Stay away. These guys will gouge you. I first had Golden West out to tune up our heater, and that was okay except that they did a real hard-sell on an extra-sensitive carbon monoxide detector. Lots of scare tactics about how our normal CO monitors weren't good enough. They were also very shady in quoting the price to me, like not breaking out parts, labor and visit cost so it was hard to tell how crazy-expensive said CO monitor was. I didn't think much of it at the time, but my second interaction with them has me thinking that this is the company's M.O. Our swamp cooler wasn't running very well, so we called them out to take a look. He came back with a price quote of $794 to replace the float, drain and pads and to clean the pan. It pains me to admit that I signed off on those charges, as I later learned that the cost of the parts was around $80 bucks. He spent maybe 1.5 hours total on the job, so that's a heck of an hourly rate. THEN, he comes in all "Everything went great! Fantastic! Except the pump is now broken!" And tried to charge another $300 to fix that. Needless to say ... the part is $15-$30 at Home Depot. After my husband called them up and called them crooks, they did agree to replace the pump at no extra charge. There were other shady things, too. Like when I was asking questions about the initial $794 charge, because it seemed steep, he told me a new swamp cooler would cost $4,000 to $5,000. I don't think there's a swamp cooler on the market that expensive, unless it's plated with pure gold. And he made a big deal about how he was going to replace a plastic piece with a brass piece and it would be so much better ... and then when we checked afterward, the new part was still plastic. Anyway, I'm mad at myself for getting scammed and would encourage everyone else to look elsewhere -- their technicians are very friendly and personable, which makes it harder to realize you're getting fleeced! read more

BUYER BEWARE!!! They pulled a bait and switch on me. I called in January with a backed up drain in my basement. I was told that they could have a technician there that day between 3-5 and it would be an $80 charge. I specifically asked if that included the drain cleanout and was told that it would. The plumber did not show up until 6:00 that night and then tried to charge me an after hours trip fee. I had to argue my way out of that. Then he started going over pricing for the service. The amount he told me was $400 for him to clean out and inspect the drain. I asked what happened to the $80 price I was quoted and he had no idea but would "follow up on it". Unfortunately, I needed to bathe my children so I had to pay up for him to do the cleanout. He said that he is not supposed to start work when a customer is unhappy from the beginning. I told him that I would be a lot more unhappy if he left and the problem wasn't fixed. He snaked the drain and said that it should be all set. I did receive a call from him a little over a week later (after I followed up TWICE with him) and they said that the operator did not quote an $80 price. I was told I had to talk to a manager to hear the recording...but I never got anywhere with that. Follow up - my drain is now clogged again and we were told that they would charge us again since it is out of 90 days from the original service. The whole ordeal has felt shady from the start and has not left a good taste in my mouth. To quote one price over the phone and then try to charge that plus 5x the quoted price is absurd. I would never recommend this company and think that people should know the tricks these guys are playing. As I stated before, BUYER BEWARE!!! read more

Believe the negatives. "Bill" took my call, and said it would be $189, since it was a holiday (New Years day). Well, a clogged main line doesn't care what day it is, and we needed to be able to use the water, so I agreed to pay twice the price I would have normally paid with my regular company, had they been open. Then the tech, "Phillip", shows up, and says it will be $326 just to run the "snake" machine, along with the $189 service charge! This is stunningly ridiculous: $515 just to snake a main line. Won't be calling them again, and recommending everybody avoid them. The plumbing, heating and electrical businesses in Denver have just become vultures taking advantage of people. Avoid this one unless it's a true emergency. You're gonna pay through the nose for it. Update: They came out on Monday (1/1/2018), and today, Friday (1/5/2018), my line is backed up again, and they won't warranty their work because they detected roots. $515 for a half-@ss job. Zero stars, not one. read more

