70% good cleaning, but the shift was dirty, the driver's seat had a long stain that was not there…read morewhen I dropped it off. It seemed like it was sprayed but they forgot to vacuum the area? The hatch of the car was not fully cleaned. The inside of the windshield had streaks where the rag missed the dirty area. I never got a call to come pick my car. when I showed up there was no one in reception. No one came to greet me or ask how they could help me. I had to speak to one of the guys in the garage. he gave me the key to my car. The car was really hot inside which tells me it was there for several hours.

So easy to use! Car wash and vacuum were good. Easy in and out! It was new to use this type of car…read morewash and they made it so easy.

Love having this business locally in Agawam. Staff is super friendly and it is so convenient.read more

I've had nothing but EXCELLENT Star service at this Hands-on car wash. it's the absolute best for…read moremy Red Convertible. I get the full version. For Exterior and Interior: windows washed, inside vacuuming etc. Everyone has been friendly and never had a complaint. PS they have employees that know how to drive a Standard like my car is, so no worries about getting out of my car and leaving it in their capable hands. If you have a Canvas Convertible Top this place is great as their Nozzles don't rip through the top like power washers do. Used to get leaks going through Self serve power washers. Here my car never gets wet on the interior. Highly Recommend.

They "accidentally" put my passenger side window partially down so the interior of the car on that…read moreside was loaded with soap and soaking wet. I was given a coupon for a full service wash to make up for it. Not a refund, not an apology, and not a return of the substantial tip I left after I paid while waiting for my car. Why would I ever go back there? I've been in the past and have not had a problem. I won't go again and I'll make sure I tell everyone I know how terrible this place is so they won't go either.

Car wash damaged my wheel rim on my brand new car and had proof. I contacted corporate and they…read morerefused to admit that it was done in the carwash, even though I had pictures of the exact same damage from another car that also went through the car wash- he said I must have hit a curb! My car was so new I had never done curbside parking. The people at the main office are jerks.

Nothing bad to say about employees but don't expect customer service to get back to you. Legitimate…read moredamage done to my vehicle, the on site employees witnessed had to have AAA come to get ke back on the road. Made out incident report immediately and emailed repair receipt and inflation. Was told someone would contact me within 5 days, never happened called again sent email again and since I have canceled my wash plan, no response...​

Rich, the owner, greeted me when I pulled in. Shook my hand, introduced himself and told me that he…read moreand his wife had bought the business about a year ago. Driving through the car wash you could tell all of the features and mechanics were clean and well maintained and my very dirty car came out spotless. I'm so glad I found this place and highly recommend it. Peace33

I took my 2017 ford escape there today and I am so impressed with the service that I received!! I…read morewent in to have the interior detailed and im lucky that a young man named Chris worked on my car.when I went to pick it up I was shocked!! Chris did an incredible job and I was so impressed and surprised!!! it looked like it did the day I bought it!!! Clean Queen and the Owner Rich and his team are Amazing...customer service is the best!!! The pricing is very fair and the work is excellent !! Thanks again Chris for a GREAT JOB!!!

Very disappointed with interior detailing on my Camry. Lots of areas on console, dash, door, etc…read more not wiped down. Debris left around seats. Garbage bag not emptied. Center console coffee drips not wiped down.

Sadly, we paid the extra 5 for an upgrade, which wasn't even done…read more Even worse was that absolutely not *one* drop of water or soap *ever* touched any part of the windshield at *any* point at all. Even before the car wash started, kid pulled out a hose and just hit the sides! (Was the hose the upgrade??) Once inside the washer, (you the driver do get to stay inside), the washing part started *after* the nose of my car was inside the auto-washer thing already, and water and soap and washer process *followed* my car starting from *behind* where the windshield is aka *after* the nose/after the windshield. It was like the whole thing was synced wrong or simply not meant to clean the most important part of the car to get washed. As for the rest of the car, haha it just looked like a dirty car that was made wet. I guess it was good for a laugh! Update: Adding a star for communicativeness after the review!

My husband came to vacuum out the rental van for his work crew and this place is nice. It has free…read morevacuum for customers and today is Tuesday, so it's $5 for a car wash. Many cars are in line for a car wash though due to the rain and change of weather here. Once he finishes cleaning his rental, we will drop his off, and go get my rental from the hotel to clean it. The state has rules in Massachusetts. You can't play music as you vacuum your car. The sign says "Radios must be off at all times." I'm from Miami, Florida so this definitely won't be a great rule there since just about everyone plays music when their car is being washed and or vacuumed. I understand their rules because when you blast music, some of the music lyrics aren't appropriate and other listeners don't appreciate it. My husband most likely will be back if he need to vacuum out the van. The large vacuums are great.

Dropped by here to wash a rental car and watched to return it somewhat clean. This place is pretty…read moregood from what I could see. Drove right in and the young guy asked what I wanted to I was off to the races. It's the typical full contact car wash with the spinning brushes, I don't take my car through these. On the outside they have the free vacuums which is a plus. The grounds around the car wash are a little dirty but nothing too crazy, just typical trash and such. Not a bad spot for a quick wash if that's what you're looking for....

I brought my wife's car here for an interior detail and exterior hand wash. I payed 140 dollars and…read moreI was very unhappy with the interior detail. Center console was untouched extremely dirty. It looked like no one even cleaned it. Anywhere you look there's dirt. Exterior was a 6.5-10 it was alright but could've been better. Over all horrible job, extremely upset I payed all that money for nothing. Someone totally just messed up.

Been here a couple times. Workers are inconsistent with pre washing your car before you go through…read more One time my car did not get rinsed at all. Soap was still on the car when I drove out. Had do hand wipe the whole car. Place is a hit or miss imo

Very bad experience. My vehicle got sprayed , and the wash stopped working. The employee tried to…read morereset something, mentioned that since they installed some new part, the wash does not work properly and he drove off. No care that my car was all in a soap. Ridiculous