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    Golden Hyde School

    5.0 (1 review)
    Open Open 24 hours

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    7 years ago

    Came in to enroll CE courses for my Real Estate license. Staff members were very friendly and got everything done within half an hour.

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    Blake Swim School

    Blake Swim School

    4.4
    (57 reviews)
    1.5 mi

    非常满意这家游泳馆!Blake校长非常专业很有耐心,会根据孩子的具体情况来调整教学方法,氛围也很轻松有趣,孩子每次上课都非常开心,进步也非常明显,环境非常整洁,工作人员服务态度也非常好,课程安排也很合…read more,值得推荐!! I'm very satisfied with this swimming pool! Principal Blake is very professional and patient. He will adjust the teaching method according to the specific situation of the child. The atmosphere is also very relaxed and interesting. The child is very happy in every class, and the progress is also very obvious. The environment is very clean, and the staff's service attitude is also very good. It is worth recommending!!

    We've been bringing our son, to Blake swim school for almost a year, and until now we had a good…read moreexperience. We were happy enough to refer several friends because we believed in the program. Unfortunately, our experience yesterday, Friday 7/31 completely changed my opinion. When we arrived for Blake's regular swim lesson yesterday, we were told that his time slot had been given to another child. No one called, emailed, or texted us to let us know. We showed up expecting his usual lesson only to find out that his spot was gone. When I asked why, I was told that my lesson package had expired. I had purchased a 20-lesson package, and I was never verbally informed that it expired after six months. The staff member simply said, "It's on the paperwork. You should have read it." I was never given that paper when I paired for that 20 lessons package. I'm not upset that the lessons expired, I understand businesses have policies. What upset me was that they took away my child's regular time slot without any notice or courtesy call. A simple phone call or email would have prevented us from wasting a trip and would have given us the opportunity to renew before losing our spot. The response I received made the situation even worse. I was told, "We're very busy. That's just how it works if you don't pay." After being a loyal customer for almost a year and referring multiple families, that level of customer service was incredibly disappointing. This experience made me feel like existing customers are no longer valued now that the school has grown. Policies are one thing, but treating customers with respect and communicating important changes should be a basic expectation. Sadly, because of how this situation was handled, I'll be taking my business elsewhere. I hope the school improves its communication and customer service so other families don't have the same experience. UPDATE: Thank you for taking the time to respond. I appreciate that the two expired lessons were restored. However, my concerns go beyond the lessons themselves. The app logged me out, my password no longer worked, and there was no option to reset it on my own. In the past, the previous staff member was always patient, helpful, and willing to assist with password issues. Unfortunately, my recent experience was completely different. The current staff member was rude and unprofessional. She demanded my phone and repeatedly raised her voice, saying three times that she wanted to see my password. She appeared frustrated by my questions instead of trying to help resolve the issue. I also still have concerns about the lesson expiration policy. I purchased a 20-lesson package, yet all 20 lessons expired after only six months. If the policy is that 10 lessons expire after six months, it doesn't make sense that a 20-lesson package would have the same six-month expiration period. I would appreciate a clear explanation of how that policy works. My goal in leaving this review is not simply to complain, but to encourage better customer service, clearer communication, and improvements to the app so other families don't have the same experience.

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    Golden Hyde School - specialtyschools - Updated August 2026

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