Worst experience ever. Do not ever use these dishonest clowns. One of our showers would not turn off. It was Christmas Eve and all of the hardware stores were closed. We called these guys and the technician arrived promptly within the window promised. This is where things got bad. I should have known something was wrong when he walked through the door because his body odor was so bad we could barely keep from coughing. It smelled like he had not showered in days and we could smell it even after he left - first indication of the lack of professionalism. But whatever. I can deal with that. What I can't deal with is the dishonest up selling that happened next. He went up to the shower and did not even inspect it. Didn't look at it with a flashlight, didn't turn on the water to the house to see where it was leaking or anything. Apparently he has x-ray vision and could diagnose the problem through the wall just standing outside of the shower. He must be that good. Then he said he had to go to his truck to write up some "scenarios" After about 10 minutes he came back with a piece of paper where he slowly revealed different doomsday scenarios that we might be looking at even though he had not done anything to look at the faucet. Of course it started out with the shocking worst case scenario of $2,000, but only 1,600 if we signed up for their subscription service which included furnace cleaning. Huh? The rest of his pitch was little more than aggressively trying to sell me this subscription service which I suspect he gets commission for. He kept coming back to discounts on furnace cleaning. Hello it is Christmas Eve and I have a leaking faucet and now I have this guy with horrific body odor trying to sell me subscription services not even listening to me. He finally gets down to the bottom line which was a $400 charge on top of the hundred and thirty I had already paid for the service call. He said this was for the faucet cartridge. I told him that is what I already suspected and had looked it up online and saw that the part was $30 and installs in seconds. I asked him what the 400 was for and he said it covered the "warranty and his testing." I asked him to leave at that point. We limped through Christmas day just fine. This morning I went and bought the part for thirty bucks and from the moment I walked in the door two when I had the water back on and checked for leaks it took 8 minutes. This was going to cost me $400 from these guys. Subtract the $30 part and even if I generously say a total of thirty minutes at my house, which is very generous given that he spent more time trying to sell me a subscription service than he did looking at my faucet, and you're over $700 an hour. Oh and the part is warranted through Moen and they have a free helpline if you need any assistance. read more

Do not under any circumstances use this company. They will try to rip you off. I found the guy who turned up and his supervisor arrogant. They quoted me 7000 dollars above what I ended up paying with someone else!!!! BEWARE! read more

Josh was terrific! He repaired our lawn faucet that was leaking. He found the most cost effective solution to repair the leak. Thank you, Josh, for your fast, reliable and hard work! read more

Expensive and incompetent. I do not recommend. We tried them out because they could come on short notice in the heat of summer. They performed a temporary fix and wanted to charge $$$ to change additional components. They did not reinstall the ducting and evaporator correctly as several of the screws were lost or found around the unit. We ended up calling our "go-to" HVAC servicer, and they had to re-work the service performed by Golden West. They fixed the issue, and we spent less than the original service charge. read more

Read good reviews on Angie's list so took a chance. Excellent service from the initial phone contact. Courteous, professional plumbers showed up when they were supposed to and discussed my options. We had a frozen yard faucet which had caused a flood in our basement. Put up with my grumpy dog barking at them and even tightened a couple of loose screws on our door handles. I signed up for the service plan option which meant the call out fee was waived. Which, by the way is only $39 compared to another company I called which was $45 and couldn't send anyone for 6 days. Golden West are a great company and we will definitely use again for any plumbing or heating needs. Thank you! read more

It took them 3 times to get the furnace and ac working properly then after a couple of months they said we still owed them 600.00 dollars for work done. They mailed me an invoice which clearly showed we had paid all fee's up front. They obviously can not read their own invoice. I told them I was done with this company. read more

I used to like this company, or at least one of their people. He was an honest trustworthy guy. He left the company. I know why. Later had a shower faucet installed where it was bare down to the studs. $1000. Had them back again to check out a pump on a boiler system today. The guy was nice and professional, but.. Asked about replacing a main electrical panel because I know my panel needs to be replaced. What I expected to be a $2k to $2.5k amount - the quote was over $9600. That is absolutely ridiculous. Seriously? I'm looking for a new HVAC company. Outrageous. read more

I had called them for an emergency plumbing issue at our home on May 10, 2015. Our guest bathroom toilet flush bolts were rusted and loose and water was leaking through it down and floor and through the ceiling in the kitchen below. We shut off water to that bathroom until plumbers came in the next morning. Chris and his team was over at my house the next morning to look into the plumbing issue. They identified that the issue could be due to the old seal ring and removed and reseated the toilet with new seal ring. They then noticed that it was leaking through the rusted bolts in flush and replaced those as well. All in all great service, he explained everything and fixed the issue. I gave them 4 stars because they were extremely expensive. They pricing sheet was so exorbitant that comparing to some other service out on Yelp with 5 rating it was the most highly priced. Chris however extended his service by not charging for the removing & putting in new bolts (which per his pricing sheet was around $200.00). read more

Golden west plumbing came over my home today to potentially fix a simple toilet issue and proceeded to show me a price list of either $177.00 or $479.00 to remove my toilet. I showed the tech to the door after paying him $39.00 just to show and then went on YouTube to search a video on how to dislodge a toy from my toilet... let's just say that a trip to Home Depot to buy a $8.99 tool fixed my problem in minutes! The technician did not even show to my door with any tools just a clip board with prices... read more

