We had the exact same experience with this business as Annie P.!! We gave Michael and this company SO many chances to make this right - literally months of back and forth to get him to come by with the right part we needed to fix a sill on our window. It was excuse after excuse to the point where I don't even know what to believe or if half of it was real. Some days he would promise to come by, and never show up, never explain what happened, never apologize, but make a bizarre excuse. Other days, he would ghost completely. Once he ghosted for days then said "someone showed up at your door at X time on X day but you didn't answer so you were a no show"...WHAT?! no communication then someone randomly shows up with no set time and expects to be home waiting? We literally blocked off work schedules and canceled and missed so many appointments to accommodate this insanity. Whenever we would call him out on this he would say "wow you're pretty rude". It was like backwards world!! He did the same exact thing as Annie mentioned below, where, if he did show up, he would say some part is incorrect or missing, or wrong and run out and then not show up or communicate for a week. I too thought he was a scammer. Not sure what's up here but something is way off. He never did fix what he was supposed to and I'm sorry we wasted literal months trying to work with him. There is something weird going on with this company. read more

Michael sent me a full refund of my deposit today. He was unable to put in my window but I appreciate the refund of my deposit.

Fraud. Took my deposits and gave me the run around. Never started the job. Stay away. He will find every reason why he can't do the job including promising to refund more money than you gave him. He has been at this for years, changes his name , closes and re opens to throw off those tracking him down. read more

First and foremost, in today's environment... I was happy that they even answered the phone. Then he made himself available to get here as fast as possible and showed up the same day. One look at my problem, and he knew exactly what needed to be done quoted me a basic price plus the cost of parts and gave me a timeline of when he could have it complete. There was no question... I told him let's get it done. At the end of the day I paid a fraction of what it would've cost to replace the window entirely... Definitely happy with the response, courteousness, fairness and confidence he gave me and being able to get my job done. Definitely recommend contacting them if you need something with regard to a window repair. UPDATED- I would be remiss to let this not be shared. Our project took a little longer than expected because of supply chain issues, staffing changes and personal changes... but Michael stayed in touch the entire time.. he and his office made sure this would go right. He even made a road trip to get the right part I needed because timing got critical! Thank You sir for the great work and I'm happy to have made your acquaintance. read more

One star is too many for this business. Our experience was the same as all the other negative reviews!!! In simple English, Michael, and Chelsea are thieves and liars. The took our deposit, and now I know; there was no intention of ever installing the mirror we had ordered. It was excuse after excuse, if we ever received communication from them. Now they are closed, IF they ever reopen, do not, I repeat do not contact them for anything. I total waste of time and money. read more

I wish I could give less than one star. Michael Gholston and All American Glass and windows are a completely fraudulent company. This is theft by contractor. In addition to ripping me off and stealing my money, Michael Gholston delayed me seven months in getting my Window because he kept giving fake excuses as to why he couldn't get my window in and kept telling me that he was going to put it in. I hired somebody else who charged $70 less and who put a window in within 30 days. I waited seven months for Michael Gholston of All American glass and windows to put a window in for me. He is a thief and a liar and a scammer and a con artist and a theft by contractor. I feel sorry for the dozens of people that he stole from. He needs to be charged and jailed and forced to pay restitution. read more

Run while you can! If I could I would give them no stars at all. Michael got my money - Deposit, but never installed my mirrors. Every time I contactes him he had a different excuse until he blocked my number. They are a big fraud and will respond legally for their acts. read more

Don't use these people! They took our money and now not returning our phone calls. They were supposed to do the install today 2/24/23 and they are no where to be found. DON'T USE THEM! read more

Don't use this company! They will drag you along for months. They will apologize and give you every excuse in the book. They did this to us AND our neighbor. Beware. Very unrealistic timelines. READ the other reviews. I repeat DO NOT USE. Reporting to the BBB. Stole our screens and never delivered the new ones. UNRESPONSIVE. Reporting to all Williamson County boards and Neighborhood sites read more

100% would recommend! I had a tight timeline to get my bathroom remodel finished. I needed a shower glass installed and All American Glass and Windows made it happen. Michael's confidence and overall friendless made this a smooth and easy process from start to finish. I paid what I was quoted and it was done on time. I could not have asked for better customer service and quality of work! read more

