I brought my oval coffee table to this company in September to get a quote for a glass top and…read moreplaced my order in early October with very clear, specific instructions, which they confirmed. When the original order arrived, they didn't even check it. Fortunately, I asked them to place the glass on the base and send me a photo before I came to pick it up. That's when I discovered the glass was ordered incorrectly and was too large, exactly what I had asked them to avoid. They acknowledged the mistake immediately and told me they would reorder it. That was over three weeks ago. Since then, I still cannot get a firm date of when the corrected glass will come in. They send occasional emails saying they are "working on it," but there is never any real information, no timeline, and no resolution in sight. When I expressed my disappointment, I received no response at all. This entire experience has shown a lack of thoroughness, communication, and customer care. I would strongly recommend taking your business elsewhere. What a disappointment.

We've lived in Franklin for 28 years and have used Lewis Glass for…read moremany projects. They always do a superior job for me. Last week I took bookcase cabinet doors, to their shop, for glass to be installed. Tommy Gatlin was so accommodating and professional! The job was completed when promised and the cabinet doors look great! Thank you Tommy! Betsy Priddy Franklin, TN

Had a couple cracked panes and couldn't find a replacement window anywhere. So glad I came across…read morethese guys. Came back few days later and it looked like new. They also helped me with replacing the tilt latches and replacing the balances which she had to order out of a catalog. Doesn't seem they up charged, either. Probably spent 1/3 the price even if there was a replacement window. Highly recommend!

Short version: My $355 glass replacement turned into an $1800 glass replacement…read more Long version: I am giving a two star review and not a one star review because the two women who work at the front desk were very polite and responsive. The delivery team of two men was also kind and professional however the glass maker was probably one of the rudest individuals I have ever encountered. I called All Star Glass to see what their typical wait time for replacing a piece of glass was and they notified me 24-48 hours. After reading the Google reviews it seemed that this was the norm for them. This was important to me because I dropped the glass off on a Monday and needed it by the latest Thursday because I had a flight out of Nashville at the end of the week. I also didn't want to not have a front window for my living room for the entire week especially when I was not there. No worries however because I was told it would be done Tuesday. After receiving no update on my glass, I called them back and was told it would be done the next day (Wednesday). After again receiving no update on Wednesday, I called again and was told it would be done Thursday. By the time Thursday rolled around I called back and was told it would be done Friday even though I made it clear early in the week that I had a flight to catch. When I called Thursday, the woman at the front desk handed the phone over to the glass maker who immediately started yelling and getting very angry, telling me that NO ONE told me the glass would be done in 24-48 hours (just read the other comments. This seems to be the norm) and that HE told me it would be done Friday (I would have never agreed to this in the first place considering I had a flight and wouldn't be able to get the glass on Friday). The glass maker continuously called me a liar, yelling at me, threatening to hang up and not make the glass, saying that no one told me 24-48 hours despite the fact that I was told MULTIPLE times that this is how long the order would take. I tried being cordial as I shared my frustrations of needing to now change my flight but the glass maker didn't care, continuing to throw personal jabs and calling me a liar, referring me to the worst customer he has ever dealt with. Every time I tried calming him down (because I really did need the glass) he continued throwing personal shots at me. Very unprofessional. $355 for glass and $1500 later for having to change flights at the last second, the glass is installed. I would strongly recommend that the owner of All Star Glass gets a new glass maker as the current one is not well.

In a world where most things go wrong, Genesis Glass does the upmost to make your experience…read moresmooth, professional, and accurate (unlike 31W). I'm grateful to have found such an experienced glass company. Even when the manufacture sent some of glass wrong, the installers were honest about it (I know because I called the manufacturer to check). They put a "RUSH" on the order to bump it ahead in line and had to project completed within the week. I have not experienced this level of professionalism in any other glass company that I've done business with. Thank you Genesis Glass! I really appreciate you helping me complete my projects over the past few years.

These guys are AWESOME! They repaired a mirror my wife loved and it came out better than we…read moreexpected! Thank you for your care and communication! Definitely would work with them again!

They do a great job , Sebastian and his assistant Brian , were on time ,worked fast, 100.00 clean…read moreup , Friendly and curteus. The company , from the original contact to the end of installation were very good.