They come. Anthony showed up faster than the time window, which was great because we waited all day for another company that didn't show. He even worked with us on price which was really nice because it was after 6 on Sunday on memorial day weekend! It's nice to know you can rely on them for emergencies! read more

After realizing that I was over charged, the company did update the price via my credit card

Jose Frias came out today to fix a leak on a washer line. He was super polite, thorough and answered questions on everything we needed answers on. We enjoyed his workmanship so much we decided to go with their membership program they offered. It's a newer home but it's a flip so you never know what's behind the walls. Having Golden West close by is a nice piece of mind. I would recommend and have nothing negative to say. read more

We purchased the so called VIP package, and it ended up being the "Hey, We can take advantage of you package". We had a plumbing issue so they came out to evaluate the situation. Their estimate for the repair was $600. The part that needed to be replaced costs $30. Another company did the repair for less than $200. Consumer be afraid!!!! read more

The reviews don't lie, tried to charge me almost $700 for a service i just got done for $165. Was shocked by the initial quote and was told let me talk to manager and was then quoted $275, no thanks it's obvious the game here! read more

I am selling my property and a buyer's contingency was that I get the HVAC serviced. I got on the calendar when I needed. Brendan showed up on time and was very friendly. He immediately determined that the ladder he brought was too short (my HVAC is on the roof) and called for backup with a taller ladder. Within a half hour another person showed up with the taller ladder and Brendan proceeded with the 25 point inspection. I got exactly the report I needed for the buyer. Super satisfied. read more

My unit wasn't working well, but the fix was simpler than my landlord was fearing. Chris V. was great, came out today as scheduled and set it all straight. Even better, he didn't try to sell me anything I didn't need, which I really appreciated. He'll get my business next time for that. One downside -- while Chris V. was great, my original appointment with Golden West was yesterday. The front desk lost it somehow and rescheduled to today. That seems to be a front office problem, though, and not one with the technicians. Once someone actually comes out, you should be in good hands. read more

Called to fix an urgent plumbing leak after hours. Kudos for coming out quickly and helping to get the water turned off for a reasonable service fee. Minus 1 star for using the reasonable service fee as a set up to try to charge $489 for what another plumber did for $300, and minus 2 more stars for saying there were 2 more things wrong that weren't and trying to charge another $2293 for that! read more

This was my first time attending to use this company. The office was great when booking and accommodate my request. I had reached out a week prior to schedule a simple generator connection. On the date of service I received a call from the tech on site with a quote to connect the generator that we supplied to the portable building we provided as well. I was quoted right at 6,000.00 to simply connect the generator. It was less than 60 ft. No digging, no trenching, no back filling. So if you do the math, that's $ 100.00 a linear ft. To simply connect 4 wires on each end and leave a cord laying on the ground. What they failed to realize is I was having the same exact thing done at 31 other locations the same day at all of the NFL practice facility. The highest quote I received that day was $ 2,000 I shared this with the tech onsite, and he still want to charge the same amount. At that point I assumed it was just a tech trying to take advantage of the situation. So I immediately called the office and requested to speak to a supervisor or manager. The office assured me that someone would reach out. I waited for almost an hour, and had to call the office for a second time. I had the pleasure of speaking to a young lady, I explained the situation and that I was awaiting a call back from a manager or a supervisor, she informed me that she was a supervisor, and even after explaining that 31 other sites across the US were completed the same day, performing the same exact service was for $ 2,000.00 or less. I even told her that I use a national electric company that is one of the most expensive electrican that you can find, and they still came in under the $ 2,000 mark. She informed me that the price is what it is, I requested to speak to the owner or higher power. She informed me once again, that if her tech says it that price, then thats what it is. I politely ask if they would rather lose a customer then discussing the price. I never ask them to match the price, I would of even been ok with per say 3,000 for the simple fact we were trying to meet a dead line. Needless to say, I told them to have a good day. I reached out to another local very well known electrican with 20 years of experience and was quoted less than 2,000 for same except service. I shared the price I was quoted and we shared a long good laugh. The new electrican said he needed a good laugh today ! I can not speak on there quality of work, because we never made it that far. As far as there pricing, they would only have to do a job a week to stay a float. Very disappointing situation, I truly feel they knew we had deadline to meet, and was truly taking advantage of the situation. I have been a contractor for over 20 years. I have had the pleasure of working with some really great contractors in my time. Unfortunately you run across employees like this that give a industry a bad name. I truly feel if I was able to speak to upper management, that a resolution could of been meet. We will never know, now. Please be careful when using this company, I would highly recommend getting multiple quotes. To ensure your not being taken for a ride. read more

