This store has a phenomenal selection of model trains. Haven't visited the store in person, but I…read morebrowsed their website and I was very impressed with it. If you need trains, I suggest coming here.

Poor customer service and unfriendly staff, you feel like you're inconveniencing them by looking…read morethrough their store. An employee asked my son to not press the buttons on a toy to prevent the batteries from being worn out as I'm contemplating buying an expensive train set, that battery preservation on a cheap Chinese toy cost a sale and future sales. I will take my business elsewhere. Store is also poorly organized - a hobby hoarder.

Five out of five stars! These guys are the best, they were prompt to shp my order, and after a…read morecouple days I noticed half of my order wasnt sent. I sent them an email and within the hour I get a personal phone call back from Aubrey, the sweetest, nicest, most genuine person, they explain the situation and just having a little hiccup, they go above and beyond and refund the 2nd half, and help me feel better about the mistake. I can't thank them enough but they have gotten a repeat customer. These people have my business and I hope the boss sees how amazing Aubrey is and how great she is at handling customers. Thank you thank you thank you!!!

Overpriced scalper prices and garbage selection. Extremely slow shipping as well. Only made an…read moreorder cause I had a coupon. Also has a scumbag store owner and worthless customer service. I ordered a preorder two weeks ago and was just sent now. All my preorders from other stores with this product arrived more than a week before. They didn't even create the shipping label until i had to message them. Then didn't actually send it for another week. Extremely unprofessional and incompetent. Wish I didn't give this trash store my money. Please avoid this waste of space

An absolute gem in Glen Burnie! This store has anything and everything board game-related: new…read moregames, sales rates on gently used games, board game accessories (such as dice bags, card sleeves, collector folders, etc). There is also an area to the right of the entrance where you can pay a $10 fee per person to play a large assortment of games they have in their board game room. I came in with a gift card, looking to purchase a new game for myself. I wasn't too sure what I wanted, so I asked an employee for some advice, and she was wonderful! She took the time to learn what types of games I enjoy playing and walked me through a few different recommendations, explaining how the gameplay worked for each of them. Everyone I interacted with at this store were such wonderful people. I'll definitely return in the future and bring along some friends to play in the game room!

The space is amazing but the employees need to be trained to enforce rules without being rude about…read moreit. Rules also need to be posted in writing somewhere. My 9 year old was in the game room with his friend and one of the employees came out and made a huge deal about unaccompanied minors. These kids were quietly playing 50 feet away from me and she acted like they were trashing the place. Nowhere in the store or on the website does it post an age limit for playing in the game room and beyond that there is a way to enforce rules without being rude about it.

Really disappointed with my experience here. The woman working the counter was rude and didn't seem…read moreknowledgeable about the products at all. I had a few basic questions about Pokémon and other card items, and instead of helping, she came across annoyed and uninterested the entire time. When you walk into a card and game shop, you expect at least some level of enthusiasm or willingness to help--especially with games like Pokémon, Magic, or Warhammer. Unfortunately, that just wasn't the case here. Customer service makes a big difference, and this experience completely turned me off from coming back.

Staff is extremely helpful and friendly. The selection for models (train, planes, automobiles, etc)…read morewas a little limited and is more on the warhammer/D&D side of things. Price is fair and what you'd expect. The actual paints, glues, general equipment there seem carefully picked and well stocked. Will be back!

Pretty good prices and good options! Love going here! Service is friendly! Great environmentread more

Overpriced!!! Everything in the shop is marked up! Customer services is lacking. For starters,…read morecell service was bad, so when I asked if they had wifi, he said yes, but he didn't know the password and continued watching golf instead of looking. When I asked him to comp a card, he went off eBay listings and did not use Card Ladder, which is very amateur in the card market. He didn't even consider a deal on a card marked up 75%. To me this store is looking for anyone walking in off the street without a clue!

Visited from out of state and found a well stocked, organized, and very busy hobby shop. And found…read morea model that supposedly is only licensed for sale in Europe, so that purchase was a pleasant surprise. May not be a return customer, but I'm very happy to have visited.

Amazing stock and extremely knowledgeable staff. Never seen this variety of Gundam - and people who…read moreknow their stuff like they do - in a physical store. Not junky and dirty like most hobby shops. Will be back again!

A truly amazing store. Their selection of gunpla, paints, and terrain pieces were outstanding…read more Always very helpful but sadly the store has closed. There laurel store is still open but this leaves an impact on the shipping center.

Hobby Shops. Remember them from your childhood? I sure do. I thought they were gone for good…read more But they aren't! There's one in Rockville that's exactly like you remember it. RC Cars! Toy Trains! Model Kits! And all the other art sets, car tracks, European and Japanese toys and "Stuff." You know how a modern store just has people behind the counter? Hobby Works has staff walking the floor to help you. And they really help. And they know their stuff. And when you're there, it's got that friendly clubhouse atmosphere like you stopped off here while walking home from school in the 6th grade. Sometimes it feels like with online shopping, kids won't ever experience the friendly local stores like we did. Not while Hobby Works is open, it's all modern, but it's a shopping experience that most stores lost over the years- and our kids deserve to experience that friendliness.