Quoted me a price of $325 on Wednesday for new windshield. Scheduled the install for a Monday…read more Called the Friday before the install to say the glass was not going to be available. Had to reschedule. Called the day before the 2nd install date to say they had "forgotten" to add a trim piece, and the cost would now be over $600! Cancelled the job immediately. Which are you Glass America? Incompetent or Scammers?

I normally don't take the time to write reviews, but the level of service Joe provides absolutely…read moredeserves one. I've used Joe's Tint Shop before for my wife's car he came out to our house on a Saturday and tinted her windows right in the driveway. The work was great, the experience was easy, and ever since then I knew I'd call him again. Fast forward to my new car: Joe was scheduled to come to my house again on a Saturday, but with bad weather on the way, he actually met me at my workplace instead. He took my car to his shop, left his own truck with me in case I needed to go anywhere, and brought my car back just a couple hours later. That kind of service is almost unheard of these days. Joe goes far above and beyond to earn your business. His prices are very competitive, and his warranty is as simple as it gets "call me if you ever have any issues." You can't beat that peace of mind. I highly recommend Joe for any window tinting needs. I will definitely continue to call on him anytime I need tint work done. Thanks, Joe, for everything!

10/10 service and great person to work with! Clear pricing and lots of options. He'll help you pick…read morewhat's best for your car.

Glass doctor made my experience very smooth and easy. They were able to fit me in earlier than…read morescheduled and even came to me. A bonus ! Mike was my service technician he was professional and courteous and prompt. Thanks Glass Doctor

Customer Service was phenomenal. They were skilled and polite…read more We needed our shower doors to be removed and replaced. Glass Doctor of Nashville were quick to respond to our call and very knowledgeable. Will use them again if a need arises.

Met my need! Provided insight to what I was trying to accomplish which lowered my cost from what I…read moreexpected.

t's rare that I do this... but this was upsetting. It was…read moreshocking to be treated with such disdain and poor customer service coming from the "owner of this company." We agreed to a quote for a small repair. Our situation changed and we did not require the repair. The owner was immediately hostile, saying "oh well, are we supposed to just throw away what we ordered for you?" After explaining that we did not realize that their process required a "legally binding contract" for service when we accepted the quote, she continued to berate my fiance and I over the issue. We tried to ask her to calm down and not be so hostile, but she yelled about how she is recording the call and was never hostile. We then agreed to pay for whatever cost for materials had been incurred, she took a moment and told us "not to bother" and then asked us to "not come back". A little patience goes a long way, lady. We won't be back.

We had the exact same experience with this business as Annie P.!! We gave Michael and this company…read moreSO many chances to make this right - literally months of back and forth to get him to come by with the right part we needed to fix a sill on our window. It was excuse after excuse to the point where I don't even know what to believe or if half of it was real. Some days he would promise to come by, and never show up, never explain what happened, never apologize, but make a bizarre excuse. Other days, he would ghost completely. Once he ghosted for days then said "someone showed up at your door at X time on X day but you didn't answer so you were a no show"...WHAT?! no communication then someone randomly shows up with no set time and expects to be home waiting? We literally blocked off work schedules and canceled and missed so many appointments to accommodate this insanity. Whenever we would call him out on this he would say "wow you're pretty rude". It was like backwards world!! He did the same exact thing as Annie mentioned below, where, if he did show up, he would say some part is incorrect or missing, or wrong and run out and then not show up or communicate for a week. I too thought he was a scammer. Not sure what's up here but something is way off. He never did fix what he was supposed to and I'm sorry we wasted literal months trying to work with him. There is something weird going on with this company.

Michael sent me a full refund of my deposit today. He was unable to put in my window but I…read moreappreciate the refund of my deposit.

In and out with a good price, very professional, I score low to push for continuous improvement all…read morethe time to get better

Called last Friday to set up an appointment and they got me in the following Monday. Kool Tintz is…read moredefinitely one of the more responsive and better priced places I came across on Yelp! It's a father/ son duo and they do an incredible job. Super friendly and very efficient! I was in and out in what felt like only 30 minutes. Their work is top notch.