Tried to charge $1084 for 1-hr job of replacing 2 parts that really cost $240!!! Agree with prior review, and I'm neither a woman nor ignorant about my A/C. I needed my central AC's motor & wheel replaced - large but simple parts. GoldenWest said it'd cost $850 for the motor & $200 for the wheel. I called another service, & it turns out the motor I needed cost only $150!! This service charged the $150 for the motor, plus $133 for the wheel & $107 for labor -- a total of $390. The repair took maybe 30 minutes, so by charging me over $1000 to replace parts that cost $240, GoldenWest was effectively charging me an HOURLY RATE OF OVER $700!!! read more

Terrible! The service guy actually gave us an incorrect diagnosis for our gas line and blamed excel energy's meter as the problem. The guy from excel actually came and checked the problem with our equipment inside the house and diagnosed it for us even though it wasnt his job. When we called golden west again, they gave us a terribly high quote. So would never trust them or recommend them again!! read more

I had a client who wanted to get a sewer line scope done on a home that she was looking to purchase. She found Golden West Plumbing online a wanted to give them a shot. My client lived out of state, so I had to meet up with Golden West at the property for the scope. The "Tech" scoped the line and told me that it will need to be replaced. He showed me a couple of small roots coming in at the tap to the city line. I actually use to clean and camera commercial sewer and water lines, so I have a good understanding of line quality. This "Tech" was already trying to sell me on a pipe burst, or possibly replacing the line. The line was clay, but in great shape (no cracks, nothing). My client got scared and backed out of the contract. On the next property we used $99rooter to scope, and they were great. They don't fix or do any line work, so you know they will give you a honest opinion. read more

I too was quoted significantly higher than I was charged by another company!! They refused to discuss the breakdown of prices for parts and labor stating that they were not allowed. I was quoted $980 to replace an ac condenser fan motor. The fan motor itself is only $160. When having someone else come out, they actually needed to replace not only the fan motor but also the capacitor and were able to do it for only $480!! Do not use this company! read more

Boy, was I fooled. I was told we needed a new furnace for about $5000 and believed it. Had a second opinion and it's a $600 repair.

This place will try to sell you products and repairs you don't need. Golden West told me the heat exchanger was cracked and I needed a new furnace. The technician who completely lied about the repair shut the furnace down on one of the coldest nights of the year. I had West Metro Fire check for a gas leak which Golden West said the furnace had. Guess what no leak was found. I had a reputable company like A1 Heating check the furnace and they just cleaned the blower up. A1 Heating is great. Stay Away from Golden West. RIP OFF Scam. Complete liars. read more

this company does good work. The techs know their stuff. Cesar is great. However, I feel like they schedule their appointments too close together. This is the 4th time I have had an appointment given in a two hour window, and they called an hour into it to say they would be an hour later than planned. I had errands to run today, and would have done them instead of waiting around for them all day, if I had known earlier. Aside from that, they have a great warranty, and when they have to come fix something, I don't have to pay. When they re did my heater and ac unit, i felt a little ripped off, but after doing a lot of research, they really did have the best deals. read more

Yeah, this company is not one I'd ever use again, by any means. I'm just surprised to see so many other people have had a similar experience. I called them when my hot water heater burst. The guy came out on a holiday, and, darn it, the only water heater he happened to have on the truck was a very high-end model, but he would give me a deal, $1,800 labor and all. I was already going to have to pay him a holiday surcharge, so I figured OK, then I'd have hot water in a few hours instead of a few days. He pulled the box off the hot water heater and it had a huge dent in the side of it, and he couldn't very well go to the warehouse and get a new one at that point, after he already said it was take-it-or-wait with that one. So, the next morning I got on the phone and quickly found GW was way overcharging me; I could get the same unit installed for $1,000. Even after paying GW's service call, I'd come out hundreds of dollars ahead, so I called GW to cancel and pay the service call charge, but they said, wait, they could do it for a thousand bucks. I assumed the same unit, since obviously that's what we're talking about. Sure , I was a little miffed off that they tried to charge me so much more the first time for no apparent reason, but I just wanted to be done with this. I should have trusted my instincts. The Golden West serviceman did not install the expensive Bradford unit. He installed one that looked like the first one but sells at Home Depot for less than half the price. Of course, nobody from GW ever mentioned that they weren't installing a Bradford. I couldn't read the chicken-scratch writing on the work order, or maybe I would have noticed, but I signed the order approving the work. I noticed the different name on the unit about a week later and felt like a complete idiot for trusting them a second time. Yes, partly my fault for not being attentive, but, definitely no, I'd never do business with Golden West again. read more

Stay away - quoted $2000 to replace furnace blower fan. Paid another company $600. read more

Chris came within a half hour and diagnosed the problem and had us up and running in half an hour.

