the fabric selection. They have some but not a lot but it was hard to find the right fabric to the price i wish they would add more affordable options for it. I am beginner in sewing and i am looking for good fabrics at a good price i saw some price points i like but they have no stock or there was nothing there. Hopefully when i comeback they will have better selection. Also i wish they have price checker, this was such a great feature before or maybe only the Michaels in Rockville had it in the past. It's nice to find treasures from their clearance section but there is no price checker and i have to ask someone on the the floor for the prices. It can be tiring for the employees to be checking all the stuff you want to ask so I don't get any since the clearance prices aren't always accurate or sometimes it has no price.

This Michael's could have been considered a bastion in its time, but it is just a shadow of its…read moreformer self. Once a haven for artists and hobbyists alike, it's now a frustrating mess. The aisles are in disarray, the stock is inconsistent, and good luck finding an employee when you need help. I have purchased product here regularly only to find it damaged or half-stolen. The prices are simply not competitive, even the Michael's store brand leaves a lot to be desired, and I just can't find myself wanting to bother returning to this store unless I REALLY need something and Hobby Lobby isn't open. You will find yourself price-checking and feeling quite frustrated at the mark-ups here. Even with a price-check system here, like I mentioned, it just doesn't feel competitive... and I'm not sure if it is offered anymore. Marginally improved only through the self checkout machines that have been installed recently at this location, though you will probably still experience a ridiculous wait time. It seems as though theft is an increasing issue here as more and more seemingly inconspicuous merchandise gets put behind locks, sensors and cases. This makes shopping already inconvenient when you cannot find an employee on the floor. Seriously? 9 dollar store brand scissors behind locks? It's especially comical when you see these locked items right next to items RIPPED off of the pegs, whether due to a frustrated customer not being able to access the item or for more nefarious reasons... Freight seems haphazard, with boxes, carts, and U-boats left scattered around the store. Employees start stocking, but then disappear to who knows where, leaving the mess behind. Considering the work ethic here, I'd be seriously concerned about trusting them to frame anything precious. Custom framing requires care and attention to detail, but with how disorganized this store is, I wouldn't feel confident leaving anything valuable in their hands. If basic stocking tasks are abandoned mid-shift and the store itself is in disarray, what does that say about the items entrusted in their care? There seems to be an issue with turnover here--whether it's due to company practices or specific problems with this store is unclear. However, the result is a noticeable lack of consistency in service and experience. Oh, how the mighty have fallen... This store used to be a go-to for creative supplies, but now it's more of an obstacle course of inconvenience.

Last Saturday, we visited the largest, permanent, model railroad display in the mid-Atlantic, owned…read moreby the Baltimore Society for Model Engineers. The Society was founded in March 1932 and is the oldest exclusively model railroad club in the United States. They maintain 2,500 square feet of model railroad displays of steam and diesel freight and passenger trains and trolleys, plus so much more. It was fun to see all the parts of the display - it really gives you a glimpse into the history of railroading. It is not easy to find, as the doorway is tucked into the left front center of the building and the society is located on the third floor with no elevator. The display is normally open on the second Sunday of each month, except May.

These gentlemen have been around 81 amazing years. Great family environment with extremely…read moreknowledgable guys working. Displays are very detailed and even showcase popular Baltimore landmarks.

They have the best selection of comics and cards. The people are extremely nice and knowledgeable…read moreacross a breadth of comics. I cannot recommend this place enough. No problems here and glad to see they are still in business after all these decades!!! it speaks mountains as to why!

My main comic store in Maryland. Good selection of graphic novels for teen/adult as well as a…read morereasonable section for younger kids. The girls who work there are friendly and helpful. I hear them talk with the regulars all the time about different comics. I have been going recently for Pokemon cards for my son. Average price for packs, but they have stuff in stock. Also can look through loose commons so that is nice. Parking is ample in the plaza.

Excellent customer service! Great coins delivered. Exactly as advertised, or, even better. Great…read morevalue for coins received.

NO SHOWROOM- NO HOURS YHAT YHRYRE OPEN. VERY misleading website- if they can't have an accurate…read morewebsite, I personally would NEVER trust whatever they claim as authentic valuable items. Arrived to handymen look at a couple coins and was met with a push button intercom with woman stating they don't have a showroom and are only online...then why does the website say they're open from 9-5 M-F?? DO NOT TRUST THIS BUSINESS.