I take no joy in writing a bad review for someone's company. It is the only choice I have though. I am honestly so upset at what has transpired with this company. I went with Michael because of the reviews and he is a super nice guy. However, it has been a total nightmare. I ordered 2 shower glass doors and 2 new side lights for the front door end of June/early July. It is Nov 5 and the front door and master bath have yet to be done. For the last 3-4 weeks, they have put me off and put me off. Last time he came, he failed to inspect the hardware (which had previously come in wrong twice!) and therefore it didn't fit the glass, he left one of the glass panels in my closet bc he was coming back the next day. That was TWO WEEKS ago. TOTALLY UNACCEPTABLE. Every time I call, if they answer, it is some excuse. This company has failed on an epic level to complete my job. At this point I'm only left to believe that I am being scammed. Michael has totally ghosted me and will not come back. Every single time michael comes, he leaves bc something wasn't right- a scratch on the glass, hardware issues multiple times, etc. They have other workers and have not even tried to send someone else out to finish the job. I'm so regretful that I gave them my business. They are being so dishonest and I don't know if I'll ever get the job completed. I cannot believe they would run their business like this. read more

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Completely fraudulent company and owners. We hired Michael Gholston, owner of All American Glass and Windows, to have 10 noise reduction storm windows manufactured and installed at our home. Originally he told us the windows would be installed in October, 2022 but then claimed there were some quality issues and assured us the windows would be installed before Thanksgiving 2022. We contacted Mr. Gholston regularly since Thanksgiving, giving him every possible chance to install the windows or refund our money. Mr. Gholston responded with a steady stream of excuses and outright lies. He promised repeatedly to refund our deposit of more than $3000 and deliver the windows "for free." Of course neither ever happened. We decided our only recourse was to file a complaint with the Consumer Protection Division of the Office of the Attorney General and we also filed a criminal fraud complaint with the Williams County Sheriff's Department. I am absolutely certain that he will try to open a business under a new name, which is why I posted his name as the owner. Beware! read more

Do not use this company! Fraud at it's finest! They will drag you along for months saying they are missing a part or something was measured wrong. They always offer excuses but never show up. I have $2,000.00 out at present and no shower doors. I repeat do not use this company. I have tried so many times to resolve this but Michael just keeps ghosting me. I have filed a complaint with the BBB and have an attorney drafting a letter. He is very convincing in person but I promise you this is a scam. Read the other reviews here, if only I had listened to them. Now when I look them up today it says they are closed until December 30, 2023. Awful experience. :-( read more

All American Glass was a great discovery! I was able to get the window, that my washer broke repaired with no hassle! They were super efficient, fair, clean and pleasant! The whole process from quote to completion was top notch! I will definitely use All American Glass again! read more

Michael was great, he responded to our call quickly and came by for an estimate on two window repair/replacements we needed. As soon as we met him it was clear he's the guy you want working windows for your house. He is very knowledgeable and professional. For the window replacement, he was able to track down the original window installer and help us get a warranty repair. The second window was a large window above our front door that a contractor said needed to be removed for surrounding wood rot repair. Michael saved us a lot of money by explaining to the contractor that the window didn't need to be removed and how to work around it. This process encompassed two visits and Michael worked directly with the other contractor on our behalf and moved the whole project along. We are lucky to have found him, and will continue to use his company in the future. read more

Too bad I can't leave zero stars. They took my money and strung me along for months with weird excuses for why they repeatedly cancelled the job. It sure appears that Michael spends half his time going to estimates and collecting the 50% up-front deposits and half his time juggling his complaint calls, texts and emails. He has an admin person, who I assume is his wife who appears to be part of the scam team. She answers the texts about 20% of the time to make a lame excuse. Judging by what I assume is her response to these complaints, maybe he doesn't tell her the truth either. I'm no doctor but to me this has all the earmarks of a once-thriving business that just fell apart due to some personal problems. I'm sorry for their personal struggles, but it seems they continued to take deposit money from unsuspecting customers when they knew they had no intention of actually doing a job. I'd call that theft. So sad to see what was once a good business with great reviews get trashed. read more

Absolutely one of the most unprofessional businesses i have known. This man took our screens for measurements in July and after approximately 40 phone calls and text never made our new screens and said every week he was bringing them to us. Never returned our old screens and never provided the new ones. Don't waist your time with him! Scam read more