Anthony Garcia does boiler repair work for Golden West. His honesty and clear explanation of repairs is great. Just had him do a preventive maintenance service. Great service. read more

Just a service call for a swamp cooler shut down and furnace check up ... yet Brendan went above and beyond! Cleaned the leaves out of my gutter when he was on the roof. Best of all, he located a tiny gas leak that has bothered me for a couple years and other techs had brushed off as "nothing". Brendan located the leak then actually ran to the store to pick up a tool small enough to enable him to tighten the loose connection and stop the leak and gas odor!! I cannot tell you how much I appreciate that. He was professional, thorough and capable in all respects and reinforced my decision to be a Golden West member. read more

Anthony was thorough and came to serve! If it is true that the purpose of a business is to create a service and keep a customer coming back, then Anthony totally understands that. I don't want to have to call for a service again, BUT things break, so if I have to, Anthony made Golden West the people to call for my heating needs! read more

After another company came out and wasn't able to do anything (tech had an injury and couldn't climb the Scary Ladder of Doom to the roof), I despaired of having to wait for another few days without my AC. However, Golden West was able to come out the same day and fix it. The staff were friendly and helpful - I'll give them business the next time I have issues. read more

This place fleeced me (which I blame myself for, but it was like -10 that day and I didn't want the pipes to freeze) to the tune of nearly $1000 for 1.5 hours work and the replacement of a circuit board. Stay away. In my case, the guy also showed me a picture of a crack on "my" furnace and said it was illegal for him to fix it. That he would have to put a red sticker on, condemn it, and that I would have to replace the whole unit. But that he would do me a 'favor' and just do it anyhow (repair it, even though he said it was illegal to do so) but that there would be no warranty on the repairs. (scare tactics) . They also will try and up sell you all the way to $14,000 to install a new unit. When the guy showed me a write up of different repair options (The $1000 being the cheapest) it was a page long. If he was at my house for 20 min, either he spent 15 minutes putting this 'offer' together (it was long and hand written), or it was something he had written up before and pretended like it was just written for my specific situation. On top of all of this, the receipt isn't even itemized. It just says 'Part = Cost' and that is it. No hours worked, no fee for the visit, no nothing. Total scam. read more

DO NOT USE THIS COMPANY! When the technician came out, he told me that my AC unit needed to be replaced. The estimate he gave me was for $24,000 for a 1,000 sq ft unit. I'm not sure if he was preying on the fact that I am a woman or if he just tries to steal from every customer, but this estimate was completely absurd. When I told him so, he "rechecked" and it was changed to $13,500. That's a big leap but still outrageous since the cost of the unit is less than $2,000. He told me it was including the cost of the crane (usually $200-$300) as if that explained the $1,000/hr in labor! I then had another company come out and they fixed my unit with simply replacing a part for $140. This is only $11 more than the "service call" cost me from Golden West in which, rather than servicing the unit, he tried to steal from me. I cannot believe I paid to be abused! read more

One of my worst customer service experiences I had GoldenWest do a repair on the furnace of my rental home a couple of years ago and all went well. Having them come to look at the swamp cooler last week was a huge disappointment and mistake. Anthony tried to "upsell" me to create a dedicated circuit for the swamp cooler which I declined. Then told me they needed to move the motor of the swamp cooler and it would cost $800, mostly labor. I couldn't understand how that could add up to $800 as he told me it was almost all labor. The idea made no sense to me as the swamp cooler has been there for a long time with the motor in the same place. I went to the house, did a small adjustment on the pulley and it's working beautifully. Of course they immediately nicked my credit card for the $120 service fee, though I have yet to receive an invoice. I called the office yesterday to share my experience and frustration and talked to Kelly. She said that a manager would call me shortly. Have yet to hear from anyone. I would definitely look elsewhere rather than have GoldenWest do anything at your house. read more

The girls answering the phones were really nice. The tech clearing my line fixed the problem in 30 minutes, but It took him just as much time to write the invoice. If you enjoy paying $469 to clear your line, call this company. They don't return phone calls, another bonus. read more

Just had Pablo check out a long standing issue with my A/C and was very pleased with his service and knowledge of my situation. The company was extremely communicative. Customer service set up my appointment fast and was very courteous. I couldn't tell that these folks were dedicated to supplying the best customer service in their field. Would highly recommend them. Bob L read more