Anthony needs an attitude adjustment from the manager. He also just stands there and does absolutely nothing with that nozzle. The spray didn't even hit my car. read more

I recently visited the West Springfield Golden nozzle. I've been a paying customer for years on a monthly account, I went into the car wash soon after I entered both of my mirrors folded toward the windows, after exiting the car wash, I got out of my car to inspect my mirrors and one of the glass inserts on my passenger side mirror was gone. I and went up to the person that was running in the car wash. told them what happened. it was a young lady. she stopped the car wash and went and found my glass insert in the car wash all smashed. there was little particles of glass on my window where it hit the window and part of the frame was broken, I told her what happened and she gave me a blue card to call the number or scan the code to file a incident report, I did such and no one has ever gotten back to me. I made several phone calls. I called the owner, not one person has returned my call and it's been probably a month now, I asked her for The broken glass. she said she had to keep it to show the owner, I was finding it very hard to drive without my passenger side view mirror so I went to O'Reilly's and ordered a new one. I got it right away and had it inserted, I filled out another incident report and put a copy of the receipt for the mirror and still no one has gotten back to me, 2 weeks later they took out another payment out of my bank account and still no phone call from them, I canceled my membership with them and I will never ever go back to that car wash again. read more

Golden Nozzle Car Wash - This is what was left on my mirror - Car Wash Near Me - Wilbraham, Massachusetts

I put my brand new truck through the car wash. When I got home (just a few minutes away) my wife noticed 2 dents and scratches on top of the cab. The damage is estimated close to $1500. I immediately returned to the car wash. The manager 'Angle' took several photos and handed me a card to scan and file a claim. He came across as very friendly and concerned but in the long run was useless in helping me. After several days and no return call, I called the claims number. They said they never received my claim. I have a screenshot saying they did receive it. So through the long process of photos and details again. After many calls to Angle and Ai Tomas (Territory Manager?) and Ryan Roberts (Operations Manager?), I am told after viewing their cameras they see no damage on my truck entering and exiting the car wash. I ask for a copy of the recordings, I am refused. I return to the Wilbraham car wash and reluctantly Angle lets me view the footage. Now the recording is not the sharpest and there is plenty of glare and reflections. But, after several attempt to stop the recording at just the exact second when my trunk exits (remember the truck is being moved forward, not still), I could see the larger 1st dent and long scratch. Angle and Al Thomas claim they see nothing. Ryan Roberts never returned a single call. When I first returned to the car wash to complain, a man walked up to me with his hands about 1+1/2 feet apart and asked "are you looking for a piece of chrome"? Maybe that was caught in the large rotating brushes and hit my truck? I mentioned this to Mr. Al and he replied 'not possible. that would have caused much more damage'. What kind of answer is that. Seems to me he is now acknowledging the damage but not accepting responsibility. I found him to be very condescending, rude, and demeaning. I wish I had read the many negative reviews beforehand. Seems to me the main purpose of their claims department is to just reject damage claims. It was a waste of time trying to get satisfactions from there jerks. Again my truck was just a few days old before this happened. I inspected my truck and even hosed of excess road film before I entered the car wash. And I have a witness to the before/after condition of my truck. MY ADVISE : READ MORE REVIEWS AND STAY AWAY , NOT WORTH THE RISK !!! read more

If I could give this car wash negative star review I would. Business refuses to fix my mirror that the car wash had broken it is a 250$ fix for my vehicle I've called multiple times and have been ghosted by the manager multiple times to try and get my mirror fixed it is in the signed agrement contract from the carwash for the monthly subscription saying that if the carwash breaks anything on your vehicle that is from the factory part that they are responsible to fix it if it breaks. Now I'm stuck with a broken mirror from the car wash so if you value your cars and being able to see out of your mirrors then don't come here. Edit: I have still been playing phone tag with "owner" of the store. The manager called me with a nasty attitude about my broken mirror and how they are not reaponsable for it breaking and are now refusing to fix it. They where extremely nasty and rude towards me the whole time SO IF YOU VALUE YOUR CAR AND BEING ABLE TO USE ANY OF YOUR OUTSIDE MIRRORS DO NOT COME HERE This edit was a 2 week wait since incident. read more

I have a 6 month unlimited pass , I go there often but never again. the first experience was it bent my plate and cover so i ordered a new front speciality plate . but my last visit last week my mirror got ripped off the passenger side ! i had been the day before and it was fine . the workers had helped me tape it up , the worker gave me information to file a incident report within 48 hrs I did it when I got back . a district mgr Shaun called me the next day and said he would look at footage and call me the next day . He made the worker call me to of course say no we aren't responsible as there where no incidents reported that day. ?? I was there incident and they refused to show me the footage . the worker saw the tape and said he saw my mirror intact while entering and felt bad but that's how they are with taking responsibilty to manufacture parts . Dont waste your time with corporate if they call you back they stick to the DM response . they offer you an extra month ?? I would never ever go back there . if you value your car stay far far away or find a touch less wash this place is absolutely the worst . there policy about market parts in contract they cover is a crock of s**t read more